My husband and I come here sometimes to just get away. Love the restaurant, roof top bar, the bathtub. The place is.... sexy. Giant soaker tub. We love it. Cant get enough of it. Installing one in our house. Why its not getting my last star? Parking. So is Chicago... read more

The Ivy aspires to be a small luxury hotel. It is like a shiny present that you open and find a pair of socks. They haven't quite gotten the idea that true luxury is in the small details and impeccable customer service. Pros: large rooms, location, funky decor Cons: inconsistent amenities and service (turndown and treat first night and ignored second), horrible breakfast (runny scrambled eggs and burned sausage), thin, tiny, scratchy towels, leaky shower head, noisy (thin walls), added fees / room rate at checkout. Staff are available sporadically. We go to Chicago for the weekend several times a year and unless there are done real changes will NOT be returning to the Ivy. Disappointing. read more

The IVY is a beautiful little boutique hotel right in the heart of Chicago. The rooms are spacious, clean, and modern looking. I've stayed here a handful of times and the service has always been great and it's quite affordable for the size of the rooms. They have a really cool rooftop bar (that I believe is open to the public) that's a great spot to take out-of-towners. read more

Large Suite that is set up extremely nice, but as of now, that is all they have going for them. Let's start with the constant weed smell that seeped out of the room next to mine. We let front desk know and never heard or saw any follow up. Then how about the fact they talk about no loud noises yet allow people to blast their music at 4:30 AM. Called the front desk again, not a thing changed. I could go on about lack of amenities like vending machines, the fact they don't have their own parking and required us to use a different hotel that is currently closed garage. This required a 10 minute walk in freezing temperature and I specifically asked if there were any open lots in the area and was told not a single one ( I should have searched online, that's on me) yet there is one visible from my room, not more then 3 minutes from the hotel. I enjoyed the room but the tremendously underwhelming and non helpful staff really ruins this spot. Either management doesn't hold their staff accountable or the people they hired have no respect for their customers and being a hospitality manager myself, this falls directly on the management teams lack of leadership. Edit: I forgot to mention the 30 minutes it took to get any warmer then lukewarm and when it finally heated up a bit the water pressure dropped immensely. read more

Really cool little hotel. Small (only a few rooms per floor) but the rooms were nice and modern, with comfortable beds. Every night you get a little dessert as part of the turn down service (it changes every night too!). Free Keurig in the room, and the most awesome showers I've ever experienced. Will definitely stay here again the next time I'm in Chicago. read more

We held a surprise bday party for a dear friend on the roof top and we were really blown away by the service from Omar and the whole team there. They made it easy, safe, fun and very accommodating. With great views and awesome food it was the deal of the year for us. read more

Do not stay here, the general manager Mauricio is a snake and con-artist. Booked a room for NYE with a confirmation through hotels.com. Mauricio calls to inform me that the price i booked the room at was a low rate and that i need to pay an additional $100, since it was listed by mistake at this price point. OK.. not my problem, i already have the confirmation and payment for the room. i tell him that i will not be paying any extra as this is their mistake and to take it up with Hotels.com. He seems flustered and hangs up the phone. i have a sneaking feeling that they are going to cancel my booking without my knowledge leaving me SOL for the night so i contact Hotels.com to sort the issue out. long story short that i am now NOT staying here as my feeling was confirmed and hotel is not honoring my CONFIRMED AND PAID FOR BOOKING. Take your money else where as you may too end up without a room. Good thing i sorted it out prior to my arrival NYE night. read more

I went there for a vacation not a nightmare. It wasn't clean and they charged me for the mini bar... first of all I didn't even have a mini bar in my room. read more

I stated for a period of 3 days, no room service ever offered.on the last night of my stay, our neighbors had more than max people allowed in their room, more than 8. They were loud until 5 am. I tried to call the front desk many times and there was never an answer. The party next door was getting very out of control and I felt unsafe.. Even though it was very clear it was a non smoking facility, the hallways reeked of smoke every time I left my room. For a 4 star hotel, seemed more like a motel 6. read more

