I made a return trip to this location after a horrible last visit. This time , I was just going to grab a couple tacos and some fries , simple order. I tried to make my order at the drive through and had nothing but problems with an employee who didn't understand English and had me drive up to the window to resolve the order. I used the Jack in the Box app on my phone and was told I couldn't use the app.. okay, here's my order, they couldn't understand. Several minutes of their confusion and I just said "Can u speak to the manager?" They were the acting manager. I was then told to move forward that they were busy. No customers inside ans no one in the drive thru. Unbelievable. What has been almost as frustrating is that there is NO WAY to contact a customer service employee, none. The "contact" by the Jack B business manager is fake and a cut n paste response given to any complaint. The email listed doesn't route so it's a continued loop of " we don't really give a shit" read more

Went to Jack in the Box and had a terrible experience. They messed up my order three times, and when I finally got my food, my sandwich looked like someone had taken a bite out of it and the fries were soggy. My husband was very polite the whole time, but they kept closing the window on us while we were trying to fix the order. Super frustrating. Definitely not coming back. read more

Genuinely the worst place I've been too, how do you mess up a mobile order so bad. Also nobody here speaks English so good luck trying to fix your order. read more

Five stars for Uzias and his customer service. Went above and beyond when I left with window without my drink, distracted by my toddler. Super appreciate him! read more

I really appreciate that Jack in the Box is always there for you. I personally stop being pleasant and friendly after about 7pm, but these amazingly wonderful people are there to feed me at 10pm when I am hungry as heck after a long day walking around SeaWorld, or back in the day when I had to be on base by 6am. The food is PIPING hot. They make it fresh, so be prepared to "hasafasasa" (open-mouthed trying to suck in enough air to cool down your mouthful of food, IYKYK) if you are hungry. We just went through the drive thru, but they make sure you have napkins and hot sauce and everything else. We got a big ol' carton of mini tacos for $4, some tasty churros, a cheeseburger and two of the big tacos for me and it all hit the spot! This place is one of those classic fast food joints that always rocks. read more

Do yourself a favor and don't go to this Jack in the Box. The customer service at this location is consistently bad and the food that I was given was even worse. I decided to try the new spicy chicken strips and they were disgusting. I'm not sure why, but the chicken's taste and texture was just like rubber. read more

this place is bad. foods bad, customer service is terrible. don't waste your money on this place. they are rude, staff is unfriendly, place is slow, and the food doesn't even taste like jack in the box. I'd rate yall 0 if i could. read more

Jack and the Box is reselling food that is already in contact with other customers. This is the second time visiting and last. Each time they have messed up our order. This time they didn't take down our order correctly and gave us the wrong fries. That's fine, we are told to pull around and park. The women working there proceeds to come out with our curly fries and demands that we give back the wrong ones. Mind you our hands have been in the bag ensuring our other food was correct. Horrendous Jack n the Box practices. Call the health inspector. read more

False advertising on their board. JR bacon cheeseburger advertised for $2.19 but charged me $2.99 & refused to honor their own advertised pricing. read more

Jack in the Box - Burgers Near Me - San Diego, California

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As being a former jack in the box employee, I was very disappointed with the customer service and food quality. Especially that I was the only person in the drive thru at the time. Nobody in the store just employee. Then handling a 20.00 bills and hot getting correct change back. When I mentioned that I have you a 20.00, she roll eyes like it's was my fault. To finish I received the wrong order. Won't be going back to that Jack in the Box. read more

Slow drive through. They have one window to pay and one to pick up food. They only use one window. Pay window was boarded up. Food was good. read more

Claims to be open 24 hours a day but just not at 4a Myself and three other customers were all there at about 4 AM greeted by a janitorial cone in the drive-through and a locked lobby. One of the other potential customers move the cone and went through the drive-through only to be told they open at 4:30 AM. I'm fine with them being closed for an hour, if they said they were open 23 hours a day. But Jack-in-the-Box proudly claims they're open 24 hours a day which is just false advertising in this case. read more

Jack in the Box - Jack in the box's way of saying they lie about being open 24 hours. - Burgers Near Me - San Diego, California

Waited 12 minutes in the lobby. They only took drive thru orders even though they saw me. Very disappointed so I left.

