J.Crew

The service in the fitting room was really nice! Thanks!…read moreThey kept bringing me new clothes--even though I had explained exactly what I needed. I purchased six items, thinking the price was fair given the high quality of the clothing. I had specifically asked for natural fabrics--but look what I actually received... I didn't pay close attention to the labels at the time of purchase, but when I got home, I checked the composition and discovered that every single garment is made of plastic--100% polyester. I intend to return everything, as I have no desire to put plastic directly against my skin. The cashier seemed pleasant enough to me. I simply wanted to make my purchases quickly and without any hassle, but the local staff seems intent only on ignoring customers. Even though--being a Tuesday--it wasn't busy at all, I still had to wait for someone at the register to finally pay attention to me and be willing to ring me up!

Natalia is an amazing stylist!!! She has amazing taste, style, and a professional personable…read moreattitude!!! She is great at styling without seeming transactional and robotic. She needs a promotion asap!!!

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Au La La Design

4.4(39 reviews)

0.1 mi•West San Jose

Super satisfied with my dress purchase from au la la design! A little on the pricey side though…read more Great service and friendly staff at the store. I will be returning to au la la design for the next time I need a nice dress!

I didn't know I haven't reviewed Au La La even though I've been going to them back when they were…read moreat Downtown San Jose. It's now harder to visit since I moved 2 hours away, but when I can go, I always have a great experience finding a new dress! Every dress is so romantic, and a perfect fit for shorties like me! I love the fabrics used as they are light and airy. I do have to save up to afford a dress, but it's worth treating myself when I can. Customer service is always great as staff go above and beyond in helping me find the right dress. They are always patient when I'm trying to make a decision (which is hard when you want to buy them all). If you're looking for dresses to make you feel pretty, I highly recommend checking Au La La!

Valencia midi

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Black And Brown

3.8(502 reviews)

2.2 mi•Downtown

Locally owned & operated

21 years in business

Went thrifting this afternoon and my first stop was Black and Brown. I'd never been there before…read moreand wasn't sure what to expect. Wow, what an amazing store. They mainly sell vintage and modern secondhand clothes, bags, and shoes for women and men, but they also have new pottery from a designer called Familiar. The store is spacious and carefully curated. There is no thrift shop smell and it looks more like a cute boutique than a secondhand store. You can sell your clothes there, too. There are two floors of women's clothes and a separate men's shop across a little courtyard in the back. Most of the customers when I was there were young adults of both sexes. The store was busy on a Saturday in the late afternoon. Fortunately, they have a dedicated parking lot behind the shop with plenty of spaces. The staff welcomed me immediately when I walked in. I was interested in looking at purses and they had quite a few vintage and newer ones from designers like Coach, Tory Burch, Kate Spade, and Dooney & Bourke. I didn't buy any, but enjoyed checking out what they had to offer. I didn't pay too much attention to the clothes, except to notice that women's pant sizes on the second floor only seemed to go up to size 11/12. If they had bigger sizes, I didn't see them. Overall, I was impressed with Black and Brown and would like to go back.

Clean spot, especially if you have items you want to sell (fashion items) to this vintage thrift…read morestore on a corner of lot with parking spots available next door in parking lot. I was referred by another thrift store, so I decided to stop by (walk in/no appointments) to sell a few items. No long lines or crowds after 1pm Thursday. I never thought about coming here, but it looks legit and there's more upstairs to browse around. It was more spacious than expected in this old landmark building/house corner. Not bad at all. Staff is welcoming and worked pretty fast going through people's drop off bags of clothes, etc. They sell new items too (clothing/scarf dyes, little gifts, sunglasses, shoes, jewelry, and more). Items on racks are good looking and colorful in some spots. There were plenty of Baggu handbags for sale too. Good variety of colors and styles. They have good looking boots for sure. Prices on racks are on the higher end side/more expensive for thrift store items. Very clean though, like new for most items. It didn't take long before they were finished going through my bags. It's a bit more high end here, so if you have good brands vintage fashion items, this can be a good convenient spot for you.