We arrived on a Sunday and were greeted warmly. Our room would not be ready for another few hours, but they stowed our luggage for us so we could take in some of Chicago. When we came back we were thrilled with the room. It was large and beautiful and very comfortable. The shower and bathtub were both sparkling clean and very inviting after being out in the cold! The location of this hotel was excellent as it was within walking distance to so many of the city's highlights. We only had one snag in the trip when the valet couldn't find our keys. It was inconvenient, but they eventually found them and we were on our way. (Incidentally, valet parking is $52 per night!). I would recommend this hotel to travelers wanting a lovely hotel in the Navy Pier area of Chicago. read more

Found this on hotels tonight app. Wow! Did we luck out!! 5 rooms on each floor. Quiet. Bathroom was really delux. I could live here-lol. Can't wait to return when the rooftop bar is open(seasonal). Make sure you have dinner at Tre Soldi on Ohio directly b/h The Ivy. read more

Wow! An absolutely terrible experience! The staff was rude. I waited hours for the valet to get my car and when I informed management, all I received was a shrug. The room was similar to "fleabag-motel" (e.g., things crawled) and when I informed staff/management nothing was done. I checked out a day early given the room's condition. There are plenty of hotels downtown and I would urge anyone considering Ivy, to reconsider. read more

I've stayed here many times, but this last time was definitely my last time! A guy working front desk named Shaun or Shawn took about 15 minutes to come to the front desk to check us in, not sure was he was doing but then once he started checking us in he was rude about the way he wanted the papers filled out and seemed like he was in a bad mood. I'm all about customer service and he didn't belong working there that's all. read more

My daughter booked an executive suite for two nights to celebrate my Mother's Day. There were four of us: me, my husband, daughter and her friend. We checked in on Sunday, May 13 and checked out on Tuesday, May 15 . The reason for the two nights was because I was scheduled for surgery on Monday at Northwestern Hospital two blocks away and she wanted to make sure we would make it on time for my outpatient 7:00 a.m surgical appointment. Everything went fine until it started to rain on Monday. By Monday night during one of the NBA playoff games, we lost complete power to all three televisions. However, cable service started going out Sunday night before the rain. The Cable system was through Direct TV. After calling the hotel desk, speaking to the attendant AND her manager, we were given no consideration. I asked if my daughter could be given some concessions on her bill. We were told no discounts are allowed. I also asked if there was another room we could stay in because everyone was really eager to see the Warriors/Rockets game. We were told cable service was disrupted throughout the hotel. We even asked if there was another hotel we could stay at (there are plenty in this area), whose cable service was not disrupted and was told we would have to do the calling (each hotel) ourselves. The bottom line is nothing was offered for our inconvenience, no discount coupon to apply to our next visit (if we choose to return, which we won't), nor was there a cocktail offered or complimentary meal offered to make up for the loss of cable service leading to no television for the rest of Monday night and part of Tuesday. The message we received from this experience was that customer satisfaction (when problems occur) is not important and that we did not matter. With so many hotels in this Streeterville area, and with Ivy Boutique Hotel competing with a host of others, especially the chains (Embassy Suite, Hyatt, etc) this is a very negative approach to customer satisfaction and can seriously impact their business. The manager obviously did not care about us and failed to realize that hotel guests are the reason for the business. We will never return to the Ivy Boutique Hotel. read more

My partner and I booked this hotel through our southwest app, (Which we got a really great deal on by the way) When we arrived, I was surprised at how beautiful the hotel was for how much we had actually paid. Our room was gorgeous and huge! I loved the modern decor and the bathroom......oh my gosh the bathroom. It was absolutely gorgeous. Adorned with marble floors and countertops this bathroom is every girly girl's dream. The mirror was very large and attached to the wall was an adjustable lighted vanity mirror. It also had a beautiful stone shower and a large soaking tub.. The bed had a fluffy down comforter and down pillows as well. Upon settling into our room, we were greeted with welcome brownies, which were also wonderful. So far the Ivy has been one of my favorite hotels that I've stayed at in Chicago. It was beautiful,unique,and relaxing. We will definitely be back! read more

This hotel exceeded my expectations! I stayed here in May 2013! Everything about the suite was very modern! The curtains opened by the click if a button ! The bathroom had a tv installed in the mirror and both a spacious bath tub and a separate rain shower! It had 2 additional TVs one in the bedroom and the other on the living area! It had a keurig coffee maker which was a nice touch ! read more

