Pros: Great location inside of the fountains if you want to do some shopping after lunch. Friendly employees. Fresh food. Clean restaurant! Fast service. Cons: no parking near the restaurant. If you get lucky, you might find a spot up close, otherwise you have to park at the back lot and walk quite a ways. read more

I usually enjoyed coming to jacks but this time it was a bad experience I been here many times and have always been able to change my grilled chicken on my salad to two buffalo strips no problem this time the girl at the counter tried to up charge 2.50 per strip also I had said no jalapeños. I received my salad with the jalapeños and also a few blue cheese crumbles in there which really ruined the taste which does not come in the Santa Fe salad . Also when asking for two water cups I received one and when asking for a second I got the I guess answer and look. Tried to upgrade the fries to the urban fries for my husbands burger I guess she was unable to do that without charging for a full other set of fries ? Never had an issue with any of these requests but I guess this person just chose to deny it all and did not care. read more

What a disgrace of food etiquette of an establishment.. Been here before with disappointment And this was a second chance at redemption.... Well that's an understatement with these burnt hockey pucks of chicken strips they call. An elementary kiddo can produce a better chicken strip in an air fryer! Overpriced bottom or the freezer junk. And yes I've ordered other things on the menu with matching disappointment. Coming from a culinary background , even with substandard standards this place comes below that threshold, how are they in business with such poor quality in food and standards? Surprised they aren't shutdown but I guess people will pay for junk food any day.. read more

Jacks Urban Eats - Chicken strips - American Near Me - Roseville, California

I got the bbq tri tip sandwich with a side of fries. I thought I ordered the jacks fries with all of the sauce but the manager was more than happy to fix it for me and went out of her way to make sure I was taken care of! Huge shout out to Fatima for her amazing customer service and for the yummy food! Definitely will be returning! read more

Low quality, overpriced food. Order a Turkey plate for $20!!! Get a few pieces of cold turkey skin. Nearly inedible. This place used to be nice, but is now overpriced and unreliable. It isn't worth it! read more

I was eating my tri-tip sandwich and a plastic bread tag was in my food. Never in my life have I experienced this and it's disappointing that it happened at Jack's Urban Eats. I really enjoy eating at this restaurant, but the quality control needs to be improved. This experience has made me not want to eat here anymore. Not only is the plastic part gross to take a bite out of, but it could have been a total choking hazard. I do not recommend this location. read more

Jacks Urban Eats - American Near Me - Roseville, California

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Updating my review from 4 stars to 5! I've come here twice in the last two weeks and have been very pleased with the service. The long line went down quick, staff was friendly and courteous, and the food came out fast! I also am happy to see this restaurant is making social distancing and cleanliness a priority among COVID 19 and keeping their patio open. I'll be back soon! :) My husband and I tried this place out and each ordered two salads. Both were delicious and a great portion for the price! The ingredients tasted fresh and plate presentation was appealing. My only critique is customer service was just okay, and we got our food brought out to our table at different times instead of together. None the less, this is someplace we will probably return to in the futwhen desiring a fresh, healthy salad! read more

Food is good - some sandwiches are a little dry but I always get extra mango salsa on the side which is delicious abs it's makes up for it. They're bathrooms are immaculate considering how much traffic they get! Love this place and continue to eat here. Oh and they're pickles are the crunchiest pickles I've ever had read more

Jacks Urban Eats - Pesto chicken sandwich - American Near Me - Roseville, California

got terrible food poisoning from here about a week ago from the steak salad! so disgusting and disappointing because this was one of my favorite places to eat! but never again.. read more

Update, I left a review on Saturday, 10/15/22, stating my wife and I were disappointed in our food as items ordered were left out or items not ordered were added. The food here is always great, and Jack's Urban Eats is one of our top go-to places to eat. After leaving my review. I was immediately contacted by the store manager, Aaron, and asked for some specific information so that he could address the issues and make corrections immediately. That demonstrates the kind of leadership that strives to make both its employee's and quality of service above the the rest. Thanks for reaching out Aaron. My wife and I will be back again soon! read more

Great roasted turkey sandwhich! This place was hoping and they still managed to turn out a great dish of food! Will be back!! read more

