A few years ago this wouldn't have been a 1 star. We would stop in every now and then for some drinks and dinner at the bar.. Stopped in, sat at the bar and ordered a mai tai.. they used to be pretty good! This was ALL booze and god knows what mix. I couldn't drink it.. there was a certain smell to the bar, rodent? Food? Both deceased ... A few of the regulars that have been seen over the years were non-existent. Was just looking forward to a nice night with good food and drinks, but I honestly think they could care less. Got up and took off to somewhere better.. hope they turn around or do something.. this could be good. Make Jade Dragon great again! read more

I have been a small business in this town for 11 years and I have never been treated this poorly by another business. I brought family from out of town to them for take-out and I'm embarrassed that I suggested the Jade Dragon. Despite our cordial demeanor, we were met with impatience. The customer service is RUDE and dismissive. Everything was the same dark brown color--even the vegetables. Only the over-cooked broccoli was distinguishable. The fried rice was bland--it all appeared to have been sitting under a heat lamp too long and the discoloration was severely unappetizing. Nothing was fresh. I could've forgiven the rude customer service had the meal at least been decent, but it appears the food is as bad as their attitude. HUGE disappointment. I suspect the bar is what keeps them in business. read more

Back in the day it was pretty good, NOW you walk in and it smells like sewage they have several air purifiers on too . Shut them down!! And Don't eat there either . Where's the board health?? I can't understand how this goes unnoticed? read more

TERRIBLE PLACE Placed my New Year's Eve order on 12/28/18. Went to pick it up, waited 20 minutes after paying upon arrival. Still nothing, asked where my order was. Obviously they had my order since it was in their computer and I paid for it. I had my order written on a paper, I was asked for it by an employee. She went to look for it on a computer and came out and asked me if it could be under another phone number. SHE WAS ATTEMPTING TO FIND MY ORDER USING THE RESTAURANTS PHONE NUMBER WRITTEN ON THE RECEIPT!! No wonder they lost my order, they do not know the phone number of the restaurant. Indicating the intelligence level of the employees is less than stellar. Then they said they would make my order, but it would take another 15-30 minutes. I then demanded a refund - THAT TOOK ANOTHER 10 MINUTES to accomplish. I was told she needed someone else to issue the refund, yet 10 minutes later she did it herself. NEVER AGAIN!! AVOID THIS RESTAURANT!! read more

Bad service from them period rude. So rude. And you'll wait forever. And everyone don't touch anything. They don't clean. All dust high dust low dust dust mold nasty read more

Well, apparently I'm on a flurry of reviewing Chinese restaurants in Merrimack...I'm on an egg roll so I'll continue. (see what I did there? I typed EGG in front of roll as if a play on words!!! God, I am witty). Jade Dragon...the Jadey Dragon. The good ol' Jadey Dragony. Ol' J Dragon. AKA, J Dizzle Drag izzle in M-town. Typical greasy-ass Chinese food with a bar in the back. You can get a full meal at 1 AM, strong drinks, play those weird video game things that sit on a bar. I did get a baby cockroach in my drink last time I was there ( I didn't ask for it...it just was in there)....and they replaced my drink but NOT the glass...until I asked him to get me a whole new glass. 2 STARS read more

I agree. The older women who works the front desk definitely has a attitude that's not a friendly one. I guessing she is the owners wife. I believe she feels like we should be honored to spend money for there food. Not a friendly women and should not be at the front desk dealing with customers. Food is ok and average at best. read more

Have been loyal customers for so many years. Lately the chicken fingers are inedible, you can't even cut them with a knife. We have experienced this the last 3 times, twice take out and last time while dinning there. We asked what the problem was and was told they were obviously over cooked. I'm sure being over cooked was not the problem, inferior product not white meat, like trying to eat tendon and knuckle. read more

I went for dinner tonight with my Mom. We found out our favorite waiter, Johnny was not working. We had another waitress before, Emily which we didn't have a good experience, but we were already seated so we gave her another chance, well this would be her 3rd or 4th chance. There were two other people in the dining area. After 5 minutes she came and took our drink order, very simple drink order, iced tea and diet with lemon. Our drinks come, diet with lime, not lemon and no straw. Not the best start. She takes our order. I hear the table across from us ask, are these hot, she said yes they are. They had already sent their order back because it was cold. Our order comes out 15 minutes later, I tried a boneless sparerib, it was cold. I tell her, she doesn't tell me what she is doing but goes into the kitchen and 5 minutes later we have a new order of hot spareribs. While she was getting us was getting the spareribs we tried more on the platter. Chicken wings - COLD, crab rangoon - COLD, fried shrimp, yep you guessed it, COLD!! I tell the waitress and she says she'll be back to take care of it. 10 minutes later she comes back, grabs the platter and heads into the kitchen. She comes back and all they did was put everything back into the fryer, its all oil soaked and the beef teriyaki was so burnt you couldn't even eat it. I asked if they just put it back into the fryer and she said yes. I explained that everything was oil soaked and tasted like it. She threw her hands up, stomped into the kitchen, and than stomped to the front and threw a temper tantrum. I could hear her say, they complained about everything. At this point I was annoyed, we had already been sitting there almost 10 minutes while she was having this tantrum so I walk to the front and tell her, you know we can hear you, right? The younger guy said she was just explaining what happened, I said no she is talking about us and we can hear her all the way at the table. I told him the food was cold, he said she told him it was so hot it was burning her hands....I said, well she is a liar than. I said, we NEVER have a problem with Johnny, he says, Johnny doesn't work Mondays and hasn't for 2 years, I said I guess I won't be coming in on Mondays and she says, I work Tuesdays also so you might not want to come in that day also. I looked at him and asked, are you going to allow your employees to speak to customers like that? She said something else, I didn't hear. When we were leaving there was another table leaving at the same time, she told me she had the same exact problem. Her food was COLD and the service has gone downhill. So, two people at the same time complain the food is cold, but its the customers fault, not the kitchen or waitress?? read more