Upstairs

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Women's pants.

Bombshell Boutique

4.5(203 reviews)

2.7 mi

The young blonde? (Forgot) woman who helped my boyfriend and I was super accommodating. she went…read moreabove and beyond and even gave us some suggestions on how to wear the clothing. This kind of professionalism is so sought after you should give her a raise. The clothing price is in there were not un affordable, ranging from 50 on up. Cool store will be back. Also, their clothing rack sale items outside are very high-quality.

I've been shopping at Bombshell Boutique for about 15 years and always make a point to stop in when…read moreI'm in Downtown Campbell. I love that it offers a true boutique shopping experience without the boutique price tag, and I can usually count on finding something I love. Unfortunately, my experience today (3/18) fell short of what I've come to expect over the years. When I walked in, I wasn't greeted, which is something I've always appreciated in the past--it really sets a welcoming tone. Jocelyn eventually helped me into a dressing room, but along the way there were several missed opportunities for basic customer service. I was browsing with my arms full, and at no point was I offered help holding items or starting a fitting room, which would have made shopping easier. When I was ready to try things on, I was asked to sort and count my items due to the 6-garment limit. I completely understand and respect that policy as a way to manage inventory in a small business. However, during that process, a few items fell behind the counter and weren't addressed at the time. Once in the dressing room, there was no check-in to see how things were fitting or if I needed different sizes or colors--something I've consistently experienced and appreciated during past visits. I did ask to swap out items, and Jocelyn was helpful and pleasant in doing so. At checkout, the items that had fallen behind the counter were brought up again, and I was asked if I wanted to try them on. Since I was already dressed, I declined, but it would have been helpful if those had been handled earlier. There was only one other customer in the store, who had already checked out by the time I was in the fitting room, so it didn't seem particularly busy. I've always associated Bombshell Boutique with attentive, thoughtful service--being greeted, having items held, and receiving support in the dressing room. That level of care makes a big difference and is part of why I've been a loyal customer for so long. This visit just felt a bit lackluster in comparison. I'll definitely be back, but I hope this was just an off day.

Love this little boutique!. Great deals and a sales rack! Hee.

Great Sale Rack today! 12/20/25" 50% on everything on the rack!

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Winter coat

Sezane

3.3(18 reviews)

0.5 mi•West San Jose

Beautiful shop. I had no idea there was one here so it was a pleasant surprise to see. I had to…read morestop by, but I did not have a lot of time. I was approached by a very friendly employee who asked if I needed any help. While I saw items I was interested in knowing more about, I was on a time limit and knew I wouldn't have time to even try anything on. I really wanted to do a quick walk around of the store to see what merchandise they had and to take a mental note. They had a live embroiderer near the dressing rooms who was embroidering things for clients. They also had little mini chocolate croissants with cute branded Sezane napkins near the shoe area. I think I was approached by two employees who were nice and personable. While I did not get greeted by others when I was in their area of the store. This is just a pop-up shop still -- its not a permanent location. There is one in SF apparently. I've been to the one in NYC and the pop-up shop in LA in the past. Sezane is on the higher price point, but I do still love the brand and would love to see more boutiques to visit for an in person shopping experience. I do believe that if you invest in pieces from this brand, they will be timeless, as I still would wear the items I purchased many years ago today.

