Salvador has exceptional customer communication skills. He was transparent with all the details…read morefor my car repairs. He listened to my concerns without interruption and kept me updated every step of the way on repairs costs and timelines. He's also knowledgeable and friendly and made me feel understood, in regards to my worries about any repair costs. He remained patient and calm while listening to complaints. Salvador is one of the best service advisors at SRT! Sam, the owner of SRT, Sam, the owner of SRT, sets the standard for loyalty to his long-term customers. I had an expensive and lengthy repair job and Sam gave me a break and did not charge me for labor. Sam took the time to talk to me and go over and recommended only necessary repairs. He went through the most important repairs to the least important, which helped ease my anxiety. Also, SRT has the 36-month or 36,000-mile nationwide warranties on rebuilds. Sam and his whole team at SRT are dedicated to their customers and THAT makes all the difference. SRT is by far the best auto repair shop in Sonoma county!

Salvador was really helpful, he went above and beyond to keep me updated about all the changes…read morewith my car. I was concerned about getting stranded with my vehicle so they continued to investigate further and eventually found the issues. I ask a lot of questions and Salvador was very patient with the many questions I had about my cars repairs. Everyone on their team was also super helpful. They provided a ride from my house to the shop for pick up and even after changes they continued to support me to ensure that I could get to work given that my repairs were extensive and required a longer timeline than initial timeframe. This was super supportive as I could get to work with out missing work. Thank you to everyone that worked on my car and helped throughout the process.

Nor Cal has the reputation of being the best transmission shop in Sonoma County because that's what…read morethey are. Don recently helped me with my 71 year old truck transmission. He made some recommendations, did the necessary work, made it safe, reliable, easy to drive again and for a great price.

These guys may-be one of the most honest/solid workplaces I've ever experienced. Spoke to the owner…read moreabout having my truck transmission looked at because it had thrown a code and went into limp mode. I opted for a tow package transmission package, and the guys at Nor-Cal delivered. The owner was very transparent and got me my truck back on time and went above and beyond. Glad to call myself a customer at Nor-Cal transmission.

I have been taking our two cars to Bowen's for many years now. We have been happy with their work…read more They always advise us when finding a problem but never pressure us on getting the additional work completed. My old vehicle had an oil leak on a gasket. It leaked even after the repair. Travis took the car back 3 times at no charge to fix the stubborn issue. We will continue to come here for all our auto repair needs. I find the prices are much better on most repairs than the dealership. Hopefully you will do tire repairs in the future! Thanks again. John

I see both rave reviews and terrible ones. Mine is bad, based on my bad experience…read more I am still sore about the incompetence and hundreds of dollars I lost when Bowens returned my car in worse condition than when I brought it in. It is clear how immature and unprofessional Travis is by his response to my honest Yelp review. In it he publicly calls me names that that I'm too polite to call him, while accusing me of trying to destroy his business.. Pretty low class in my opinion. He'll probably do it again. - Still angry in Marin.

I needed to have my Exotic car's DMV exhaust certification renewed. The car is an 1988. I have…read morequite a bit of angst when every two years the certification has to be renewed. I took the car to TRISTAR. They were WONDERFUL!! They felt my concern. The car passed with flying colors, twice at this time! The people who own/work at Tristar are master mechanics! They were kind enough to give me a referral for an excellent Exotic car repair shop. Since moving to Sonoma County eight years ago I have been in convulsions on where to take my car for engine repairs. Tristar's recommendation was another star on their rating. They should receive 10 stars!!!

I asked that they check my car before I left for a road trip. They were very busy but worked me in…read moreso I could keep to my scheduled departure date. They did a beautiful job & fixed all the concerns I had. I've found my new shop. I will be going there for all my automotive needs. You will be pleased. Patricia B.

DISHONEST THIEVES! DO NOT USE THIS FAMILY RUN BUSINESS! They stole $6000 from me and did not fix…read moremy van! I took my van in to have the transmission fixed August 8, 2025. It was shuddering, and the check engine light was coming on. I was notified it was "fixed" about a week later. I paid $6000 and took the van. It was still doing the same shuddering and check engine light coming on. I told Dylan and he said, "oh it will just go away when you drive it more". A lie. Any mechanic knows things just don't "go away". It went back to the shop to be "fixed". About 2 weeks later it was returned and I was told its "fixed". I drove the van to Lake Tahoe and it was shuddering and dong the same thing as when I brought it in the very first time, not fixed! After a week in Tahoe they reluctantly came and drove it back to Santa Rosa. This back and forth went on for about 2 1/2 months. I paid $6000 and the van is still operating the exact same way it did when I brought it in August 8th. I called the Bureau of Automotive Repair and they went to the shop and verified the van is not fixed and told the owner, Dylan, to return my van AND my $6000, (per my request) because the job was NOT done. Dylan said he will return the van on October 31st, but refused to return my money. When the Bureau of Automotive Repair tells a shop owner to return money because they didn't perform the service that was paid for, you know that business is corrupt and needs to be shut down. It is October 29, 2005 and I asked for the van back and my $6000 I paid 2 months ago, because the van runs exactly the same as when I brought it in, it's NOT fixed. I spent over $7000 on hotels because I do not live in Santa Rosa, as well as lost work, as well as an unbelievable amount of stress. Aside from not fixing the van, I had to constantly call the shop to get updates, they rarely called me to update me as to what is going on. Its like they put the van in the back and didn't care to fix it because they already had my money! Meanwhile my hotel bills were piling up. Vaughan's Transmission and Auto Repair took my $6000 and didn't fix the problem I hired them to fix. THAT IS THEFT! DISHONEST FAMILY, DISHONEST BUSINESS! I will be suing for damages, unreasonable time for hotel costs, as well as loss of work because of this incompetent business. DO NOT USE THESE INCOMPETENT PEOPLE! Feel free to contact me me for more.

