I had to bring my iPhone back 3 times to deal with water damage, as the initial repairs failed to do the job. In fact, after the 2nd time, the phone just went black within hours of leaving the shop. They said they will look a 3rd time but that they weren't responsible and wouldn't try again because once they try to fix water damage a whole host of other problems can pop up. And they did. And that 90 day warranty they offer means nothing. While I was getting the phone fixed, I had them replace the battery and fix the problem I have where no one can understand me on the phone. The battery was replaced. The latter problem wasn't fixed, though they told me they found the source of the problem ( a short circuit) and that they repaired it. They replaced the cracked screen on another phone, and did a good and quick job with that. Total cost: $331. read more

I dropped my phone so the screen cracked and also software was damaged and I had no hope that my phone would be fixed but itouch fixed my phone in couple hours. I give them a perfect review because they are very friendly and very intelligent. I recommend this place to everyone. read more

Amazing service, super friendly and great work. Highly recommend!! They were able to fix the problem and spoke to me in easy to understand terms. Thank you!!! read more

I hesitated to get my cracked screen repaired through a 3rd party repair shop but this shop came highly recommended and I can see why. I was in and out in less than an hour for less than $200. I don't recommend cracking your screen but I definitely recommend this place read more

The Arlington shop is only a five minute walk from Courthouse Metro or half a block from the 38B bus stop on Wilson at Barton. I walked in at 11:15 without an appointment to have them replace the cracked screen on my iPad mini2. They didn't have the replacement screen in stock but expected delivery that afternoon and would text me when it was ready to pickup. I got the text at 7:15 and picked it up (they are open until 8:00.). It was a pleasant experience and I wouldn't hesitate to recommend them. I had lived for months with the cracked screen thinking it would be an expensive repair. It turned out to be a reasonable price. read more

Unreliable and unprofessional. I had a 10:15am appointment on 9 Jun to replace the battery in my Samsung Note9, the appointment was made 5-days in advance, because they had to order the battery and other things on my calendar. I arrived at the store at 10am on 9 Jun, no one was there so I call the iTouch number to talk to Nicholas who made a phone call as said someone should be their in 10min. After 15min a young lady showed up and I discussed my requirements, only to find out the technician is not there and she made a call and mentioned the technician would be there in 10min. After waiting until 1045, no technician and 90 minutes waste of my time I can't get back. read more

DO NOT GO HERE. THEY WILL BREAK YOUR PHONE. THEY WILL BREAK IT AND EXPECT YOU TO PAY. TDLR; I went here to get my screen replaced and now my phone's home button is broken. They expected me to pay for their mistake. This place is a literal hell-hole. I had the most insane experience at this shop. An experience so bad it is still affecting me a week later. Why? Because the technicians of this shop BROKE MY PHONE. I entered with a shattered screen. They said it would be an hour to repair the phone. An hour later I come in but my home button wasn't working when I received the phone. I asked if they could fix this. They said they could and to wait 10min. So I did. WELL that 10min turned into 1 HOUR.... When they finally came back with my phone they said they couldn't fix the home button because it got damaged during the screen repair.... They said that they could replace the home button BUT they could not fix the fingerprint, "but I can keep your original home button and tinker with it for a few days to see if it will work." I asked for the home button to be replaced so I can at least use my phone. The technician said 15min and it would be fixed. WELL 45min later my phone has a white home button and no fingerprint function. I immediately said I was not going to pay for this. The job to fix my home screen resulted in a larger problem. (You wouldn't pay a mechanic for an oil change if they broke your A/C in the process.) They pushed back and kept saying that the phone's screen was fixed and therefore I have to pay full price. I asked for a manager. They said, "Yeah, well... our manager doesn't really come in, he doesn't have a set schedule." Eventually I got someone on the line. Before I was given an opportunity to speak, the cashier talked to the manager about the issue in Spanish. WELL, I know how to speak spanish and the cashier was trying to say that I was only upset because they gave me a white button instead of a black button..... Not correct. Well I told the manager that what she had been told was not entirely accurate and then told my side of the story. The manager could only offer me a $40 discount making the total $50. Again, I was not willing to pay for a broken device, but alas I caved and said that was fine. The manager then spoke to the technician who said they could FULLY FIX my phone in 3 hours for the $50. Well guess what? 3 hours later, my phone wasn't fixed AND the technician WASN'T EVEN THERE. HE WENT HOME FOR THE DAY!!!! THE SHOP HADN'T EVEN CLOSED YET! I was told to come back the next day after I get a call that they received the part they needed to fix my phone. Well after a week I've heard NOTHING from them. And if you have gotten to this part and thought maybe this is a one-off scenario, you thought wrong. While waiting for my phone someone walked into the shop saying this exact thing, "Hey I brought my phone in here last week to fix my battery and now the screen won't work." iTouch of Arlington DO NOT have reliable workers. They will break your phone because they are clearly inexperienced. And when facing an issue with a customer they will lie through their teeth to save their own butts. This is quite literally the worst establishment I have ever been to. I now have a semi-functional phone that will spaz out if I press down on the screen too hard. I've never had an experience like this and I will never have it again as I will NEVER STEP FOOT IN THIS SHOP AGAIN IN MY LIFE. 0 stars if I could. read more