I'll preface by saying the clothes are beautiful and feel high quality, and I walked out with two…read morepieces recently that I love. I know this is the Bay Area, but I'm not about to drop $100+ per piece at a DTC brand without seeing it in person first. (My mom dressed me in clearance JCPenney and hand-me-downs as a kid.) I've been inside this specific store twice and the one in SF once. The day I made my purchase was a weekend, whereas my other two visits were on weekdays. On weekdays, the store is pretty much empty. I think for shopping in store at Sezane, that is the preference. My biggest peeve with both the SF and SJ stores (and I assume this is a feature of all their stores) is the cubby wall. They could have put multiple racks in that space, but instead they have a massive wall of cubbies with a different style in each cubby. They're all folded, and I was told you need to point out an item and have the employee take it out to show it to you. The same employee then has to find your size and refold and put back what was taken out. This is literally the dumbest thing I've ever seen in a clothing store. What if I want to see every single piece? How do I even know what the fabric feels like, or if it's sleeveless, or if it's a sweater? You don't, unless you've memorized the Sezane online catalog and know exactly what you're looking for. I could just feel the employee's annoyance every time I asked to see a new style. I would have LOVED to browse more, but the store was very busy, and I didn't want to be a burden. On the weekend day I finally bought something, there was one cashier and there was a line rapidly building behind me as there was a customer who had some sort of involved issue. There was no backup cashier called (not sure they have that capability), and we all just had to wait. I also really wanted to see some dresses in person, but they barely had any - maybe 3 or 4 styles whereas they have a lot online! The clothes are beautiful and maybe if you are shopping 1:1 with an employee on a less busy day, it could even be fun!

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Anthropologie

3.5(236 reviews)

0.1 mi•West San Jose

Love the 50% off sales and the return processes are always fast and easy! Good selection too --…read moreonline has some things that the store doesn't have and cube versa in the 50% off section so definitely check it out.

I love this store and have always had great experiences, which is why this visit was a little…read moredisappointing. The staff wasn't as friendly or welcoming as I'm used to, and the store felt pretty messy and chaotic. That said, I still love the candles and all the great deals--they're the reason I keep coming back! There's so much to browse, but without much assistance from the staff, the layout can feel a bit overwhelming. A little more organization and a bit more kindness would make the shopping experience so much better.

Christmas novelties

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Inside

Madewell

3.4(74 reviews)

0.3 mi•West San Jose

Had a return to do and it was quick and easy. I've always heard great things about Madewell Jeans…read moreand found a pair quickly that I liked. Tried on two different styles and the associate was really helpful as I wasn't sure whether to size down or size up. I love that you can donate a pair of any jeans to get $20 off a full priced pair. I didn't bring one in, but I have a week from the date of purchase to get a $20 credit back to my card.

My wife walked in today 8/16 and was greeted with snooty attitude from young sales women when she…read moreasked for assistance. Beware

Newly renovated!

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Yep- 30% off right now! Too bad they don't have the jacket I want.

Classic Loot

4.6(164 reviews)

3.3 mi•Downtown

While walking around Japantown, we stopped into Classic Loot after seeing their cute pink signs on…read morethe corner. The girl working was super nice and friendly. We looked at all the cool stuff (new, used, vintage, trinkets and accessories). So many fun things! Such a fun vibe. We can't wait to go back!

I just learned about Classic Loot this week and had to go check it out. It's a shop in Japantown…read morewith new and secondhand items, like men's and women's clothes, purses, jewelry, Sanrio merchandise, plushies, crafting kits, greeting cards, and more. It's very cute and very clean, and doesn't seem like a thrift shop at all. The young woman working there was friendly and helpful. I saw lots of little things I wanted to buy, like the tiniest Labubu I've ever seen, but didn't end up purchasing anything. Most of the clothes and accessories for females seemed targeted toward young people, but I'm glad I stopped in and checked out all of their cute loot. Be sure to bring change for the metered parking or plan to use your credit card.

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Penelope Boutique

3.3(49 reviews)

0.5 mi•West San Jose

Couple days ago, while shopping in a store, I noticed a group of young high school girls who were…read morefocused on making TikTok videos. The saleswoman, who was extremely kind and professional, asked them politely to refrain from making videos in the store due to privacy concerns. However, the girls immediately began bullying the saleswoman, telling her that she was only a salesperson and that they could try on as many dresses as they wanted. They also made it clear that they had no intention of buying anything and continued to create noise and laugh at her. Eventually, they left the store. I was extremely disturbed by the way these girls treated the saleswoman. She was a classy woman who did not deserve to be bullied in this manner. To my surprise, I have noticed more than 10 or 15 reviews from that day from seemingly girls and a couple of guys. I did not see any other guys in the store that day, only these teenage TikTok girls. I hope that these girls are held accountable for their behavior and that Google & Yelp takes notice of this incident. It is unacceptable to treat anyone in such a disrespectful and rude manner.

