They are great! A family member was in recovery and I wanted them to come back to a clean house. His house was in terrible shape, I don't think anything had been picked up, thrown away or cleaned in several months. I was almost embarrassed to have anyone see it, much less clean it. But these guys were great. The house looked like new. They were quick, courteous and conscientious and very reasonably priced. I would definitely recommend them. Thank you! read more

They always do a great job and are very quick. I also appreciate that they were able to fit me in last minute

The cleaners were great: professional, friendly, and very thorough. I had them do a deep cleaning, and I don't think my house has been this clean since I moved in. I really appreciate it! read more

Did not hire. They wanted to charge almost $300 to clean a 700 square foot apartment. We were moving in and wanted cleaning first. We just cleaned it ourselves. read more

I found Cleaning Time through Yelp! From the first time I spoke with Clemencia...I knew she would take care of business. Reasonably priced, as well. Such a pleasure to work with. We have an AirBNB in Austin and she is always on top of things with her staff. My reviews have been 5 stars with cleaning and if an issue with appliances come up she is a wealth of information to help solve! Highly recommend! read more

Awesome company! They did everything they said that they were going to do. Communication was good. read more

Thanks for sending Abi. She's very conscientious and does an excellent job!! She arrives on time and does everything I need her to do.

Been using this service for years and they make everything soooo easy (scheduling, specific requests, reminders, autopay and tip online). Always timely and always a great job, without harsh chemicals. 100% satisfied! read more

I am taken aback by the manager, Clemenia's reply and poor customer service. Her own employee accused her (the company) of stealing her tips and asked that I write her a personal check as opposed to tipping by credit card. Very poor customer service and even worse shady business practices. I would recommend manager Clemencia choose her words wisely before accusing anyone of abuse. I treated cleaners kindly, gave them water and a snack. At no point were they ever treated unkind, or to quote "abusive". You are using this forum to try to rationalize your terrible business practices and customer service!! Update: the owner called after seeing this review and was very respectful and tried to make things right. Although the cleaning service was not up to par I would give then another chance due to the owner being proactive. Kudos to you owner for your most excellent customer service skills. read more

They did an excellent job. Very self-sufficient. My husband and I both work from home so were a little concerned about scheduling in the middle of the work day, but I hardly knew they were there. Would 100% recommend to anyone looking for a deep clean. read more

I scheduled Cleaning Time from the reviews to clean a 650 sq. Ft apartment. They were prompt to respond back to schedule and we were able to get a date within a week. During the actual cleaning day, they had to postpone, twice, due to COVID related reasons. When we scheduled a third time, they called me hours after our scheduled time and told us they couldn't find the apartment (it's right off of 24th street). Cleaning Time ended up cancelling on us; I wish they had told us upfront that they didn't want to do the work, or that they're over staffed, or what their actual reason is for moving the appointment 3 times and then cancelling. Based on all their positive reviews, I had considered doing business with them. After this experience I would not recommend them. read more

I used this service for well over a year, but finally had to stop. The scheduling process and crew showing up on the day/time I was scheduled was always great. Unfortunately the quality of work was ALWAYS inconsistent. Things would be missed or not cleaned well at all, especially the bathrooms. After every cleaning I would have to finish the job, that would entail finishing dusting, recleaning the bath tub (this was almost every time), finishing vacuuming, numerous times my bathroom floor was not vacuumed. It would be very frustrating, I'd call and talk to the manager about it, sometimes I'd even have the team come back out and re-clean. Typically the next cleaning would be great, then it was back my having to finish the job. Another recurring issue I had was the teams were using my cleaning supplies and vacuum at times. Some of the attachments to my vacuum even disappeared, which I did not realize until later. I had issues with snooping, I'd find things out of place and rummaged through... in either of my closets (that were not being cleaned) or a drawer left slightly open that I had not left that way. There were some other issues along those same lines as well. Then they significantly increased their costs. Initially I was ok with that, I had a conversation with the manager letting them know that with the increased cost I expected things to be done correctly so I did not have to finish the job. Unfortunately nothing changed so I ultimately stopped using them. read more

