Had a new Trane XL system installed last week. Our old finally died. These guys gave us a really good deal and went the extra mile to help us get by until the new system could be installed. Installation was difficult for their team because of the tight quarters in my particular situation, but they managed it expertly and without any excuses. Highly recommend Jack Jo read more

Don't waste your time with this company. I contacted them in regards to having a Generac generator installed. When Chris, an assistant sales manager finally showed up after a week. He spent little time here and said that I would receive a quote within a week. Over a week later, I got the quote for the generator installation less the gas work. He indicated that he would make the arrangements with Suburban Gas for a quote on that part of the installation. It is now a week and a half since he came and no quote and they have done nothing to make it happen. I contacted Generac for a recommendation and they recommended Generator Supercenter - apparently the largest Generac dealer in the country. What a difference. Greg, their rep showed up the next day, spent about two hours here. Measured the electrical needs of the house by walking around the house doing measurements - something not done by Joyner. He then worked up a quote on the spot and as it turned out, I did not need the largest generator that Generac manufactures (as the Joyner rep said I needed without measuring anything - simply looking at my electrical panel), but one size smaller. In addition, he gave me a $1000 military discount. In addition, they take care of all the gas tank installation and make all arrangements with the county. Greg was here just two days ago and the paper work with my survey marked up with their proposed installation was submitted to the county. It was like night and day working with this company compared to Jack Joyner. read more

I had a red light on my Generac 24KW generator and looked up Jack Joyner H&AC on the internet. They came out and diagnosed a bad battery. The service tech replaced it and had it up and running on that visit. They were professional. on time and charged a reasonable price. I will use these guys for all of my generator maintenance going forward. read more

I had them service my generac generator. Outstanding. professional, courteous and great service. No other company will touch my generator. Five star service. read more

I tried to get an appointment for my A/C annual service. First woman put me on hold and never came back. Second call woman didn't even listen to why I was calling and I had to repeat it 3 times only to have her tell me the other woman that scheduled was at lunch and I left a message. She never called back. Third call I spoke with a very short, curt, rude female who made me an appointment for a month later. I called Anytime Air and made an appointment for the same service the next week. They answered with one call and scheduled. No one should have to call 3 times and then deal with someone who is rude. Ridiculous. read more

I urge folks to read my previous review carefully. Then, I ask that you all carefully read the reply from Jack Joyner Inc. See for yourself why I won't do business with them again. This guy has a knack for fudging things so as to worm out of a situation of his own making. I called him after hours? No, I called within normal business hours. Twice. They needed a diagnosis from their technician? No. I called twice. The first time I said the motor was making a racket. The second time I said the motor had seized. Why is that a barrier towards bringing a motor they had previously replaced and said they had on stock. They had the records of the previous call. I gave the the p/n from the bill. They don't carry every part? No. I referenced the previous replacement job AND the part number which they acknowledged they had in stock when I talked to them. Bringing the wrong part would cost me a trip charge to get the right part? No. Bringing the part they said was on stock would have saved me a trip charge. If it was not suitable then a trip charge would have been necessary to get the right part. One act saves a trip charge And a trip. But, you all be the judge. This new crew seems to excel at making up excuses for their lack of business acumen and stagnant customer relations. Read some of the BBB complaints if you aren't convinced. One more thing. I have extensive training and experience in electro-mechanical technology. I could replace that motor myself. That I didn't was because I tending to urgent business requiring my instant attention as it demanded when demanded. I paid them the retail price of the motor though I could get it for 40% less on Amazon. I paid them their installation charge because I was busy doing a more urgent task, a task with more value than their cost. The first job they did cost less, but I paid them anyway, because my task was more important. I said it was not about the money, it's about this new crew who think that the customer doesn't know diddle and hide behind a flimsy excuse for their lack of ability to think beyond a "procedure". Perhaps they should stop with the excuses and start taking time to examine their logic skills? Their fiction writing is okay, it seems. read more