Penelope will not take back any returns. By Law, she needs…read moreto write All Sales are Final on the invoice. She did not write this statement on my invoice.

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Nordstrom Rack

3.4(434 reviews)

3.2 mi•West San Jose

I hadn't been shopping in a long time and didn't even know my size…read more Every person I encountered was lovely. A particular shout out to Angelica. She is knowledgeable, listens and extremely helpful. I plan to visit the store a lot. It was a wonderful experience!

I ordered for pick up at the store in Saratoga…read more I went to the pick up counter and just stood there as more than two associates walked by and didn't even acknowledge I was there. The first one just walked off because she was leaving. But common courtesy would be to say something like, someone will be right with you. It was like they were afraid to make eye contact for fear they had to do their jobs. I had to ask and make myself known and was basically shooed away. Once by the cashier next to the pickup counter and once by an associate that was walking out to the case to unlock it. Horrible service and I will never use this service again. Don't offer a pick up if you can't staff people there. Would have been to just given free shipping so your not friendly staff don't have to service anyone. This is why retail is going to die.

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6 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Antonio V.

15 years ago

j crew has disappointed me again.. my wife had bought me a summer cloth from the store and i had to return it becuse of the size matter. casher said that they will credit the difference to my credit card... but that never happend... this girl never gave the credit and keep the money for herself and spend it on some girly cloth that i never bought...i talk to the manager and she said that she dosn't know and her excuse was that she just started working as manager at the store and she can not help me.... i just love the way they gave me run around and bull shit me with lame excuses.... and my friend told me that this kind of frud happend to him too... and many others...just because we are not from this country .... that is very sad..... i will never shop from jcrew again.... read more

Sam L.

11 years ago

I was looking for a new dress shirt and pants in VF for an event my girlfriend was hosting and I was surprised to find some great options in J. Crew. Unfortunately nothing I bought was on sale even though a lot of other items were that day, however the cost wasn't that bad considering the shirt was made of a nice linen material. I also got a nice looking tie to go with it and a pair of Henri dress shoes too. I'd probably give the store closer to three stars, but the styles are right up my alley so I'm giving it four. read more

Dale S.

12 years ago

j crew is a store that sells casual clothing and accessories for women and men. the prices are a bit expensive and quality is high class. the staff are helpful and nice. the store is clean and well organized. this store has a nice selection but doesn't have much so i had to order from their call in catalog, but it's still a good store read more

Cindy C.

13 years ago

One of the best J Crew stores I've been to.I love walking into stores and getting service, that just makes you want to buy more and more and it seems like they know what your style and own personal needs are. Which is also a bonus. Highly recommended !! read more

Ashley M.

12 years ago

not a fan of this one, sales staff are very push and obviously work off commission. Sometimes a girl just wants to shop around and look without being approached every 3 seconds. Id rather go to the one in Palo Alto. read more

Kev W.

11 years ago

Love j crew! They have the best items! Staff was phenom and I love all the new items that come in seasonally. I always feel super welcomed here always buy more than I should!! read more

J.Crew - menscloth - Updated September 2026

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Banana Republic Factory Store

3.4

(81 reviews)

This is one of my go to store when I come to Great Mall. As there is no longer a Banana Republic…read morestore at Stoneridge Mall or Walnut Creek. I wear a lot of clothes for work from this store and I come to this store from time to time or purchase online. Great value and style and lots selection for work. Service is fine. I like to look through the clearance rack to find deals.