Foods good no ones at register they have a self order machine but never do the requests. Every-time I've been i haven't talked to anyone took 15 minutes for ranch read more

Conveniently located a few lights before or after the freeway exit, this is always a great choice for a coffee or meal without a line compared to McDonalds or Starbucks. The place is clean in case you decide to dine in or even use the restroom. Their staff are friendly and hard working. I'll be back for sure when in the area. Thanks Jack in the Box for keeping me full without breaking my wallet! Too much good stuff... Two tacos, mini pancakes, Oreo shakes, Jumbo Jacks and cheesecake... it brings all the boys and girls to the yard! read more

Jack in the Box - Coffee - Burgers Near Me - San Diego, California

I pull into the drive thru, they promptly take my order, I pull up to the window and pay for my food and they then immediately ask me to pull around front to park and wait for my order of 1 BREAKFAST JACK! I questioned if they had me down for 1 breakfast Jack and San says yes, it's just because of the clock. I pull around front and there are 2 other customers parked waiting for their food already. They came out a couple minutes later with our food! read more

The place is on lock down during the pandemic times. But they find a way to keep the food flowing. I will definitely be back. Oh hopefully they allow bathroom use. :( read more

Jack in the Box - JBX. - Burgers Near Me - San Diego, California

PEOPLE the chicken strips with BBQ and buttermilk ranch is delicious! The fries were sometimes not as hot as it should be. The mozzarella sticks was burning BLAZING HOT PEOPLE!! So becareful!!! The reason why I like this branch in particular is because it's pretty quiet here. If you like privacy, then you'll like this place too. The service is a bit on the rush side. Sometimes you get a young newbie on the job that just wanted to get every order out of the way and sometimes you get an older and more experienced person to take your older. The service is a bit of a gamble here but, not harmful, least to say. Will I be coming back to this branch? Most likely because this plaza also has other good foodie places like El Pollo Loco and McDonalds. There's also a Starbucks, super market and CVS here as well so it's a pretty handy dandy plaza to hangout at. End of story, next up.... read more

This is what they served me for breakfast today. Don't you think the person who wrapped this up really hates their job? read more

Jack in the Box - Breakfast cheddar sausage biscuit burned to a crisp!! - Burgers Near Me - San Diego, California

Drove into the drive thru to get some food at 11:50 on Sunday, Nov 12. Literally was the only person there, no other guests, and no other cars. After I pulled in the dude said to give him a second to charge the headset. I waited 7 minutes only for me to ask if he was still there, and he said to still give him a second. I've worked a drive thru, I know it doesn't take that long to get a spare battery and even if he didn't have one, he could have made me pull to the window and get my order there since there were no other cars. Not only that, but when I asked him if he was still there, I could hear him chewing on some food. He didn't have to get a battery, he just didnt wanna do his job. If the manager is reading this, I want the dude that was at 11:50pm, on Nov 12 working the drive thru, fired. No way a human can be this lazy. read more

Drove thru here Fri 9/17/21 7:04pm. The older man at the drive thru window DOES NOT speak English niether understands it correctly. Guess he was taking place cuz the other female employee was on break. Only 1 car ahead of me, not busy at all. Repeated my order 4 times and STILL had it incorrect on the screen after repeatedly arguing. Went up to window got my food and as I thought again incorrect on the receipt too. The 2 Jumbo Jacks didnt hav cheese like I wanted. So jus left unsatisfied and disappointed. Waited a very very long time. Whoever is the Franchise owner here I wil not send my 100+ employees across the way here any longer to grab lunch unless this owner gives an apology and makes things right. Bad for business, bad for customers. Enough said. read more

Jack in the Box - Here's the proof. Jumbo Jacks w/ out cheese. NOT what I wanted after arguing at the window 4 times..He still got it wrong. Rediculous - Burgers Near Me - San Diego, California

Not 24 hours but staffed enough for the female to tell me they are closed in the drive thru at 4:45 am.

