Customer service. Quality product. Affordable price. There really isn't much more you can ask for from any business, but I can definitely say that iTouch hit the mark with all 3. We walked in on a cold morning and the friendly staff greeted us, asking how she could be of assistance. We explained that we had an iPhone with a cracked screen and she told us it would take about 25 minutes to fix. Internally I rolled my eyes, thinking there's no way it would be ready in 25 minutes, but in any case, we were prepared to leave and return later that day to pick it up. The quote was approximately 40% less than any of the other 7 screen repair locations I had researched, and the screen was OEM (not aftermarket). We agreed to the repair, left, and came back 25 minutes later. Our phone was ready to go with a new screen!! We were charged exactly what we were quoted (still in shock at the low price, particularly for a business located right in the heart of the R-B Corridor) and the process was painless and unobtrusive. I couldn't be more thrilled with the service and I hope you'll stop looking any farther for iPhone screen repairs! read more

I was ripped off for a screen repair $450! Half the price of a new iPhone but I was given an UNAUTHENTIC APPLE PART AND IT WAS VERIFIED BY APPLE STORE. It came from a used phone because there is a message that I'd unable to be removed stating this and the trade in value has gone down $175 thanks to this business. Tena is a con artist! In all these. Reviews no one paid even close to what I was charged knowing my job depended on it. Such a disgusting human being to be so greedy!!! They refused to put on my receipt that this was auto apple part and the part number. I was also called up and yelled at unsolicited . They are not a verified Apple Store. So upset that I was lied to after asking 3 times and not only paid $450 for a piece of crap I have now lost trade in value as well.others got their screen replaced for $29 . I feel ripped off used and duped. Run!!! Look at other reviews I should have looked at them first. read more

The service I received from this company was nothing short of outstanding. I've been engaging directly with a gentleman named Keith (ask for him if you use this company) who went above and beyond the call of duty when I needed a replacement iPhone to make an important telephone call with a client and opposing counsel (I am an attorney) after my phone took a swim in my washing machine. Sensing my urgency, Keith drove from his shop in Arlington to my house in Vienna -- after normal business hours armed in a COVID-19 mask -- to ensure I'd be taken care of expeditiously. Having been given the runaround by other repair shops in the past, this has been my go-to repair shop when I need one. I can't say anything but good things about Keith and the people who work here. Plus, their prices are more fair and reasonable compared to other repair shops in the area. read more

I had a very disappointing experience with this business. It took them three weeks to inform me that they couldn't fix my laptop, citing a defective part from their supplier. However, each time they failed to resolve the issue, they brought up a new explanation, which only added to the frustration. Despite promising a refund of my $200 deposit, I have yet to receive it. Updates on the repair status were never proactively provided; I had to reach out each time. When I asked for clarification, the employee seemed defensive, as though I was unfairly placing blame. Their lack of transparency, inconsistent communication, and failure to honor their refund promise make it hard to trust their services. I hope they find a way to sustain their business without the need to keep customers' deposits.. read more

Stay away far away!Rude service! I was told that my phone would be ready in an hour which I was fine with. Upon arriving after 20 mins past the hour I was told they were finishing up and it would be another 15 mins which again I didn't mind. I waited a total of 30 mins extra for the completion of my phone. Upon seeing my frustration the girl behind the counter rudely told me I had been waiting for 12 mins and that she counted. I was also told that the $20 for a diagnostic was going to be included with the repair of the phone which was false. Now this is not the first time I have dealt with this company but they were nice enough to credit me $25 dollars so I decide to try again which was obviously a bad idea because I ended up paying the exact same amount of $110 read more

Really fantastic customer service. Went to iTouch to get my iPhone X repaired after suspected heat damage. Apple said they couldn't fix it there without replacing my iPhone in which I would have lost all my data since I did not have a recent backup in months. Ismael, the service technician, was incredibly personable and professional. He was also completely transparent about what the charges might be upfront. Service was very affordable and fast, with my iPhone working perfectly again now. Highest recommendation for anyone who needs their iPhone serviced. read more

