Even though I had been paying on time for service, they let my pool become green three times. The…read morefirst time he said he was away, and someone was supposed to be covering for him. The second time he blamed it on rain. The third time,he said, he'd been in an accident but never responded to texts after that even after saying he would come to take care of the pool. It cost me $300 to have another company clean up the mess

Quick and responsive, good follow up with pictures before and after. Timely billing. Would…read morerecommend.

I had an excellent experience with General Pool and Spa. Their team is extremely professional,…read morereliable, and knowledgeable. They take great care of the pool and always make sure everything is clean, balanced, and running perfectly. What really stands out is their attention to detail and the quality of their service. The technicians are always respectful, punctual, and clearly experienced in what they do. It's great to work with a company that truly takes pride in maintaining your pool. If you are looking for a trustworthy pool service company that delivers consistent results, I highly recommend General Pool and Spa. Their team does an outstanding job every time.

The service is great esp when you need their help for something they make things easy for you.read more

We purchased a new spa here and have been super pleased with every step of the process. Bob, our…read moresalesman was very professional, communicated with us every step of the process and gave us great advice that helped us make our selection. Follow up after installation and set up has been great as well. We have been long time fans of the Hot Springs Spa brand and are hopeful this new tub will continue to meet our expectations.

Things did eventually improve and the spa is working well, thankfully.read more

My wife and I purchased a condo in Vero Beach, FL last year and want to have the three bathrooms…read moreredone. I reached out the ABS and a rep named Stefan came to our place and we reviewed all that we wanted to do. He promised to provide a proposal and some layout ideas in a week or so as it was near Thanksgiving. After Thanksgiving I reached out to him and he told me he was "working on it" and would get back to me by the end of the week. The week ended and I waited until early the following week to reach out to him but I never heard back. I called the company and the person who answered told me the system showed he had sent the proposal - well I never got it. I made it clear that I had not gotten it and that I was frustrated that Stefan had basically ghosted me. The person I spoke to assured me she would email the sales manager and I said "And you'll CC me on that email so I know you did?" The person didn't seem to understand what I meant and she repeated that she would email the sales manager and this time I said, "And you'll include me on that email?" to which she replied she was unable to do that. I told her how ridiculous that as and say goodbye. Now, surprisingly, that evening I got a call from Michael the sales manager who told me that Stefan had a family issue and needed to take a leave of absence but that he would take over the project. I emailed him scaled drawings of our bathrooms along with photos and suggested that he could put together some layout ideas and a proposal based on that along with whatever information Stefan had put in to their system. Well, none of that ever materialized but my wife and I did visit their showroom and meet with Michael to, in theory, finalize some ideas and get a proposal. However, he was ill prepared, seeming to have not looked at the drawings I had sent him. And not surprisingly we never heard back from him despite one last email asking if he was still interested in the project. So either our project was to big for them or they are just incompetent.

I gave one star because zero wasn't an option. I simply cannot recommend American Bath and Shower…read moreto anyone. Before I continue, I would like to say to anyone from AB&S who is reading this: Look for any opinions. What I'm going to type is 100% factual. We were charged over $5,000 more than what Home Depot would have charged for the same job. The shower was NOT installed according to contract, and I'm concerned about how that will affect the resale value of my condo. The price we were quoted was over $6,500 above what we found out too late was what Home Depot would have charged. The salesman from AB&S said if we signed up right then he would take $1,500 off the price. Unfortunately, that appealed to my wife, and we got screwed. Be aware of that sales tactic. Also be careful for this: I thought we had 30 days to submit in writing that we wanted our deposit money back. It turned out to only be 3 days. Mathematically, the job could have been completed in two days at most. I complained after the installer left on the third day that he only spent two hours working each day; Monday, Tuesday, and Wednesday. Only then was I told that he would stay full days until the job was done. Again, all fact and no opinion. The grab bar was installed on the wrong wall. As a result, I could not stand straight in the shower without being squeezed between the grab bar and the door handle. I had to stand at a slant. After three weeks of that, I gave up and removed the grab bar myself. Now there is hardware on the wall where the grab bar used to be so water doesn't get in the holes and cause mold to grow behind the wall. Someone was going to come seal those holes with silicone, which AB&S told me I had to pay for, and reinstall the grab bar on the correct wall. No one bothered to call me back when I asked when they were coming. There was one person at AB&S who I felt was the most helpful, but when I asked to speak with him, I was told he was no longer with the company. We now have a shower with no grab bar, unsightly hardware on the wall, a drain that constantly needs cleaning or water will pool, and a shower head with less water pressure than our previous one. Again I remind you that none of this is my opinion. It is 100% factual. Do not hire American Bath and Shower.