This Jack in the box USED TO BE fast , efficient and food was hot. I drove through today line was very slow and no one ever asked to take my order at the menu speaker box. I had to speak up and say "Hello , is anyone there??" . Finally someone came on and said " Yes, what would you like?" . I placed my order and after about 10 minutes I got to the window to pay and get the food....and waited again. Got food and it was slightly warmer than room temperature . The guy at the window did not seem happy or friendly . I will not be coming back here anytime soon. Get some well trained and efficient help in there with good customer service skills and turn this thing around! read more

It seems like some folks are expecting Ruth Chris's quality service at a Jack in the box. Nevertheless, I've been to this store several times. I typically use the drive through and have no complaints. They simply don't miss. Their curly fries are elite. read more

So we stopped into Jack in the Box after being stuck in traffic. We had a cranky toddler and were exhausted. I just want to say that Andrew was a breath of fresh air. He was so patient and understanding, even with a screaming toddler disrupting our every word. Andrew is the bomb diggity:) read more

I use to come here to this jack in the box always because its close to where i live. But everytime we come here in the drive thru they always make us park even when theres no cars in the drive thru and we wait like 10 minutes outside for them bring our food. So a few months ago we were at the drive thru and orderd a chicken bowl and jumbo jack and the girl at the window said go ahead and park at the parking lot again, but this time i said i rather wait here for my food only 2 item no combos. The girl got extremely furious and mad and was giving me bad attitude. When the food was ready she practicaly threw the bag of food at me and ran off. There wasnt any cars in the drive thru for her to be mad. We stood there waitinf to ask for salsa but never came over to the window even i was calling her. So a diferent person came to the window and only gave 2 salsas and i asked for more and he said theres no more! He refused to guve me taco salsas wich i know they have boxes of them cause i use to work at jack in the box. He kept saying theres no more salsas with bad attitude. So i figured ok what ever and left as i disnt want to argue with these ruse people. And today after a few months i decided to give this place another chance so decided to come eat here with my mom, on 4/28/2024 so.etime around 11:30am i walked in the lobby because i figure they get mad easily here when people come to the drive thru and vetter i just order inside. As soon as came in the same short hispanic girl from last time came to the register and said we are not taking order at the front, she refused to take my order but it was because she was still mad about the drive thru incident and refused to take my order. She said we dont have anyone to take your order but i saw theres 3 different people in the dinning room area eating. I went up to them and asked all 3 different people eating if they took their order. And they all said yes, they ordered right there at the register. She was just bein a karen to me because we didnt park last time we were here. I undertand when they park you if you have a big order and drive thru is busy with cars but there wasnt anyone but me at the drive thru and it was 2 single items. This girl was just targetting me. And i have tried to contact the jack in the box corporatuon but they never answer their phone. So if corporation sees this message and they ignore and dont fire that girl i will file a lawsuit because i was discriminated by this girl, she refused to take my order. What she did is discrimination againts me just because of her ego. read more

LITERALLY THE BEST BURGER I've tried in my life (and I've tried a lot!) There are quite a few interesting options on their menu. I ordered a Le Paris burger and it just melted in my mouth. Truffle potatoes were a great addition to it. I would definitely recommend this place to everyone. read more

Stopped by at 11pm on Friday. Was told after I was in the drive thru that due to lack of staffing they could only service door dash or Uber eats order. I had to reverse from the drive thru to get out. They should just shut down if there's only 1 person working as he told me in the drive thru. read more

