This is LITERALLY THE ONLY PLACE I trust to take proper care of my vehicle. They are honest, communicative, thoughtful, knowledgeable, and professional. I have been a customer of theirs since 2022 and I have never been disappointed with their service. I drive a lot, so I have been there relatively frequently. They truly look out for both your car and your wallet. A few months ago, out of curiosity and convenience, I went to a dealership in Sacramento. The staff members were much less welcoming. Ultimately, they tried to charge me over three times what I ended up paying in Marin for necessary jobs, and they didn't even provide reasonable videos / pictures or offer to take me to the garage so that I could see things myself. That experience only confirmed what I have been telling people for three years: I don't plan to take my vehicle anywhere else. I CANNOT RECOMMEND JAGUAR MARIN ENOUGH! If you are able to get your car serviced here, you are extremely fortunate. You will be treated the right way, which sets them apart from just about every other business in the automotive industry. Without hesitation, I drive from Sacramento when it's time for some work to be done, whether it's just an oil change or something more complicated. I trust them entirely. THEY ARE THE BEST, HANDS DOWN! read more

Jaguar Marin - Auto Repair Near Me - Corte Madera, California

I took my iPace in because of a leaking mid-windshield console. The service department, and specifically Justin Prasad, gave me outstanding service. They replaced the windshield, and went much further. They tracked down any place in the car that had gotten wet, and fixed any damage. Furthermore, they went out of their way to accommodate my schedule and deliver the car to me. I can't recommend them more highly. I have had experience with another dealership in the Bay area, and I'm so glad that I've switched to Jaguar of Marin. read more

My first review. And maybe only review. I don't have a whole lot of time for this kind of stuff. I brought my F-Type R to the service department for a cluster fix. The part was back ordered - not yet fixable. I got the car back Wednesday night. Thursday morning while driving it (the first time turning it on since I got it back), a catastrophic failure occurred. The steering wheel locked up and the acceleration pedal stopped working (neutral or park idunno), everything electrical ceased to work. It was like driving the car while off. This happened WHILE DRIVING. Thankfully I was not going fast and it was an empty road early in the morning. I like living btw, just like everyone else. Imagine if I had my pregnant wife with me in the car and this happened on a busy SF freeway. Imagine that. Seriously, contemplate it. We would be likely DEAD. I towed it back to the Jag dealership immediately. The Manager denied anything and everything. We exchanged in a very heated manner and I apologized for kicking up a storm. We both recovered our level heads and he managed to get it driving, but I wasn't going to take the risk of driving it home ("see, it's working" he says). I towed the car home to Santa Rosa just to be safe. To test my theory, I drove the car up and down my street slowly (so not in extreme harm's way) and sure enough, the catastrophic failure occurred again. Moral of the story? Marin. Jaguar. is. willing. to. let. you. drive. away. with. a. DEATH. CAR. not. once., but. TWICE. The first time possibly unknowingly, the second time KNOWINGLY. Lawsuit being filed of course. I'm having Marin fix it so I can give it to my nephew who doesn't care about such things or donate it. But I aint driving that thing for a million bucks even if they say they fixed it. I run a Billion dollar company. I can't afford to die. September 9th update After speaking with Vince, he has asked me to take down this Yelp review and my YouTube video showing the damages to my car, And he said explicitly if I do not take down this Yelp review or take down the YouTube video that he will pursue me legally. If I DO take this Yelp review down he will refund me a couple hundred dollars. It was difficult to have a conversation with him because we both wanted to interrupt each other And he hung up on me multiple times. Aparently has been researching me and started spouting off personal information. As a customer, this is very threatening behavior especially when it becomes personal. Will he come after my wife? Will he come to my home? I requested that he make my car back to the condition in which I brought it to Marin Jaguar on the 31st. He refused. Now not only do I have a manager from Marin personally threatening me but I also do not have a working vehicle. Does Vince know about California anti-SLAPP laws and the CRFA? I hope he learns quickly. Another update: late 9/9 evening Bret Feasel replied back to one of my emails. He seems competent and I'm happy to actually be able to explain things further. I'll give him a thumbs up so far. read more