We had a complete system installed from Jack Joyner a few years back and thought it was time to write a review for the exceptional experience we had with them. Bob came out to give us a quote and explained the nuances of the new products. The system we had replaced was installed in 1998 and we knew we were living on borrowed time. Bob explained the new systems were much more efficient and we would need to have two additional returns installed to ensure the AC was receiving a sufficient flow of return air. Our quote was fair and Bob did a great job at helping us discern the investment we were undertaking. Flash forward to the installation date.....the crew showed up on time in clean uniforms and drove nicely maintained company trucks; a sign of a professional company that takes pride in their image. After a few hours, our new system was up and running. The new return ducts that needed to be installed were installed in the ceiling which required cutting openings in the drywall; not a speck of dust remained in our house. The entire installation was quick, clean and professional. Our house has never been so comfortable and our power bill dropped by $150 per month. Last week we just had our annual service call. The technician ensured our AC was ready for the hot summer season. Again, a uniformed employee showed up in a well maintained van and took the time to explain what he did during the service call. Thank you Jack Joyner for the exceptional installation and service calls. Before you buy a new AC do yourself a favor and get a quote from Jack Joyner. Keep in mind that lesser companies will install the identical equipment; however, if that equipment is not installed correctly or if your system is under rated it will not perform as designed. Not all AC companies are equal, why gamble with your investment. Call Jack Joyner and have it done correctly. read more

Jack Joyner Heating & Air Conditioning Company - Service receipt - Heating & Air Conditioning/HVAC Near Me - Clearwater, Florida

I have used Jack Joyner Heating and Air Conditioning to service my home's units for several years. They have always provided great service and been super responsive to our needs. This month our preventative maintenance on the A/C unit was done by one of their technicians who should be praised for his work and his great personality when dealing with customers. His name was Sing and he completed a thorough check of our unit, found the fan motor was bad (still under warranty) and had the office order the unit while he was still at our home. He also found a damaged aluminum vent tube in the attic and repaired that. We are extremely happy with his service and Jack Joyner's service. I definitely recommend this company to anyone who has a heating and air conditioning unit. They are very professional, super courteous and do a great job. Thanks Jack Joyner for having such a wonderful staff. John C read more

Obtained services from company to fix air conditioner unit. Thermostat would kick on but temperature never declined. I called the company on 6/26/19 to obtain their services to fix my air conditioning unit. My a/c would run however the temperature did not decrease, it stayed at 82 degrees and kept rising. I spoke to the services dispatcher (Jack) on this day and was told the fee would be $95 to evaluate our unit plus $60 per hour for diagnostic testing. Initially for the first trip we paid $155 just to evaluate the unit which we paid. The technician came out on 6/27 and We were told we need to replace the coil, however the coil is covered under our warranty (minus labor and materials). We spoke to Jack again and he informed us we need to pay $50 to overnight the coil to have the technician come back the next day to place it. We paid that fee and as of 6/28/19 at 11:30 am our part finally came. I kept calling to check the ETA of the technician as I took the day off and he did not arrive until 4:30pm. He stayed from 4:30-7:30 pm. That day I contacted the service manager (Rodney) multiple times to check the status of the technician and they kept saying he was running late. I was informed that if a tech comes after 4pm we would be charged an overtime rate of $180 instead of $120 which no one told me previously. Rodney did not charge the overtime fee as the technician was late himself. The original quote was $400 including all fees and services. The tech had to stop working for 1 hour due to the rain conditions. We were charged 3 hours of labor (including the hour he had to pause his services and was not working) plus materials. The total we were charged was $510 on top of the initial $155 we paid previously. I called the manager (rodney) for three days straight leaving many voicemails. Finally on 7/3 I reached him and expressed my frustration at the additonal fees. I explained the job only took a total of 2 hours however we were charged for 3 due to the rain which we have no control over. He was unprofessional and rude on the phone to me and did not keep his word as to our quoted and guaranteed pricing we were given. He was disrespectful and I told him he can't charge us for the rain as that pertains to the weather and he stated "I charged you too little I can charge you a lot more. I can charge you whatever I want" and then he hung up on me. I called my credit card company and disputed these charges due to his dishonesty and charging us more than our guaranteed rate of pay we agreed to. I opened a claim with the Better Business Bureau as well! Their dishonesty, lack of professionalism and tremendous arrogance should be a reason NOT hire them! read more

I thought they were a decent company, until one of their techs came and convinced me that my thermostat was bad, and replaced it, at a cost of over $200, and as it turned out, there was nothing wrong with the thermostat. read more

