The did a great job replacing a cracked iPod touch screen. Wonderful communication and excellent repair. Highly recommend them!

Great work, great communication, and exceptional commitment after the sale, too - I was worried that I had gotten a defective LCD but they replaced it, no problem. They've got a few stores in the area but the one in Arlington is just a really well-run shop with excellent staff (Hennessey) that really went out of their way to make sure I'd be back the next time I've got a cracked screen. read more

I wish I had seen the BBB reviews prior to selecting ITouch Repair to replace my screen on my cell. I would never have gone there. After their screen replacement on my cell in June, I had to return twice to have issues related to their work addressed. And the 2nd time, they turned my working phone into one so badly broken they actually refused to return it. (!) They wanted me to buy a used replacement from them. Because they were not forthcoming, we went back and forth for weeks about the replacement's history, return policy, and warranties. I then wrote a stern email to them that elicited a defensive response misrepresenting what had unfolded. I had strong documentation for a rebuttal, but chose closure instead. (After roughly 8 weeks, I desperately needed a working cell phone!) Bottom line -- They kept my phone, and I ultimately got their replacement for free, but *without all my data* and without the Samsung warranty promised (in writing). As for their communication throughout this ordeal -- It was beyond unacceptable. My written inquiries often took several days for a response, and my calls in the final weeks were not answered and voicemails (three) were never returned. All things considered, I'd give iTouch "minus-stars" if that were possible. read more

Okay, initially I thought 350 was a stupid price to replace my Note 8 screen which shattered at my commuter bus lot while waiting to make my way to a decent living in the DMV. I walked out thinking it was a scam. After several inquiries, I learned that this price was actually fair and spoils go to the victors of stupidity who drop and shatter a very new and expensive screen of a Note 8. So, I returned, hat in hand and dropped off the phone for repair. After Fedex dropped the screen, I had the phone back as good as new the next business day. Very professional and fast, but in my case not cheap. You get what you pay for. These guys are the real deal. read more

I wish I had seen the BBB reviews prior to selecting ITouch Repair to replace my screen on my cell. I would never have gone there. After their screen replacement in June, I had to return twice to have issues related to their work addressed. The 2nd time, they turned my working (but with a hazy image) phone into one so badly broken they actually refused to return it. (In writing, they REFUSED.) They wanted to make me pay for a replacement. Because they were not forthcoming, we went back and forth for weeks about the replacement's history, return policy, and warranties. I then wrote a stern email to them that elicited a defensive response misrepresenting what had unfolded. I had strong documentation for a rebuttal, but chose closure instead. After roughly 8 weeks, I desperately needed a working cell phone! Bottom line --They kept my phone, and I ultimately got their replacement for free, but without all my data and without the Samsung warranty promised (in writing), because it turned out that warranty had expired long ago. As for their communication throughout this ordeal -- my written inquiries often took several days for a response, and my calls in the final weeks were not answered and voicemails (three) never returned. All things considered, I'd give iTouch "minus-stars" if that were possible. read more

Stopped in to have the rear camera on my iPhone 6+ fixed. They fixed it in about 20 minutes while I waited. Pricing was extremely reasonable. Would recommend this shop. read more

I made an appointment to have my iPad repaired at noon on Christmas Eve. Once I realized I was already going to be in the Arlington area later that afternoon, I called and spoke to a young woman who ostensibly rescheduled my appointment for 4pm. I show up at iTouch Repair and the store is dark and unoccupied. Calls to their local phone number, as well as to another Virginia number listed for them, go straight to voicemail. I call the Silver Spring store, and he says all the stores are closing at 4 today. He gives me the manager's number, which is the second number I called, and tells me "I'm Tunisian" as an excuse for why he doesn't understand what's going on. I'll be seeking a refund from Groupon for the deal I purchased for this, and seeking services elsewhere. read more

Brought my phone in to have the battery replaced. They assured me I would be receiving a brand new battery. When I check my "new" battery capacity with AccuBattery I discovered that it had less than 75% of the 2700 mAh it's rated for. read more

My phone was there to get repaired for 3 weeks and was never fixed. Every time they said they would give me an update call, never did. Definitely wouldn't recommend! read more

Job completed at a very fair price. Only downside is that it took much longer than initially suggested and noone followed up like promised.