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Gorgeous. Up to date. Great location. Friendly staff. Definitely returning to this hotel my next trip to Chicago. Only complaint....their roof top Sky Lounge was closed the one day we were visiting. Would've been awesome to see the city at night. read more

We stayed here for a long weekend to celebrate our anniversary. Beautiful, spacious room with lots of amenities like rainfall shower, soaking tub, TVs in each room and more! Room was quiet and dark with blinds and curtains closed - great for sleeping! Hotel is convenient to the Magnificent Mile, Navy Pier and lots of good restaurants. Would definitely stay here again!! read more

This was a surprise and delight. Location can't be beat. Beautiful, spacious and very stylish rooms. Got a great rate and quick, efficient service. Bathrooms are amazing! read more

Wonderful hotel. We had an amazing stay here. Our king size bed was very comfortable. The shower and soaker tub were both luxurious. The Reception staff were friendly and helpful. We even enjoyed hanging out at the lobby bar. The Ivy Hotel was perfect. We had never stayed in a small hotel. Loved it. We will definitely come back. read more

Full disclosure... I'm a raging hotel snob, so 5 stars doesn't come easy with me. I'm surprised by the comments about rude staff... I encountered many employees on my 1-night visit and was greeted warmly by all and received exemplary service at every interaction. The hotel is very sleek and sexy while remaining comfortable. The bed and pillows were amazing - I typically do not sleep as well in a hotel as I did at the Ivy. Give yourself an extra 15 minutes for your shower because you will not want to get out! Excellent water pressure with an incredible rainfall shower head. The rooms contain many small, but appreciated amenities. It seems that they have thought of everything needed for a comfortable stay. I had a nosh and some wine at their beautiful rooftop bar, and room service breakfast. The food on the roof was delicious and beautifully presented. The breakfast, while just your typical hotel room service food, was delivered exactly on time by a smiling, friendly member of the Ivy team. It was my first time at this hotel, but definitely won't be my last. read more

My husband and I booked a room here for two nights as part of a "staycation" following our wedding weekend. We booked through Chase points and had a terrible time checking in. While we now know that we should confirm with Chase which third party booking agency (ie, Expedia) was used, the staff at the desk was supremely unhelpful when our reservation could not be located in the hotel system. The staff continued to turn us away and tell us to call Chase instead of offering to help. This resulted in a check in process that lasted two hours, which also meant we had to move our dinner reservations. We asked to speak to a manager, since we understood that the front desk staff needed to check in other guests, but we were told no one else was on site. This was at 5 pm during peak check-in hours, when there should really be adequate staff to handle issues and check in guests. Aside from this our stay was mediocre. The rooms have clearly not been updated lately as much of the furniture has wear. Our bathroom floor was quite dirty, housekeeping did their best under the circumstances when we requested cleaning. We will not return to the Ivy however, as there are plenty of other hotels in the area that we would hope provide better service. read more

Staying in this "hotel" feels like staying in a low-cost apartment without policies. We stayed here for 3 nights in their King Suite. First night at 1-3AM, people were so loud. Drunk people yelling, cheering, banging the door. We woke up a couple of times. We wanted to complain but we thought it could be just for tonight. Following night, same thing happened. This time, a lady yelling at her crying toddler at 8PM. Doors banging at night ~2AM. On the following day, we decided to inform the old lady in the reception area. She is not nice at all. She told us, "You could have complained during the first night. Our manager was here earlier. You could have complained earlier." How would we know that your manager was there? We complained at 8:30PM. And of course, last night in this "apartment" was still horrible. You cannot complain in this hotel because Manager is never present, and other staff cannot take care of your complain anyway. We called the hotel and told them what happened. Manager offered a refund. After 2 months, still nothing. Manager is never present. Will never go back. read more

What a let down to the start of our long await trip to Chicago for 5 nights. Arrived today to be told that our room that we book in April, is a accessible room. Even though I told the front 3 times that wasn't what I booked. The staff member told us ridiculous things like, the tub is deeper, the room I booked is on the lower floors, and looked out at the back, it's the same room but with grip bars. Well it's not the same and we were looking forward to two sinks. I'm so disappointed that I can't sleep. Just don't be fooled by the smoked mirrors. I stay in a lot of boutique hotels and was never told to come down to the desk for ice. And when you walk in at night the desk person doesn't even look up at you and say good evening. On top of trying to take turns at the sink, there are no good lights to put on makeup. I just wi#h i didn't feel let downed each time I walk into the front door. FYI: complementary cocktail is a glass of wine. read more