I have ordered here several times before to go and was not disappointed. I ordered the Blackened Salmon Cobb Salad which was flavorful and I thought the salmon was cooked well. Another salad I got was the Santa Fe Chicken Salad which tasted good. Also, a must order is the Urban Fries which has spicy chili oil, blue cheese dressing and chili flakes in it. This is not spicy. The flavors mix very well together and I usually like fries w/ ketchup but with this, you do not need it. Lastly, I got the Spicy Buffalo Sandwich which had a good kick. The Chicken Breast is lovely. I recently dined in for the first time on a Saturday before 6pm and the place was packed however there were still a few seats available. There is also outdoor seating. You place your order at the register and they give you a table number and serve your food to you. The food came out at a decent time. On this visit, we ordered the BBQ Tri-Tip Sandwich w/ Regular Fries. The meat was tender. They give a lot of fries which tasted ok. This also comes with a Chipotle Mango BBQ Sauce which to me only tasted like plain BBQ sauce. I prefer getting the Spicy Buffalo Sandwich over this one. We also ordered the Tri-Tip Plate w/ Market Veggies & Mashed Potatoes w/ Gravy. They give 3 slices of meat. The veggies were delish and the potatoes were fine. Overall, the meat lacked flavor. read more

Jacks Urban Eats - Tri-Tip Sandwich - American Near Me - Roseville, California

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I haven't been to a Jack's in a long time. I was waiting to be acknowledged at where I remembered ordering from at the salad bar but an employee told me if I was ready to order go to the cash register. (Like I said it had been a long time since I've been here I didn't know the process changed.) When I got home to eat, I noticed two whole buffalo chicken strips. Didn't the chicken salad used to be cut pieces and better quality? Mine weren't, and the sauce was wish. As in, I wish there was sauce on my buffalo chicken! I feel like this type of chicken is comparable from Jack in the box chicken strips. I must have ordered the wrong thing maybe but I don't think I would order this item again. read more

The superfood salad and fries are tasty! Quick spot to get food and quality ingredients. The meat on the line looked delicious and it has a Whole Foods- like build your own salad bar. Really excited to find this place. Very customizable menu and something for any dietary restriction thank you Jack & co! read more

Jacks Urban Eats - Superfood salad and fries - American Near Me - Roseville, California

If you're craving sandwiches, you can't go wrong with Jacks Urban Eats. Located in the Fountain shopping plaza, you'll find a large sandwich eatery with a large kitchen making fresh tri-tips and sandwiches that's perfect to grab a quick lunch or catch up with others. If this is your first time coming here, you can't go wrong with getting the Jack's Classic as your starter here. With chicken to tri-tip selections, expect great quality sandwiches as well as large salads here. I will definitely make another stop here once more to try another sandwich/salad, and would I recommend this place to others? Most definitely yes. read more

Jacks Urban Eats - Jack's Classic with Tri-tip. It was AMAZING! - American Near Me - Roseville, California

The western steak salad was super duper yummy. I finished the whole thing and it was BIG. Garlic fries were crunchy and hot. They serve beer and wine. It was really busy on a Saturday at lunch time, and the atmosphere was a little loud- but the line moved quickly and our food came out really fast. Would definitely come back maybe when it's not so busy. read more

Jacks Urban Eats - Western steak salad and a glass of wine- perfect on a rainy Saturday!! - American Near Me - Roseville, California

Mac and Cheese was missing something...Cheese! Tasted just like plain noodles. Sandwiches were okay and overall it was expensive. $3 for a fountain drink? Very expensive for cafeteria style dining. Likely won't be back. read more

Do yourself a favor and keep walking right in down to the Whole Foods food bar. Avoids the apathetic teenage attitudes, misplaced orders, and less than mediocre food. The beer and wine list is about 4 items long which isn't terrible, but there you have it. But if you DO EAT here, here's some tips: DONT get the mac n cheese- it's literally dry noodles with butter.... Unsalted butter The kids menu is super misleading- it does NOT come with fries ... even though it says... "grilled cheese and fries" The Fries are pretty legit tho. REVIEW your order at the register- more than likely they didn't get it all! If you're a parent of teens, do not expect escaping that attitude here- you're at home, accept it. Be prepared to receive your order in several pieces, and 95% chance it'll be incorrect. Honestly this place is overrated. It was good at one time, it survives because of the location, but you can do better...just skip in down to Whole Foods- meal time solved :) read more

Rudest staff I've experienced. Not a single employee seemed to be happy with themselves hence why they acted like snobs. Too bad since Jacks has great food read more