This company repaired my dead iPad, though they couldn't save its memory...But they tried. I started with the Falls Church office but the IPad was worked on in Arlington. I did have to call to follow up on what was happening but they did a good job explaining it to me once I got to a manager and a tech person...the only ones who really know. The price was fair and they did bring the iPad back to life though it took a few weeks. They even offered to help me set up the machine if I needed help. read more

I broke my one plus three screen and LCD. Was looking for a place to fix it called a few places nobody even knew what I was talking about until I call Itouch and had a conversation with Raphael who from the beginning of the conversation you can tell he knows his business well he ask me to come to the store so he can get the right part and two days later the phone was up and running. I highly recommend this place. read more

My daughter's iPhone died and she was in a panic. We took it to iTouch and they did a diagnostic in 20 minutes and fixed the phone 45 minutes later. Crisis solved! I am very pleased with the service and responsiveness of the staff. Will definitely use them again if the need arises. read more

Long story short I went to Falls Church location. I told them i was paying with a groupon that i prepaid. They said that they would first need $20 of diagnosis that they would take away from the final charge if i decided to proceed with the job they suggested. I stayed around the area waiting for the diagnosis call but they never called me, the just went ahead and did the jobs because they assume they were already paid for the job ($20 diagnosis + $75 groupon). When i called they said they were done and I was like "i thought you were going to call me to tell me the diagnosis". I went to pick up my ipad and they claimed they had to stay with the "diagnosis charge" because of an additional "software update" they had to do. I was very upset because i had changed the digitizer myself previously and i know it does not require any software update. Anyways do not use a groupon with them, they just use groupon for advertisement but wont be shy from overcharging you for false work. Wont come back any time soon. read more

I have a Samsung Galaxy 6 that I shattered the screen and then dropped it, so that it was no longer repairable. I went to my phone provider and they indicated that they were unable to retrieve my photos and contacts because the screen was broken and the phone was locked. I tried another company in Alexandria and they wanted to charge more than the pictures were worth. I went to iTouch and they gave me a reasonable amount to get all of the files off, allowed me to drop the phone off, updated me on the status of the phone and retrieve all of my information. Highly recommend stopping in if you need your phone repaired! read more

Tony and Ishmael had amazing professional service! For the price and the quality, it was exceptional. They were so helpful and honest and I'll definitely be back to do business with them! read more

Terrible service! DO NOT RECOMMEND ANYBODY TO GO HERE!!! They messed my back camera up it does not work at all when prior to bringing it here it had no issues. Every time i go to the back camera there is this weird ticking and the camera is verrrrryy shakey, i cannot take no pictures with my back camera. They said I had life warranty and I was going through a lot of personal issues so hadn't had the time to go up there. Finally yesterday I did, they said they fixed the phone in September its been so long and I said " okay?, and, I was told I had life warranty", then later in the conversation lied and said I came back 3 months later. It was November 10th and I got it fixed September how is that 3 months. To top it off the guy was smirking in my face the whole time like something was funny. They said they didnt have the back camera so even if they wanted to fix it they couldn't but it would be $45 for the part and labor. Then after going back and forth with him he offered to fix it but some Spanish girl came out of no where and was like the best we could do is not charge you for the labor but pay 30 for the part. I told her he just offered to fix it she looked at him and he lied and said "no I didnt, I said even if we wanted to we dont have the part in stock right now." I feel as though they treated me like that because I asked if they match prices and the lady told me yes so I had them match the price of $65 instead of paying the whole $90. I am highly upset with their terrible customer service and terrible attitude. I suggest you go somewhere else that will actually fix your phone and not cause more issues to your phone. read more

iTouch Repair - Mobile Phone Repair Near Me - Arlington, Virginia

I used to recommend this place to all my friends and co workers but after the last service I got, I am very disappointing with the service. I know I damaged the phone but they offer me to fix it. they quoted a price and I agree to pay. That included recovering my data as well fixing the phone. After they keep my phone for a whole month giving me excuses all the time my phone is not working. I do have my data but when i receive calls, people cant hear me and i cant hear them either, No sound at all. My home button is not working. the phone keeps freezing, the camera shakes. I am really upset because when they told me the price the explanation the owner gave me was completely different from the service I received. If they were honest they should say, your phone is really damaged I recommend you either buying a new one or we are only going to charge you to recover the data. They tell you one thing and later they tell you other stuff. the only good thing I can say about this place is that the staff at the Falls Church location are very helpful, they don't compare to the staff at Arlington If you go to this place only only used to fix your crack screen other than that, they are not honest. Also, I hope they are honest about them not keeping any personal information. read more

Friendly service and reasonable prices. My new LCD screen definitely does not work as well as a regular Apple screen. If it gets at all smudged it stops reacting and doesn't respond to touch when it's flat on a table. But the phone is functional and obviously this was a much less expensive option than replacing the phone or taking it to Apple. Edit: After about two months, the LCD really doesn't work. Going to have to get a new phone. read more