I rented the king suite, which was from Saturday May 23rd -Monday May 25th. I rented the room for my anniversary and to have a nice getaway with my wife. When we checked in the front desk they made us sign this paper about all the things that were unavailable and at no time told us we could opt out. After he took my card and charged the deposit of $200 and gave us the key card. He then told us the TV was also out in the building. So basically we had no TV to watch and relax. Not to mention the floor we were at had multiple parties in the room with the music extremely loud. I called for and extra blanket and they said they didn't have any. I wasn't able to get ice. We left at 5am on Monday because my wife was unhappy and miserable due to the experience. I thought this was an upscale Hotel. I have never been to a hotel with such service and also parties going on all night with such load music which echoed into our room and even the hall way when you opened the door. All the commotion on the floor was very disturbing. If the front desk would of told us before we signed and gave the deposit that the cable not working I would of asked for a refund and would of not stayed. I was very disappointed with the hotel and the service. This was supposed to be a romantic getaway and it definitely was not! The price was good but it wasn't worth it. read more

The hotel advertised Valet Parking. Arrive from out of town for a one night stay at the IVY in DOWNTOWN Chicago and was told very curtly by front desk that we were responsible to figure out our own parking location. Rooms are spacious but zero view due to the building being between two larger buildings. read more

Loved this hotel!! My fiancé and I visited for a few days from Texas. We were in a "king suite"...beautiful room! We loved the way it was decorated. The door man Eddie was very helpful and friendly. He gave us info on where to eat and answered any other questions we had. Only complaint is we had a $50 food and beverage credit that no one mentioned to us until we were checking out to head to the airport! All in all, definitely a great spot and you can't beat the price! read more

Great place to get away! I loved the bath tub that's was my favorite place to be. The cleanliness was at a all time high! Made you feel at home! Plenty of space for it to be a hotel room. Roof top was great and great service. I literally felt on top of the world. I will recommend everyone to come an enjoy this beautiful hotel! read more

I recently stayed at the Ivy hotel this last weekend. I am in Chicago at least 6 times a year so I have tried a lot of the competition. I liked the room for the most part. The bed was comfortable and I liked the down pillows, but the comforter was definitely something synthetic and not down like advertised. I liked the big TV and automatic blinds and the oversized bathrooms and slippers. I also thought having an umbrella for use in the room was a great touch. My favorite part was the turn down service with cookies or cake pops, pulled back linens and soft classical music playing when you come back to the room after an evening out. I don't even have a sweet tooth, but it made you feel taken care of. I also appreciated the note with the following days forecast and the name of your housekeeper. The front desk seemed really cold. There were always a few people up front, but they NEVER greeted me or wished me a good day or even smiled as you walk past.They often acted like I was interrupting their conversations when I approached the desk to ask directions. Just very odd for the front desk of a hotel. I never heard the word "welcome" or "have you stayed with us before?", "how was your trip in?" or any of the normal courtesies. (Upon checkout, I am guessing the manager was at the desk, because he was the only one who genuinely seemed interested in how my stay was and getting me a taxi.) The shower was ridiculous in my room. It was really modern looking and somewhat confusing how adjustable it was. The previous guest had adjusted it so that the shower head was really low and pointing at the door so when I turned the shower on, it came shooting out full throttle onto me, my clothes and the bathroom floor... not that the mess mattered, because it just leaked all over the floor anyway every time I took a shower. I thought I had finally figured it out the last day, but upon leaving the shower, I still saw a giant puddle extending the length of the large bathroom. I had to use all of the towels daily to soak up the mess. My room did not have a tub, so it would have been thoughtful for the front desk to explain that the shower can be a little tricky. I love that part of downtown. The room was comfortable, clean and quiet but between the doormen, bartenders and front desk, you'd of thought that someone might greet you with a smile, but nope. I would never want someone to stay away from this hotel based on this review, and you absolutely shouldn't, but I hope the staff sees this and realizes how important it is to be welcoming in the hotel industry. With the hotel being that clean, comfortable and modern, I should have left a huge fan instead of feeling so lukewarm. read more

