This was my first time getting a car wash from this place. When I pulled up, I told them I wanted just a basic car wash. They guy turned into a car salesman. Asking me if I wanted vacuuming and add this on and that on. I kept saying no I just want a car wash because I'm in a hurry to get back to work. He kept pushing me and even made fun of my car saying "are you sure you don't want me to clean that? Geez". I said no probably 8 times then I finally got my car washed. No one told me my car was done so I'm not sure how long it took...maybe 30 minutes. The price for simple simple wash was $15. Overall okay. I won't come back due to pushiness and average wash for expensive price. read more

Less review and more contact us. The contact link on your website is not for patrons, it appears to be for companies. I arrived at 7:25am so I could get an oil change right when you open. Called at 7:35am. The phone just rang and rang. Your website and app do not say anything about a change in hours. I understand we are all dealing with COVID-19 right now. If there is a change, please update your website, google, yelp. read more

I am very disappointed I went to get my car washed, I spent 42 dollars on the top tier option and when it was "all done," the outside mirrors were not wiped down, the hood of my car wasn't wiped down, and multiple spots on the dash board weren't done. If I could give 0 stars I would, they were just lazy. I would've asked for them to redo it but I had another appointment. read more

Jacksons Car Wash - This an example of hood could've done better myself. - Car Wash Near Me - Phoenix, Arizona

Signed me up for a monthly plan when I didn't agree to it. When I realized it on my bank account I called to cancel and the woman who answered lied to me and said it could only be cancelled if I came into the store. Will never go back. read more

Rude & high-pressure staff. Carlos Martinez literally yelled at me for trying to use a valid coupon. I will never go to Jackson Car Wash again. read more

Terrible experience here from start to finish. They gave me the wrong type of oil change, and if that wasn't enough, the car wash I got after, didn't even clean the outside of my car fully! Firstly, the car tech wrote me up a ticket for the wrong type of oil change. I came in with a coupon for an EXPRESS change, told him, and he disregarded, wrote up FULL SERVICE CHANGE, and shoo'ed me inside saying "show your coupon to the cashier they will take care of you". When it came time to pay, the cashiers were equally as confused. Thank goodness Kimberly and Claire were there. They were the only two positive things to come out of my visit. They were extremely accommodating and fixed the problem for me. While the rest of the staff was unreliable and rude, these two cashiers took their time with me and we even laughed together. After this, if screwing up my oil change wasn't enough, after the wash my car was still dirty! Dirty exterior, windows not dried fully. Very upsetting experience. Not coming here ever again. Thanks to Kimberly and Claire for being the only positives about this experience. read more

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Ive been going here for almost a year. They never did a spectacular job but the location was convenient. As of today I won't be returning. My complaints include: 1) I bought the monthly unlimited package with wash, vacuum, interior, tires, etc. After a few months of going there, I noticed they didn't do the interior or tires. they inform me that the package I bought no longer includes everything I originally purchased - only vacuum wash and dry, but the price didn't change. Bait and switch! And they didn't even inform me in advance. 2) the car always smells like someone smoked in it after you get it. I think it's the leftover breath of all the smokers that work there 3) the windows always have streaks Now I have to find a new place. I wish Arizona auto wash would open up a location in Arcadia. read more

Two stars so they don't have Yelp delete it! Yes, businesses can do that. Normally I wash my take-home company truck myself. Today I was driving a loaner and it was pretty dirty so I brought it here for a wash. It's been a year or more since I came to this exact location and had a company truck washed on our Company Account. I had not realized that apparently we no longer have an account here. I approached the counter and let Melissa know we had an account. I had to tell her THREE times the name of the company. I am a contractor and she couldn't get past the name on my ID badge. She then begrudgingly got out the folder and, with a flair of attitude, let me know we no longer have an account here. We originally had an account with Danny's, who was taken over by Jackson's. It was called jacksons when I was here last, and we still had an account Then. Just, not now apparently. My extended family has owned several businesses. Let me assure you THAT kind of customer service would not be kept around for very long! I can take my company card anywhere and pay a lot less than $49.99 for an exterior pressure-washing job! read more

