I explained to three different employees that the iced tea had spoiled. It tasted fermented and clearly wasn't good anymore. We went back and forth for nearly 10 minutes because they thought I was asking them to dilute it with water, when all I was trying to say was the tea itself had gone bad. At that point, I just asked for a large ice water and said I'd be on my way. They then asked if I wanted a refund, and I told them that was fine, even though I wasn't originally going to ask for my money back. Honestly, I just wanted them to dump the tea out so nobody else got served it. Everyone is already trying to rush through lunch, and fast food isn't even fast anymore. On top of that, the quality of the food has gone downhill over the last decade. It's disappointing because the iced tea and ranch dressing were about the only things I still liked there. So long, Jack in the Box. read more

Why have a drive thru??? They ask every car to pull around not joking 5 cars in the parking lot waiting for food and no cars in the drive thru. They forgot my sauce so I had to go in and get it. Mind you I get out of my truck and walk in behind the lady who brought my food to the parking lot who I had to get her attention. To get hot sauce and sweet n sour sauce when I watched the guy pull it out when he asked me what sauce I needed before asking me to pull around. If I'm in the drive thru I DON'T WANT TO GO IN RESTAURANT read more

Drive Thru service on a Sunday morning was reasonably fast. Sandwich was good, but French toast sticks were hard/tough. Cooked or sat too long. I'm not mad at any of it, though. I'll be back when the next craving hits. read more

It was fine. I got a free ultimate cheeseburger with lettuce, onion, pickle, mustard, and ketchup. I also bought their value meal its similar to McDonald's six dollar meal, everything was hot and fresh and I was able to substitute my fries for onion rings, not bad. read more

Jack in the Box - My POV - Fast Food Near Me - Henderson, Nevada

I've been to this location more as a DoorDash driver than a customer, but both experiences have been just fine. I never have to wait a long time for my order and the food comes out as expected. As a customer, I would not dine in as it seems a little on the small and cramped side. Not a single issue thus far. read more

Normally this service is wonderful when I come during the day etc. I've been coming overnight for some food, you know to fulfill my 3AM hungry needs. The drive thru person at night is so rude and disrespectful without no regards to attending a customer's need. "Always responds with "anything else." No goodnight here's your order." Answers in a rude tone. and that also comes from a service worker. I would never treat my customers that way so i don't appreciate being treated that way. read more

This location is a hit or a miss. Graveyard crew was awful, then decent for a while. Now... just got home to open my bag of tacos that are still frozen in the middle and have a shred or two of lettuce each. Also...I ordered them with no sauce. They're not only partially frozen, they're smothered in the sauce that I hate. The girl working the window is rude...zero manners. Mission accomplished. We're no longer going to this location. read more

This Jack-in-the-Box has taken up to 18 minutes to do one hamburger, if you want to wait for a hamburger if you are in a Michelin star restaurant go to this Jack-in-the-Box service slow kitchen disgusting I will never go in there again. read more

Jack in the Box - Slowest service most disgusting kitchen I've ever seen - Fast Food Near Me - Henderson, Nevada

The food and service...horrible! Drive thru employee gave me wrong order. Got home to find I had to go back and get my correct order. When coming inside to let them know they gave me the wrong order, the guy was rude, acted like he didn't do anything wrong, got soggy, cold, greasy French toast sticks. The guy shoveled through the bag, threw the new items in. No fresh bag, no apology, nothing! Acted like he was inconvenienced because the girl at the counter pulled him away from his incompetent drive thru duties. These employees should have pay deducted for every order they get wrong and don't verify before giving to the customer. These type of employees are not worth the salary they are being paid. I would rather get the wrong order with apologetic employees than get the wrong order with some rude employee acting like they were put out over a customer returning. Shameful!!! read more

I'd give 0 if I could, ordered in drive through two sandwiches and done boneless wings, got told to go wait in slot 1, waited 30 min and finally walked inside. Woman rudely looked at me stupid same with the guy working window, asked what I got said they just bagged it and handed me 3 bags, I'm now in my car driving away and they handed me fries and curly fries, I didn't even get my damn order after 30 min and got three bags off stuff I didn't even ask for. This place is absolute trash don't ever go here, first and last visit, I'm so beyond annoyed, legitimately might never go to a Jack in the box in general ever again. read more

I don't like to complain but it was bad. The drive thru employee must've been high. 30% of the fries were inedible, I ordered a bacon double smash sourdough and received a bacon cheeseburger. The soda had no ice. The Norris tacos were good. The speed of service wasn't bad. The drive thru guy opened the window 1/3 of the way and squeezed everything thru the hole read more

Ordered a Bacon Ultimate Cheeseburger, 4 Regular Tacos, and a Large French Fries. I had asked for no Mayo and found a load of it when I had opened my burger.They only gave me 3 tacos and they had given me Curly French Fries instead of french fries. The staff were NOT the least bit friendly, took at least 30 minutes to get my food, AND not to mention the food what less than exceptional. By far my WORST Jack In the Box experience! Edit: ALSO there are more than an adequate amount of staff to be making food on time. I feel bad for the one worker making the food! The manager must be bad at their job. read more