Stayed here July 14-15, 2012. Website looks great, and the rooms are nice, but the systems in the hotel are terrible. Both TV's in our room (and all in hotel, from what I gathered from other guests and management) have major issues with cutting out every 15-20 minutes, leaving a blank or pixilated screen for 2-4 minutes at a time. Shower actually just stopped putting out water at more than say 5% of normal power (just a trickle) about every minute on some sort of weird cycle. It was like they were turning the water off for a half minute at a time, every minute or so. Also, the water was never really hot, just luke warm. Climate control locked at a max cool of 67F and it wouldn't keep the room comfortable in the summer Worst, the management/manager was totally unhelpful. Called about fixing the issues only after we checked out! Great, how does that help? Then he wouldn't even discount the rate a penny, telling us he'd take $59 off the publicized rate of $259 for a king suite (what we have). Great offer, not! We would have to go back to this hotel just to get anything from this hotel, something we were not willing to do. Avoid! There are far better choices in Chicago with TV's, showers and climate controls that work. Oh, and I forgot to mention that the hotel didn't have our room ready when we checked in after their check in time. Nice, eh? Mike read more

Booked this hotel for our anniversary, it was more than we expected. Everyone was so pleasant and friendly. The rooms were impeccable. I loved the king suite, it was spacious and very comfortable. The staff was very accommodating. We wanted to eat at a restaurant that was upscale but diverse and Dana at the front desk compiled a list and then reserved us a table! She went above and beyond to make sure we were happy. I loved the soak tub and I was able to get some much needed sleep in the spacious bed. I thoroughly enjoyed my stay and we will definitely return again. I highly recommend this hotel for simply having great customer service and a great choice of options for rooms. Also the security made me feel very safe knowing a key had to be used to get on each floor. I appreciate that feature. Once again, highly recommended! read more

I stayed at The Ivy on 7/25/15. Myself, along with two friends, stayed in room 201. When we entered our room, we were hit with a very strong sewer smell. It was VERY strong. The gentleman assisting us with our bags even commented on it. I called down to the front desk to find out what could be done. They were not interested in checking out the smell or looking into it. I went down to discuss with the front desk and was told that it 1.) Was not a problem for the individuals who stayed in the room before us 2.) The hotel was booked up and the only other option was to find a new hotel I went upstairs to discuss with my friends and we decided that we would take the "other hotel" option. The gal called up to the room and stated "She already looked and nothing was available, unless we wanted to stay near O'hare" (Of course not, that is not what we came for, also, we live in the suburbs and were here so that we didn't have to drive home after attending a festival). She also stated that the best they could do was give us free breakfast. My reply was "No Thanks" (not eating with that smell). Later in the night, we realized that our TV did not work. A gentleman came up to help and IMMEDIATELY commented "hats off to you for being able to deal with this smell". Very upsetting. TV was fixed and we were left to enjoy the smell of backed up sewage. We just had so many issues. I was told when I checked in that they would put an additional $250 hold on my American Express (additional to the room charge of $360 for the night). They ended up putting two holds - one for $598.04 and one for $609.68. They held over $1200 on my AMEX. When I checked out I tried to get the name of the Manager who was on duty the previous night. I was promptly told that there was no Manager. I will not stay or recommend this hotel to anyone. I live in a suburb of Chicago, work at a pharmacy near the city, my husband works for a law firm in the city and we will steer people away from this hotel. Terrible, terrible service. read more

This hotel is in my opinion not a REAL 4.5 star which is what the hotwire rating is. For those that are accustomed to luxury hotel etiquette this hotel falls way short. Scuffs all over furniture, dirty carpet and bathroom floors, subpar food, shortage of staff and most of all building maintenance. Shower didn't work and they wanted me to shower in a different room going back and forth with no compensation for my inconvenience.....just a sorry. In all fairness they upgraded me to a suite after my 1st room was dirty but then more issues in the 2nd room the shower was broken, instead of sending up maintenance they sent a woman who stood in the shower with her outside shoes which was disgusting and disrespectful. They didn't have any building maintenance to fix it so they wanted me to shower in another room without offering any compensation for my inconvenience. Seems like this is a classless organization. I would never stay here again not even for free! read more