Update - I had to hire It's Cleaning Time once for a deep clean and then again for a basic clean as I healed from a leg injury that made cleaning impossible. They really did a great job for both service levels and I'd hire them again if I needed help. Previous - They came on a Saturday and did a deep clean. They were courteous and professional. I was very happy with the results. read more

DO NOT RECOMMEND. The ladies cleaning were nice but the quality is terrible. i paid 630+tax for a deep cleaning, which is extremely high, and the cleaning was BARE MINIMUM. and on top of that, they were trying to charge me for an extra hour. the floors still had dirt and hair all over the floors, dog hair all over the rug, the kitchen backsplash was not cleaned and there's mold in the corners of my shower door frame. what kind of deep cleaning that took 7hrs is this? and the best thing you could do was just discount the extra hour and offer an additional fridge or oven cleaning to my next cleaning?? exactly what made you think i'd want another cleaning with this quality? i thought i was paying for an exceptional service and instead, i got a half assed regular cleaning and subpar customer service. the ladies did vacuum and mop again, but there's still dog hair in the rugs. and dirt in my guest bathroom. i called the supervisor, Clemencia, twice and texted her the issues and she did not respond. she could've at least sent a text to say that she would be escalating this issue to her manager, Sophie, and to expect a call, but nothing. and they didn't even sweep the main entrance and i know this because the mouse head left by the neighborhood cat is still on my doorstep read more

It’s Cleaning Time - the mouse head on the right side, door mat is still dirty but at least they rearranged my shoes... - Home Cleaning Near Me - Round Rock, Texas

The team was professional and did a great job! Highly recommend this team for make readys!

I love working with Clemencia! We originally found It's Cleaning Time through Yelp and hired them to do a deep cleaning for us. Unfortunately, the day before our deep clean, we found out we needed to do some work to remove kitchen mold from the office. Clemencia was REALLY flexible and easy to work with, happy to reschedule. We were so happy with them, we went with this company to assist with our weekly cleaning of the office. A notable thing to point out: There was a mini-fridge we requested that they help us clean out. It was missed. Clemencia quickly sent someone in the next day to clean it! I think this says a lot about the integrity of this company! Flexible, communicative, and easy to work with. If you're looking for a one-time clean or a regular clean like we did, I highly recommend! read more

Sophie responded right away to my Yelp message, even though it was the weekend. I was able to book a cleaning for two days later! She walked be through a regular cleaning vs deep cleaning and was so helpful. Once booked, she sent me a list of everything that would be included. The team was prompt and worked efficiently. The result was spotless! I will definitely use again. We clean ourselves fairly regularly but couldn't get the same results. They scrubbed a shower that had been horrible since we bought the house 3 years ago (and broke many a toothbrush scrubbing) and got it to perfection. read more

I been suffering from some mental illness for a long time and it has been pretty bad this year. My apartment basically had neglect for a good 4-5 months in a row and finding a cleaner to accept the job was tough. Cleaning Time accepted it. They went above and beyond and cleaned more than I expected them to. Cleaned parts that I did't even mention needed care cause of the amount of work it required and they still went and did it. They did a magnificent job and left the place brand new. It was amazing coming home to it and will definitely have them as my up keeping cleaning company to go to. read more

Update: In all fairness, i have to say that the company reached out to me to remind me they had a customer satisfaction guarantee. Unfortunate for me, the time has passed. I was having an event at my house that makes a new cleaning not helpful BUT at least know this company takes customer satisfaction seriously. It was a one time cleaning. If i was a repeat customer this would matter. I wasn't impressed with their service. The price was within range but given the small amount of work I had them do, I just wasn't impressed. Maybe my expectations are too high. When you have a floor mopped you expect it to be clean but there we streaks everywhere. I had to remop the floor after they left and some things weren't dusted in kitchen. read more

