We love this place. My in laws eat here very often and when we visit this is always on the list. I've surfed this menu and have been pleased with everything we order. My go to is the Tuna Salad. Last time we went we ordered a dessert maybe called the good stuff. It was something along those lines.. and it was truly a delish mountain of ice cream. With 4 people we couldn't even finish it but it did not disappoint. Already looking forward to our next visit. read more

Amazing as always! Carrot cake and the ahi tuna are a go to every time. The house Pinot noir was excellent!

Absolutely amazing. I was actually on yelp reading through reviews in which steak I should get. This kebab was on the special menu (was on regular before). I've asked for medium rare, and switched the mashed potatoes for loaded baked potatoes & extra side. The steak was so tender and sooo flavorful, cooked right into perfection. Not to mention, the waitress was phenomenal (Emma Young). If I could give 10 stars for the service and food, I would! read more

J. Alexander's - Steam Filet Kebabs - New American Near Me - Franklin, Tennessee

My favorite go to in Cool Springs. We've had many special occasions at J's. Still one of the best filets out there.

we had Mike the TALL HANDSOME AND EXTREMELY AWESOME waiter tonight. The Service was AWESOME and the food is consistently DELICIOUS. He was so kind to our sweet friend who turned 70 and brought her the nicest card. We will definitely be back and ask for him! read more

J. Alexander's - He is 6'6" and she is 4'11" - New American Near Me - Franklin, Tennessee

We've always had a great experience here. The food and the service is very good. Great atmosphere as well.

Everything on the menu is delicious and the service is outstanding. Love this place no matter the location.

First time to try them out and it was fantastic! We had the crab cake and Hawaiian?? Ribeye. Both were very good. And the carrot cake for dessert was fantastic. And I don't even like carrot cake! read more

Great food. Always consistent ..... Drinks are wonderful as well. Love that they have specials as well.

The food was exceptional and service by our waiter, Seth, was amazing. We are from Minnesota and our Franklin friends brought us because they serve some of the best steaks and food in Nashville area. Great food with great friends made for a great visit to TN. Just wish we had one of these restaurants in MN. read more

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Amazing food and service! I wish I could give them 10 stars. I live in Miami, but will be back here every time I visit Nashville.

We are locals, and go there about once a month, but...they have gone downhill a lot, our last meal there for dinner, my wife had a pork chop, which was so salty, she did not eat it at all, took one bite out and gave it to my so for his dog. I had a prime rib ordered medium rare, it came out looking grey and dead, it was disgusting. I ordered a VO Manhattan for an adult refreshment, they no longer have VO, so I changed to regular Seagrams, they always offer a sidecar. This time the glass was half full, so was the side car. The waitress did not offer dessert, she wanted to turn the table. good luck trying to fix this Regis w. George Franklin, Tn read more

Pretty good food but not everything is amazing. Crab cakes were the best I've had but cream spinach and lobster were a little off. Lobster was too crispy and creamed spinach not as good as last time read more

Great service! Did not make good selections tonight. However, my server worked with me to help me get back on track to enjoying my meal! I will say the Chicken & Pasta soup was the HIT! read more

The hostess was amazing! The atmosphere and food were great. The service was the worst I'd had. I didn't even get a drink refill. My next Wedding Anniversary will be spent somewhere else. read more

This place is overall really awesome. Lovely customer service, the servers are very attentive. The food is delightful! Martinis are amazing here! All the stars from me read more

Food and service are consistently great. The Franklin location can feel crowded when busy.

Definitely some of the best & most generous martinis in my experience. Nice selection of salad's & entrees in general but very Americana. Steaks, chicken, chops. I understand it was a favorite of the Remnant church cult leaders ( if you've seen the documentaries). read more

I have been here a couple of times with my colleagues. Since it was lunch with vendors, we always came in as a group of 10. The reason I'm only giving this a 4 star and not a 5 is, they don't accommodate more than 8 people. They give you a round table where hardly 8 people can sit. If you guys fix this, I'll give you a 5-star. The food here is good. The last I went to J. Alexander's was in Memphis. I ordered rotisserie chicken there and, it wasn't that good. So, this time, I ordered the barbecue baby back ribs. Beware, that is a whole RACK of ribs. You can see it in the picture. But, I LOVED the ribs. They were so well cooked. One of the best ribs I had in recent times. I was able to finish the whole thing. The service was fast and they took good care of us. The ambiance was good too. read more

