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    J & M Auto Sales

    1.6 (8 reviews)

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    Vancouver Auto Center

    Vancouver Auto Center

    2.7
    (36 reviews)

    I thought these guys were great…read more It's definitely a busy used car dealership and their business model seems to be more tailored to simply moving vehicles at low prices, meaning don't expect every vehicle on the lot to be pristine. Some cars were in fantastic condition, others not so much. That said, if you know what you're looking for AND you know what to look out for when buying a used car you just might find an INCREDIBLE deal.

    Absolutely horrible. These guys sold my son his very first…read moretruck. He did it on his own and I am so happy and proud of him for working hard, saving money and getting a bank loan on his own to cover the difference. ** Look at the description in the ad I have attached for the truck. Pay close attention to line after line of total LIES.**. They took $15 thousand of my sons money and this truck didn't even make it home to our house. It broke down on the freeway, at night, in the rain, during rush hour. The engine shut off and left him stranded in the middle of the freeway. He was able to get it to the inside lane where it sat for hours on end until we could have it towed. The next day we had it towed back to Vancouver Auto Center and they had it sent out to service. A MONTH later he gets it back and drives it home. The truck wouldn't even start after that. Did I mention that Mo wanted to SPLIT the cost of the repair? He wouldn't even voluntarily honor his word. It wasn't until after some debated conversation he said he would cover it.... And the truck still doesn't even work. Mo is a manipulative type "A" personality who rolls everything back onto the customer as if ANY of this is my sons fault. They saw him coming a mile away and took advantage of him. He is a very responsible and respectful young man and it makes my blood boil that after four months, countless hours of issues and tow trucks and a ton of extra cash he is still without a dependable vehicle. Vancouver Auto Center should be ashamed. This is shameful. Please take your business elsewhere. Mo owes us $15k, plus extras. My son is borrowing a car and has a loan on a truck that he cant even use. Go back and read the ad about this "solid dependable" garbage. And to you Mo, none of this is my sons fault. When you speak to him dont cut him down and make him feel like an idiot because he had never bought a car before. This is on you. 100% on you. Shame on you. I'd give you zero stars if Google would allow it but you get one. Thats all you get.

    CarMax

    CarMax

    3.3
    (48 reviews)

    Had a really frictionless and painless sale of our Subaru Crosstrek here. Highly recommend. Here's…read morehow it went: -I went to CARMAX website and punched in my VIN # and a few details about miles and condition. They gave me a competitive quote. -I scheduled an appointment to sell it. -I arrived at the appointment. They checked out the car and gave me a check for the quoted price. -We were out of there in about 35 minutes total. Easy peasy. No hassles. No bait and switch. No haggling. So nice.

    Most of the damage to the vehicle I purchased happened at Carmax while it was being processed…read more I had an SUV shipped from a Carmax in Colorado to this facility. It had a few very minor scratches that were documented. I inspected the car first thing and it looked good and I asked to take it out for a drive and we began some paperwork to make it happen. The salesperson pulled the SUV into a receiving area for my test drive. While getting in, I noticed multiple vertical deep scratches on the driver's side door I hadn't noticed when I did my preliminary walkaround inspection just 20 minutes earlier. They were actually more serious than any of the minor documented scratches disclosed when the vehicle was shipped so I didn't understand how they could have been missed. I mentioned it to the sales rep upon return and was promptly dismissed. He didn't seem concerned at all and urgently ran off to return the car to the secure lot. Maybe they became more noticeable from the different lighting and direct sunlight. He mentioned later that he had trouble putting the lockbox back on the window because it kept rolling back down while he was trying to resecure it in the full up position. The plastic wind guard trim didn't help, Im sure. Apparently the car was detecting the lockbox as an obstruction as if there was a finger in the way triggering it to fully retract as a safety feature automatically, taking the lockbox down with it. I didn't think much about his comment at first, but put it all together after the fact. When the window was rolled down, the heavy lockbox Carmax struggled to hang on the window glass scratched the door...multiple times as they were fussing with it. The scratches are vertically aligned and exactly below where the lockbox was. Most scratches are horizontal, so these were odd looking. They weren't disclosed in the car listing because the car was most likely damaged in the care of Carmax after I paid to have it shipped. Since I am already into the car for shipping costs, no matter what I do, even if I return it, I'm out at least the $800 I sunk in shipping. So even walking away would be really expensive. The 2023 SUV only had 5K miles on it. Now I own it, and it looks like hell. I'm actually ill over this for not being more assertive. They ruined a really great SUV and stuck me with their sloppy damage and negligence. It looks like it was aggressively keyed. What I ordered and shipped, wasn't what I got. Now I get to drive it around, potentially for years, looking like someone who gets their car keyed. BUYER BEWARE. Don't give Carmax ANY money in advance. Don't have a car shipped. Just wait for the right one to pop up locally. Before you drive away, do a final inspection and match up any damage with what was originally disclosed.

    J & M Auto Sales - car_dealers - Updated July 2026

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