We've come here regularly for years and never had any issues with our orders. Somehow recently....and I'm thinking might have to do with a new manager....but we are now encountering issues with our orders: * breakfast platter*- came home with hard-rocked pancakes (literally hard as a rock) My son was so disappointed as this was his favorite platter. Went back to get it replaced. Manager just replaced the pancakes only...NOT the entire platter! Mind you, I went out of my frickin' way to drive back to the restaurant to replace the darn thing, at least out of courtesy, give me a whole new platter. One of the employees noticed and quietly asked me to grab a dessert of my choice for my son. Now THAT is customer service! He definitely was trained properly. Bless his heart. *jumbo jacks/breakfast jacks*- asked for no cheese. It even specifies on the drive-thru monitor. The teller even asked if the order looks correct. YES, thank you!! Came home with the frickin' sandwiches With Cheese!! I'm frickin' allergic to cheese!!!! I seriously am NOT driving back for that mistake. But come on!!!! Trashed them.... What upsets me is when they notice you from complaining about an order from last time (as IF it was MY fault) and continue to tamper with your meal...is absolutely ludicrous! I mean I can go on and on, where a sandwich bun was flipped backwards (no biggie) but when my son noticed that the sandwich was not properly put together, he asked "Do they not care about their customers anymore?" Pretty sad, huh? We have spent many years and money supporting Jack in the Box....Sad when you notice workers who are not as focused, motivated, and lacks customer service skills. Good luck to us consumers!! read more

Super short staff. With what is on the menu otherwise it would not be done. That was one woman and one cook or some thing early in the morning breakfast time so if you wanna rush, don't go to here. read more

I used to be a frequent flyer at Jack in the Box. Until I had to lay off and take a break for health reasons. However, im back and eating breakfast back at this location. This specific location has incredible Breakfast Jack's. OMG!! There so good!! They taste made to order. Love them!! Beats Starbucks any day! Will come periodaclly and enjoy my Breakfast Jack's with ranch dip. read more

No matter what you order, even if it's a single apple juice box, they will make you pull out of the drive thru and wait in the parking lot for 10 minutes. They have the absolute worst service and could not care less. I'm sure their "numbers" look great because they cheat it by making everyone pull through the drive thru and wait in the parking lot. There are literally 4 cars out here with me right now waiting for food. Avoid this location if you can. read more

Worst Jack in the box. I been waiting in the drive through over 20 minutes and they have a sign on the drive through " just Uber and doordash" read more

Jack in the Box - I been waiting in the drive through over 20 minute - Burgers Near Me - San Diego, California

Ordered 2 milkshakes and an order of onion rings at Drive thru around 1am. Milkshakes were good, but was given a HALF FULL BAG OF NAPKINS WITH SOME RANCH TOSSED IN instead of onion rings. Got all the way home before we noticed. Didn't answer their phone either. Most ridiculous experience I've ever had with a fast food place. Jack in the Box was always a last resort kinda option for me and now i will never be back read more

Jack in the Box - Literal bag of napkins - Burgers Near Me - San Diego, California

It has always been open 24 hrs with one guy working. He's such a goat but tonight 4/2-4/3 there was a different guy & he told us that the manager call & told him to only take Uber orders. So he couldn't help us with our drive thru order. We had to back out of the drive thru line because he was taking foreveeeeer with "the last drive thru order of the night". read more

This is the absolute SLOWEST fast food restaurant I have ever been to. I literally feel like I am being held hostage while waiting in the drive thru lane or on occasion asked to wait out front while my order is prepared. I literally am going to have to quit eating Jack in the box because it's so so so so slow. Thumbs down. Would give no stars if I could. read more

This jack in the box looks like it doesn't get cleaned all day, dirty tables, floor, restroom.

Service is horrible and they ran out of salsa in the morning? The manager couldn't even cone out to apologize so he sent this poor young lady. Awful service! read more

Didn't have tacos!! WTCrap!! No taco!! Isn't that what Jack is known for?? Tacos and I guess the Jumbo Jack. Couldn't believe it!! read more

They are very slow , they recently hired a short temper girl there who is not able to prepare the food on time and forces the customer to go to the parking lot to wait .or asks the customers to back up their cars because her timer to serve the food on time went off. Poor service She is very abusive and doesn't wear name tag to get away with her insults . Plus she asks customer for their names which sounds very dangerous . I told her not to ruin the reputation of the company and be nice and act more professional, in retaliation she did not give my order complete and I also got under cooked chicken nuggets . I stopped going there cu I am afraid of identity theft by her plus I don't want my kids to get sick by eating undercooked food . read more