We came into the store to try out a different t-shirt size for my hubby as I bought him a sampler…read moreof white T-shirts for Christmas. The deals for Black Friday is definitely worth it for Ts but I snoozed a bit and still got a quasi good sale price during December. Anyhoo, we decided to come in and just get a few of a specific shirt with the sale online being almost comparable to the price I paid. L O C A T I O N Banana Republic Factory Store is located in Great Mall on the east side of the mall. I usually park at Marshalls and then walk to the right. I N S I D E Layout seems to mimic GAP considering they are part of the same company. Women's on the right side and men's on the left. Unfortunately the sale they had online for an extra 40% off was not applicable in store so we ended up doing a return of all the shirts I had and bought 3 of one type of shirt online and did a pick up in store. It was pretty instant. As soon as I entered the order, one of the store associates was about to fulfill our order when we just told him that it was in our hands. So we didn't wait at all as it wasn't a busy day. He packed up our shirts and then just verified my order with my ID and we were off. S E R V I C E Returns was seemless and easy. Ordering online and pick up was also very quick. Again it's also because it wasn't super busy when we did our order so it was instantaneous. O V E R A L L Not a bad place to go in store to pick up online orders for Banana Republic Factory. I've done so in the past. Sometimes the online prices are better that in the store and sometimes it's the opposite. It's definitely a gamble. Good customer service here. Glad it's close-ish to home for returns and exchanges.

Calvin Klein

3.1

(43 reviews)

This store has a lot of good stuff and clothing to buy especially when they go on sale or during…read morethe holidays. The only problem is you never know when the price will drop. Its just a matter of checking in from time to time. I bought a black vest that was $68 and after christmas it dropped down to $40. I've been looking for that type of vest and asked one of the staff members if the price will drop and he said no. Luckily, I stopped by a week later and discovered that it did drop! I was very thankful for Niko who is the store manager to accommodate my request and price match what I originally paid for to the marked down price. He was very friendly and understanding. Had great customer service and for that reason I will definitely be back!

Extremely helpful and friendly staff. Been here 2 times and both times I've been extremely pleased…read more The manager is also very helpful and she walks around the store to make sure everything is running smoothly. Some shirts are very limited when it comes to size but other than that there is a great selection, great staff, great prices, and great ambiance!

Marine Layer

3.7

(19 reviews)

Greenwashing to the max. Their clothes disintegrate after just a few wears and washes. Their…read morecustomer service is passive aggressive to the max. I ordered a $150 cardigan that developed a hole in the armpit after fewer than 10 wears/washes. These aren't investment/capsule pieces at all. Just fast fashion with great marketing.

While I like their clothing, I had a really frustrating experience in person with an online return…read more I had purchased a coat online (coat was great but just didn't fit right) and, since I was in the area, decided to return at the store. In retrospect, I should have just mailed the return in as I had originally planned. The male salesperson helped me out, scanned the item, and I thought the return was complete. However, when I went home and checked my receipts, I realized that I had gotten incorrectly charged for an exchange for a $100 sweater instead of getting refunded for the full amount of the return item (keep in mind, I just returned the coat and left in less than 5 minutes; I certainly did not purchase any items or make an exchange). I called the store and am hoping the mistake will get fixed and I'll get reimbursed the full amount but this was super frustrating and has never happened to me with another company before - I'm still at a lost for how I could have gotten charged for an item that I didn't purchase....

Oak + Fort

4.2

(20 reviews)

Such a lovely shopping experience! Areli (I hope I'm spelling her name correctly) was the absolute…read moresweetest! I had a few items I wanted to try on and she also put in extra pieces for me in the fitting room that are similar to my style! I have such a difficult time finding jeans that fit nicely and she was a genie in getting my perfect size without even measuring me and found the cutest trench coat too! Loving how curated it feels shopping here now.

Bought my grad dress here yesterday after being let down by many other stores. The customer service…read moreis amazing and I can't believe I have always brushed this place off in the past. They have a lot of cute styles and the quality of the clothing feels good. The employee attending to me offered to steam my dress for free, which was so kind. She didn't have to go out of her way for me, but she did, and I am so grateful. She turned an awful shopping experience into something great.