Back on 11/22/2016 I had Jack Joyner (Bob Pasquali) install a complete new 4 ton Ameristar (Trane) system, including the outside condenser unit, the inside air handler and all new duct work. The system has run great for the most part. There were a few minor repairs needed along the way, but Jack Joyner was always quick to respond. In late June of this year I noticed that the air conditioning was not working as well as it did in the past. I had Jack Joyner come out on 07/03/23 to check the freon. The technician (Tom S.) notice that the freon was low and did a leak test. The test revealed a freon leak in the evaporator coil. The technician said that the coil had to be replaced, but it was within warranty and all I had to pay is the labor. He said that they would order the coil and someone from the office would call to set up the appointment. He added 3# of R-410a before he left (RO#126127). Two week went by and I heard nothing back from Jack Joyner. I called the office and explained to one of the secretary that I had never gotten a call back for the appointment for the installation of the new coil. She said that JD, the service manager, had just stepped out of the office, but would be back in a few minutes and she would have him call me when he came in. JD did not call back until the next day. He apologized several times for "dropping the ball." He gave me a price of over $1270.84 for parts and labor. He said that he would get right on this and someone from the office would call in the next day or two to set up the appointment. Three weeks went by and no calls from Jack Joyner. I call them on 08/09/23 and told one of the secretary what had transpired. She put me on hold and talked to JD and came back on the phone and said that they would be out on 8/15/23 between 8:00 and 8:30 AM. I repeated the time and date back to her to confirm and she agreed. Two technicians, Rob & Dakota arrived at 8:45 AM. Once they got the old coil out, Rob had to go back to the shop to get some fittings that were not on the truck. That trip was 45 minutes and Dakota could not do anything else because he needed the fittings to continue. Then, when they went to braze the copper tubing on to the new coil, Rob realized that they were out of gas for the torch and had to go back to the shop a second time. He took Dakota with him this time. Twenty five minutes later they came back with the tank of gas. When they finally got the new coil installed and went to put the cover back on, they realized that it would not go on because the manifold (high & low pressure tubing) was located about 9" lower on this coil than on the one that they removed. Rob told me that he was going to have to cut a new 7" x 9" opening in the cover with a sawzall tool to be able to reattach the panel. He said that he would put a temporarily patch over the original opening until JP got a new replacement panel. When all of that was done, I was going over the invoice with Dakota and Rob came back in and said that he had just gotten off the phone with JP and that JP had ordered the panel and should have it in a day or two. He said as soon as it came in, JP would send someone out to install it. After two days, the silver tape that Rob used to patch the original opening was falling off from condensation on the panel. As a result, there was a loud whistling noise through out the house from the air being pulled in through that temporary patch. I called Jack Joyner on 08/17/23 to get an update on the new panel. The secretary said that JD had an emergency and had to leave, but she would have him call me in the morning. Fourteen days went by and no calls from JD and no new panel On 09/01/23, I called Jack Joyner again and asked to speak to JD, but the secretary said that he had just stepped out for a few minutes and that she would have him call me when he came back in. Again, like before, he never called back. All I am requesting is a replacement panel for the one that Rob butchered with the sawzall. Rob assured me that JP had ordered it and would have it installed, but it appears now that was all just a lie. read more

Do not hire this company. They are expensive, rude, and not open on weekends, not even for emergencies. We bought a multi unit system from them (VERY expensive), and now we are stuck because of warranty purposes. We had multiple, expensive issues post-installation that they could not explain...and these were not under warranty. Huh? On top of this, their response time is very slow and they cannot handle when things get busy because they are a tiny, family owned business. Do yourself a favor and find another company! read more

Located off sunset point and hercules in clearwater.good size business located here for years.being local i have not heard any bad gossip about them and their business.they work residential and construction work.average rates comparable to all other companies.sometimes i wonder if they all charge the same on purpose.appointments can be made.charge cards are taken.once a year cleaning and maintenance is a must here in florida ac is THAT. Important.. read more

Avoid this company. My parents have been customers with them for almost 20 years... they charged my parents a yearly "maintenance" that they did not come out for, for years, but yet my parents paid. On top of that, they bought a whole unit from them, and the condensation line they installed was kinked and leaked in the attic caving in the garage ceiling. The unit was low on Freon, they came out, said it needed a new coil (which was supposed to be under warranty), and then they wanted to charge 1075 for the repair anyways. they overquoted on labor (were charging me labor for not doing work), over quoted on freight (150 bucks, the original amount was whited out and replaced) and started added b.s line items to the invoice to rip off my parents even more and try to squeeze every dime they could from them. Bottom line is, they tried to screw my parents over on a warranty repair. the original install was poor which started all of the problems in the first place. Won't ever use them again. I suggest you stay away. Got the owner on the phone and he got nasty too, almost had to call the cops to get them off my property. read more

Required two service calls (charged each time for labor) AND charged for shipping of an AC compressor part that was covered under warranty. Will not use again. read more

