Rick Wheeler was great to work with. The process was smooth and he was very courteous and straightforward. I would definitely engage with Jaguar Marin again. read more

I just test drive a F-Pace prestige and the sales consultant Horacio Socarras was amazing! He answered my questions with ease. I've never had a better experience at a dealership than I did this day with Horacio. I can honestly say this was a 5 star service! If anyone is in the market just ask for Horacio, I highly recommend him. read more

Horacio was great he listened to what I needed and took his time with me to get just exactly whst I wanted and neefed

My fiancé and I just purchased a new Jaguar F-Pace from Jaguar Marin and we were very pleased with the entire process. We called and spoke with Dan Stephan who was very kind and helped us find exactly what we were looking for. The service was exceptional from start to finish. read more

At the recommendation of a local shop I took my Jaguar XKR to Jaguar Marin to try to diagnose an issue which had stumped a local shop. The shop then referred me to Jaguar Marin. Casey Jones, the service tech with whom I spoke on the phone before setting up an appointment was very friendly, obviously knowledgeable, and accommodating to my special request. When the car went in for diagnosis I was again impressed by Casey's professionalism and competence. Best of all, when I learned that the mechanics had been able to diagnose the problem, and that there was a very simple fix, I was very pleased. What had been the potential for a several thousand dollar repair was remedied for a couple hundred dollars. Casey and the crew at Jaguar Marin went out of their way to make a customer happy and, I can attest, accomplished that goal with flying colors. read more

Jared Cavanaugh helped my husband and I purchase a vehicle. He was down to earth and realistic when finding us a vehicle in our price point. He made the transaction easy and painless. read more

Awesome, Classy, Dealership: My wife bought a beautiful used Jaguar X-Type in early Jan 2014. We purchased no extended warranty, only "As-Is". After about a month of ownership we noticed a little clicking in the engine and my wife decided overall she didn't like want/like the car. I argued a little bit but appeased her and went back to Jaguar Marin and asked if there was anything we could do, possibly we take it back. Fully expecting to be laughed off the lot. Blew me away! These guys gave us a full refund on the car. True story we lived it! I am a big fan of these guys now and after this treatment will buy my next car from them. I have never been to dealership that operates like these guys, honestly. Tom King & Kevin Case (sales managers) were absolutely then nicest and most understanding & accommodating guys. Big-time kudos to this business. Anyone wanting a real life reference just email me at greensailboat@yahoo.com. read more

My wife and I were looking to purchase a used vehicle. We arrived at Jaguar of Marin and entered the showroom. Four men were talking by the back wall and immediately one of the men turned and broke from the group. He walked over and introduced himself, completely polite and hospitable, as Vince Betar. Vince asked if he could be of any assistance to us. I stated to Vince what I wanted to see. Vince responded that he had two of those models in a six cylinder and a four cylinder. He said he would make both of them available for us to look at and test drive if we wished. Vince showed us the cars. His experience and knowledge was immediately apparent. He told us of all the features both inside and out. He stated the car's traits both in performance and handling and gave us insight into the building of the car and the materials used. We test drove the car and were were very impressed. Everything Vince said was dead on. The test drive was without pressure. He took us on back roads and the freeway to make sure we could feel and appreciate the full capability of the car. We returned to the dealership and asked Vince about the pricing on the used car. He asked us what our budget was, and we went inside and sat at Vince's desk. Vince stated that he would be right back. He returned in 10 minutes and stated that he had talked with the manager and could offer us a new 2013 at this special price. We bought the car on the spot. We never had to haggle or argue. This was the first time I had ever experienced this kind of treatment at any dealership. There were no car selling tactics used on us at anytime during this process. Vince was honest , polite , courteous and professional. There were no games, misnomers , half-truths, misleading facts or statements ever made during our encounter. We have not yet experienced their service yet, but will post once we do. read more

I have used them for 18 years. The sales staff have always been outstanding and the service department has hitherto also always done a very good to great job. This week the major service on my XK seems to have again been done to excellent standards and my service rep was cheerful and informed. My problem is a new one. The phone response is now very disappointing. A robot tells me to leave a message to which I get no response. I had to call again several times to find out what was happening. They must be horribly overworked Or maybe something else?? This is really not up to standards of customer service expected of a luxury brand dealer's service department read more

