This has been a tough year for car batteries! I bought a battery about a year and a half ago from…read moreO'Reilly Auto parts. And anybody that lives in the desert knows car batteries do not do well in a very hot temperatures and very cold temperatures. Which we seem to have an abundance of both in 2023. My battery started showing signs of going bad and I stopped in at O'Reilly Auto parts I did not have my receipt for the battery that I bought there a year and a half ago. I do always use my phone number when I buy auto parts just in case I have an issue. Cody was working, he is the assistant manager of the store. For some reason their computer system was having issues and he was not able to look up my phone number in their system. Cody was very patient and tried several different ways to locate my phone number in the computer. He even called another store whose computer was working and was able to locate my information so I could get the warranty claim on the battery. I appreciate the fact that he stuck with it and was able to get the issue resolved. The computer did finally start working so that helped. But Cody was not going to give up until he got that battery changed. I highly recommend O'Reilly Auto parts.

Just had a very poor experience with O'Reillys and I won't be back. This is the location on…read moreGuadalupe and Gilbert. I feel duped and disrespected. I called them on the evening of 09/03 to ask if they had a battery that fits my car. I believed that my last battery was purchased with AutoZone 4 years ago and I tell them this. They have only 3 year warranty options available (more $$$) and I stress that I can't afford more than a 2 year, and then the assistant store manager Cory makes it seem like he's going to do me a great service and price match a similar battery with Walmart, and is going out of the way to even look for a lower price for me. Red Flag #1 (I didn't realize at the time) is when Cory asks why I don't want a 3 year and I say, "I don't need a 3 year since my battery lasted 4 years anyway", and Cory says "I can see why you would think that". He pulled my info with just my phone number and that surprised me because I don't remember shopping with O'Reilly before. This was Red Flag #2 but I didn't think on it further. I thanked him sincerely, went to the store that night and bought it. While checking out Cory once again gave a whole song and dance about how he's helping me out here, no problem at all. Red Flag #3, is looking back and forth with the other store associate in a peculiar way. As though they know something I don't, or Cory doesnt want the other associate to say anything. Something felt 'off' the whole time. The afternoon of 09/04 I go to return my old battery for the core exchange. Partnered with store manager Bryan and brought up that it was odd that my info pulled up, I realized I have an O'Reilly brand battery in my car currently, and is it possible my battery was actually within warranty? Bingo. My warranty ends 09/23/23, I bought it with them in 2021. I just barely caught it before that warranty ran out. I ask how and why Cory could have missed this information and Bryan gives a vague "well did he look at your car? No? Must not have been looking at that screen". He then talks me into keeping the battery as a purchase rather than taking advantage of the warranty in a convoluted way, by making it sound like it's a better deal to simply buy my battery now so it has three year warranty starting today rather than running out of warranty in 20 days. What an idiot I am. Of course the better deal is to get a FREE battery while it's within warranty for the last 20 days. What are the odds something will happen to a brand new battery? Even if it did, I was already going to buy a new battery. Literally trying to rob me of the last few days I could use the warranty. Thanks for making me look like a dingus, Bryan. I'm sure y'all had a good laugh when I left. I came back an hour later to get the full refund and use my warranty. Bryan didn't look too happy about it. Sorry you didn't get a measly $173 for your store this month by trying to trick someone with slimy sales tactics. This left a bad taste in my mouth and I will never return to another O'Reilly.

Damaged the bottom of my splash shield and came in around 7:30pm tonight seeking help on how to fix…read moreit the worker was so kind and helped me jack up my car and fix the problem, super cool guy and I'm very grateful to be able to be back on the road and not have my splash shield dragging any more 10/10 service good person I appreciated him!! :)

Went in this morning to have my battery checked and replaced if needed. They weren't busy so I…read morefigured it would be easy. A big guy, can't remember the name but he came and checked it and said it was bad. I asked if he could put in a new one. He said he couldn't but could lend me the tools. Said no thanks. Went to the auto zone on Guadalupe and Dobson, older gentlemen put in the batter without hesitation. Won't be recommending this auto zone to anyone. Thanks for nothing

BP isnt going to give you Amazon prices on batteries. But after ordering batteries off Amazon and…read morehaving them with short lives or nearly DOA, I decided I'd go in and get batteries here. For key fobs, they will open and replace on the spot which is super nice, especially for folks who dont have tools or are not mechanically inclined. They also have guarantees on their batteries - which you most definitely are not going to get with your Amazon purchase. This is about all I've gone in for but always has been a good experience.

