The best cookies and the best service!!! The workers have always been so nice and polite, and my cookies are always warm and delicious. Love this place! They always delivery quickly and are friendly. read more

Best. Cookies. Ever. Cannot wait to return. Service was fast. Ambience is simple. Love the vegan & gluten free options. Love the peanut butter cup cookie. read more

Cookies are awesome. Taste like homemade perfect cookies! Way better than crumble. You

Went in to pickup some cookies. Girl working there was MISERABLE, she hated every breath I took in her space. Due to COVID-19 they are only taking pickup orders (cookies are to go always, so not a big deal). The girl sighed and told me" we are only doing pickup", I said sure, no problem I just want to pick up a dozen cookies to go. She says she won't serve me unless I place an order online.... I step outside, download the app, order my cookies, walk in, and look at her. She sighs, grabs a box, throws the cookies in, all with the most miserable face ever, while continuously sighing. I am so confused, because I have never seen someone have such a bad attitude, all she had to do is put some cookies in a box??? She hands me the box, I say Thank you politely, she responds with, "yeah". Awesome cookies. TERRIBLE SERVICE. read more

Insomnia Cookies, and this location in particular, were recommended to me in a University of Arizona Parent Facebook group. I wanted to send my son something for his birthday and he lives in the dorms on campus. The ordering and delivery process could not have been easier and the cookies were a huge hit read more

Good spot downtown for quick fix to your sweet tooth! They have cookies and ice cream with a side of poor attitudes and customer service. Unfortunately. I've honestly dreaded leaving a review for this place for a long while now, hoping that they would improve. The business model is simple and genius! Milk & cookies delivered to your door? Hitting the clubs and want some sugar along with your shots? Insomnia Cookies seems the the obvious choice! But somehow, every time I have visited this spot (whether at midnight on a night out or at noon during a study sesh), the employees here seem absolutely miserable. I've walked in and said "hello" to the cashier and have been ignored... while I was the only customer there! Multiple occasions. All their employees just seemed tired and not wanted to be there. Not sure if it's a cry for help from a possible toxic workplace or something :( The product itself was great when they first opened; good tasting ice cream and cookies. Lacked in service. But this last visit, the cookies didn't have that same homemade feel. More like store-bought, mass-produce cookies from Walmart. Although their service did seem slightly better! Although the standard there were already low. Come here solely for cookies and ice cream. Don't expect anything more. read more

I order they grub hub and the rude delivery driver was 20 mins late. I order ice cream and it was melted and cookies were cold. I call restaurant and employee was nice enough to let me know if I don't get order, he will resend it thru restaurant. I ended up getting my order so did not need it but it gave me a sense of relief that I was still going to get my order bcuz I thought Grubhub delivery person stole my food. read more

I have had issues with this Insomnia store in the past and was hesitant to try them again. I placed 2 orders back to back on their website, one was delivered and the other seemed to have been lost. I have to give a huge shout out to Leneicia who went above and beyond to find out where the missing second order was and get a replacement one out immediately. She was attentive and professional, showing the very best customer service I've experienced in a long time. I myself am a business owner and I know how hard it is to find hard working people. Leneicia is one of the good ones and I couldn't say enough positive things about her! Thank you for bringing back pride to the workplace! read more

We had a cute little date night here with our 2 year old. Cookies were warm and soft. Ice cream was cold and smooth....hit the spot on a late night Hours are great, open until midnight at least- even during covid and on the weekends read more

Insomnia offers great cookies on the rare occasions the Tempe store is open. Unfortunately, Insomnia seems to want to avoid selling its cookies. The last THREE times that I walked to the Tempe store at times the sign on the door said the store was open it was NOT open. It was NOT OPEN WHEN IT SAID IT WAS OPEN. THREE TIMES!! read more

Check your cookie cake before you leave the store. I ordered and prepaid online then went to pick up the next day. The girl handed me the box and only once I started opening a minute later did she tell me they were out of the Happy Birthday face for the cookie cake. Okaaaaayyy. Then I asked where the brownie bits were. Oh we are out of that too. I asked if I could get another topping since I paid extra for it. Would have been nice if they were upfront and honest about things, a sorry, do you still want it. But they were willing to let me walk and discover all this once I got back home 45 min away. Customer service and common sense is certainly lacking and I will not be commend just based in customer service. read more

Those chocolate chip cookies are amazing! I ate 3 in one day which is a bit much but I couldn't help it. They were that good. read more

Insomnia Cookies - Cookies n cream ice cream, chocolate chip cookies, macadamia and white chocolate cookies. - Desserts Near Me - Tucson, Arizona

The nicest workers ever!! After they put the wrong ice cream on our cookies, they offered to remake them and even gave us free cookies! Great customer service read more

These cookies are so delicious. I love being able to go get an amazing custom ice cream sandwich at practically any time of day. Even late when everything else is closed! read more