J. Alexander's - Barbecue baby back ribs. - New American Near Me - Franklin, Tennessee

WARNING! FOOD POISONING! (Cool Springs Location) My husband and I ate here earlier this week, and became violently ill within minutes of eating. The reason I know it was J Alexander's is because that was the only meal I had eaten that day. To alert them to the problem, I contacted the manager, (Keith, apparently) to tell him that I got food poisoning from fish I ate there, became extremely ill, and was eventually hospitalized in the ER later that evening. When I spoke with him, he seemed unsurprised, saying simply "OK, Thanks"....with no questions about the incident. He reacted as if I told him the bathroom needs toilet paper, not that he just hospitalized a customer due to food poisoning. His response made me think he either doesn't care, or must get phone calls about food poisoning all the time. Either way, it's bad news. He was neither surprised nor concerned, which is why I'm writing this review. Photos of ER discharge paperwork enclosed as proof. read more

J. Alexander's - New American Near Me - Franklin, Tennessee

Hubby and I returned to J Alexander's and thankfully had a reservation, because at 5:20 there was an hour and a half wait. We were seated right away. When scanning the menu, I realized that there are not really very many choices for those of us who eat gluten free. So when our server came I asked if I could get the fish tacos grilled and served on lettuce rather than a tortilla. She said no problem (they are listed as fried on the menu), when they arrived they were grilled but they were on a flour tortilla...so back they went, and they had to cook me another order while my hubby ate his dinner. Maybe I am being unusually picky, but it does get old when you have done all you can to get a meal to fit your needs, and then both parties end up eating alone due to the mix up. So, three stars for this visit. The tacos were quite tasty once they arrived in their gf form. read more

I enjoy! the food here in Franklin Tn the only thing I don't like is the wait time on the weekends and the spotty drinking glasses. I like the cleanness and the atmosphere. read more

Upscale chain restaurant chain with hostesses in black dresses, waitstaff in black and white and actual linen napkins, J Alexander's is a good step above the fast casual you might expect from the Friday/Tuesday/Chili/Applebee crowd. Good menu of entrees, and while I kinda wanted a burger, I let myself be talked into the steak and frites. Cooked as ordered (medium rare), it was a good cut and a good piece of beef. Easy to slice and eat. The shoestring fries are also good, though salty and a little challenging to eat with a fork. The winner here is the carrot cake, though after one bite I scraped all of the frosting off to the side. It really doesn't need all of that *extra* sugar on top of what is already a sweet and moist cake. I'm not sure why they serve the club soda out of bottles. Doesn't the dispenser at the bar have a button for that? A nice, fancy meal with a fancy price. Soda, steak and dessert, $40. read more

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Food is amazing with excellent service! Very comfortable atmosphere with good ambiance. Definitely recommend.

So a very disappointing meal. I will say the house salad was The Best!! (Only reason for the third star) So in the mood for a great salad...go! The server was on top of drinks and super friendly. I had the NY Strip, rare, it came with NYO mac n cheese. The steak while cooked correctly was desperate for salt! There was zero seasoning...wait there was a pad of seasoned butter placed in top. It did little to help. My fiancé had the rotisserie chicken, decent flavor but dry so the au jus was appreciated. read more

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Filet Mignon This was the only resturant I trusted to serve a really wonderful steak. On Sept. 19, 2022 at about 4:30 PM ( so they were not busy) my wife and I ordered the filet done medium. Though only very slightly overcooked, both steaks were very dry and tasteless. When I told the waiter who asked how everything was, he simply said he was sorry. I now have no Restaurant I trust to serve us an excellent steak. Too bad this one has gone awry. I do not plan to return. Ron Tatlock read more

Awesome server, no wait time and great ambiance; dim lighting gives it a more intimate feel , love it.

My family loves j.alexandars and since moving to TN this location has been our take out go to for at least once a month... With that said I am writing this review with a negative tone in hopes that they fix this issue. Recently when we order an Alex salad or loaded baked potato or sandwich or prime rib or anything.... The food does not include a side, toppings or garnish. I noticed a trend recently of getting my food home only to find a few items missing. I now feel the need to check the bag for completeness in my car before leaving which does not seem acceptable based on the menu pricing and the additional tip I always give. Before I would just eat without a completed meal as I live 20+ minutes away. Today I ordered 2 side loaded baked potatoes only to find the "loaded" toppings missing. I go back in and the manager tells me "you didn't ask for a loaded baked potato". I definitely ordered a loaded baked potato as that is literally what it is on the menu. I simply clicked on what I wanted.. what the app shows is not my problem and should not be something you try to call me out on. Further I got home and my other items were missing sauce or condiments. Again, I like this restaurant and this literally feels like a recent Trend of leaving components out and challenging me when I pick up. Not acceptable but I'm only asking the location to review their processes as the ownership of quality and accuracy should not fall to me. read more

I was disappointed in this restaurant the first couple of tries. But since then it's been Very good. Staff is helpful. Adequate parking.