ITouch Repair has replaced the screen on my Samsung phone twice now. They're fast, efficient, and courteous.

Well, I waited for a long time for a solution from the "qualified technicians", but now I decided to expose my situation on social networks in search of an answer and I would like the owner of the company to know about my case. In June of this year, I was at the Arlington store with my Samsung S10 in which I had a problem and needed to change the front and back screen.  While the job was going to be done, the technician left me a provisional phone since I couldn't be without a phone.  Unfortunately, I was unfortunate enough to drop the interim phone and when I returned the following week to retrieve my phone, I paid $ 290 to repair the phone they loaned me. When I picked up my phone, I realized it was out of signal and returned to the store.  The technicians said that the problem was with my operator (T-Mobile) and recommended me to go there to solve it.  I went and there, it was confirmed that there was no problem with my line. Upon returning to the store, the technician told me to leave the phone with them for analysis and that's what I did.  When I returned the following week, the technicians insisted that the problem was with T-Mobile and that I owed them (of course I did, because my phone was financed) and they said this was the cause of my problem  , as the phone would work if you put another company's chip. Believing in them, I went to T-mobile, paid in cash all the debt on my phone and requested the unlock.  They did it at the same time.  I returned to the store and asked them to put the phone to work again since the phone was now unlocked.  They tried and saw that the phone did not work again.  I was asked for another week.  The following week, I returned to the store and was told that they were unable to identify the problem and that they would send the phone to Samsung to see what was going on. I had to buy a new device since mine no longer worked and It's been 5 months since then and whenever I call the store, they tell me that the phone is still under review (which I honestly don't believe). I have friends who have already sent their phones for analysis to Samsung and they never took all this time.  I sincerely hope for a final positioning of this company, because otherwise, I will go to a lawyer to help me solve this problem. Sorry for the typos, but I am learning English and I believe this is being a barrier for me to solve my problem more quickly.  I am waiting for some answer! Thank you! read more

Andrew had me in an out within an hour. He fixed my iPhoneX screen for half the price of the apple store and I bought an aftermarket warranty that protects my phone forever! Great service, highly recommend. read more

Quick 25-minute service to replace my cracked iPhone 6 screen. It was nice to toodle around Clarendon and grab some ice cream during the repair. I don't need an ultra-wide angle Face ID dongled gizmo anytime soon so I also invested in a $45 battery replacement for good measure. One star off because I had to return the next day to replace the new screen replacement due to a wierd bright patch that wouldn't go away. Spending $125 here to keep the good 'ole 6 going frees up $800-1k from the Apple gods towards another share of Tesla. read more

I don't know exactly how to review this establishment. I don't speak fluent Spanish but as I was waiting I heard the word "maricon" repeatedly. I know enough to know that it is a gay slur. I am a gay male and I will never return to this business. read more

Another broken phone and another fast and efficient trip to iTouch repair. One thing that I did t know until I spoke with a friend whose iPhone also cracked is that many other phone repair services do not maintain the integrity of Face ID. I know that iTouch has always gotten that to work for me with various phones, and while part of it is how the phone breaks, to my mind it's more a case of care when performing the repair and the expertise needed to not affect the Face ID lens on the iPhone. That's the level of service that I have enjoyed from this firm, one which is needed for anyone who has a smartphone, or multiple family smartphones because accidents happen, usually when outside AppleCare duration, and with a phone that's not yet completely obsolete. I may be a rarity but when I am paying $1200-$1400 for a phone, I do like to get more than one life cycle of use out of it; thankfully, iTouch has reasonably priced services to promote less e-waste and keep phones in use. read more