OMG, This place is horrible, I walked in and the lady at the counter did not even look up to acknowledge me- she kept just looking at her phone so finally I as where can I sit she responded in a rude way so I just said nevermind and walked out- obviously they did want any business. Advice: Have the person up front in your place with great customer service skills read more

This place served barely warm food. Flavor was good. Server high on pain meds from a sprained wrist. Server carried drinks with her fingers on the rim and hand across the top. I sure hope she washed after using bathroom because her hands were all over the rim. The ambiance was nice, could use some fresh paint. We ordered chopsticks for the table and only got one set. Soup was cold. Chicken wasn't crispy. I'm not sure if server left food on a tray getting cold or kitchen serves barely warm food. The flavor was good but I was hesitant to eat it since if chicken for example sits at the temp it was served you get food poisoning. I think restaurant impossible needs to give this place a do-over. Where is chef Irving when you need him? Totally not a place I would ever eat again. Go to thai food in nashua near shaws. Save your money! read more

I think it's pretty ridiculous they charge a $4 delivery fee (but yet don't explain that on the phone) and expect a tip. I bought a number 9 and it cost be pretty much $20 dollars after everything... The chicken tasted like it wasn't fully cooked and the rice tasted and smelt like an ash tray. The only good thing about my food was the fortune cookie. Will never order from here again. The past few times I've ordered from here the food hasn't been all that great. read more

I work in the same exact plaza as they are located in and I order from them pretty much 4-5 times a week. They never charge me the same amount. Some days it is $8.00 for a combo then some days it's $10 for the same order. Even if ordered at the same time, I ordered today and lo and behold they charged me a $4 delivery fee to go across the parking lot... Seriously??? Then too me I HAD to tip.. I use to serve and will tip deliveries but when I was told I had to tip I refused to. They are always rude when I order over the phone. They never have someone to deliver food and while the food is good I think I am done with them. Go elsewhere and steer clear! Again great food but awful customer service. I would recommend happy garden in Manchester off 9n if you're looking for great service and good food. read more

This place has actually improved, but still isn't great. If your out having drinks at the bar can order something but nothing I would order for take out or intentionally for dinner. read more

Very disappointing. I've been here a bunch of times before and would consider us regulars. The food has always been decent, though nothing special, for good prices and with good service. However today we had a waitress who took over 20 minutes to take our order (though the other people coming in after us with the waiter were ordering well before us). Once we ordered, we waited 30 minutes, and after seeing every single table that were seated after us receive their food while we were still waiting, we decided to leave. This has place has been going downhill for awhile. read more

Okay, I didn't eat here but had plenty of drinks. Not a big fan of Asian cuisine anyway. Very very nice people... Fun karaoke... the drinks are strong. I actually had to ask for more red bull so I didn't have to get soused on the third sip. Smells a tad jiffy johnish... but all in all had a blast and left feeling like a prickly pear. read more

Wow...what a disappointment.... My friend and I stopped in for a bite to eat and a few drinks....we got there at 7:15 and their hours were posted as open until 9 PM....and we all know, bar hours differ from restaurant hours since bartenders usually enjoy the extra tips....well, not tonight.... We ordered food, which was "ok" by Chinese standards and a drink each...at first the bartender was very friendly but as the night went on she really wanted to leave and it was obvious. At 8:30 she asked to cash us out and by 8:40 we were told the bar was closed. Seriously, she wouldn't even stay until their actual closing time. She was shutting down the TVs and the lights as we were packing up our leftovers. I found this to be very rude and unacceptable. After seeing the other reviews, they were accurate....food was ok....not great...and the smell was really bad, like sewerage smell as you walked in. this will be the last time I go to the Jade Dragon..... read more

Not family friendly, unless your whole family likes Asian food. If you try to bring something for anyone that doesn't like Asian food, you will be asked not to come back from. read more

Food was good, got lots of it. Drinks were good, BUT our waiter was inattentive, rude and incredibly impatient, impatient impatient. Would not listen when we tried to speak to him. In too much of a hurry to get away from the table. He repeatedly delivered one item and ran off before anyone could get his attention to order another drink. It was our second negative experience with the same waiter, it was our last. read more