We were over in The Fountains Mall to take our grandson on the cute little train. We got hungry and decided to have lunch here. It was delicious. You order at the counter and they bring you your food to the table. Although it was super busy the food came out very quickly but it does come out one dish at a time. 4 of us all had different menu items and all were delicious. The only complaints I have was that the delicious garlic fries did not come out hot but they were good otherwise. They also give you plenty of food. The parking is the only hard thing about this place as this mall is super busy but we'll worth it. read more

I wanted to eat a good salad and a friend said to go here. The guy at the counter recommended the Korean BBQ salad, great suggestion! And the food came out fast. I'm glad I did, great atmosphere. I'll be back read more

I ordered the chicken pesto sandwich. It was ok. Good flavors but their meat was dry. I'll go back again but will order something else. read more

Been here several times and honestly can't believe how inconsistent this place is. From randomly closing early to over cooking the meat/over toasting bread. Tonight (Friday) it was busy, no seating available, and just poor workmanship overall in putting our dinner together. Urban fries were extra dry, tri-tip was over cooked, and this was the worst part- the paper to the cheese on the bbq chicken sandwich was STILL ON THE CHEESE. So I'm a huge lover of jacks, but here's your warning shot. With the lack of hair being pulled back, and 17-19 year old hipsters with ADD missing the minor details on the construction of your food- you will be disappointed. I'd avoid the dinner rush at all cost if possible, or maybe just venture to the Arden/Downtown one. read more

Jacks Urban Eats - Driest urban fries ever. - American Near Me - Roseville, California

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We ended up here after finding the restaurant we were going to closed :( and were quite surprised for a first time visit. The inside is self seating and you walk up to order. I was a little unimpressed with the menu as most things are just sandwiches and salads. We ordered the BBQ Chicken $9.95 with a side salad and garlic fries. Most of the stars are for the sandwich, we were so impressed with how good the chicken, onion rings and BBQ sauce toppings. The garlic fries were ok and the side salad was on the smaller side but over all we will definitely be back for more options. read more

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The food is amazing, also i love the service! Chelsea was a huge help giving recommendations for not only myself but the young ones! Loved the food will definitely be back. read more

The food at this particular Jack's is usually 4 stars but this day was a huge miss. My salad was wilted, soggy and honestly disappointing. The servers are friendly and the overall ambiance is very inviting! I will be back for another try because I do enjoy the salad section read more

Jacks Urban Eats - Santa Fe chicken salad - American Near Me - Roseville, California

As hot as it is here in Roseville, we decided to try Jacks Urban Eats for dinner. ordering on line was easy but picking up the meal was terrible. The server Samantha overpacked the bag, when my daughter picked up the bag it fell out of her hand. When we got home we notice the bar be que sauce and ranch dressing spilled all over the meal. The French fries were soggy and the chicken strips were drenched. We decided we would never go to Jacks Urban Eats again. read more

I usually have nothing bad to say about jacks in the fountains, but yesterday was something else. I ordered the same sandwich I get every time and it was just awful and I am very sad about this turn of events. read more

Good variety of foods to choose from. Had the blackened salmon Cobb salad. Vinaigrette was great . Just what I was craving for lunch

Love the food and staff but very inconsistent quality/portions. I get the flower child salad at least twice a week and honestly I never know what I'm gonna get. Sometimes they give me very little of certain toppings (including the stuff I pay to get extra of), and other times it's heaping scoops. For $15, I just want to know what to expect so I'm not disappointed half the time! read more

Had this great looking fake fingernail in my mouth. Manager referred me to DoorDash. Loved the salad, didn't love the acrylic fingernail. read more

Jacks Urban Eats - Fake Nail - American Near Me - Roseville, California

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I've been going to Jacks for years and this is by far my favorite store. The service is always amazing and the food is always great. Urban fries for life. read more

Disappointed i get home after a togo order and the the cheapest part of a salad...lettuce was completely skimped out on. It lettuce...its so cheap and now I am irritated. read more