Hi Camila, as I previously stated in my email, I appreciate you reaching out.  The phone is working but after the Rigamarole I had to go through with your company and horrible service I cannot give five stars. Apparently there are many companies in this area that can fix phones however like any business it all boils down to costumer service.  Obviously I did not receive that.  Like I told your repair man (and I spoke to him in Spanish) time is money and they did not respect my time.  The $20 cash I received from the register was basically a smack in the face. A repair that was supposed to take an 2 hours out of my time cost me a whole day. You can't right that.... Hopefully my feedback will help you with your customer service. I'm sure that lease in Arlington isn't cheap.....  Good luck. Dan read more

This place is a scam I went in to charge a battery/phone screen on my iPhone. I was quoted 2 different prices at 2 different times. Second time around I really needed my battery to be changed. I don't see a lot of different form before, therefore I don't recommend this place they are scammers ! read more

terrible service, paid 200 to get my phone screen replaced a month ago. about a few days ago the bezel at the bottom began to raise. They said there is a 3 month warranty so if anything goes wrong to bring it back for a free replacement. Went back and the lady was behind the counter sending pics of my phone to who I am assuming is the owner. They were speaking a different language in front of me probably trying to figure out a way to not service my free repair via there own warranty. Come to find out they accused me of dropping the phone or saying that something dropped on the phone. Phone has no scratches/cracks/dents whatsoever. The touch screen still works fine. Mind you when I got the screen replaced in the first place nothing was even mentioned about the warranty being voided if the phone was dropped, etc. I would HIGLY NOT recommend this place, terrible customer service and they will not honor any warranty moving forward. Save your money and go else where. read more

The Falls Church location got my wife in the door with a groupon- but then tried to overcharge her with a "Diagnosis charge" that was only applicable when using a groupon, making it more expensive than doing the work without a groupon! Make sure you get any agreement in writing before they do any work, as they may try to overcharge! read more

First of all, the screen on my iPhone 6 was completely shattered but I kept on using it because the functionality of the phone was still in tact. However, one day the whole LCD just gave out and I freaked. I thought I was going to have to get a new phone entirely, so I decided to check these guys out and see what they could do. I received prompt service as soon as I walked in the door. They ran a quick diagnostic and told me they could fix it at a very competitive price. Even better, they said they could fix it in about 25 minutes. Sure enough, I came back in that time period and the phone was up and running like new again. I was so pleased. I also added an Otter Box case and tempered glass shield. All together it came out to a fraction of the price it would have cost me to get a new phone. I was so pleased I took my MacBook Pro (which crashed on me months ago) in for repairs a couple days later. Again, ran a diagnostic and had the problem fixed within a two business days. I would highly recommend these guys. I've already referred a couple of coworkers and friends here I hear nothing but positive reviews back. These guys are here to stay. read more

They provided quick and affordable iPad screen repair - 40% less than what I was quoted at another place ($120 v. $200). My only complaint is they didn't text me when ready, but I followed up and it was completed as promised. They also offered to help me find a new cover and offered to send it to a location that was more accessible to my house (closer, more parking, etc.). read more

Fantastc job! Replaced a surface 4 badly broken screen.

I had my screen and home button fixed on my ippad. Just a little over 3 months and the home button broke. Since their warranty was only 3 months they woould not give me even a dollar off service. Their repairs do not last. AVOID this place. read more

Very nice people, but I had my iPad screen replaced, and ever since, it keeps shutting down on me. I took it back and they said they didn't find anything wrong with it. read more

i have been bringing my iPhones there for years . (that says a lot for a place that's just theee blocks from the apple store ) this most recent visit , i had the task of fixing my girl fiends phone ‍ it needed a new camera , new battery , new display , and they added a super hard glass cover to it (it was the 3rd time she broke it ). Fernando had the task of fixing it , and it's as good as the day she bought it . very fast very good attention to detail . thanks fernando ! read more