Jaguar Marin - Jaguar doesn't appear to check the condition of your car's battery. Extremely negligent or not? Standard practice? - Auto Repair Near Me - Corte Madera, California

After posting this review the manager called me and he was very polite and after explaining to him everything he sent me a full refund of the tires via ups. I was very impressed by how he handled the situation. Thank you Brent read more

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This dealership and service department is fantastic. Theyre professional, thorough, trust worthy and truly make you feel that your car is taken care of while in their shop. It is a true luxury experience from start to finish with each team member here. I bought a car from JLR San Francisco (unfortunately) and within a month of owning the vehicle it was in the shop in SF for 2 1/2 weeks and came back with more damage than when going in. JLR Marin took my car in right away when calling and within a day they had a full report on all that was wrong with the vehicle and had it fixed quickly. They even had me go on a drive with them to point out all issues I noticed and send them videos to ensure all problems were fixed before having me come back to get it. The Foreman in service (Alan) was extremely knowledgeable and I feel like he really cared about helping fix my vehicle. The communication was great through the whole process as well. I worked with Mel and cannot recommend her enough! She is very professional and values JLR customers. She went above and beyond to help me with a lot of issues the previous dealership caused even though she didn't need to do that, she went out of her way to help in any way she could. Mel also updated me daily on my vehicle. I will always try to work with Mel if available she was wonderful and made everything so easy for me during a stressful time I'd had with the previous dealer. I am blown away by the experience I had here. You can tell right away that customer service is the entire teams top priority! Before leaving Mel booked me for my future services. I will only service my Jaguar here from now on and would recommend everyone looking for a new car or service on their vehicle to come here. Thank you Jaguar Land Rover Marin. I appreciate your whole team and the service you gave me!! read more

we were forced to look for a snow vehicle during a chip shortage in 2022. it wasn't easy. we ended-up with a new, 2023, jaguar, i pace. i love my car. it goes everywhere in truckee while being the most elegant car on the road. wow, it's just an all wheel drive but does it all. quite a difference from the road warrior, little burm jumper that i had before. the only trouble i've had is being 77 years old and getting my mind wrapped around the computerization of cars. sometimes i do okay but sometimes it's just way over my head. that's when i met alex perry. this person started out by remotely, from marin, walking me through, what i thought was an impossible problem in truckee. omgod, he fixed it. then he again stepped up to the plate (his desk in marin) to technically help me out there in marin. alex could be my grandson but not once did he make me feel inept. he is excellent with people while he teaches me. i am so grateful that he's there. Thank you... read more

These guys have had about 18 months of being the most consistent, professional, attentive, and competent service department in the San Francisco Bay Area, for any make or model of car. I am continually impressed, and since Vince got on board as the head service rep, they've consistently hired and retained the best and smartest, namely Matt Quinn. Really thrilled to still be part of their team, as a customer. Cheers all. read more

Great service via email and phone from Brian and Travis. Worked with me to get a satisfying deal on a 2018 Audi S3, especially in todays rough market. I had trouble finding a ride up to the dealership (I live 1.5 hours away) and they were very patient with me and even offered to help. Ultimately, I had to put the purchase on hold and they were understanding even after all that back-and-forth during negotiating online and over the phone. I definitely hope to revisit this soon and would highly recommend asking for Brian or Travis. read more