I have a Jaguar XKR. it has high-performance BSS wheels, which are two piece: 15 little screws hold the two halves together. I had taken my car to a place for the wheels to be refinished. They put the wheels together wrong (outside of back wheel to inside of front wheel), so the back wheel was scraping against the frame, though I never noticed it. I took the car to Jaguar for a transmission diagnosis. They had the car for nine days and did nothing. They called me and said the car was unsafe to drive, but never did they observe what the problem was. They are Jaguar specialists. They should know about those two-piece wheels, but didn't. 2. Never once in about 15 times have I ever phoned them and gotten transferred to the parts department or the service department and reached anyone. Never! Always it's a message I leave and still no one calls back. I have learned if I need a part to just go there. 3. Guy flew out here from Cincinnati to buy the car. He made an appointment and drove it to this dealer for a pre-purchase inspection. $195.00 !! The only person who "inspected" it was a lot guy who drove it around the block and said, "It runs fine." Didn't even raise the hood! I have been told this dealer is under new (5 years) management and all the experienced mechanics have been purged for younger cheaper employees. read more

Great service, and friendly staff. Their 10-point value guarantee was a first, and they make us feel like family.

We will never take our Jaguar to this dealership for service again! They were so expensive (we spent over $2k) and didn't even fix the problem! Not only that, they actually broke the rear-view mirror in our car somehow, and left oil stains in the leather of a perfectly new car. We were furious! When we spoke to the manager about the issues we had, he reluctantly offered us a cheaper, used replacement mirror and a car wash to make things better! read more

The service department is incredibly frustrating to deal with. The lack of common courtesy to return calls, proactively provide updates, follow through is fundamentally a breakdown in basic customer service (especially for a luxury car brand). I dread every time I need to attempt to make a service appointment. read more

This must be the worst dealer in the country. I took my car to Jaguar of Marin and was told I needed brakes even I has them done less the 2,000 miles ago. When I asked them to show them to me they made some excuse like I couldn't enter their shop. I had them checked to be sure at J & G Automotive in San Rafael and them said they are almost new. They were really honest. I will never take my car again to Jaguar of Marin, they are absolute rip offs. J & G San Rafael have a new customer for life. read more

I purchased a used Jaguar S from Jaguar of Marin. The sale experience was very pleasant and efficient. It is the service department which is the problem. About 10 miles after I left with my "new" car the odometer stopped working- not sure if they really checked out this used car before putting it up for sate. They were responsive to repairing/replacing this part. However, I also noted a loud and irritating noise coming from the heating/air conditioning fan, even after the car was turned off. Three different visits they explained "this is just the way these models operated, the air intake door flops when the car is warmed up". I had the same model, three years older, and new this was not the way it should be. Frustrated, I took my car into Cole European Jaguar in Walnut Creek and they replaced the parts to correct the problem on my first visit. I don't believe Jaguar of Marin service department has the customer's interest in mind and they certainly are not willing, and maybe not able, to service what they sell. I have even written a letter about this to the manager of the dealership with no response. Once they make the sale they couldn't care less about their customers. read more

We have a very positive experience in this dealership .... the ambiance is very welcoming and all members are very pleasant ..... Josh Salim is highly recommended , very efficient , personable with excellent customer service . Same goes to Jesus Maldonado who is always ready to lend a helping hand , another outstanding employee . Don't have any doubts in recommending them to family and friends . read more

I have tried to buy a car from this dealership, but they always come across as very snubby and eventhough I work in Marin, because of their attitude I bought my Rover from the city and my XKR from Cole European in Walnut Creek. read more

