Worst car-buying experience I've ever had. Was told to come back to pick up the Title to the car. Came back when told to do so, and no Title. Drove back to Beaverton, OR. Finally got the Title in the mail. When I went to the DMV, the Title was not signed by them, so I had to go back to Vancouver from Beaverton to get them to sign the Title. When I said I wasn't happy about the inconvenience, I was I was full of bulls** and to leave. So, I would say my experience has shown they are incompetent and rude. I would not buy from there again. I have been really inconvenienced and treated poorly. Never once did I receive an apology. read more

I think there's something wrong here. The reviews mention a different dealership and this address is not the correct one for J&M Auto Sales. In addition to that, the address belongs to a different company altogether now, but there used to be a used car lot at this address. Yelp needs to fix this so people can get accurate information. Having reviews listed under a business incorrectly could lead people to believe something about that business that isn't true. So far my experience with J & M has been very good and they are not on Caples Rd. They are on Hwy 99E read more

Met a "dealer", likely a curbstoner, named Raymond "Victor" Cianci of Aman Corp. on Craigslist. I learned later that he is a former employee of J&M Auto Sales. His long time friend, Jeremy, who works here was there the day that Ray brought me to sign papers for the car he had posted on Craigslist. Ray was up front that he did not work for this dealership and that he was friends with the business. Ray sold me a 2004 Honda Odyssey. I knew it had transmission issues almost immediately after taking it on sustained highway speeds, and had it looked at by Bill's on highway 99, who confirmed the issues, as well as the Honda dealership in Hillsboro. Ray signed on the bill of sale that he would buy back the vehicle within 7 days, but he ignored and avoided my phone calls for the entire week, also telling me that he was out of town even as he was meeting with other people I knew to try to sell them more presumably broken cars. To his credit, Jeremy was a very friendly guy when I showed up. He took me to the back room and offered me a "dab", which is essentially hash oil. He then offered to sell me some weed that he told me his family is growing in California, and gave me some for free, which I was grateful for. After I couldn't get a hold of Ray for a week, I was stuck in Vancouver and stranded with a van with a bad transmission and an ignition lock that stopped turning after a week. I went to ask Jeremy to buy the van back and get the money from his friend Ray. Jeremy informed me that he was not legally responsible to do anything. I told him he may be correct, but there was definitely an ethical responsibility because he was letting an unlicensed dealer sell cars from his lot. He told me he was sure that Ray was indeed licensed, but could not provide me with the dealer number and was even baffled that Ray had not signed his name anywhere on the papers. Jeremy offered to replace the transmission for $500 or trade in the Honda for a different car on the lot. I asked him to put himself in my shoes. I was trying to get out of town and I could not risk another bum car. I needed the money because at that point I had resolved to cut my losses and rent a car to head south, which I ended up doing. These two were friends and the entire thing was very shady. I asked him to just buy the van back and deal with Ray, but he refused. He told me that he would definitely give me a statement if I decided to pursue legal action against Ray, called him up on the phone, and when he informed Ray I was there on the lot, Ray hung up the phone. Jeremy let me know he would call ray that night and call me back the same night. It's been over a week and I have not heard from either of them. I let Jeremy know that I would be leaving a review on the business and he told me that was fine, just don't lie. So, here it is. Unless you are mechanically inclined, a mechanic, or know someone mechanically inclined to help you look for a vehicle, I would stay away from this place. It is bad news in my experience. However, I did give them one extra star because the weed Jeremy was selling out of the lot was actually pretty decent. If you are looking for a car and dealers who won't give you any problems, I cannot recommend this lot. If you are looking for decent weed at a fair price and you don't want to be ID'd, go talk to Jeremy. But the prices at the Herbery are definitely better. read more