About a year ago, I had a great experience at this location when my car died in a nearby shopping…read morecenter parking lot. I came in about an hour before closing, and the team helped check my battery and confirmed it was low and not charging Yesterday, I ran into another issue as my battery wasn't charging and my door locks were cycling. I called the store and spoke with Austin, who was incredibly helpful and friendly. He looked up my information, confirmed my battery was still under warranty, and even though they were closing in 45 minutes, he went above and beyond. Since I live across town, Austin found a closer location near my home, called them directly, explained my situation, and arranged everything for a smooth warranty exchange. That level of service is thoughtful, especially when coordinating between stores. Really appreciate the care and effort - Austin made a stressful situation so much easier. Highly recommend!

Generally when I need a battery, this is where I come now. It's a small store, so they don't have…read moreeverything on-hand. But odds are they can order it for you. On this occasion I needed to replace an old Macbook battery. No, they didn't have it, but 'yes' they could order it. And, believe it or not, they were cheaper than the prices I found online! Took a week to get it, but I have it installed and it's charging now (I'm on a different computer...I'm going to go to full charge and then full discharge once). I routinely get my gate opener batteries here too (lead-acid). I'm happy with them thus far.

This place is great. Bruce fixes all my kids lower wheels and razor toys. Good honest and…read morereliables

My car battery was dying and other stores said it was fine. Well it wasn't! John Endres and his…read moreteam, including Junior diagnosed the issue, found it was under warranty and got us going quickly. This place gets five stars for service and inventory.

Brian is knowledgeable and friendly. Service is usually quick and efficient. It is hidden in a…read moreplaza behind the pizza hut. They have a large selection and I am not sire if prices are a little hiigher than Autozone, it is a much better experience.

I recently had an excellent experience with Sun Devil Auto while passing through Mesa, Arizona,…read morefrom South Carolina. My starter went out, and I was in a bit of a bind. I called Sun Auto, and they quickly provided me with a quote and even recommended a wrecker service. To my relief, the wrecker arrived within 30 minutes! By lunchtime on the same day, they had diagnosed the issue and informed me that my head gaskets needed replacing which is why my starter went out, since it was dripping oil on it. I was impressed with their pricing, which seemed very fair after I consulted my brother, who has experience in the automotive industry for the last 25 years. My representative, Samuel, was extremely nice and friendly. He was very knowledgeable and made the entire process smooth and stress-free. I asked them to expedite the repairs, and although they initially estimated two days, they surprised me by completing the job by the afternoon of the second day. Their efficiency and customer service were top-notch. I highly recommend Sun Auto for their professionalism, affordability, and quick turnaround time. Thank you, Samuel, and the team for getting me back on the road!

I took my truck to this shop because of a driveline vibration. I was told my entire driveshaft was…read morebent and needed to be replaced at a cost of about $1,400. Wanting a second opinion, I took it to another mechanic who inspected the truck and found the driveshaft was not bent. The issue was simply that the driveshaft was out of phase/timing and only needed an adjustment, which cost me about $100. The adjustment completely fixed the vibration. Based on my experience, I would strongly recommend getting a second opinion before authorizing expensive repairs here. I was nearly charged over $1,000 more than necessary for a problem that did not require driveshaft replacement.

I took my Maserati to get the alternator changed. They were fast and friendly. Except they put a…read morescratch in my driver door by the handle. I questioned them about it and they said it would buff right out. It didn't. So far I've spent two different trips going to space-age Auto to get the right paint.

Great service, reasonable prices and open on Saturdays! They worked on my Acura, addressed the…read moreproblem I had. They really care about making sure cars are safe and running while saving the customer time and money. When sitting in the waiting room, you can tell a lot of people are repeat customers for many years with many cars. Keep up the great work! Thanks for taking care of my aging car. Thanks to you I can probably take my car another 100k miles or more.

I have always had a good experience in the Service Dept…read more Aiden was my last Service Rep. Very happy with his knowledge, and the service.

Got a check in the mail that these guys add a lot of "hidden fees", which I can recall because they…read moreadded a lot of nonsense stuff when we got our Buick. Like these metal keyrings that costed us "$500" for something and they said we HAD to buy them because no where will sell a car to us because these are needed for every car. We haven't purchased a vehicle for awhile and we just went through with it. So DO NOT RECOMMEND THEM!!! Read the fine print and don't let them up sale you on stupid stuff! The letter said window tint and paint coverage... I'm sure there is a lot more!