I am your number 1 fan. I love pollo loco and am a big supporter of pollo loco. Food is 10/10 Service 10/10 Ambiance 10/10 read more

El Pollo Loco - Mexican Near Me - Mesa, California

Richard and Mgr. Flor were both very nice,friendly and very accommodating. Very good customer service!!!

Typical El Pollo Loco fast food venue. I think the grilled chicken is great. We did a order for takeout online. When I showed up, I mistakenly said in the telephone order, which apparently confused the heck out of the staff. Don't make that mistake. read more

I ordered the 8 piece family meal online with corn, mashed potatoes, rice, a large broccoli and corn tortillas. I went inside to pick it up, and when I clearly asked for four plates and cilantro and onions, the worker acted like she had no idea what I meant. She gave me cilantro and two plates and that was apparently enough, so I left without trying to explain again. I got home excited to eat and was, of course, extremely disappointed when I opened the bag and found my order completely wrong. The rice was missing and they gave me flour tortillas instead of the corn tortillas I actually ordered. I even double checked my online receipt to make sure I had not imagined it. It is impressive how a "simple" order could be executed this badly. Truly a masterclass in getting things wrong. read more

Just ordered lunch from here through DoorDash. The broccoli was rotten, coleslaw tasted off, and the chicken was dry and old. I will never order from here again. I had to throw out the food. read more

El Pollo Loco - Rotten broccoli and cole slaw expired or gone bad. - Mexican Near Me - Mesa, California

Need to train their staff WAY better, and their payment system needs to get overhauled too. Went in to get a quesadilla that was heavily promoted on the 29th to the 30th, cashier was convinced they didn't serve it, until I showed them the email about it and a manager finally had to confirm it. Then I asked to scan the code on the app, guy was off chatting with the other employees, ignored what I said, so I paid. Whoops, apparently because El Pollo Loco is operating in the 1980s, they can't take reward points AFTER payment unlike almost every other company. Absolutely ridiculous. Then again, Taco Bell doesn't do reward points either so really these companies are just fucking stupid. read more

I work at Hobby Lobby. We had our store catered for our Christmas lunch today. First of all the food was late and our store is only less than 5 minutes away. Then they forgot the salsa so someone had to bring it to us. The chicken was dry and all the food was not hot at all. And they also forgot the tortillas. It was very disappointing. read more

Customer service was great! Chips were delicious...and the avocado oooooooo weeeeeeeee! The BRC burrito was delicious-top it off with the hot salsa and thank me later. Shared a burrito and double chicken tostada salad and was stuffed-we didn't finish it all. Insider tip-download the app for $5 off on your birthday. The salads are seriously underrated. They are delicious! read more

El Pollo Loco - Mexican Near Me - Mesa, California

They advertise for free burritos in all their tables if you sign up on their app. Tried it and got an email about the free burritos but the QR code is nowhere to find, spent time with the staff showing her the buggy app is not showing any QR code, such a waste of time kn this false advertisement and the nobody from the staff acknowledged the bug on their app or decided to just give that damn free burrito! obviosly false advertisement just to get you into their app and sell your information. read more

El Pollo Loco - False Advertisement - Mexican Near Me - Mesa, California

Team members provided excellent service, helped with my order, and recommended new menu items. The food quality was superb, and the salsa tasted homemade. read more

Great service and quality of food been to others pollos locos but never like this one the ac was on point not to cold or too hot

Great food overall! Good taste! However, whenever we order dressing, they either fail to put more in or forget it altogether. Or they also forget other things. I don't know why. read more

The service is quick and efficient. I got the 12 pc chicken leg and thigh. It tasted delicious, usually make guac to eat with it. I did only get 11 pieces instead of 12 tho, so just check to make sure you got the right amount when you order. Otherwise, good food and fast service. read more

El Pollo Loco - 11 piece leg and thigh - Mexican Near Me - Mesa, California

I absolutely loooooove El pollo loco! And I typically order the 2 piece leg and thigh with Mac and cheese along with the loco salad. The creamy cilantro dressing is the absolute best and their avocado salsa plus pico de Gallo are superb. Sometimes I get the chicken tostada with beans on the side because I hate eating a soggy tostada. Last time unfortunately I got the chicken nachos combo for only five dollars but they forgot the queso and the avocado did not look fresh whatsoever. See picture provided. Also, they have fairly good tamales during the holidays and I prefer their flour tortillas over the corn ones. Have not yet tried their crunchy tacos but I heard good things about them. The staff here is definitely better than the ones at other location like San Marcos. And parking is spacious which I love. read more

El Pollo Loco - Chicken nachos - they forgot to add queso - Mexican Near Me - Mesa, California