Jack in the Box - Fast Food Near Me - Henderson, Nevada

The district manager or corporate needs to do some visits at this location. I will NEVER go back to this location, and would rather drive all the way to Boulder City! We went last night, and the service was terrible. The kid at the window was so rude was wearing a hoodie and seemed like he hated his job. The breakfast croissants were COLD and the sausage looked pink. Worse breakfast I've ever had from there. Then I order two burgers (one with onion, and the other with ketchup and pickle) and they both came plain and of course COLD! I know you can't expect much from fast food, but this place is TERRIBLE read more

Saturday lunch, semi busy. Cheeseburger and fries. The fries were colder than room temperature as well as the sandwich meat. Went to counter after throwing away fries and eating most of cold sandwich and asked, "Your big sign right there says, "We don't make it, till you order it." How could my fries and sandwich both be cold if you didn't make it till I ordered it?" They replied, "That doesn't mean "We don't cook it till you order it" it means "we don't assemble it till you order it." I replied "Seems to me it would be mighty hard to assemble it before I order it???" They said "We only work here. We can't change anything! Would you like some hot fries?" I declined. They did offer to give me fresh fries but I was plenty fine eating. read more

i had done a mobile order at this location. not only did i have to wait for over 15min in the drive-thru (they were only taking & moving up one car at a time) but my order was wrong from the food, to the type of fries & even the drink was wrong (also no sauce was put in the bag, but that happens sometimes so i get it). i had to come back in to get the correct order, and they had a line of people inside as well. i feel for the employees here because i could tell they were all genuinely trying. the supervisor/team lead girl with the lashes was nice, not apologetic at all but nice. i think the boy they had up front was new to the job, he was definitely overwhelmed and luckily the sweet drive thru girl (never the supervisor) was helping him every so often. Kudos to her honestly. i worked at Jack for abt 7 years & i can tell you, this is the reflection of poor management, cus the team was strong from the cooks to the drivethru. all the food was piled up waiting to be bagged but the supv was hardly any help with directing/helping the ppl on what to do or even communicating at all. she just stood in the middle 99% of the time. everything could of ran a bit more smoothly had she just moved and helped more. read more

I was having trouble with the app on my phone while trying to order food for me and my kids, but the app wouldn't let me pay. So I asked to speak to a manager, and when I explained to the manager what was going on, she said she couldn't help me. I could not understand much with her accent but I don't think she really understood complete English either. But she told me that no one can do anything to help me. So I asked if there was a phone number that I could get tech support to help me with the app, she said no. So how does someone get any help with issues like this. She gave me full on attitude at this point and kept repeating no one can help me. My family and I have always gone to this Jack in the Box, but now I'm definitely going to a different location if I ever even take my family to any Jack in the Box location ever again. I told her that she just lost business from a family of seven, who normally can spend more than a hundred dollars at any fast food restaurant we go to. On top of all of that , not one table in that whole restaurant was cleaned. read more

This restaurant will make you come inside to pick up food even when it's 115 degrees outside. My car gets extremely hot as anyone else who lives in Vegas knows what it's like. Could just make it easier like every other restaurant and allow you to pick up through drive through even for delivery service. Worst experience and slows down everyone's tasks. read more

Every time I come here there's always a problem except late at night the mid shift crew is rude and they seem to forget at least one thing I would rather drive to the one on horizon and horizon ridge jack in the box those guys are way better read more

Very bad service I should've recorded the incident but basically went through the drive through and the African American lady with a nappy Afro threw my food at me. I don't know if she brought her personal problems from home but she definitely should not be working at a place that deals with customer service. You're better off eating at a different establishment. read more

Came and ordered French toast. We ordered 6 and they only gave us 3. We waited over 10 minutes. The person at the window acted like they didn't want to be there. Maybe that's why they didn't take my order correctly read more

I have been here a bunch of times and it's just Jack... which is good. But today I got an OIL BOMB THAT DESTROYED MY CAR SEAT! 4 tacos and a chicken sandwich with tomato. I got home 4 minutes later and there a a huge oil stain on my car seat!!! ...and I got $0.04 worth of tomato... and $0.03 worth of lettuce. Which would mean Nothing of the tacos didn't destroy my car seat!!!!!!!! read more

See all

If I could give this place 0 stars I would! A bunch of workers that don't speak any English this is America. Food was terrible, not fresh at all. And the manager does not care. read more

Shout out to the overnight crew. Working graveyards, finding food that's actually cooked thoroughly and made with care is hard to come by. Not only were they quick, it tasted great, and it was overall a good vibe giving my order. Again, shout out for you guys staying open and get this... the fries were actually crisp. Will come again when I'm around here. read more

Horrible, if you take drive thru. You'll have to wait more than 20 minutes for them to give you your food. Do not recommend this location.

all my food was incorrect. your employees fucking suck. the service is horrible. fuck you jack in the box

Night crew at this location will say "our system is down" or say they are out of the first thing you try to order.