Two weeks ago my 12 year shattered the screen on his iPhone 6. A week later my 13 year old did the same thing. I was beside myself. I contacted iTouch Repair and was given an excellent quote and same day service. Since my boys were leaving shortly for a long summer vacation, I needed to get these repaired quickly. Stefan and the staff were lifesavers! I was able to get both phones fixed as good as new. I would definitely go back if similar service was needed and highly recommend them to anyone looking to repair their device. read more

HIGHLY RECOMMEND! Nelson and Fernando are great! Left my phone looking brand new! With the whole COVID situation they took the correct safety measures. The front desk guy KEITH, was very responsive to all my calls. Same day service. Dropped my phone off and was done within 2 hrs. Really appreciated how honest they were about the time frame of my repair. Informed me how many people were ahead of me as well. FYI they have premium screens that come with a 90day warranty. read more

I have cracked my phone twice (Note 8 and Note 10 Plus), and both times, I have taken it to iTouch Repair. They are so friendly! They immediately recognized my issue, ordered the parts, and fixed my phone. I am typing this review now after getting my cracked front screen fixed (Note 10 Plus). If you ever need a repair, these are your guys. Excellent customer service, very respectful, and you feel comfortable. I recommend this place to anyone. :) read more

ITouch completely saved my daughter's phone that was on a rapid demise due to accidental water damage. Friendly service and technical know how - they explained all the issues in detail and were very friendly with service. Got daily updates and they have worked with me on price due to being a repeat customer. Hours of operation also make it easy to pick up or drop off after business hours. Andrew and his colleagues will take great care of you! read more

Severely cracked my iPhone 6, and gave these guys a call. The team there was extremely courteous and professional, and had my phone looking as good as new within 30 minutes. Would definitely recommend as it is also the lowest price for repair that I researched in the area. With covid situation, all you need to do is fill out 4 prompts giving your info, sign and then hand them your phone through a slit in the door - very simple & easy! read more

Highly, highly recommend this shop. They have same-day service, fair prices, and great customer service. I had water damage to my phone that I thought might not be fixable, but they returned it like brand new. They have good communication too, and are transparent about everything. I will definitely be coming back if I ever need to have another device repaired, and I will definitely recommend this shop to friends and family. read more

Lately it seems like maybe we are running low on niceness, so when the guy at iTouch Repair waited past his closing time for me to arrive with my cracked phone and fixed it quickly and at a reasonable price, and without complaint, it made my day. I highly recommend both the Arlington and the Alexandria locations anytime you have a cracked screen or need a new battery. Cannot go wrong here! read more

had a very disappointing experience with this phone repair shop. The staff was extremely rude and unprofessional from the moment I walked in. . The customer service was poor, and I felt disrespected as a customer. I would not recommend this place to anyone looking for reliable phone repair services. There are much better options available. read more

Best service from Keith Joseph! I got two iPads and my Apple Watch Series 4 fixed here and I am happy with the final results. Keith was highly responsive to calls. There was a little delay expected with my watch and Keith made sure to keep me posted about it. But I received my watch on the same date as promised which made me very happy!!! read more

Fantastic outcome. I had a working tablet, but a broken charging port, and it no longer charged. The experts at iTouch did a miracle repair that included having to solder in a new charging port. I am still amazed with the outcome, as I thought the tablet was history. They are also opened Sundays.! Thanks again, iTouch, highly recommend. read more

Excellent, timely service with a heart! I wanted to donate my iPhone 7 to a good cause, but the screen was cracked. I took my phone to iTouch Repair, and they not only replaced the screen in fewer than 40 minutes, but gave me a discount because the phone is going to a good cause! I highly recommend their business. read more

Glad I came here to get my phone fixed. Doris" the lady at the front desk made sure that the issues with my phone was resolved. She also gave me a free case because I was spending an high amount to get my camera fixed. Definitely recommend coming here to get your phone fix. And it was quick as well!!! read more

Great service, great price for a battery replacement on an older less common phone (Galaxy S6 Active). Automated ticketing system kept me updated on the process via text. I also had one of my employees get their iPhone screen replaced there same day for a great price and he was very happy as well. read more