This location in Mira Mesa is the WORST one I've been to. I absolutely love pollo loco but HERE, never again. The woman was SO RUDE at the window, the soup was old and inedible. Retraining is needed for sure! It's a shame cause El Pollo Loco is my favorite fast food restaurant by far and o honestly go a lot. I only gave one star since I had to select something. I should've asked for my money back read more

I meeeaann, I'm never just in the mood for El Pollo Loco. I never just wake up like oooo I'm craving el pollo Loco. It's usually always a convenience situation for me. And everyyyy time I eat here, it reminds me why I don't. Their food is not good. IT'S TRASH, actually! It's like they don't even care how it's made or what the presentation looks like. I heard good things about their keto taco, so why the heck not?! I wanted something light today. That was not the move. The tortilla was burnt and hard, chicken old, cold and hard. I ended up throwing it out and giving the other one to my coworker LOL. Maybe it's just this location? But I'm bot coming back. Yuck. read more

Shot out to this location! The provide quick service and lots of extra condiments as requested. It's easily accessible and well lit. I can't complain about this spot. I'll be back for sure when in the area! read more

I was standing in front of the "online pickup" sign for 10 minutes while the following events took place: (1) the person who looked like the person in charge, made eye contact, turned around and got busy over the phone. (2) another help came up to the sign, didn't bother to ask if I needed anything, and continued to prepare somebody else's order. (3) the cashier to the right continued to help the other folks in the line waiting to place their order. I won't exactly blame person (3) but what is the point of marking a separate queue for online order pickup, and especially persons 1 and 2 who couldn't be bothered to help. For how much food costs nowadays, you don't need to smile serving me, but you do have to do the bare minimum without me having to ask. read more

Good food, quick service. Staff was friendly. The carnitas tacos and queso blanco burrito are my favorite. Hits the spot every time

This is a great place for a wonderful variety of good food. We especially like the tostada salads! The service is quick and staff is friendly every single time. They offer coupons too. Happy to recommend El Pollo Loco, Mira Mesa! read more

Great food and service. Very clean inside Very friendly staff. Always enjoyed eating there. read more

I've gone to a bunch of El Pollos around the county, but my go-to is always the Mira Mesa location. The grilled chicken is supreme!! Special shout out to both Dagla and John for the best customer service--EVER. And John especially, for always taking care of my families crazy salsa needs. read more

Today was national burrito day. I got the buy one get one burrito for free coupon couple days ago when I got the family meal. The $20 for 10 pieces family deal was good. It came with 10 pieces of leg and thigh. Two extra large sides and 10 pieces of warm tortillas. The chicken was tasty. The spicy sauces were also very good. El pollo loco sure makes delicious chicken! The burrito though...We got the Chipotle chicken avocado burrito and ranchero burrito with shrimp. Shrimp substitute was $2.79 extra. For the BOGO burrito deal, you basically get $6.49 off the bill. The burrito was kinda sad looking because it was small. I like the sour cream and avocado in it. The chicken inside the burrito was not as good as their regular chicken. I think it might be the sauce that makes the chicken less flavorful? There was not that much chicken. The shrimp was regular size shrimp and the shrimp portion was small too. I will recommend you to stick with their regular chicken meal. Get burrito somewhere else. read more

El Pollo Loco - Mexican Near Me - Mesa, California

I visited the crazy chicken for lunch and went for their double chicken salad which was not really a double chicken if you know what I mean. Anyhoo, I had it was the Creamy Cilantro dressing which rocks. The salad was good but in my opinion, they did not live up to the terms of the "double" chicken. It looked like more like a single chicken serving divided in half. The chicken itself was tasty but a tad dry. The sweet corn was nice and the Cotija cheese great, once again more of it would of been much better. I am beginning to see a reoccurring theme here. The pico de gallo was good but a little spent, and the avocado was, it was a small amount, good but they need to remember not to serve it with the brown blotches or at the very least remove them. It's not very appealing to the eye. Like I said, the dressing was great and was the best thing on the salad. I know they are trying to keep the salad at 500 calories, which probably the reason the items on the salad were not overly applied. However, some nice crispy tortilla strips would be some nice added texture. The staff was upbeat and friendly, but more chicken please.. read more

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Staff was very fast, very respectful, and the restaurant was very clean. The food was hot by the time it got to me and still flavorful.