Coach Men's Factory

3.0

(13 reviews)

Alan was a great associate that was able to help me and give me some great advice! No other…read moreassociate approached me while I was in the store browsing around for about 20 min. Alan stepped up, made short talk and made me feel comfortable! I would definitely recommend to look for him when shopping here. They had a great selection for things that are currently trending, the value of the product and associate help was all great!

As I was waiting for Janet, the Coach Men's Factory caught my attention with a sign in the window…read moreannouncing 50% discount on all bags. I'm a male version of a bag whore! I have an extensive bag collection from Louis Vuitton, Tumi and Coach, including massagers, backpacks and over-night bags, so the last thing I needed was yet another bag. Shoe loving ladies, you know what I am talking about! As an addict would make excuses to see his dealer for the last time, I told myself the same and strolled right in. Immediately I was greeted with a smile and reassured that the discount was in affect. The staff offered assistance, but I politely refused, as I was only browsing. It didn't take long before I was inspecting several bags, still in denial, trying to decide which would best fit my needs. Eventually, I asked for assistance, as I was attempting to select the best color shade and leather texture of the same bag. Holly assisted me and suggested to bring out the rest of them from the back, so I can choose the perfect one. She brought out another four to choose from. Now that is customer service! Typically you ask someone to check for an item in stock and you're faced with resistance and laziness; not so with Holly and the Coach store. I made my purchase, and the bag was packaged with care. The store was well organized and kept neat and tidy. The sections were organized by style and type, making browsing effective and efficient. One minor issue was that the nearest mirror to the sunglass section was on the opposite wall, roughly twenty feet away. This should be easily remedied by store management. Overall, the customer service was personalized, helpful and the staff was not aggressive to make a sale. I would definitely return and shop here again (still shaking from my addiction).

Talbots

3.9

(14 reviews)

IMHO Happened to be…read morein Old Town Los Gatos for lunch with friends and afterwards strolled into Talbots, which just so happened to be having a 70% off Clearance Sale!!! I love a good clearance sale, and this one did not disappoint! I found a pair of red denim jeans, originally priced at $99.50, marked down to $79.99, and at the 70% off last mark down, I paid $24 for them!!! I also found a beautiful black linen dress with embroidery at a great clearance price! The store associates were very friendly and helpful! Thank you, Maxie!

Everything I purchased was excellent quality. I love how the catalog and the website coordinated…read moreoutfits down to the jewelry. The customer's reviews of clothing have been accurate. All very helpful when ordering online e.

Vans

3.6

(58 reviews)

Stopped by the Vans at Valley Fair and had a really good experience. The staff here were genuinely…read moresuper nice and helpful without being pushy, which made browsing easy. Tried on a few pairs (they've got a solid selection of classics and skate styles), and the team was quick to grab sizes and answer questions.

I enjoyed the customer attention provided by Mara last month... She welcomed me as I entered the…read morestore, asked what I was looking for and quickly provided some options for my eventual purchase. I was impressed by her clear and confident explanation of each styles benefits. I appreciated this information and the friendly service offered by Mara which encouraged me to return a week later and purchase two additional pairs of shoes the following week...this location does a great job of coaching and teaching its employees about quality customer service...

Versace

3.6

(34 reviews)

•$$$$

Eddy at this store is absolutely wonderful and what a sweetheart. Look at the beauty of this…read morewrapping and packaging! My Versace store didn't have the Hyunjin event so he was so kind in assisting me with being able to receive the postcards with my purchase. Wonderful and amazing! Highly recommend this store for its enthusiastic workers and caring service! Will definitely be a repeat customer for events in the future! :)

Versace has always been my favorite and the service at this location keeps me coming back . Thank…read moreyou Laura and everyone else for a wonderful shopping experience.

Nike Factory Store - San Jose

3.7

(162 reviews)