Cleaning Time has been cleaning our house for a couple of years. We chose them because it was the height of the pandemic and they were not only amazing with their COVID protocols, but communicated clearly and in a detailed manner about how they were being sterile, instead of just assuring us that they would be careful. Scheduling is easy--by text--and everyone we have interacted with, from the business owners to the cleaners who come to our house have been really kind. Whenever we have special requests, whether those are to focus on baseboards or to skip one of the bedrooms, the cleaners accommodate them. The house is reliably spotless when they leave. It took us a couple years and a few companies to find them. I'm honestly thrilled to have them. read more

Cleaning Time is excellent, and I'll definitely be hiring them again! I've never had a cleaning service come into my apartment before, so I didn't know how the process worked. The customer service manager walked me through the entire process thoroughly & patiently. I had a complication for the cleaning, specifically that I've inherited some heavy storage boxes that they'd have to navigate around, so I told the customer service manager and the cleaners themselves that I understood if not everything could be finished in the allotted time, since there was an extra obstacle. When I opened my front door after the cleaning, to my surprise, EVERYTHING on the cleaning list was done, and some additional things were even cleaned and tidied up beyond my list. And during the clean, the team stayed in touch with me to check whether some old bottles in my kitchen were trash or treasure! They were thorough, attentive, and excellent, and in a limited time frame (with obstacles!) they went above and beyond. I'm so glad I trusted the other positive reviews and went with Cleaning Time. read more

I love It's Cleaning Time, they've been so wonderful to work with, from scheduling to the quality of service they deliver. They're always punctual - often early! - and my house is left in such a wonderful state. It's often my favorite day of the month when they come. Whether I'm doing a routine monthly cleaning, or a deeper clean, the team always delivers and goes above and beyond. Highly recommend! read more

Super worth and timely service they are very responsive and answering all my questions read more

We moved to Austin about 12 days ago and our experience with It's Cleaning Time so far has been amazing. Priscila from Customer Service worked with us to schedule a deep cleaning. Pricing for services was extremely transparent and she made sure their staff wore masks to our home. As far as the cleaning, I've never had a better cleaning experience- and we had multiple cleaners when living in Arizona. The team of two tackled all of our areas of concern, took out trash, made beds, cleaned carpet (additional charge). At one point I saw the cleaner in the freezer and they were wiping down the shelves and organizing our frozen food. I mean... amazing! The staff was attentive and friendly but were focused the whole time. This was a deep clean so who knows if all of this is covered every time in a regular clean, but I can tell you that it for sure will last and make monthly cleanings a lot less chaotic. We especially love that they use natural products and that the house doesn't smell like cleaning supplies! As an expecting mother with a toddler I truly appreciate such a quality service and look forward to continuing with them! read more

This was my first time having a cleaning service and it was a great experience. Good communication getting my cleaning scheduled, they were on time, worked quickly but throughly. Definitely met my expectations! Thank you!! read more

I used this cleaning service for well over a year, but finally had to walk away. The customer service manager was always responsive and pleasant to deal with, making scheduling fairly easy. The majority of crews sent do not speak English to any degree, which made communication very challenging and resulted in incorrect areas being cleaned. The quality of work performed was always inconsistent, and very dependent on which crew happened to show up on the day that I was scheduled. There almost always were things either missed or not done well, particularly when it came to the bathrooms. I also was not able to budget effectively because certain crews were very efficient and could do my entire house in a reasonable amount of time, and other crews were very slow and took a longer time (this did not result in a higher quality of work). This meant that sometimes I was charged a lot more than I had anticipated. I also saw that several crews would report times that were 30 to 45 minutes longer than when they were actually here doing work. A few of those times, I would reach out to get this corrected. Most recently, I had a very specific request where I eliminated over half of my house being done at all to accommodate the additional work of baseboards and the refrigerator. I even confirmed these adjustments with the crew when they arrived. However, the crew did not follow directions at all, and my baseboards and refrigerator were not completed. The work done was one of the poorest with things not looking cleaned at all. The crew was here less than two hours, and so I followed up with the customer service manager to ensure I would not be overcharged and to inform them of the complete lack of follow through on the work that was requested. The customer service manager proceeded to argue with me and say the baseboards were done and that the team was there a full two hours. I was appalled by this because I was working in the home so could see what was and was not being completed and had cameras to validate the timeframe that I was stating. Unfortunately, I cannot continue paying for inconsistent, incomplete work. read more