Warm Springs Street location is awful. Food is consistently cold and greasy; they say your order is cooked and made when you order it; that's a dam lie! The owner of this business is too blame because he allows this. I ordered chicken strips with fries ($5.00 special) it was terrible! chicken tasted like the frozen nuggets you get at the grocery store-very low quality-like chicken meal not even close to real chicken. Any very greasy and cold. The fries were very greasy and wilted. They should be shut down turning out lousy food like that I dont care if its a drive thru. Won't be going back read more

Costumer service is horrible!!! I didn't get her name but based on the attire she was wearing she was the manager. Slammed the door on me, never even ask me if i wanted any sauces. I try to never come out rude but she shouldn't be that way towards costumers. My order was at 9:00 pm. The first that first took my order started off nice. read more

I went through the drive thru. Ordered a sourdough jack, and they didn't toast the bread. Lazy. I also ordered a classic, sauced, and loaded popcorn chicken. It came plain. Just save time and money and don't go here. read more

They always have 3-4 people on front and drive-thru and only one person making food. The manager is clearly awful at their job. Every time I come here I feel so bad for the person alone making orders. Wait times up to twenty minutes. I do not recommend this location. read more

I just got back from ordering a salad from there and I opened it up and there was black, spiral curly hair all over it. Had to throw it away and $9 went down the drain. read more

Came here to grab a quick lunch while on break at work. Ordered my food and everything was fine until when it came to giving me my food the cashier(could be a manager since she was dressed like on) was extremely unprofessional. She was talking to the worker there and had her back turned toward me in the drive thru and was handing me food at the same time. really? You couldn't wait until your break or when you are off to socialize. What if I didn't grab my food and you let go and it drop would it be my fault or yours? The she just turned and walk away Um thank you have a nice day?! I'm pretty disappointed with this location when it comes to customer service this place had none. I'm sure I won't be back read more

This restaurant is disgusting I see the person is cleaning the restroom come out and start put some fries in the fryer They don't even change the gloves that is disgusting read more

1/10 They never get your order right. Too busy screwing around in the back. Last time I came in to get my order fixed, I overheard them telling their manager they couldnt read the order read more

I ordered a beverage and jalapeño poppers from here. When I got to the window I was told they were out of the drink I ordered and didn't offer me a refund when I said I didn't want a different beverage so I wound up ordering a drink I didn't want. I got so sick to my stomach after I ate my food. It was absolutely terrible. The poppers were cooked poorly, which is surprising since I went there at 3a.m. when absolutely no one was in the drive-thru so you'd think they'd have the time to cook them properly and not burnt seeing how they had nothing else to focus on....I will never return to this one. read more

This jack in the box really didn't have their best custoner service employee's working the grave last night. The guy that helped me his name was Jorge. Horrible, horrible drive thru service. First off he rushed me to order, whike ordering he asked me to talk louder so I did. Then he asked anything else ok pull up to the window, I was definitely not done. I pulled up to the window I had a coupon that stated 15% off my order I showed him and he said no this is for milkshake. No where on there does it specify that it needs to be used on a milkshake. Then he's telling me huh, huh, huh.. While huhing me he has both his ear buds in so I told him to remove them and he'd be able to hear me. He acted like he didn't hear me again. This is annoying. This isn't the 1st time Jorge has done this. read more

They are always nice here. Always get the custom order right. Food tastes good, never too greasy at this location either. Great people! And great cooks. Thank you. read more

Bacon cheddar potato wedges. Maybe there is a shortage on bacon and cheddar? I have to write more so maybe they just don't give a damn? read more

Jack in the Box - Not bacon cheddar potato wedges. The guy only knows how to make potato wedges? - Fast Food Near Me - Henderson, Nevada

First ordered 2 munchie meals and, as always, normal fries. The guy refused to change it - every other store I've been to in this state including other states and this store 2 weeks ago has done it - but fine so I ordered a extra normal fry. Then I get to the window and get my iced tea, take a sip and it's very bad and skunky- I tell the guy to dump the tea because it's bad and all he does is say "it's bad huh" and then closes the window never offering to fix it. Now I get home, 5 mins later and with my heater and my seat heater on high, all the fries and tacos are ice cold and hard. One munchie meal had 1/4 of the serving of fries (I have a pic). This was the worst experience. This store is also surrounded by 6 other fast food places that were open so I didn't HAVE to go there to begin with. I will be also looking for a dm email to send this to. read more

Jack in the Box - Fast Food Near Me - Henderson, Nevada

Acknowledging people in the drive through and letting them know u will be with them shortly goes a long way instead of us sitting there in silence waiting to hear anything for 10 minutes...been in lime for 30 minutes minutes total now read more