The worse car wash in the valley. They're consistently lazy, the quality of the work is sub-standard and I'm very surprised they're still in business. The attitude of the greeting staff, the cashier(s), to the guys that dry off the car are atrocious. I've been going to that location back when Danny owned, and continued to go after it became Jacksons, I kept on giving them the chance to improve, and giving them the benefit of the doubt, hoping it was just an off day....nah! It's an off business altogether. Not worth the $ or the aggravation. No quality, no professionalism, no appreciation for the business they're receiving (especially in these current times), no esteem in doing a good job, and most importantly no smiles! I DO NOT RECOMMEND THIS BUSINESS! read more

If you have an extra 2 hours (no joke) out of your day to waste and your not too picky....this is the carwash for you. Slow service but definitely lots of employees "hanging" around. Hope to find a good old fashioned car wash that delivers a wash and dry in less than 2 hours!! read more

I sat outside as my car was being dried and finished. I was extremely impressed watching the crew. Everyone hustled when moving from place to place, yet they took their time ensuring every part of the SUV was properly dried and shined. There was none of the talking between crew members that is so typical in many car washes. Everyone was focused on doing their part. And as an added bonus, the back seat, previously a carpet of dog fur, was spotless. Great job - definitely recommended. read more

I've given this place chance after chance. Bad cleaning. Broken windshield wiper. Torn off emblem. And every time kept my cool and been taken care of by Matt. Today used a detail I paid $100 for and was told 2 hours. 3 hours later not done. And Richard matts boss is not at all good at customer service. Asked for compensation on the wax that was added bc of the extra hour wait. And he has no idea how to treat a customer. In fact he walked away from me and hid back in his office because he has no people skills or ability to handle a situation. It's too bad bc this is the last time I will ever spend my money here. And I get my car cleaned every 2 weeks. We shall see if corp does anything to rectify the situation. BTW--problem wasn't w quality of work. Connor in detail did an outstanding job and you could tell he cares. matt the asst Mgr is also amazing and worth everything. The problem with this place is Richard. It trickles from the top to employees. There will be good ones no matter what. But if the head Mgr is horrible it goes to most employees to be horrible and hence the low rating on yelp read more

I have been going to this car wash location for a long time. I've been impressed with the staff since Jackson's acquired it. This past December I was persuaded to purchase the "membership" that was good for the month and was told I would automatically get a discount on my wash that same day. I thought , "Why not, I'll probably get another car wash in December....". I was never told that it was a recurring membership with automatic monthly charges to my credit card. When I found out that I've been getting charged and wasn't even using the perk, Tanner, the manager, was very kind and sorry that I had been mislead. He gave me a gift card for free washes and/or other purchases. This is GREAT customer service. I would recommend Jackson's car wash and will continue to be a customer. CM read more

Jackson Car Wash is a Theif store! Watch out all your belongings!!! I would like to send this warning to whoever is going to Jackson Car Wash located at 1954 E Highland Ave, Phoenix, AZ 85016for a car wash service. My son took my car there for a service on 10/25/2020, at least 5 items were stolen from my glove compartment by the server(s), since I was on vacation, did not find out the facts till 10/29. I called to report the incident to the manager on 10/30/2020, he requested to report in person on 10/31/2020, and I did. The manager promised to give me an answer by 11/03/2020 but no response was received. I called in on Thursday, left a message with a live person(front desk), yet no response again till this moment(11/08/2020). What a store? Server(s) stealing and a lying manager! BTW, to this day, Nov. 13, I have not yet received any response from the management, even after I have posted the thief incident on Yelp, sent a letter to Jackson Car Wash's official office. What a ripped off world! read more

I don't know what it is, it seems like every single car wash in central Phoenix just watched the opening scene from "Glengarry Glen Ross" or 2/3rds of "Boiler Room" but it seems like the pushy upsell of a full car wash + detail+wax is in season. When you pull up they have the different washes you can choose from- only to hand over your car to someone that tells you you need everything done, with the typical sales pressure. Thankfully they follow the "3 no's" ( once the prospect says 'no' 3 times, drop the offer) rule, and the outside of my car was great- but my passenger seat still had my dog's footprints on it! The outside was done very well, but for $24+ tip I kind of expect the inside to be just as good. So I won't be back. read more