Amazing and quick! Definitely will reach out again! They left my place spotless! Also they did the dishes and even made my bed. I have a dog that sheds a lot and they cleaned everything as well. My place smells amazing as well! Thank you!! read more

Thorough, professional and economical. Can't really ask for much more than that. Cleaning Time did a very good job on my home for move out carpet cleaning. read more

I had the deep clean service and all I can say is WOW!!! My house hasn't been this clean since I moved in 5 years ago. Will definitely use them again. read more

Refused to give a basic quote after detailing what was needed, stating that Yelp would not allow an estimate to be posted without an email. Funny enough, several other estimates were given by different companies and individuals WITHOUT the supposed requirement of an email. Seemed really shady and refuse to be on a spammed mailing list! read more

This is my second time using It's Cleaning Time and again they out-cleaned themselves. They showed up on time, dusted everything, wiped down the window ledge, gathered all the trash, washed the dishes, and moved things to wipe down the countertop instead of wiping around it. My house was spotless! I 100% recommend this company. read more

I hired this company to come and clean a neighbor's house who has not done any cleaning inside in years. This crew was fantastic! They were undaunted!! They worked very hard and made SUCH a difference - with a great attitude. read more

Great service. We have a lot of dogs in the house and they cleaned everything. It felt like we didn't have any dogs in the house. They went through the whole house relatively quickly too. read more

Clemencia (owner) is the sweetest. Works with you on scheduling and what your needs are. Her team is PHENOMENAL. Extremely thorough, thoughtful, smart, and respectful. They continue to impress me (: Big thank you to Clemencia and her team!! read more

The owner Eloisa is great & super efficient. She cares for customers and clients alike. She is very kind and takes such special care in her house cleaning. read more

It’s Cleaning Time - Please feel free to use my coupon. You deserve the help & will so love it! - Home Cleaning Near Me - Round Rock, Texas

Excellent job. Professional and thorough. A 4-person team cleaned up a 3000 sq ft house in one day. They were very kind and patient. Handled themselves with care and attention to detail. We were completely satisfied. read more

It’s Cleaning Time - Bathroom cleanup - Home Cleaning Near Me - Round Rock, Texas

My husband and I have 2 cats and 2 German Shepherds. As you can imagine, there is a constant battle (especially in the Texas heat!) to keep our house clean with all that fur (and the dust). We did some research online, and found Cleaning Time and were impressed by the positive reviews! Clemencia reached out to us shortly after we requested a quote, and was so nice and helpful over the phone, and was able to schedule us a deep cleaning service for the next day. She was super knowledgeable and provides great documentation on the services you will receive for the price! Even if you aren't interested in a super deep clean, give them a call! They are happy to focus on just the areas of concern. The girls showed up on time and were so incredibly sweet and spent a lot of time to make sure our house was spotless! They kept us updated during the cleaning, asking for feedback, additional areas to focus on and honestly, were just terrific!! They were also very kind to our fur babies and our house hasn't looked this good since we bought it 2 years ago! We typically keep up with our house cleaning ourselves, but trust me- if you want a way to treat yourself and do a "Spring Cleaning" in July, definitely reach out to Clemencia and her team- you will be well taken care of! read more

I needed last-minute cleaners for an apartment move out cleaning. I called and got a quote right away, and Clemencia was so helpful and provided quick customer support! The cleaning crew arrived the next day on time and left our apartment spotless! Best cleaning service we have had! read more

Fantastic job! Very professional and friendly staff. I tipped in cash. Thank you so much for the excellent service!

Quick response, everything looked good and the hardwater spots gone! Our landlord said the house looked good.