Insomnia Cookies - Cookie options - Desserts Near Me - Tucson, Arizona

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We were downtown last night for The Office Trivia Bar Crawl and Insomnia Cookies was very close to two of the stops we had to make. We decided it smelled too good not to stop in. When you walk in the delicious smell of cookies and ice cream is powerful. My husband and I decided to try some classic cookies. Not only were they warm and delicious, so perfectly baked, but they were FREE because it was 04/20! I would have paid full price they were so good. A few of our friends got ice cream as well and they were also impressed. The wait to get the goodies was short and the staff was very friendly. No one seemed miserable to be there which isn't always the case at food establishments, I know from personal experience. We may have to make some trips downtown just to get more cookies. So good. read more

My favorite ice cream? No. But it's definitely good, rich, and over the top. Ask for an ice cream scoop on top of one of their insomnia cookies, and you'll be in a diabetic coma for quite a few hours. The cookies are warm and cooked to perfection while the ice cream is cold but not out of the ordinary. I'd go again, but it's a bit too much for me. A scoop of ice cream and a piece of cookie is just enough. Be sure to bring someone with you to split it. Chocolate chip with a scoop of vanilla, signature and can't go wrong. read more

Insomnia Cookies - Desserts Near Me - Tucson, Arizona

Fresh baked cookies after a night out is a fantastic way to end the night. We ordered six cookies and a brownie. We checked the box before we left and they had given us double chocolate chunk instead of chocolate chunk which just wouldn't fly for my husband. We told them the mistake and they gave us a chocolate chunk cookie for free. All the cookies were soft and delicious. The brownie was thick, soft, and chocolaty and had the perfect amount of sweetness. read more

Good cookies but poor customer service! The guys that worked there about a year ago were great, however, the last couple of times they never have products ready and have a could care less attitude. Please replace your help! read more

Walked by this awesome place and saw that they deliver until 3am!! Who would resist an amazing ice cream cookie sandwich?! First of all, you get to choose your cookies AND! You are able to choose different ones! I chose their chocolate chunk and M&M cookies with Cookie Dough ice cream! DE-LI-CIOUS SO good! I thought I could finish a Deluxe size (bigger cookies) but the regular size was perfect for me! read more

Insomnia Cookies - Desserts Near Me - Tucson, Arizona

The cookies are descent here so that is why I gave more than two stars and the concept of them being warm is awesome because you get that "just out of the oven" vibe. As far as service, I'd say they need new employees, at least up front running the register. The girl that we ordered our cookies from was very rude and had the crappiest attitude. We ordered two cookies and she couldn't understand what we were ordering after repeating ourselves several times. She scoffed and walked around the counter and made us point them out to her even though we were very clear what we wanted. I wouldn't come back. Cookies are simple to make and you don't have to deal with a bitchy cashier. read more

I hate to give bad reviews.... But this place was a real let down. Their service was below average. My wife asked the lady " what are you known for?" She was condescending on her reply " cookies". I was like no fucking shit ( in my head) i wouldn't talk like that to someone. My wife was asking like what cookies or whatever, they were known for. They were over priced for what they gave us. Their sugar cookies weren't good at all. The ice-cream was not good either. You can get better cookies and ice cream at Walmart. Like i always say" this was my experience,yours could be different than mine read more

Insomnia Cookies - Desserts Near Me - Tucson, Arizona

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Went to grab cookies at 1145 and was told that nothing would be ready until 1230 because the employee showed up to work late. Although I appreciate the honesty, we were pretty disappointed that we wasted the drive downtown. read more

I've only had the deluxe chocolate peanut butter cup cookie here, and it was delicious. This place is not for the faint of heart sweet tooth. My cookie came out warm, with crispy edges and soft interior, the peanut butter cups melty and gooey. The cookie base itself packed a rich, sweet, peanut butter punch. I ate half of my cookie for dessert and saved the other half for breakfast with coffee the next morning, and it was just as good (albeit not warm). I'd imagine the cookies would go fantastically well with Insomnia's ice cream, but the cookies are decadent enough to hold their own. For those running around downtown with toddlers (and/or gooey peanut butter cookies), if you find yourself stuck without milk, Insomnia has it! There are also a few seats (but not many) inside Insomnia if you want to eat your treat in A.C. TL;DR: Deluxe peanut butter cup cookie is pure sin. They also have milk and ice cream. read more

OMG!! The best cookie ever. I'll need to spend the next week in the gym and only eat lettuce but it was worth every single bite. read more

Insomnia Cookies - That's a partially eaten cookie, wanted to take a pic before it was gone. - Desserts Near Me - Tucson, Arizona

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Okay so I wanted to give 5 stars but I thought about the selection, it'd be great if they had like a carrot cake cookie or a red velvet cookie which maybe they do during season idk. But it's kinda lame that they don't have an actual pack for the deluxe cookies which are 100x better than the normal sized ones. I'm not tryna spend $3 on each large cookie :( I love going though, I love that they're open very late and that the consistency of the cookie is always spot on. Staff is friendly, place is always clean! read more