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This review if for a King Suite. This is a nice boutique hotel, freshly decorated with a very modern, slick decor. Lots of granite everywhere, "cool" modern furnishings in the room, very nicely appointed, hip hotel. Can't argue its "hipness." The bathroom is particularly beautiful with two sinks, granite counter tops and floors and tile walls, and a rainfall shower head. Really very very nice. Here's the thing: there is nothing warm about the entire room, or hotel for that matter. The bed is almost on the ground and does not have a frame, there are no carpets anywhere, the couch was very low-slung to the ground and was leather (cold), and the only chair that was a normal height or even comfortable for a normal-sized person was a triangular-shaped bright purple velour thing that wasn't comfortable to sit in. There was nothing mentally or physically warm or comfortable about the entire room. Even getting up from the bed was like getting up from a wrestling mat it was so low to the ground, and if you left the TV angled out so that you could watch it from the bed on the floor, remember that you did that or you will bang your head into it unexpectedly in the dark while traveling to the bathroom thereby waking up anyone else who might be in the bed while also leaving a nice mark on your face. Not a pleasant experience. Whoever designed this place should have thought about this stuff. There are lots of other cool, hip, fresh, modern hotels in Chicago that are also comfortable. Unfortunately, this is not one of them. Was it nicely decorated? Yes. Was it completely uncomfortable? Yes. We won't be back. read more

Very nice little hotel. Great location right by the Magnificent Mile. It has nice modern designs and touches. The rooms are nice and the beds are comfy. The bathrooms are nice as are the soaking tubs. I would've been very content with my stay there if it wasn't for a bunch of problems that reading from other reviewers should have been addressed by now. We arrived at the hotel a few minutes before four which is check in time, (I would like to mention that you have to find parking down the block somewhere as they don't have parking at the hotel) we are told our room wasn't ready yet. We ask how long and mention check in is in a few minutes. The gentleman at the desk just smiles nervously and agrees never really giving us an answer. So we go over to the bar in the front and my fiancé grabs a drink. More people show up and wait. It's been about twenty minutes. We are tired and just anxious to settle in. We are also getting a little annoyed with the fact that for the price of the hotel a night and the four star rating, you would think they would be ready. Not to mention check-in is four and check-out is eleven.. a bit short for the price in my thought. Another ten minutes rolls by, now we are frustrated. No one has come over to explain why they were behind nor offer any concern or apologies or something like drinks or anything for our inconvenience AND wasted money. We go over and ask the gentleman we first talked to to try and get an answer, all he does is apologize like its an automatic response. He doesn't seem prepared to answer or handle the problem he just apologizes like its a normal occurrence. We ask that he take care of our couple of drinks from sitting around at the bar, all he does is apologize and mumbles something about seeing what he could do. He never comes back nor does he do anything. Unacceptable! I am so upset at this point because I feel ripped off, ignored, and cheated that they've wasted so much of our time when we are tired and on a tight schedule. I feel like they just expected us to deal with it. Finally our room is ready an hour and fifteen minutes after their advertised check in time. I approach who I believe is a manager, a nice young lady in her twenties and ask her if this is a common occurrence to check in people this late, not offer anything like a drink or whatever for the inconvenience, and just expect us to deal with it. She asks if I know what their situation was. I told her no because no one bothered telling us anything let alone offered us anything for sitting around for an HOUR in their small lobby bar. All she does is ask who checked us in, (she was standing there while we were checking in) and also just apologizes like this is a common occurrence. She also says she will do something for us and walks off. Nope, didn't hear from her again. Overall, like I mentioned, nice hotel and location, but I wouldn't stay there again considering when a hotel is rated four stars, a big consideration is their customer service which was lacking. They didn't have the skills to fix problems or it was lack of concern. Like I said previous reviews prove they have ongoing problems not yet addressed. I'd also like to add that yes, the shower never got warm enough just lukewarm, but the tub did? Go elsewhere, such a waste of a nice hotel and a disappointment. read more