Unfortunately, my laptop was not fixed properly. After their software update, my laptop was still not working properly. I took my Microsoft surface to the Microsoft store and as soon as the technician saw my laptop go on, he asked what did I do to my laptop because it is not using the correct design. I explained to him what happened and he said that someone installed a design that was not meant for my laptop but for another type of system. Microsoft did not charge me for the work they did to install new software upgrade. Now my laptop is working properly. I texted iPhone Repair about the technician's statement to give them a chance to hear them out but I have not heard back. Maybe they are wizards with fixing phones but I did not get back a working laptop after paying $80. Perhaps this is an isolated incident. read more

I was nervous about getting my iphone repaired by anyone other than Apple, but I did not have time or patience to deal w/ Apple. I went into the Arlington Courthouse location, and Ishmael opened the phone right in front of me and did what needed to be done for a reasonable price. The best part was he took the time to put me in my comfort zone and gave me the assurance that he would stand behind the work he did. By the end of the repair, I was confident he was really an expert w/ a lot of experience, as opposed to someone who is learning on the fly. read more

Stay away. Took my iPhone 6 there to have the battery replaced. They stated they ran diagnostics and replaced he battery. The phone still ran slow and battery depleted fast. Took the phone to the Apple clarendon store last night and had the battery replaced again. Runs great and the battery depletes the charge slowly.just like a new phone. read more

Great service for an emergency repair an hour before they closed. It saved us a lot of time and hassel!!

Absolutely amazing service! If it weren't for them I would have had to spend hours filing an insurance claim for my phone. Would 100% recommend! Thank you guys! read more

I dropped & broke the screen on my ipad. My daughter told me about iTouch. I called them & was told I could bring it in to their Alexandria shop (back of Kingstowne) that day & it would be ready within several hours. I got there at my appointment time & the man there was so nice. He explained everything & said he would text me when it was ready. It was ready on time & again, when I returned, the man was very nice. I have had it for 6 weeks & all is perfect. read more

They increased their price from $100 to $160, took 8 days longer than quoted, and my computer used to turn on but now it doesn't. There were other upset customers in the shop when I picked up my computer. Alejandra raised her voice with me. They do not document any of their quotes or conversations with you, not on the initial ticket nor do they leave voice mail. Long Version: I saw good reviews online and dropped my computer off Sun 9/9. I have a 2010 Macbook (still in great condition) that needed the keyboard replaced. I had broken a few cables trying to fix the keyboard myself, and also needed new cables for the motherboard. I was quoted $100 and told the computer would be fixed and ready for pickup in 4 days (Weds 9/13), but to call first. I called before picking up the computer, and was told that they needed more time. It should be ready the next day (Thurs 9/14). On Thurs 9/14 I was told they need more time and would call back when it's ready. I hadn't heard back so I called on Weds 9/20. I was told that the work would take $160. I told them that they were already far over time, and if they could honor the $100 quote, I could leave the computer with them a bit longer. They offered to do it for $150 and said that regardless, the computer would not be ready for another 10 days (the computer had already been with them 10 days at that point). I told them it was a no-go. After a couple hours, they called and said they would do it for $120. I told them I would pick up the computer. I didn't want to do business with a shop like that. They told me that I would have to pay $50 because they had already fixed the cables. I told them that I was paying $100 to have BOTH the cables and keyboard fixed. They told me they could undue the work to the cables, but I would still have to pay $30 for a diagnostic. I told them I wasn't paying anything. When I went in to pick up the computer, I asked for a charger to make sure the computer still turned on. I didn't bring my charger with me, and they said that they did not have a charger for my computer. I didn't understand how a computer repair shop didn't have a charger for my computer. How would they know the computer still turned on? How would they know the keyboard was working once they fixed it? I took home the computer, and it no longer turns on. Think twice before doing business with iTouch. read more

Great services, great price and great job. My phone looks like new. Definitely will come back againg thank you guys, thanks Tania.

My iPhone 6 screen broke. Found the store online...Great, quick, efficient, good quality work! Alejandra was friendly and easy to work with. Phone was fixed in 20 min. Highly recommend...much better than any previous iPhone screen repair. Thanks you! read more

I had a nightmare experience with iTouch repair yesterday. I called with an iPad Air 2 with a broken power button and cracked screen, and was told they could fix it. I immediately took it over there, and they said it would be ready in 2 hours--$40 to fix the power button and $80 for the cracked screen. After 3 hours, I called and they said they were backed up and they would call when it was ready. An hour later, they called and said they couldn't fix the screen because it would need a whole new display, and I said ok, just fix the power button. Another hour later, they called and said it was ready. I arrived 20 minutes later, and they said it would be another 10-15 minutes. Then, they tell me "Bad news"--they can't fix the power button, they'd have to call Apple to order a new one! First, they never should have said they could fix it without even looking at it, then they didn't adhere to the 2 hour timeframe to fix it, then couldn't fix the screen, then couldn't fix the power button! Also, the screen now has a piece of glass chipped out that wasn't missing when I took it in. I hate to write a bad review, but this was a disaster from start to finish. I will never go there again, and can't recommend it to anyone. read more