I've been here on the east coast and am thrilled they're open in Tucson! The cookies are warm and soft! Ice cream is rich and creamy. This is a great spot to grab a bite in downtown. The staff are friendly and the menu is simple. They are opened until 3am daily! The space is handicap accessible and spacious. Yay cookies! read more

Insomnia Cookies - Sugar cookie wich with cookies and cream - Desserts Near Me - Tucson, Arizona

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It smells very sweet when you walk in. The service was fast, and it wasn't very pricey at all. Selection is pretty small, but it's probably to help be efficient with supplies and labor. read more

Insomnia Cookies - Mint chip cone - Desserts Near Me - Tucson, Arizona

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I have a sugar addiction, unfortunately I won't be eating at Insomnia Cookies to support this addiction. This is located a few shops down from HiFi in downtown so it's not ideal for a quick run in and run out. They have cookies, ice cream and milk. The concept is great but the cookies weren't anything above a standard cookie. I tried the confetti as well as chocolate chip. read more

Good cookies, but nothing extraordinary. Tried the key lime, chocolate chunk and double chocolate. Liked that they were brought out warm to approximate that straight-out-of-the-oven taste, but wouldn't go out of the way for them. Perfect for night-owls though to satisfy cookie cravings. read more

Insomnia Cookies is in an ideal location for students and professionals who live and work downtown, and I think it's a great addition to the area. I enjoy having them nearby if I need a pick-me-up during the workday. They're reasonably priced and offer a variety of flavors (my favorite is mint chocolate chip). I wish the cookies were a little softer and more moist, but they're worthy of 4 stars. read more

My first experiences at Insomnia were great! Second time I went with a coworker and we did curbside pickup. The guy that was working was super friendly, brought out our cookies and wished us a great day! Last night I was mortified because I had raved about the cookies to some friends but when we got there the workers acted like we were a nuisance even stepping in. It was two girls and the one with short hair looked like she hated everything about life. Not a hello, how are you?, do you have any questions? They legit stared at us the whole time like "hurry the f up." She was plain rude to us the entire time and if she really hates her job that much please fire her! To top it off, the cookies were a lot smaller than the last times I had them. They still tasted great but for the price, you expect a little more. read more

This place has the best cookies. They are full of flavor, soft, chewy and holy frikin cow are they good. In the oatmeal raisin cookies, you can taste a hint of cinnamon and they are not chalked full of raisins, just the right amount. The snickerdoodles are flat out awesome. I never had a red velvet cookie but it was really good as well. This place is every fat kids dream and the dream was one of the best. read more

Insomnia Cookies - Red velvet valentines cookie - Desserts Near Me - Tucson, Arizona

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Shyloh was awesome. The cookies were warm and delicious. 5/5 stars! We splurged and got a milk too. Great choice read more

I have made 2 orders from these guys, and both times it has been undercooked. Not to mention their only method of delivery is the crappy postmates app. read more

My friend, brother, and I walked in here yesterday and it was the not the best experience :( they didn't even say hi to us when we walked in they just stared at us. And the guy asked us what we were going to order and we asked for a moment and he rolled his eyes like boy what the hell. And finally my friend asked for a sample and he gives it to her with the ice cream part in her hand like very rudely and dosnet even apologize for it. We were already having a bad day and they just made it worse for us, the cookies weren't even that good go to crumble cookie instead lol ok bye have nice day!!! read more

What a great find. Warm and delicious cookies! It was a delightful treat! They serve ice cream as well, a great find in downtown Tucson.

Complete liars! Do not trust them or the website. They lie about hours and times. Say they deliver until 3 AM and are open until 12 AM, came in at 11:20 and were denied. So rude when explaining the new hours to us, and could care less about customer happiness. Go somewhere else and do not waste time on such an inconsistent place. read more

Cookies are good. Fairly priced. My only complaint is making the gifting options a little more fresh friendly. It's an additional $1.50 charge to have the cookies individually wrapped in the wax bags, and that doesn't really help with preventing them from getting stale hours later. Perhaps a better and fresher way of sealing them for gifting. read more

Subway has better cookies & better service. They were very rude when we tried to pay with cash. Stating they had been cash free "for like 2 years...". This was our first time here. The cookies were grainy and had a very weird after taste. $3.25, for a cookie I took one bite of and threw away. Save yourself time and money and go anywhere else downtown. read more

I pre ordered several cookies plus a cookie cake for a birthday online and several days in advance and specified a day and time. I showed up at my scheduled time and the business was closed. I sat and waited for 45 minutes and made several attempts to call. No messages on voicemail or the door indicating why they weren't open despite it being their posted hours. I finally got ahold of them several hours later. They were not able to open due to being short staffed. I totally get it especially during a pandemic, but they had advance notice of my order and a call would've been appreciated. They offered to remake it, but I live 1.5 hours away (round trip). The manager said she would refund my money and give me a gift card. I got the refund but never received a gift card. I gave it two stars because the cookies are pretty good (experience from another location). Just make sure you call before you go to verify they are open. read more