The sales experience was a bit choppy, but I was able to get a hold of someone from the start. The car I purchased had been a dealer loaner and only had 15k miles on it, so I figured "what could possibly go wrong?" I asked if there were any damages to the vehicle and was told there was not. It took quite a while before the vehicle had been "reconditioned," but the photos I received seemed like everything was in order, so I purchased the car from Jaguar Marin and had it shipped to me in SoCal. That's where the trouble started. I did not notice at the time, but three of the panels had been removed to repaint a quarter panel, which was damaged in some kind of accident. This accident, whether it be a parking lot ding or a side impact, had been repaired but was not on Carfax. When the technicians removed the rocker moldings, they broke the retaining clips. Instead of using Jaguar parts (which, you'd think, a Jaguar dealer should have access to?), they glued the body panels back on. The body shop I used was the same that Jaguar uses in my city, so it's a Jaguar dealership saying this; not a Joe Blow mechanic. This wouldn't be a huge problem, except one of them was the molding for the moon roof. i.e.: water can leak in while this thing is popped up/bowed out. I brought this to the attention of Jaguar, and that it would take almost $2,000 to repair. I haven't heard anything in two weeks and they refuse to take calls or reply to emails. The only reply I got was that I "signed the bill of lading." i.e.: "not our problem!" Very disappointed that I have to take a luxury car dealership to court over fraudulent sales practices. I now have repairs on a "Certified" vehicle to make, which devalues the entire meaning of that term, in my eyes. read more

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I had to bring my car in for servicing and Nancy made the entire experience seamless and easy. Thank you, Nancy, for also procuring a loaner car for me to use while my car was in the shop! read more

The staff at Marin Jaguar are awesome from the salesman Tom Kane, Conley Byrnes who made a deal for our old car and found us a newer one and Nicholas who sat in our new car to help us understand all the buttons. This is a dealership that really cares and knows all about the vehicles that they are selling. This dealership and the vehicles that they are selling are all spotless. Our Jaguar F- Pace is a really nice car that we are enjoying. Go see these guys they have a car for you! read more

I had the best experience buying a used car here. The car was pristine and very reasonably priced. There were no tricks or gimmicks. Josh was very helpful, the transaction was conducted almost entirely via text. All this felt very uncomfortable as it was a new way of buying a car I wasn't able to see. But I am so glad I did and was more than pleased with the service and integrity. read more

This 5 stars review is for Steve Azzolini at parts department. Thank you very much for your assistance. When I visited Marin Jaguar on Monday, all I have was some pictures of a damaged jaguar. Steve immediately identify the model of the SUV. And let me know the part I need will have to be special order and can be pick up next day. The last dealership order the wrong parts and won't allow me to return it without 30% restocking fee. Long story short, I am very satisfy with Steve's knowledge and customer service. Thank you! read more

Jaguar Marin - Auto Repair Near Me - Corte Madera, California

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Bought a used Volvo here and the process couldn't have been easier. We worked out the details before I arrived and the salesman, Omar, had all the paperwork ready to go. Competitive price, great car. In and out in no time. read more

I bought a Used Car here from Vincent. He is a great sales guy that didn't pressure us at all. It was a very fast and smooth experience and was even able to get financing with no money down. Even the sales manager Travis and the Finance guy Oscar were very pleasant to deal with. Don't forget to say hi to Cash the dog, super cool. Thanks for a good deal. read more

The 'promises of returning calls and answering questions was never there. The guys that work here are just the typical sales guys. Once your drive your car off lot, there more than happy to get rid of you and on to screw the next buyer. Thankfully the Marin dealership in Rocklin has much more professional people working there. I wish I had purchased my car from them. Jaguar of Marin... your terrible. read more

I've gotten the worse service ever from Jaguar of Marin. They returned my car with a restricted performance display on the dash board along with the check engine light on. I don't know if this is a racism or bad customer service. read more

Josh Salim helped me and answered all my questions on my new car. He was very knowledgeable and helped me in my situation. Thank you Josh for all your help!! read more

I just purchased a new 2016 XF Jaguar and my sales consultant Chris Thomas was exceptional.On a scale of one to ten it's a TEN! He was informative and patient with dealing with my questions and my needs with the a quick and easy purchase.So if you are in the market for a Jaguar ask for Chris Thomas, you won't regret it! read more

We had a great experience buying our most recent car! Our salesperson, Josh Salim, was extremely helpful in finding us the perfect car for our needs and budget. He answered all of our questions, made sure the vehicle was in tip top shape before we drove home in it, and communicated excellently about timing and logistics. We'll be back! read more