Jacks Urban Eats - American Near Me - Roseville, California

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Not the first time this has happened but now I realize I am done with this Jacks. Never had this issue at any other jacks and I was a loyal loehmans plaza jacks customer as well as midtown. 45 minutes for a preorder meal of a salad and 2 sandwiches. I cannot understand why this is so hard. No, it was not that busy in there, no the place was not packed, no there Were plenty of people working at the time. All they could say was "sorry about the wait" and gave me the food. I had to get her attention to say "can I please have 2 ranch and a bbq sauce?" Also you have to choose to tip them before the actual service takes place so each time I feel stupid for leaving any kind of tip for shitty service and food that takes way too long. And check out this Mac and cheese that literally has zero cheese and is just dry pasta. Very disappointed but have been for some time. Need to finally learn my lesson and go give my money to a place that cares read more

Jacks Urban Eats - Dry AF Mac and cheese. Zero cheese - American Near Me - Roseville, California

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If I could give zero stars I would. Came to eat with my son and fiancé and after ordering our meal and handing over cash they were running our money to check if it was real or not ?? One of the 20's we had was a little older and was not being run through the machine correctly by manager Hailey Hampton - making it unable to pass, as I was trying to explain to the manager Hailey Hampton that it has to be there machine that is not working - as the credit card machine had just failed my card and that I believe she was running the money through the machine improperly , she proceeded to ask for a different bill, at this point all we had were hundreds , she ran that through and said well this one worked in the most disgusting rude and just profiling tone. I told her well that's an insult. Mind you their machine was originally not working for me to place my credit card so my fiancé had to give cash, and this was our treatment when doing so. Then she started to get our change from the 100 bill we gave her all while avoiding to look me in my eyes and began yelling at one of the employees to get change out of the drawer because now they did not even have enough change to give us from our 100, it was just absolutely unacceptable the way she handles her employees in front of customers and the situation as a manager. I believe she has NO IDEA what she was doing, and definitely should not have that management position. She completely profiled us, has horrible customer service, and clearly dislikes her job. My fiancé and I completely lost our appetite before our meal, and did not even enjoy our meal. I will not be back to jacks because of there lack of customer service and completely unprofessional management and well as being profiled by Hailey Hampton as a manager. I definitely did not see her checking any other customers money. When you go somewhere to eat , you go for great service and of course food that you enjoy. Jacks will lack this so long as they keep Hailey Hampton as their management. This will happen again and again. Hailey Hampton has no customer service, profiles, dislikes her job, is extreme rude and has no clue what she is doing or how to manage, they should definitely hire someone else who likes their job to manage. One thing is FOR SURE- I Will NEVER come back to this location because of my experience with Hailey Hampton. read more

great customer service, lots of seating, we got kids meals, salad . two different sandwiches. chicken buffalo.,steak , garlic fries, and a loaded fry ! all 6 of us enjoyed all the food, came out quick, prices were reasonable. read more

What a surprising culinary adventure. My sister put together a last minute gathering to celebrate my Mom's 67th Birthday and it was perfect! Do not let this little, trendy, modern flavor packed spot fool you. You will leave full, happy and suprised you just experienced a very impressive eating experience from menu to table in less than 15 minutes. Attention to detail is found from chicken roasted, whole, still on carcus....this means flavor, like in your own kitchen without all of the effort. I talked my sister into half her chicken sandwich for the better half of my Cesar salad+chicken. The sandwich was perfectly accompanied by carmalized onions, fresh tomatoes-undoubtedly locally sourced. The highlight of these beautifully plated sandwiches was the kosher dill and pickled peppers. I am looking forward to meeting up with anyone who's hungry. Any excuse to chow down at JUE...Lets Go! read more

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Driest meal ever. No sauce. No gravy that was ordered. I usually order their steak salad. But this was a door dash order and they failed. read more

Jacks Urban Eats - American Near Me - Roseville, California

I'm usually very happy with the food here, a great alternative for a healthier option. With being newly "at home" workers we have utilized door dash for delivery from Jack's a few times. My husband always gets the Achiote bowl and I get a steak salad. We received our order quickly from Door Dash. However, as soon as we opened our order we knew something was wrong. My salad had very little meat and cheese and my husbands bowl had almost no cheese, and there was no quinoa or chick peas. We called Jacks and were told that we would have to get the Door Dash Driver to come pick up our order to return to the restaurant to have a new order made. Not even sure how we could get the driver back or why we should have to go through all the work to get the item correctly made that we paid for? I don't mind paying more for quality and healthy food, but $50 for two skimpy and messed up meals is unacceptable. Done with this place. read more

My steak in my steak salad was over cooked and tough. I was very disappointed. The menu for the salads is confusing. I think it should state what kind of meat the steak cut is as the salad iscexpensive read more