I was hesitant on coming based on the other reviews but the location was convenient for me at the time. Long story short, make sure you pay attention and clarify the pricing before agreeing to anything. I had to make a correction at the beginning and end of my purchase and if I weren't paying attention or didn't address the errors, I would have spent almost double than what I should have. The car wash was good that came with my oil change. Would I got back? Not sure. I typically get my car serviced at a different Jackson's location read more

Everyone is always working. Moving fast paced. Not the usual car wash were you see one guy working and rest standing around.

they do a good job washing cars. very disorganized in the vacuum area, but staff is friendly. warning!!! gas prices posted are not accurate! price on sign at car wash entry is $2.09 you will be charged $2.15. read more

I went to this car wash in June because it was close to work and my car seriously needed a wash. I was looking for something simple with an exterior towel dry for a reasonable price. I noticed they had an express lane and thought that was perfect. While waiting in line, an employee approached my car and told me that they were running a special: You get a month of unlimited car washes for $7.50 (normally $15.00). I thought it was a great deal so I agreed. I gave the guy my visa, signed the receipt and he put a sticker on the inside of my windshield. I went through the car wash, received the external towel dry and was on my way. I used the car wash a few more times after that and then completely forgot about it and my month long pass. Today, I was scrolling through my online banking account and came across a $15.00 charge to the car wash. I was stunned and thought there must be some mistake. I immediately called and spoke with a manager named Matt. He did not want want to help me at all. He only wanted to point out to me that I signed a contract and that they would not be refunding the $15.00. I asked to see this contract and drive to the car wash. Matt produced the contract (receipt) that I had signed and once again informed me that I would not be getting a refund. I attempted to explain to him that I was erroneously talked into this 'contract' and asked him to make it right. He offered a wash voucher. Seriously, one car wash voucher? I did not take this. Instead, I canceled my 'contract' so that I will not be charged next month and have the remainder of July to use my current pass. Matt, you could have made this right and kept me as a customer. I could have recommended you to my coworkers and neighbors. Now, I will use other car washes and inform anyone who inquires what type of establishment you truly are. read more

I will never go back here again I paid $200.00 to have my car washed waxed and interior cleaned took 2 hours longer than I was told it would be. It took them 4 hours to have bird shit still on my door,outside, inside not wiped down oily shit left all over my dash, Streaks everywhere! Wax Was not buffed out as promised! Totally disappointed in the staff and services! Asked why they didn't clean rear window inside said it was water stains on outside ! Worst service ever! Just a huge ripoff lies and crappy work! read more

Management tells the workers to mislead the customer. Don't pay ahead or make an appointment. People who have not paid will get their cars done first. It took seven hours over 2 days to get my car detailed. read more

I paid $20 for "The Works" car wash. As I pulled away I saw that nothing had been wiped in the inside. I pulled back around to where you first go to show them. I asked if this was there standard. The guy apologized and said yes, they don't wipe the inside of your car for "The Works". The biggest rip off. It doesn't state this anywhere. You all should be ashamed ripping people off like this. $20 is expensive and to only clean the outside for that, is crazy!!! No thank you read more

Jacksons Car Wash - Driver side door after the "The Works" car wash. $20 for nothing done. Terrible job - Car Wash Near Me - Phoenix, Arizona

A week and a half ago I took my car to Jacksons to get a car wash, and added on the wax to go with my selection. I had been here before and haven't had the best washes, but was in the area and thought I'd give it another try. I got some groceries while they washed the car, and returned to tip the men, and then drove straight home. I noticed my sun visor on the driver side was down, but didn't think much of it... I was driving west to go home so I needed it down anyhow. The next day I had off, got up late, and got in my car to go to a yoga class. I tried to put the visor up but it was broken and hanging there in the line sight of my driving view. I stopped at Jacksons and spoke with Matt the manager to tell him that my visor had been broken the previous day, and that I needed it fixed. He told me they were not liable for such things, said he could not fix it and told me that his guys couldn't have broken it, because they don't touch the visors. I also noticed something that was spilled on the my driver's side door, and he said that sometimes hard stains can't be removed. I put my finger on it and wiped it right off, in front of him! The only thing he offered me was to give me some trades in washes after I get my visor fixed somewhere else! I think what was most frustrating is that he didn't believe me. He told me that there was no way to prove his guys did it. I really felt like he just didn't care and he wanted me to leave. After this incident I came down with the flu and haven't called to speak with them again. My visor is still hanging, and I don't know what to do. After spending $30 on a sub par wash, I have a broken visor I need to get fixed and a level of frustration I can't even explain. I will NEVER return to this car wash, unless it is for them to fix what they broke. read more