I wish there was an ability to rate ZERO STARS. Steer clear of this business! I responded to an ad on Facebook about a trailer for sale. The seller stated everything works. I asked for more photos as I live 1 1/2 hours north. Jeremy sent photos showing the flooring had been removed but the rest of the unit looked clean. He stated it needed about $400 in repairs. so we drove down to see it. We were shocked when we arrived at a dealership instead of a private sale but didnt think much of it. Steve met with us and showed us the unit. This trailer has a slide out and Steve guaranteed that "Slide out works with some TLC". Jeremy came over and offered to patch the sub floors where there were still some holes before delivery. Steve offered to have his 'buddy who owes him some money' deliver the trailer because we lived so far away. These were all promises made while I was still trying to decide if I wanted to purchase the trailer, promises thrown in to 'sweeten the deal' so that I would purchase it. Unfortunately, I purchased the trailer. On the purchase agreement it states "J&M agrees to deliver when the balance is paid in full (I had to transfer some money around). J&M also agrees to repair holes int he floor @ no additional charge. J&M guarantees slide out to operate with TLC. A few days later Jeremy called to tell me the floors were done and I could pick up the trailer... Um no, you were going to deliver. Then he hemmed and hawed about the distance saying they didnt know I lives so far away, NOT TRUE. The only reason they offered to deliver is because I lived so far! Then he changed his tune and said he would have his guy deliver it the next day and that guy would go over all the systems with me. The trailer was to be delivered Tuesday at 6:30. Jeremy again said the slide out works, 'you just have to help it along a bit to get it over a ridge' and 'I will have my guy show you when it arrives. Trailer didnt arrive until after 9pm and the guy who delivered it knew nothing about the trailer. He had to call Jeremy to ask, I could hear Jeremy complaining to the driver again about the distance and cost of gas etc. Turns out I needed to buy a 12v battery to operate the slide. Also the heat and AC that I was told worked...there were no controls for it anywhere in the trailer. I still dont know if anything on this trailer works because after purchasing a 12v RV battery and hooking it up...nothing. No lights, no power at all to anything in the trailer. I again called jeremy who said that there is a switch inside the unit, he didnt know where and he would have his RV guy Virgil call me back, that was on Wednesday. They never called back so I contacted Jeremy again. He said Virgil at dentist but he will have virgil call me. On friday I contacted jeremy again as I still hadnt heard from this 'virgil'. I was told Virgil will come out saturday by noon to open the slide out. At 1pm today...still no 'Virgil' I contacted Jeremy again. By this time I realized I am getting the run around from this guy. He said Virgil had to work until 5 today. I complained about the time it was taking to tell me where a switch was in the trailer (me and 5 others looked all over the trailer, there is no switch) I cant do the floor replacement with the slide out in so 5 days of delayed work and I am on a time limit. Jeremy stated that I couldnt do the floors and wall in 5 days and that I 'bit off more than I could chew'. What Jeremy doesnt know is that I own and operate a handywoman business as well as sell tools for a living. Construction, remodeling and renovations are my expertise. Unlike the patch job that Jeremy did on the subfloor Oh my wow! instead of cutting out the bad piece of subfloor and patching with a small piece of new flooring...This idiot used regular wood putty in a one foot square area right in front of the door to fill in a hole. Anyone with a brain knows wood putty on a MOVING trailer will crack and crumble apart in no time. I actually laughed when I saw his 'patch job' knowing that I can easily cut out his mess and just replace the wood. Jeremy has stated that the slide out works, and that the trailer came to them without a battery so he hooked it up to his jumper box to operate the slide out. In reading the owners manual it specifically states do not operate the slide without a fully charged 12v battery installed as it will damage the motor. When I told jeremy that I will be taking the trailer to a local RV shop to have them operate the slide for me, he stated I needed to take it back down to vancouver to one of his 'reputable' RV shops and he would come out to supervise the operation of the slide. No one from J&M has been 'reputable' in any way shape or form. I will NOT be making a 3+ hour round trip with this trailer to take it to his friend. I will take it to a local shop and send him any bill I receive. When I advised him of that he stated I can sue him... YOU CAN BET I WILL! DO NOT DO BUSINESS WITH J&M. read more

I don't even know what to say about this place. I took my daughter in to find a car for her to drive to work. We walked around and everything was junk. The salesman Jeremy actually started hitting on her. Stay away from the place and stay away from Jeremy. He is a sleazeball. read more

This review is in specific reference to the J @ M dealership on Hwy 99, north of Hazel Dell. Absolutely terrible. I have trouble having to give them even one star. They come across as friendly, and family oriented, walking around the lot with their family members, holding hands with children, and seeming very wholesome. Then, once they have your money, having sold a car to you, do not expect anything from them except, "I told you there were no guarantees." After sales service on a scale of 1 to 10, I award them a ZERO. Honesty, integrity, and reliability, I award them a ZERO. Word of mouth advertising: "I choose to not do business with them again, and I do not recommend them." I didn't mind the 1,000.00 or so of repairs required on the vehicle I bought from them. I expected that. Their unwillingness to demonstrate any concern regarding being helpful to somebody who bought a car from them is, in my opinion, entirely unacceptable. Finally, I hope this review helps him realize that there are also no guarantees of success in the used car business. read more

Cautionary Tale: December 15th, my son turned 20. He had saved up and with the help of his Aunt, he bought his first car. Hazel Dell Motors has swindled, deceived and in short, sold a complete lemon/death trap to a young person who was looking forward to this opportunity for transportation to his job and continuing his education. DO NOT SHOP AT HAZEL DELL MOTORS on highway 99~they will cheat you out of hard earned income. Thanks to my sister for trying to get them to see reason...they are without it. The car drove for two days before the transmission blew and the nuts and bolts started falling out!!!! SAVE YOURSELF THE TIME AND MONEY! read more

Total sleazy place of business. Will sham anyone without regard and doesn't care that what they are selling isn't even safe to drive. My nephew bought a piece of junk from them and had problems from the time he drove it off the lot with no remorse or repair offered. DON'T BUY from these guys! read more