I've never had a bad experience at this location. The French dip is to die for, along with the Alex salad. If you haven't had their very best chocolate cake you are truly missing out. read more

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4.7 consistency of quality , attention to service . Grilled Chicken Salad is so good , nice blend of texture & flavor. Always enjoy a bowl of chicken/pasta soup or clam chowder. French Dip is one of the finest . Tender beef, crusty bread, ready for dipping. Dependability Delicious read more

Had a very romantic and wonderful dinner with my wife. I had Prime Rib and asked for an end cut. Was so tender and had great taste and a mountain of mashed potatoes! My wife had the BBQ chicken pizza with caramelized onions and Gouda cheese... was VERY good! We started off the dinner with the grilled artichokes... a must! Topped it off with a slab of carrot crack we shared. It's served warm and was fantastic! Took about half of everything home. A definite return is in the future. And thank you Coco for being such a wonderful waitress! read more

J. Alexander's - Slow Roasted Prime Rib- end cut!!!! - New American Near Me - Franklin, Tennessee

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Enjoyed a hot chicken sandwich with added pepper jack cheese and a cocktail. The service from Emma was attentive, friendly and welcoming. It was clear to see a Emma cares about her guests, the brand and the experience- thank you. The shoe string fries were perfect and a very generous serving size. Well worth the money for a relaxing dining experience. Appreciate seeing they are doing what they can to keep people safe right now including all staff wearing face masks, amble hand sanitizers available and temperature checks before you can enter. read more

We ate here tonight. Andeverything was great. I had the crab cakes and they were tasty, full of lump crab. We also shared the warm carrot cake and it was very good but very sweet. read more

Great food. Consistent. French Dip: great! Roasted chicken: great!! Please keep up the good work!

For years all anyone ever talks about is how AMAZING J Alexander's is, and how it's SO superior to other steak houses. I'm very wary of chain steak houses, so I have never cared to try J's by myself, but I tagged along to a dinner the other night after reading the menu beforehand - the menu has many options and a ton of great salads (which is what I wanted). We ordered queso with spinach to start. Everyone at the table (minus 1) said it was usually really good, but this day it was more runny. I'll admit, I liked it, but it totally tasted like velveeta.... so fancy for a steakhouse! Our waitress was friendly enough, but I was a little annoyed she kept calling me "miss." Maybe that's their protocol but it was strange to me. I'm 29.... please don't call me, "miss." The other three people at my table ordered 2 French dips, and chicken tenders as their meal. I ordered a Thai Kai Salad. The waiters brought everyone's food at the same time.... except mine. The salad. Thinking they'd be coming right out with it, I patiently waited, but minutes go by and it doesn't come. After a few minutes the waitress comes by and says it should be out soon. I then see her whisper to another waitress, they both look at me and walk off. I am assuming my order was either not put in or forgotten about. I got my salad about 5 minutes after everyone else got their food. The manager brought it over, but didn't acknowledge I had been waiting. It kind of annoyed me but I didn't say anything. The waitress then didn't come back for another 10 minutes or so, and when she did she didn't even bother to apologize for the wait or ask if everything was ok. I really wasn't mad but she could have acknowledged I got my SALAD later than everyone. A freaking SALAD, y'all. The food was good, and my salad had a wonderful flavor, but the service was mediocre and while I don't expect a free meal or anything - just a simple acknowledgement I had to wait on my food would have been polite. 5 minutes doesn't seem long but it is when you ordered a salad and everyone at your table has received their food. I'd go back but this experience was a 3.5 star for me. read more

I regret to eat in this place. Overrated! I expect that I will have a great time as my first time here but unfortunately it's bad experienced in food, service and ambiance. The smell of the table was like a wet rug.. so disgusting! Never go back and never recommend this place. read more

The food at J Alexanders was OK. We ordered the prime rib which was nothing special with side of mashed potatoes which were yummy. The service was OK. Server was attentive and took care of of our order. She did not make sure every detail of table setting as I expected of that caliber meal. My husband told them it was our anniversary when reservation was made, but there was no mention of our celebration. The smoked salmon appetizer tasted like canned salmon with liquid smoke as an ingredient. It was OK but definitely not what I expected. read more

A Very nice restaurant, with a great menu, and a fine staff. Both food and service were exceptional. We will be back! read more

Food isn't all worth the price. I thought the service was great. But I'd go to Stoney river or bricktops and spend the amount there if you're looking for better quality food and atmosphere! read more