Absolutely horrible experience there on Saturday, July 15th. Was told by a rude sales person that you can do the express wash if you want cheaper and you pay for the service at the ATM machine there as you drive up. Couldn't figure out what the code was and asked and the rude guy comes over and says this is how you do it in a condescending nasty tone. Then I discover that you ride in the car as it goes through the wash....and when I get to the curve point there to see what's ahead a car in front of me was stuck on the conveyor and they were using a giant crow bar...under the suspension of this vehicle. I asked one of the guys if he could guide my truck up onto the ramp and he said no. I decided at that point to pull out of line and take my receipt and get a refund. While the slip said all sales final, I explained what happened to the "manager" and he said nope, sorry and walked away. Dismissive nasty rude employees. Will never take my car here again. Weiss Guys when it was there did a much better job and were friendly. 5/12/2018 Spouse decided to take the RAV4 here for the 18.95 wash. I wasn't thrilled after last experience but went ahead as he had better experience. Lousy job vacuuming interior. Dog hair still everywhere even after manager redid it. In fact didn't look like they even did it again. Poor job and after tax and tip for 28 plus dollars we will wash it elsewhere. They also did a poor job wiping the interior dash area was still dusty. Wash itself was ok. Windows could have been cleaned a bit better. read more

I went in at 10 am on Mother's Day for a detail on my car. I was given an estimate of an hour and a half. I sat and waited. After hour 2, I went to check on it as I had a Skype planned at 1 with my son in Japan. I was told they took cars in front of mine, not knowing I was waiting. As 1 o'clock approached and they were not done, I was told it took longer because it was really dirty. I knew that! But they had my phone number and could have informed me it would take longer. I missed my call from my son and received my car with soaking wet seats they they put a torn plastic bag on it to keep my clothes dry. Didn't work. When I went to back out, the steering wheel wasn't locked which was a hazard and when I got home I noticed the wheels hadn't been cleaned. Just spoke to the manager and was informed my$100 didn't cover a wax or detail on the outside! I will never have my car washed here again! read more

First of all, they use raggedy towels that aren't even meant for cars. Many of the employees went straight from the wheel to the paint with the same towel. One of the upsale guys at the beginning decided to lean on my car when ordering a service. We were also waiting in line for a while when a couple employees decided to crack jokes with eachother for a good few minutes. Once we proceeded to the back, the employee with curly dyed hair that was cracking jokes at the front was back there cracking jokes with other employees. Most importantly there were many missed spots read more

Paid for a full inside detail as well as the $200 package for a wax and paint detail and when my car was finally finished over 4 hours later the outside still had dirt marks and it's questionable if it was even waxed, the inside had cleaning residue all over the seats that I had to ask them to remove before leaving, the windows were not completed and the inside of the doors were FILTHY. This is unacceptable for how much they charged for the services. I was not about to leave my car there for another unreasonable amount of time for them to fix the issues. I came home and finished cleaning off the outside dirt marks with a simple wet towel. This is a scam. Take your car to a smaller place that actually pays attention to what services the customer has paid for. EXTREMELY UPSET! read more

Rip off. Got sold a $10 wash plan without being informed it would be automatic debit monthly. Unable to use during Corona virus but debit continued and increased $5 without notification. Guess they decided to make up for decline in business by ripping off the public. Will not return except to stop automatic debit. read more

I was there on Saturday I've never been to the location on highland but was in the neighborhood. I got the $30 wash choice and normally I love Jackson's but I was very disappointed. My dash and center console were totally dusty and my back windshield was far from clean. I did not notice in the shaded pick up area. Sadly disappointed read more

This is my car after the "car wash." They weren't busy at all and rushed it through. Brought it back the next day for a re-wash and they acted like I was trying to rip them off and get a free wash. I will never come here again. read more