HOW IS THIS PLACE GETTING 4+ stars!!!!!! They don't communicate well at all. 2 hours turned into 7 hours of waiting. Phone was "fixed" and now the screen isn't working at all. No response to touch screen. This is ridiculous. Go to the Apple store. Don't try and save money here. read more

I left my iphone X , for repair for over 2 months, the screen went blank, after several phone calls and promises of call backs , which they never did, I went to the shop and given the run around about circuits , etc , the truth is they never did a thing and I was out of $45 dollars, never again , lousy customer service, phone was returned to me untouched read more

Dropped off a laptop for water damage cleaning. A bit expensive. Waited for 2 weeks before I was able to pick it up. I had to call myself to ask for updates - and often when I called, the person on the line didn't seem to know what was going on. My question about good replacement models was also dismissed. read more

Not at all pleased with service. A 2-hour service etimate turned into over 4 hours. If you value your time as money - consider an alternative. read more

These guys are so great! They are helping me in my quest to hang on to my 2015 iPhone 6 as long as humanly possible. They replaced my screen earlier in the month, but it suddenly and inexplicably popped off the phone. They fixed it without a problem under the warranty, and also gave me a discount on a new screen protector since they could not remove it from the original screen. They also explained that I needed a new battery which was the cause of my screen popping off, and replaced the battery for a very reasonable fee. I appreciated them pointing out the cause of the problem instead of just fixing the screen. I hope I don't have any more problems with this phone, but if I do, I'll head back here. read more

Unlike other service centers these guys do soldering, so they can replace charging port without replacing the whole circuit board!

My laptop is seven years old and had become so slow that it was essentially unusable. I searched the internet trying to find a solution and even bought some software that promised to fix the slowness. None of the promised solutions did a thing. This went on for months and then I happened to see a mention of someone having their computer overhauled. I was lucky to chance upon iTouch, who for a very reasonable price completely overhauled the laptop and made it work like new. I highly recommend this company. read more

worst place to repair.The man holds my laptop for three month.They did not repair it now either.the screen is cracked after they put fake glue ,the camera and speaker is not working.Very bad business. I am still didn't get refunded. .i had a very bad experience.so frustrated Waste of time and money.. i encourage people to do not fix your laptop here. read more

I put my phone for speaker repair.After I got it out the phone is dead after 2 days.the glue they use is bad the phone is falling apart and they said they can't do any thing to fix it. worst business to repair phone. read more

A hidden gem. I took my iPhone 6s here to replace a broken screen. I made an appt on line and got $10 off. My grand total was $70 with a 90 Day guarantee. I will tell all of my friends. Professional and quick. Perfect. read more

Took less than a half-hour to swap out my iPhone 7+ for a very reason price. Thanks.

My father dropped his phone in some water for a couple seconds and after trying the rice bag trick and everything else unsuccessfully we ended up taking it to this store via a recommendation from T-mobile. We had no backups to any of the data, contacts...etc so this was a truly dire situation. They charged me $30 to do a water damage treatment and called me the next day with the great news that the phone was back on and working! I'm unbelievably grateful to this place and highly recommend, they do a wonderful job and are very straight forward with pricing. read more

iTouch Repair quickly fixed my Samsung in less than a day, and expedited shipment of the parts needed to make the repair. I highly recommend th ho fix your screen in a short timeframe. read more

iPhone making highly irritating squaking sound when touch home button. Unable to find a fix on line. iTouch Repair fixed very quickly and for a reasonable price. Very happy. I recommend highly. read more

Yanileth did a great job replacing my iPhone 8+ screen in 30 minutes! My phone looks new!

Had a Galaxy S7 with a cracked screen. Shopped around a lot. Called up over 10 places with decent reviews on Yelp. These guys had the best price to replace the cracked screen. They're also open late until 9pm, so I could come in later to pick it up. Around 5 minute walk from Courthouse metro. When I got the repaired phone, the tap and hold action wasn't working quite right on the screen. Called them up. They said to come on in, it's under the 90 day warranty, so they'll go ahead and fix it. They fixed it within a day, and showed me a diagnostic program on the phone that demonstrated that the touch screen was working properly. Great service all around. read more

Good cell phone repair shop. They seem honest and get the job done pretty quick. Professional reasonable and cheap can't ask for much more.