We were having some issues with this company so I went on yelp to see what others had to say. And seriously, it sounded just like us. In November our ac went out. A repairman came over the same day. He said the part would still be under warranty so all we had to pay was $95 for today, then $25 to have the part shipped and a couple hours of labor. He wouldn't say how much labor was but led us to believe all in total less than $300. When it can in, another repairman called my husband to see if he could come over and install the part. After he got there and started setting up to work, he was going really slow, going out to the truck getting one tool at a time (we were being charged hourly for labor) as he is about to start he mentions to my husband that the total was going to be $850 because the part wasn't under warranty anymore. He did not mention that on the phone, nor did anyone call beforehand. He also said there was no evidence of it being registered. Now it was done by their company, and we had parts replaced under warranty before. My husband was shocked and asked him to leave. This company has the worst customer service and are sneaky. I would be very hesitant to use them and make sure you know up front in writing exactly what you have to pay for. read more

I spent hours calling for and attaining quotes on a large AC project to replace a leaking evaporator coil system on my AC. I accepted Jack Joyner's quote and set up an appointment. A guy showed up without the hardware! Then he starts to complain that his schedule is too busy this day and he can't get the evaporator coil, and that he won't have time until another guy shows up to help. Then he starts to complain that the quoted price was too low! Look here, I'm not an AC repairman, but when I provide the model and serial number of the unit, explain what needs replacing, tell them where the unit installed, I expect someone from the business to know what they are talking about. These guys didn't have a clue. I called Jack Joyner himself after departing with the first guy, and he said, 'well, I misquoted you' and I should have inspected the unit first. Dude!....you had all the information! When's the last time replacing an evaporator coil was a one man job! Totally disappointed. They wasted my valuable time. They were dishonest. They were inept. AM-Clearwater, FL read more

I tried to resolve a dispute regarding a faulty brand new A/C with the service manager, and was treated very rudely. The issue should have been resolved with an initial service costing $260 one year after installation. $500 and 3 service calls later, they finally resolved the problem with the A/C. I talked to another service manager about the issue of having to spend $500 on a brand new unit within 3 years of installation, and was treated even more rudely. In fact, he yelled at me and hung up. Even if they could not resolve my issue, I would have at a minimum expected to be treated with respect. Obviously, they do not have a clue about customer service. I will be reporting a complaint to the licensing board and with the manufacturer of the A/C unit we purchased from them. After purchasing a top of the line $10,000 AC, paying for 3 years service contracts and $500 for services (above), they cancelled our contract (which we were going to do anyway) because we had complained. They had no regard for us as a customer who could refer future business to them. Based on their services over a 3 year period and despicable customer service, I do not trust them and would not refer their services to anyone. read more

They did some major duct work on a home we recently purchased. They did an excellent job and were professional. They are probably not the least expensive people you will find out there, but they do top notch work. The only reason I gave them four stars instead of 5 is because while in the attic they accidentally made a hole in the garage ceiling. They said they would fix it, and kind of did a quick patch, but it wasn't done well. Luckily for us, my painter is there painting and will fix it correctly, but if he wasn't already there, it would have been an annoyance. All in all, though, the work they did is good, and I would hire them again. read more

Avoid this company like the plague! Had a brand new system installed by them and two years later I have mold throughout my house because they screwed up the installation. The pan that collects moisture was not installed correctly so the shut off safety sensor was situated at the highest point on the pan which allowed the air conditioner to continually run while spilling water off the opposite side of the pan from the safety sensor. So the last two years water has been pouring down inside our walls. They take no responsibility for the faulty installation even though their service tech admitted to me he had to correctly adjust the pan. Their excuse is that we did not have it regularly inspected by them and if we had this would have never happened?? No! If our pan and sensor was installed correctly the damage to my home would have never happen and our air conditioner would have shut off automatically. If you have their system get it checked out by someone else before you ruin your home. read more

Although we were initially pleased with the work Jack Joyner did installing our new AC unit and duct work in 2013, our recent experience with their customer service has been extremely disappointing. A repair to our unit in April of this year was not done properly, resulting in a slow leak over the past several months that went unnoticed until we saw the water spots coming up through our hardwood floors. Customer service representatives were very rude and dismissive to us and have refused to pay for the damage, despite our having pictures and verbal evidence from technicians to support the fact that the repair was not done properly. We only sought a small compensation so that my husband and I could try to repair the hardwoods ourselves, yet they refused to even discuss matter beyond a loud, "No." Their big concession was that they would not charge us to come back and fix the part they mishandled the first time. Would not recommend. read more