If my mother were writing this review, she would give it one star just to be able to post this review. She booked a suite at The Ivy for my wedding and we used the room for the bridal suite. From the very start, there were service issues. On Friday evening, both valets stayed on the sidewalk, one behind the podium/valet stand, while we got out of the car and struggled with oncoming traffic and a wedding dress. My mother had to tell them we would need the bellman's cart before the bellman went to get it. We hung the dress and the trunk was popped and I reached in and then asked the bellman if he planned to help. I will admit I was frustrated because my rehearsal was starting in an hour and I felt like I should be getting more assistance from a $500+/night hotel staff. Fast forward to the room-beautiful, but not all that functional. The closet was short and shallow, so the bridesmaids' dresses hung all over the place on doors, the shower, etc. The surfaces were few, so when we had our food delivered, there just wasn't a lot of space for folks to serve themselves and sit down to eat. The service was what was most appalling. Everything we asked for was met with resistance. We ordered additional glasses and ice and had to call twice. The second time we called, the front desk person said, "you just ordered it-it's on the way." It had actually been 30 minutes. I made a list of everyone who would need access to the room (guests had to be given access by the front desk) and they still called about the guests coming in. The final straw was when I walked down fully dressed in a wedding gown with my bridal party, flower girls and photographer and the bellman nor the valet went to open the door. The patrons in the lobby were literally cheering and clapping with congratulations and neither of them turned around to see what was going on. I pushed the automatic door button myself and then said, "are you planning to help AT ALL?!" They just looked at me. It was a terrible stay at a beautiful place. That's so unfortunate because we expected so much more. If you're going to the hotel for a mini-vacation and you don't expect good service, this is the place to be. If you want something more, or it's a special occasion, find another place to lodge. read more

I just stayed at the Ivy for two nights and it was fantastic. When I came in there were other guests in my assigned room, so the very apologetic staff sat me in the bar and gave me a free (large) glass of wine. After no more than 5 minutes I was escorted upstairs to my new room and was given an upgrade to the king suite for free. The room was absolutely beautiful. One wall was a large window with automatic curtains. The king bed was up on a pedestal, had individual reading lights on each side, and had a large flat screen tv. The bathroom was the best part - a huge bathtub and a waterfall shower. I was in and out of the room on my first day and missed the first housekeeping time. I left at 5:00 and returned at 10:30 and to my surprise the room was immaculately made up with a plate of cookies and a brownie waiting for me. I also loved the Keurig coffee machine with flavored creamers in the room. The only small problems were (as mentioned in the last review) the hot water never got super hot, and the tv screen in my bathroom mirror wasn't working (talk about first world problems). The location of the hotel is great - there's tons of shopping and restaurants within easy walking distance. I got there from the airport easily on the blue line train and a bus. I absolutely loved the Ivy and would recommend it to anyone who wants to be near Northwestern and/or the Magnificent Mile. read more

One of the BEST hotel experiences ever! The rooms were perfect, flowed very well and more than enough space. And the staff was incredibly nice. We requested a special type of drink at the bar and the incredibly nice bartender sent someone out and got all the ingredients to make our drink. I can't wait to go back there next time I'm in Chicago! read more

Not a good experience at all. Room is fine, but everything else in the hotel was a complete failure.

My boyfriend and I randomly chose a hotel through priceline (express deals) based on where it was located and what the price was given. I didn't know which hotel I was getting until I paid for it. As soon as I knew it was the Ivy Hotel, I did a lot of research to see how people felt about it. Honestly, I was afraid because a lot of people complained, which I don't understand why if they still somehow managed to get 4 stars. The one thing I hated about it was how they did not have parking downtown... WHY. It was just complicated and then to find out we had to pay $52/night for valet... I have never been to a hotel where they make you pay that much for valet, but I guess I'm still learning about the city. Anyway, the valet guys were so kind and helpful. I understand they're not always there at the podium, but I see why. I'd be bored and they're usually across the street anyway. It wasn't as if they were nowhere to be found. I was never in a hurry. The receptionists were friendly and answered all my questions - no attitude or faces that looked like they were miserable and didn't want to be there. The rooftop bar wasn't too bad. I mean, not the greatest view, but I love rooftops regardless. It was warm out and it's not like my plan was to spend my whole day up there. The room we got was a suite, which I realized I would never need that big of a room. I didn't even use the extra living room provided, but I didn't have a choice on a room and the price was decent. The bathroom was amazing though. I loved the shower and bath. It made my vacation much more relaxing - minus the fact that the "service" room was right next to our room. It was loud during the mornings and made me feel like they were in the same room as me even though they were just right outside. That's probably one of the only downsides. Overall, this hotel is located right where you need to be. My boyfriend and I were able to walk to every attraction possible. It was definitely convenient and I'd come back. read more