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Don't trust the one star reviews...those people had blatantly unrealistic expectations. We brought our two cars in for oil changes, tire rotation, an inspection, and detailing. We knew it would take a few hours. They gave us a great deal on the detailing with the other services, Chris was great. They found some other things that needed maintenance (transmission fluid, brakes) which was not unexpected because we hadn't received services in over a year due to traveling. Both cars were entirely finished in 4 hours with all services. The detailing was fantastic, the car looked and smelled fantastic. Price was also excellent, less than $600 total for both cars with all the services we had done. All in all a great experience. This place is BUSY because it is GOOD. The one star reviews clearly expected service way too quickly for a place that is so, so busy. Patience and kindness go a long way!! read more

I get it, Jeep wranglers suck to wash. There are weird angles that the automatic machines don't reach and it's time-consuming. This is why I pay people to clean my work's vehicle. Since the vehicle was dirty, so I got the ultimate car wash ($40) plus floor mat service ($10). For $50, I'd expected the vehicle to be fairly well done. I first noticed the black tire cover on the back was covered with brown dirt, despite having been hand-dried (how do you miss that?!). The floor and cubbies near the gear shift weren't vacuumed, so there are still crumbs; the coffee I spilled on the front floor mat was still covered in coffee (I love throwing $10 away). With the protectant, they missed entire areas of the dash and doors, so its splotchy and uneven. Even better, whoever applied protectant to the driver side applied it to the headrests but the passenger guy didn't. Every external angle had dirt and, when I asked the guy to get the chalk off my window (because I had to ask...) I pointed out the corners and was told the white paint was stained. I wiped my finger through it to show it was just dirty. Seriously? The guy wiped the tire cover with a rag to appease me, but there's still brown dirt. If you want an overpriced half-a$$ job, complete with pushy salesmen, come to Jackson's! read more

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I've been coming here since 2012. I hung on too long to support what used to be a great business. They increased their prices again and the quality has gotten worse. Canceled my monthly membership. I'll be looking for a new place. read more

I am not sure why Jackson's has SO many low reviews! Every time I have been here, it is quick, easy, and I leave with a sparkling clean car! They also reminded me about a crack in my windshield (that I had been putting off) and said that they would be happy to take care of it for me. The process was very smooth! They got my insurance approval, gave me a free car wash that day, came to my house within a few days, and even replaced my after-market tint! If you get your windshield replaced by them, you will get free car washes for a month. Not too shabby! I also love their 72 hour rain policy. The employees are always very friendly which makes the experience a good one! The only negative is that they DO try to sell you on car wash packages, oil changes, etc. but if you can look past that and just say 'NO' if you're not interested, then you're golden! I'll be back soon! read more

Poor customer service! Went early in the morning to avoid long lines and wait time. Two vehicles ahead of me and three in bay getting dried. 47 minutes pass, I see no sign of my SUV, however, five cars have been washed and drove into the bay; cars which were not waiting when I arrived. I walked back to car wash check in and attendant said, yours has to wait because it's an SUV. Are you kidding me?! I talked to Manager and he said sorry, he is new. Total wait time for my car to be washed 1 hour 27 minutes. Update 9/25/16 Decided to give this trash a second chance, my discovery is quite jaw dropping. Once you check in your car, if you tip vacuum guy your car will stay on tack with time written on your window on check in. If you don't, you are our of luck. I talked to manager, and his response was, "my guys gotta get their money some how." I was the third car in line as soon as they opened. I got the early bird discount and my car wash took 47 minutes. read more

Just cancelled my $30 per month service with these folks. $30 is their most expensive package and not a bad deal. It provides full service while you wait or you can go through express if you don't have the time to wait. Been doing Full Service occasionally but mostly Express for months. Today the wipe down guy at the exit tells me they aren't allowed to wipe the exterior glass anymore. "Nothing above the door handles." the manager tells me. Seems that they've been doing it wrong and have created "a monster". Those water spots all over your windows and mirrors, those you will have to do yourself when you get home. After they've dried on. Paper towels, Windex. You. Oh, and don't forget to give yourself a tip. Here's a tip. Go elsewhere. read more