My experience with Superb Pools was an absolute nightmare. My pool was left in worst condition than…read morethey found it in. Avoid at all costs!! We moved into a new home that had a saltwater pool and wanted some work done, as well as find a company for regular cleanings. We wanted to have the pool light replaced, as well as have the tiles acid washed and the surrounding brick pavers cleaned. I was given a quote on Tuesday, and told that if I could approve and pay deposit by Wednesday, the work could be completed that week. We went ahead and approved the quote, as well as paid the 50% deposit. Thursday morning the work began on schedule and things appeared to be going well. We were told the pool needed to be drained below the light, but they drained the entire pool instead. It was initially not a big deal, but when they called and asked us to approve additional work since the pool was already drained, I should have realized then how this company does business. Thursday evening I received a text saying the pool was being filled overnight, and to give them an update in the morning so they could come back and finish up. I sent a text with a picture around 9:00 am. By about 1:00 pm when I had not received any response, I called and texted again. No response again. Finally someone responded and said they would be there by 3:00 pm. I received a call at 3:00 pm stating they were picking up the sealant and on their way. Someone arrived around 3:45 pm and put several bags of salt and chemicals into our pool. I could immediately tell that it was WAY too much salt, as it created a rim around the entire pool. The individual left about 10 minutes later with our pool looking absolutely terrible... lots of dirt and debris, a salty rim formed all around the pool, and the machine beeping saying there was way too much salt. I assumed they were coming back and would not leave their customers' pool like this over the weekend. Especially when they said the work would be done this week! After about an hour, I reached out with pictures and videos asking when this was going to be corrected. I sent numerous texts, phone calls, and emails over a two hour period. Finally someone responded and told me that this was completely normal and that the salty rim would be filtered out, and that the rest of the work would be done the following week! Keep in mind the machine was telling me our pool had twice the safe limit. I'm not sure whether they just do not know how to service a saltwater pool, or if they are just that negligent, but this company should not be trusted in your home. They also had the audacity to send me a bill for work that I had to hire another company to come out and fix/ complete. Our new company was APPALLED at the condition our pool was left in and has encouraged us to report them to the State. Save yourself the headache and avoid this company at all costs.

Do not trust this company! We have taken legal action against this company for our experience…read more Absolutely terrible company run by scam artists that do not know the first thing about servicing pools! They damaged our salt chlorine generator, drained our pool without permission, put 3x the maximum amount of salt allowed by the generator, and blatantly lied about the service they performed. My pool and pavers was left dirtier than it was before they started the job, and we have had to hire another company and spend money to fix their negligence and mistakes. Instead of acknowledging they did anything wrong, they would rather go to war with their customers. We filed a credit card dispute with American Express, and they are attempting to illegally workaround the dispute by hiring a third party collections/ lien to threaten us. We have hired a lawyer and gotten law enforcement involved for this matter, as this is highly fraudulent. Considering they continue to stand on their job well done, please review the photos and videos of our "acid washed" pool and pavers and judge for yourself. We are looking forward to exposing all this company's games.

I reached out to this company to inquire about having my spa repaired. I know absolutely nothing…read moreabout spa repair or plumbing but Gary came by and really spent the time to educate me on the process. It was a bigger repair and and a bit more expensive than I was ready to pay at the time but a month later when I had the money I decided to go back to Discount Spa Service simply because of the excellent customer service that I had received prior. Now my spa is up and running at 100% with no issues. Thanks for the great work!

Needed a new hot-tub and didn't know who to call. A friend referred me to Discount Spa Service…read more They were knowledgeable, friendly, and didn't rip me off. The work was done timely and perfect. They are the model example of company you want to do business with. Highly recommend!

Very professional service, great guidance and quality. Before calling this company, we were…read morestruggling to find the pool leak. George took the time to tell us what he needed (water level mostly) from us before he came in. Later he showed us evidence of the fix plus additional guidance for long term. Great value for the money.

We have an older pool that began losing water and needed a professional. We called George in the…read moremorning and he came to look at the pool four hours later! Polite, professional, on time and knowledgeable; all things that a a rarity in the south Florida market. He detected an external leak at the fountain feature and recommended someone to fix it. But in the meantime the pool kept losing water even though the fountain had been turned off. George came back out two days later, dove into the pool for more tests and used sonic technology on the paver deck to locate a leak in the old main drain rubber hose. He was careful not to disturb any pavers that were not absolutely necessary to move. He also put in a temporary plug to stop the leaking until the pipe could be repaired. Best of all, I thought that because he came back twice he would charge again, but he did it all for the same $350. If you have a leak, do not hesitate to call Poseidon!

Extremely great service! Gabriel has now been taking care of our pool for two weeks with Julio's…read moreoverseeing of the entire process and we couldn't be happier. They are responsible, responsive and communicative. There were some issues with the actual filtering system we have in our home and since the moment Gabriel first came to visit he made sure to equip me with the right staff to come check the system and an electrician to double check that it wasn't anything related to the wiring that was affecting the pump. Needless to say they resolved the issue in less than a week and have been extremely attentive. I'm so happy I was able to hire them for this service and would highly recommend doing business with them eyes closed. Thank you Julio and Gabriel for your services, I look forward to our continued business relationship.

We reached out Coolnesssa and were immediately called back. Julio was very informative on the phone…read moreand worked within our parameters. The price was very reasonable for the requested service. The tech, Gabriel was very professional and arrived within the time frame set by Julio. Not only did he clear our pool, but was very knowledgeable with the task at hand. He arrived the next day, as promised and proceed the same great service.