Vince Betar took exceptionally good care of my Used Car Transaction last Saturday. He was very busy, but treated me with as much attention as if I was his only customer. I would return absolutely to do business with him. wish there was a SIX star rating. Very happy customer in Mill Valley. read more

We recently purchased a F-Pace SUV from the Marin Jaguar dealership and had a great buying experience. We worked with Jeff Gwynn, who took the time to understand what we were looking for and helped us find the exact model we wanted. Jeff never pressured us and simply helped my wife and I find and buy the car we wanted. If you are shopping for a Jaguar I highly recommend the Marin Jaguar dealership, and working with Jeff Gwynn in particular. read more

Driving up to the Bay Area from Los Angeles the check engine light came on 100 miles from nowhere. I called my friend in Oakland and prayed that he would find a Jaguar dealer with Saturday service hours. Lo and Behold Jaguar Marin would be open. I drove up there from Oakland, and Fred was waiting. Gave me a loaner and told me to come back in three hours. Fast forward three hours: car fixed and back on the road. Thanks Guys! The car was even washed, I wish I spent my Jaguar dollars there in the first place. read more

Cannot speak to sales, but as far as service please do yourself a favor a stay away. I usually take my car into Brittish Motor Cars in SF but needed weekend service so I figured I would bring it here. I had a leaky radiator so I towed my car in just to be safe. Spent all saturdat at the dealership for the radiator fix to find at the end of the day that my radiator fan is mysteriously not working as well. It was working before but now it is dead? Well they did not have the parts in for that and I didn't want to drive it without si I left it there for fixing. That was Saturday. Now it is Tuesday, new radiator in and new fan in. Good. Wait, not so fast. Now my transcooler lines are leaking. How bad you ask? Real bad, a puddle after a few minutes of car on. But how can this be, it couldn't have been leaking before or else my tranny would have been ruined a long time ago, and there are no spots in my driveway. So I elect not to fix it, just give me my car. I got my car, started it up and right away the low coolant light comes on. Coolant is way loe, cannot even see it in the resevoir. I am really ticked off by now but the only thing they tell me is that it happens sometimes because of air bubbles. What? Nice excuse. And the cooler lines that are connected to the radiator are now mysteriously leaking...$850 bucks for parts, come on... I say do not go here. BMC in SF has always been super good to me. I am one of the guys who like to do minor things by myself and BMC is totally cool with that, Bud is straight up front and honest, Marin may seem nice but don't let that fool you. read more

Paid $4,000 for fuel pump and Jag service March 2014. Car broke down 2 days later from dead battery which was cracked and bulging. Apparently not noticed by the technician, and the Service Director took NO responsibility for the work -- or lack thereof. I expect more from DEALER's mechanic and the "Director" of service (Brian). Need your Jag serviced? Run in the opposite direction. Susan read more

Have been dealing with their service department for the last 3+ years. Can't recall any issues worth mentioning. A very good, but not the best possible, experience overall. Also, I've had some major repairs as well as minor work, such as oil changes, but I've never been offered a loaner or able to get one upon request. If not that, I would have given this place its deserved 4 stars. read more

My Dad went there to pick up his new jaguar and it wasn't ready, yet. He insisted that I write a review about the amazing servie he received with his new purchase. Matt, the service advisor was kind enough to bring the car straight to his home after his work day to drop it off. They also had a sick Ranger Rover that I am putting on my life wish list. I am personally not much of a car person like my father, but their are some pretty cars to check out. Matt and the team are awesome! And, my Dad is glowing in his new wheels. Thanks again! read more

I had a fantastic time test driving a Jag with Rick Wheeler at Jaguar Marin, he really knows his product, no high pressure sales - just a great time, in a great car thanks Rick! Lisa D read more