My family frequently visits the Jade. We have used them many times for birthdays as well. Generally come in with a party of 20 guests. Food is always hot, fresh and comes out fairly quickly. We always request Johnny as our server. He stays on top of drink refills, checks constantly on the table and just has an all around happy demeanor. We love getting a couple Pu-Pu Platters, Hunan Chicken & Shrimp, General Gaos, Beef & Broccoli, and don't forget extra crab rangoons! Drinks are fairly priced. Weekends get pretty busy in the bar area. Bands play and there is Karaoke. Lots of fun and excitement. Merrimack locals can always expect to run into friends here. Jade is our go-to for well priced, quality Chinese food. We will definitely return soon. read more

Love going with family. Food is always very good atmosphere is relaxing. Owners are always pleasant. My favorite Chinese restaurant. I do not live close but it is so worth the drive. I also do takeout. Always plenty of food. read more

Seriously, this place is awful. My wife and I ended up here on Thanksgiving (long story) and the wait for everything was ridiculous. They wouldn't even acknowledge our existence, like they hoped we'd go away. After waiting FOREVER for our food, and even longer for our drinks, the food was served stone cold. The food had potential, but was just too cold to enjoy. We brought it to the attention of our server, who brought it back to the kitchen to be reheated. Most of it came back warm, but the spare ribs were still room temperature. Just disappointing all around.... read more

Ok, just got back from the Jade. Went in, ordered, waited in VERY COLD waiting room. Guy at the desk said 15 min wait. After 30 mins and four other waiting people (got their food before me, came in after me), I went to the desk to ask what was up. The guy was writing, didn't look at me and said "I have no idea", and kept writing. I said "well can you find out?". He went out back and came out with some more bags for other customers. Then I asked to see a manager. He told me the manager was busy. Come to find out he was the cook as well. After waiting another 10 mins. I asked what happened once again. The desk guy said "oh, sometimes the order from the desk doesn't get sent out back. This guy really did not care. No, explanation or apology. His customer service was the worst I have ever encountered. Finally when the manager came out, running with my bags I spoke with him about the jerk at the desk. He apologized for him. So, in conclusion, I was comforted by the way the manager handled the situation. He did it the correct way. I understand there are problems that can happen. I just wanted to be respected by the desk guy. BTW...I work at two food establishments in the area. I would never, ever treat my customers the way he did. read more

Twice I've ordered a combo dinner plate there, and twice they have given me the incorrect order.

I wish I could give half a star... Worse Chinese food around...want good food, try Xing Wang.

We like Jade Dragon in Merrimack. The food is usually good and a decent value for the price. Once they gave us the wrong order and when I called they were glad to replace it with what we had originally ordered and asked us to try something new and enjoy the first order. We travel 25 minute one way just to buy their food, its well worth the trip! One word of advise, don't order during the middle of the week. When they are slow the food is aweful! read more

Just ok food. But open late, which is nice. The Hunan Chicken is tasty, if you like spicy food. There are better choices for good Chinese in the area. But, Jade Dragon is mostly known for their bar-life and karaoke. read more

We have never eaten inside this place but have been doing take-out for over 10 years. Some entrees are very good and others just so-so. What we like the best is the pork chow mein (not made using pungent onions like some places), chicken teriyaki on a stick, Gen Gau's chicken, Hawaiian beef, and the hot and sour soup. Boneless ribs and egg rolls just OK. Sometimes the order person does not speak English well and even though I have ordered dinner specials by number, I get the wrong order. And sometimes they forget to put the chow mein noodles in the bag which is very annoying. All in all, better than most. read more

Stopped in for dinner, just passing through. Best Chinese food we ever had. Ordered the Pu Pu platter for two, Shrimp fried rice. The food was cooked perfectly and there was plenty of moist, tasty shrimp in the fried rice. Might have to make a special trip to eat there again, it was that good. read more

Everything is very good, lo mien, rice, teriyaki chicken, crab rangoon, ho yo gai poo, etc. My favorite waiter, Johnny, is fun, quick and efficient. We've never had a bad meal in the over ten years we've been eating there. read more

If you want a restaurant that has horrible customer service, then this is the restaurant for you. Whether your looking for carry out service or looking to eat at the restaurant, the Jade Dragon Restaurant staff is ready to provide you with sub quality food. Looking for a late night snack after 7pm EST, then the Jade Dragon Restaurant is the restaurant for you, they close their kitchen 2 hours before their scheduled closing time, but dont worry, their bar stay's open until the scheduled closing time, allowing for you to have a liquid meal before kicking you out and getting a DIU. If your looking for carry out, then the Jade Dragon is the restaurant for you, their staff will never pick up the phone and are willing to self proclaim to you when you arrive after trying to call to place an order that they don't pick up the phone 2 hours before they close. So if your looking for bad customer service, never being able to place an order after 7pm, and sub quality food, then the Jade Dragon Restaurant is the place for you. read more