Avoid this Jackson's at all costs, and ANY Jackson's "Fast Pass" deals. I made the mistake of signing up for the $30/month Big Shot Fast Pass (assuming it was for car washes and not a financial screwing, silly me), and it's a total rip off. I didn't realize "Big Shot" referred to what they'd be bending me over for. On my last (and I do mean last) visit to the E Highland location the pass wouldn't scan so someone finally came over and did it by hand. He said the tag was too high on the windshield (now they put it there, not me). I asked him how we get this corrected and he said someone would be waiting at the other end to move it down. Well apparently the unicorn that guy was riding was a wild one and ran him right past the other end, because he never showed up. I did, however, get treated to a very old man applying tire shine to about 90% of my tires (the poor guy couldn't bend over all the way to reach the bottom part of the tires) - AND THAT'S IT. Dirt on the bumpers, running boards, grille, bottoms of the doors, and tailgate of the truck, along with water drops everywhere. I grabbed a rag and started to dry/clean my truck when some scrawny bald dude comes over and says "what's the problem" like what I'm doing shouldn't make that a stupid question. I tell him I'm trying to clean/dry the rest of my truck and he informs me that this is what you get with the Express Pass - and to get my truck out of the way because I'm holding things up! I tell him I'm waiting for the guy on the unicorn to come fix my pass like I was told and he tells me to drive around to that end of the line and get it taken care of, which I refuse to do - after all, I still have to finish doing their job that I'm paying them for. He starts yelling at me to move my truck, and I'm just about done so I tell him this is effing bs and he starts muttering under his breath. I drive around to the other end (where there's nowhere to park), dump my truck in front of a service bay, walk in and tell the girl I want to cancel my fast pass to carwash raping. She gives me a sheet to fill out, which includes a section where you add your email to get a confirmation of the cancellation from them. Apparently a unicorn must be working on that as well because I still have nothing. Unless you enjoy paying for nothing but indifference, verbal abuse, and a car wash that's worse than the cheerleaders on the corner, avoid Jackson's like the plague. At this rate they won't be around long at all. read more

STAY AWAY! The service is unbelievably terrible. I took it for an oil change and upgraded to the full service car wash, and first the guy that did the oil change and checked the fluids convinced to change the power steering fluid because it was the wrong one, claiming that my car needed the clear fluid instead of the red, so I agreed to pay the $80 for it...well thank goodness for Google because a quick search into my car's make and model confirmed that my car had the correct fluid to begin with, because it needed the red kind; I was able to run down to tell them to double check because every info I found said he was wrong, so he checked to made sure and confirm he was wrong. Then, when they called my name to tell me my car was done and ready, as soon as I looked inside, my car hadn't been vacuum at all, it was full of crumbs everywhere (mom to a toddler here), so it wasn't that they missed a little something, basically the people in charge of vacuuming didn't even look inside my car at all. The people who do the last wipe down, who wiped down the board totally missed it too, along with several spots on the outside that were still dirty after they supposedly cleaned it. When I pointed out the mess still in my car, they sent me back to the people who vacuum, so I went and asked to talk to the manager, the car wash manager was there and when I showed him the mess, he's demeanor wasn't great customer service, but at least he called the vacuums. They did vacuum the immediately noticeable parts/areas of my car, like the front and the passenger seat...and I should've checked everything to make sure it was done right this time but I wrongly assumed given the initial "mistake" , that they would put special emphasis on making sure it was done right...well, 2hrs later, after not using my car since and absolutely no one seating in the back seat, I happened to look back and it's full of crumbs still!! They didn't even look in the back the second time! I am so livid seriously. I hope everyone saves themselves the trouble and disappointment and just stays away from this place!!!! read more

I miss Danny's. The quality of work is so much lower but I'm paying so much more. The attention to detail or the lack there of is very disappointing. I've gone 3 times since Jacksons took over each time hoping it would improve. Nope. Doesn't look like these reviews make a difference. Less than 2 stars and still crap. read more

Got a $18 wash and the car looked horrible. Cup holders were not vacuumed. Interior dash was not whipped down. Side mirrors were left with water marks. After leaving I turned around and asked them to do the car again pointing out everything they had missed. A guy helped me but used a single wet rag and did a quick once over. Car still not clean. Would not recommend this place and would not come back again. read more