Fully opened with full dine in, located in a perfect spot that surrounded by other eateries and shops you can also check out, food are well prepared, even employee stopped by and checked on you like you were at an actual restaurant, I am overall surprised and satisfied, definitely come back if I am in the area read more

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Had me on hold at the speaker, which I understand but there was no car in front or behind me, after ordering and receiving my order I asked an older (Hispanic/ Asian) lady working drive thru for extra forks and napkins and she decided to roll her eyes at me. As a former employee of the Lancaster Ca. area, that is unacceptable. Regulate your employees better. Don't like the job? Get a new one. read more

Apparently management is as poor as the dried chicken, watery cilantro green water, and employee service. Exorbitant cost for poor quality- seems to be the whole chain of stores locally! No longer a good brand despite the excessive marketing.... read more

Gladys was so nice and such are hard worker. Her food was delicious and made the atmosphere of the place very warm and happy. Definitely coming back read more

The chicken at El Pollo Loco is always good. The staff are helpful and friendly and the lines move fast. It's a great place to get a quick, healthy and tasty meal read more

mmmm... the Ultimate Double Chicken bowl -- how convenient to eat -- instead of having to peel the chicken into pieces to form a burrito its nicely chopped into square pieces with all the toppings needed in a bowl. comes with tortilla too. Might want to order extra tortilla on the side cz two was not enough. Busy during lunch hour -- friendly and quick. read more

El Pollo Loco - Ranchero bowl - Mexican Near Me - Mesa, California

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Date of recent visit: October 7, 2016 One of the perks of joining El Pollo Loco's email club is getting a free choice of a 2-piece combo meal or a Chicken Tostada salad on your birthday that's good for one month. It was time to collect, and I went for the Chicken Tostada this time around. Filled with chunks of grilled chicken, lettuce, sour cream, rice, pinto beans, and topped with pico de gallo and shredded cheese, this salad tends to fill me up (especially once I added spicy avocado salsa and extra pico de gallo from the salsa bar), and the cilantro dressing is one of my favorites. Once in a while, I'll get a 10-piece meal for the family; the chicken is pretty good (and much healthier than KFC or Popeye's), and I love their sides of Loco Salad, rice, and beans. They also give us enough flour tortillas with our orders. The service can be a bit slow at times (depending on the size of the orders before or after you), and the in-house music varies between American and Latin pop. Also, I remember when their value menu was between $1-2; now it's between $2-3 per item. And, parking sucks - I tend to park between Target and 85C and walk to the restaurant. Still, El Pollo Loco isn't that bad, and the coupons we get in the mail do help. 3.5 stars overall... read more

El Pollo Loco - Chicken Tostada with cilantro dressing. - Mexican Near Me - Mesa, California

Great food and amazing customer service! Always have a good experience when coming to this location.

Thank you so much for amazing service and the quality of the food everything was amazing and delicious

Overall it's an okay location friendly staff. Thy keep the salsa bar well stocked. Be sure to double check your order as they may be wrong!! We ordered two DOUBLE bacon chicken tostada and they gave me a regular chicken one. Easy to find parking always check for coupon deals good pricing. read more

El Pollo Loco - Always mouth watering! Love there chicken - Mexican Near Me - Mesa, California

Was in the area for a late lunch stopped in ordered a combo great taste food was fire loved it will be back again

El Pollo Loco was having a special recession promotion that was sure to attract people from miles around to line up for some free grilled chicken. I knew it was going to be a mess if I went during peak times, but it just happened to be along the way as I ran some errands. I went during lunch and ran in a line of about 60 people waiting for their free chicken. The total wait time was no more than 15 minutes but there were several extremely impatient and ungrateful people in line grumbling that they were missing free items in their order or that it was too slow, despite the fact that they had spent no money at all. Nothing irritates me more than these people feeling like they're entitled to a free lunch just for showing up. Job or not, these people need to learn some respect and it's a wonder how many of them are employable at all. To avoid the shame of not ordering anything else while claiming my free chicken, I decided to add some dessert in the form of their value menu churros. The chicken was very fresh and tender but I wasn't sure why I really needed the corn tortillas. There wasn't anything wrong with them, but I simply did not have a use for them so I enjoyed them plain. The churros were a little too oily for my taste but it may have been because they hadn't been sitting around all day. Either way, I probably wouldn't order them again. I actually quite enjoyed my chicken meal and it certainly helped that it was free. It was my first time trying it, and I must say that I will probably be coming back, and actually paying for my meal next time. Food: 7/10 Service: 7/10 Price: $ Atmosphere: 5/10 read more

El Pollo Loco - Mexican Near Me - Mesa, California

Food is really good, always had the best food quality out of all el pollo locos. Staff never fails to ask for chips and guac. The service was amazing friendly workers. The young man with the long hair goes above and beyond to make sure I have the best experience. The wait time is in incredible, I had barely finished paying and they already had my order done in less then 2 minutes. Definitely will be going here again. read more

Excellent food quality and thr service was super fast! I would highly recommend! The chicken is always great!

Amazing food and service!!! The team here is great and the chicken was so juicy and fresh.