My family has bought 4 Jaguars from Marin Jaguar since 2000. An XJ8 in 2000, an S model in 2003, an XK8 convertible in 2006 and an F model sedan in 2010. Unfortunately, the dealership has declined significantly since 2006 . We had some issues with a factory recall repair a few years ago on a gas line issue which we had to go back where after the repair was done the car started leaking gas all over the engine area (we never wrote a review then as we figured it was a fluke and fortunately the car didn't catch fire). I also took in the XK8 a year or so ago and got terrible communication on the service status. I had to call repeatedly and was finally told it was ready. I took off from work and I got a ride down there. Unfortunately, it was not even close to ready and still being worked on. I then had to have them drive me home (wasted 1 1/2 hours of work time) and I had them deliver the car to my house when it was finally done. So this brings me to this Monday 8:30 am in the morning when I took in the F model. I was told by the service advisor that he would call me back if it was not going to be ready by late afternoon. I had not heard a word from him so around 4:30 PM, I called him. He did not know the status , said he had to check. I waited for a while and he came back to the phone saying it would not be ready, he was unsure what was going on and he would get back to me Tuesday morning. Tuesday morning he did call and he seemed to know the status. We discussed a couple additional less urgent services which I declined and it was agreed they would just complete the 60,000 mile service, wash and clean the interior of the car (which Jason said was included) and he would call me when it was ready. He said it would be for sure this afternoon. Around 3:30 PM I called as I had not heard anything again and was told my service advisor had gone home. Another person said he would check on the car's status. I waited a few minutes and he came back telling the me the car was all done and ready to go. I asked if it was washed and the interior clean and he said it was. Everything was ready. I got a ride down to pick up the car. The bill was ready. I paid it and the person assisting me called the porter to bring up the car. I waited 15 minutes and the car never showed up. I went back inside and the person helping me called the porter again. Evidently the porter could not find the car. I waited another 5 minutes and the car showed up. I walked over to it and noticed it was still dusty and dirty on the outside and the interior was also still dirty and not cleaned. I walked back in again and found the person who helped me. He said he'd get it washed right now and the interior cleaned out too. I waited another 10 minutes and he came back saying the car was now washed and cleaned. I looked at the exterior. The wash job was not what you would expect from a luxury dealer who charges about $190 an hour. The wheels still showed some smeared break dust and there was some bug spots on it. I got in the car and noticed the inside of the front window still had smears and dirt, the dash and console were still dirty which is also not what you expect. All and all, communication to me was poor with folks not getting back to me thus wasting my time, washing and interior cleaning poor and more of my time was wasted trying to find my car. All I can hope is nothing else goes wrong. My family and I won't buy another car from Marin Jaguar. We will not be going back again for any kind of service. Time to try some of independent Jaguar service groups. Even if they do not wash/clean my car when they are done, I get go to one of the car washes and get a way better job for $25. Also, the independents can not possibly be any worse on communications and follow through along with the fact they are significantly cheaper! read more

My car buying experience at Jaguar Marin was exceptional because of the wonderful salesman Horacio Socarras. He made everything easy, explained the car very thoroughly. Thank you ! read more

I recently purchased a Jaguar F-Pace from Marin Jaguar. I worked with Anthony Meadows who was great! He helped more custom order my vehicle, explained very question I had, show me how everything worked, and never pressured me. I would definitely recommend Jaguar Marin for purchasing your next vehicle. Great experience! read more

Was involved in a collision thanks to these guys and getting referred to cooks collision my car is back to new with no hassles and all the insurance claim handled by cooks.thanks! read more

Be careful with these people. They draw you in with cheap services then try and slam you with needed repairs that go into the thousands. Worse of all, the repairs I did pay for were not done right and I had to go back. Then they try to tell me that it was two things and they just did not catch the second one. That of course meant I had to pay more. I elected to not pay and went to a shop in San Rafael and they found and fixed the problem which ended up being neither of the two problems the dealer said was the cause. read more

I contacted Brett F. as requested . It has been over three weeks without a reply.

I just recently puchased a BMW 335i x-drive from Joel fong at Jaguar Marin. Joel couldn't have been more professional and friendly throughout the process. He wasn't pushy, like you find at most dealers, and really wanted to make sure I was happy before I walked out of there. I had an excellent experience with jaguar marin and Joel and would definitely go back for car buying in the future. read more