Great people and Great service! I recommend them to anyone who's having issues with their cars…read moresince i've taken my car there!

So happy to find Automotive Excellence! Recently moved and needed new auto repair. Have used same…read morecompany for a very long time, so I was concerned to find a shop just as wonderful but I had such a positive experience! Had a "service needed" message on my car, and I had a lot of driving to do this week, so I needed to get back on the road asap. I reached out towards the end of the day, and they responded right away to squeeze me in the next morning. They provided fast but efficient service, and the staff are very nice and helpful. Excellent customer service and communication. Good pricing and care of my vehicle. Will return for future repairs or services!

The friendly neighborhood service shop that I always wished to have. They are respectful &…read moreprofessional. They are happy to talk me through whatever is going on, helping me to understand the situation & my options. They don't push; they don't upsell. And their rates are reasonable-definitely competitive with dealership service centers. Happy to have discovered Auto Excellence.

I had my 86 Corvette at a shop in Santa Rosa for engine and transmission replacement. The…read moretransmission was taken to SR Hydramatic for rebuilding with a shift kit installation. When I received the car i complained that it shifted sluggish and could not tell shift kit was installed. Within a year the torque converter failed. Took it back and they serviced and replaced the torque converter. This car had less than 2500 miles on rebuilt tranny and engine. I drove it to my new home in San Tan Valley Az, 770 miles. Two days later 15 months after SR Hydramatic had serviced and replaced torque converter it failed again. Steve the shop owner insisted someone had messed with the throttle cable adjustment which he insisted was the cause of the first failed torque converter. NO ONE HAD TOUCHED THE THROTTLE CABLE AND STEVE REFUSED TO ACCEPT IT AS HIS BAD REBUILD I took the car to a shop in Queen Creek Az with reputable trained technicians, i asked them to examine the tranny. The torque converter failed was literally fried as well as the bands and bushings. THE MAIN CAUSE OF THE FAILED TRANSMISSION WAS DUE TO SR HYDRAMATIC INSTALLED AN UNDERSIZED PUMP WHICH WAS DESIGNED FOR A 6 CYLINDER ENGINED. THIS CAUSED EXCESSIVE HEAT WHICH FRIED THE TRANNY I HAD CALLED STEVE SEVERAL TIMES AND LEFT MESSAGES FOR HIM TO CALL ME SO I COULD TELL HIM WHY TRANNY FAILED. HE WOULD NOT ACCEPT MY CALLS OR CALL ME BACK SR HYDRAMATIC DOES NOT REBUILD TRANSMISSIONS ACCORDINGLY TO SPECIFICATIONS. PLEASE DO NOT HAVE THEM WORK ON YOU TRANSMISSION The repair shop i used for engine and tranny replacement,!reimbursed me for the cost of having the transmission rebuilt in Queen Creek Az. Thank you Wayne owner of Wayne and Sons Automotive Repair in Santa Rosa, Ca

This shop is GREAT!!! How often can you say you thoroughly enjoyed having your car serviced…read more.. personable, capable & reasonable! I learned the importance of changing my transmission fluid...something my father neglected to mention as he emphasized changing the oil frequently.! I love this place & highly recommend Carmen Caruso

Had an oil change and tire rotation on my 23 Subaru Impreza. Quick turnaround time and reasonable…read morepricing. Engine bay looked nice and clean after they were done; no oil mess. They use good oil filters and good quality oil. You can walk over to the Costco complex nearby to pass the time. The guy in the office was very friendly and knowledgeable. Seemed like they were doing quite a few larger repairs on older cars: things like brakes and rotors; replacing worn suspension parts; repairing leaks, etc. Thankfully I don't need any of those repairs yet, but I will keep this shop in mind when the time comes for bigger repairs. One thing is that they don't do tire installation, I think because it's a smaller space.

I really really appreciate Justin and the way he handles customers. The other guy is not as…read morepersonable, but I feel like my cars are in good hands. Transparent. I like them so much I kind of don't want to post how happy I am with them - I believe the kids call it gate keeping ;)