Fast. Reliable. Experienced. Honest. A company any person with a broken Apple device of any sort should rely upon. They went above and beyond and cost less than literally any competition we called. read more

Great phone repair shop. Had a broken LCD and they were able to fix it same day in about 3 hours! Will definitely come back though I hope I don't break my phone again. read more

Impressed. Work done rapidly and perfectly. I was candidly explained the risk of a battery replacement on this model, but happily the tricky maneuver was successfully done. read more

Excellent experience! I dropped my iphone and cracked the screen guard in multiple places. It was replaced in a matter of minutes while I waited. Reasonable pricing. Great customer service. I highly recommend this place. read more

I was doing my own electronics repair and didn't have the right tri wing screwdriver. I walked over with my broken laptop, asked if they could take a look. They gentleman stopped the repair he was doing, un-stuck the nearly stripped screws for me, and with a smile said no worries! Friendly staff, with what looks like a well equipped lab to do much more serious repairs. Next time I have an issue I'll definitely be back! read more

Are you tired of having your shit fixed by Hispanic teenagers that don't know their head from their ass and couldn't fix a sandwich if you supplied them with the bread and bologna? Lord knows I was. That's why I went to Itouch Repair! It was a much better experience than UbreakIfix, and they literally charged me a third of the price ubreakifix quoted me. read more

waste of time and Money. Try someone else. Very un -professional shop , no one follow up with you, you have to call for status each time. i don't know how they are running their business. I dropped my phone to repair water damage , they charged $30 to just take a look on it , no one call me for 3-4 days , when i called them , i was told ,phone is fixable but i have to $150. 00 , i negotiate the price and approved the the repair, when i called after 4 days , they said they need more time and promised me someone call me with update after few days, again no call ,no message , when i called they asked for another 4-5 days At this point ,i was running out of my patience and i requested ,i would like to talk to owner David, receptionist said owner is coming around 2 pm and will return your call. i waited one day , no one called . I called again and ask for David, again reception took my number and said David will call today, finally i got call from David , he said i have to pay $180 to fix the phone , because it complex. At this point , they had my phone over 20 days , i negotiate and approved the repair again and he promised me that he will give the update after few days. Damn , no call or massage for 5 days. i Called again and got answer , technician is still working on it . i was so pissed and told them close my phone . It took two days for them to close my phone after 5 calls. I was able to picked my broken phone today after almost month of frustration . What a waste of time. read more

Great. I've had them repair three different screens and they did a great job each time. I went to their Merrifield location (in the Unique store). read more

Wouldn't recommend that place to anyone. This place is a fraud and I don't think i will recommend anyone to go there. They charged me $40 for diagnostics when the posted price is $20 and their excuse was that they had to look at the phone twice (even though they had the phone the whole time). And when I confronted them the lady told me that I will have my refund in my card in 2-3 business days and it's been almost 3 weeks now and I still haven't received my refund. I doubt that she even processed it. Luckily, i still have a receipt and I will wait for a week and then will take further steps to report this to someone who can actually deal with them. {it's just not about the money... it is about their bad customer service and rude behavior} read more

I have never felt the need to write a review about any service on yelp. However, after taking my MacBook pro to iTouch Repair I have never felt a stronger feeling about making sure people know how poor the quality of service is at iTouch. I checked my laptop in shortly before thanksgiving to get it repaired. After assuring me they knew what the issue was and telling me they would be able fix the problem they were unable to. I don't blame a repair shop for not being able to fix a laptop, somethings are unfixable, but multiple times while they had my laptop they GUARANTEED it would be fixed, and they even gave me a time to come pick it up. The first time I drove all the way to pickup my laptop, after being told it was done, they told me it wasn't even in the store. After realizing this company will tell you anything to keep your laptop in their custody I finally asked for it back after paying $180 for "fans" and them to reset my hard drive. In the end I wasn't able to get my laptop back until mid January with no progress made fixing it and a nasty stain from a sticker they left on it. IN CONCLUSION, DO NOT GO TO ITOUCH REPAIR IF YOU'RE TRYING TO GET YOUR LAPTOP FIXED! They might be good at fixing phones but they will try and keep your money without fixing anything. read more

Let me tell you how amazing this place made my day! Iphones are expensive, crack screens expensive, your life valuable! They made life so much eaiser as I arrived and walked out with a repaired phone once again. Alanjdra made life easier. God knows I wasn't prepared to pay all that money again for yet the Fith crack screen but at lease I know my mother board and everything else is a ok! I had no speaker phone. I got one now! Thanks guys!! read more