Rick Wheeler was such a pleasure to work with. He was fair and honest from the get-go and was just the easiest salesperson we have worked with. My husband and I highly recommend him. Five star service, five star personality and five star experience for Rick. Thank you for making our car buying experience painless and miraculouslt enjoyable. read more

We spent over 4 hours at the salon, got there at 2, left with nothing at 7. Justin took all our documents and constantly rushed us to finish the purchase. 10 min before we were promised to go home with the car it turns out that the "finance guy" waited until last minute to check our bank statements and declined us the purchase. Justin did everything he could on his side but it is a disappointment that we wasted so much time and our time was not respected by the salon. The "Finance guy" needs to get it together, very disappointing. read more

Wow..I don't usually make a purchasing decision on my first dealership visit when shopping for my next car, but Jay Soto really took care of me and saved me time and hassle from having to shop others. He was very patient and ultimately found me the exact F-Type I had been looking for...at the price point that I was especially happy with. The entire experience was very easy and seamless, and he was transparent with any and all details that I needed to be aware of as well in response to the several questions I had. If you're looking for your next Volvo, Jaguar, or Land Rover, make sure you book an appointment or just drop in and see Jay. He's the man! read more

Service department here needs some serious work. The good news is that they do eventually solve the problem and respond to customer requests. read more

If you are going to buy a Jaguar, Land Rover, Ranger Rover or Volvo, you must stop into this dealership to do it and should insist to have Chris Thomas as your sales representative. I'd been shopping to buy a Jaguar F-Pace for a few months, and spoke to a number of sales representatives from various dealerships and several at this particular dealership in Marin. The minute I came across Chris, I knew instantly that I *wanted* to give him my business. He is genuine and warm, has a very calm and pleasant demeanor, is incredibly professional and patient, and from beginning to end made the car shopping experience a pleasant one based on trust and respect. I was very impressed by Chris and recommend him enthusiastically. read more

What fantastic customer service! I went to get an oil change and have service done on my jaguar. I was greeted at the door with a smile by my service writer, Matt. He offered me a coffee and clearly explained what they were going to do to my car and how long it would take. He answered all my questions and did so in a polite and honest way. I waited in their beautiful customer lounge where there general manager checked on me and asked about my experience. Well it was great! I was in and out, felt I was treated with respect and smiles throughout the dealership and the whole experience! I will definitely be back and highly recommend Jaguar Marin! read more

I am absolutely in love with my new Jaguar XF and Jared was extremely helpful with choosing which car was right for me. He was polite and patient and tried his hardest to get me the best deal for my buck. I came in at the very end of his work day and he stayed late to make sure everything with the deal was done and that I wouldn't have to come back and spend more time. He was able to answer all of my questions and concerns about the car making everything go very smoothly. read more

We stopped by the dealership on Sunday to look at an 09 XKR. Vince was very knowledgable about the vehicle and let us take it on a long test drive. Vince was honest and genuine and a pleasure to do business with. We left there with the car! :) If you are going to this dealership, ask for Vince. He's great! :) read more

My latest experience at Jaguar Marin was a 5 star deal. Lots of improvement here. My car was towed in late Thursday on the holiday weekend. I stopped by on Friday morning and the car had already been diagnosed and the part ordered. Car was delivered as promised; Jason and Lori provided excellent communication through phone and text. read more

Sales people are impossible to get hold of, and when I did get someone (Matt) he hung up on me. I get the impression - having called them on numerous occasions - that they think they are above us? I want to buy a new Jaguar. You don't answer my calls? I'll buy from another dealership thanks. They will be pleased to hear from me. read more

Would not recommend this dealership at all, especially when it comes to repairs and service. We have a 2019 I-Pace that we leased from Marin Luxury Cars over two years ago. The car has been sitting in their shop for three weeks now. Initially they claimed that the part that needed to be replaced was on backorder and was in England. We searched online and found the part ourselves in another state, and arranged for it to be delivered to Marin. That was more than a week and a half ago. Their communication is poor, as you never know where your car is in the repair process unless you call them - they do not call you. If you call the dealership your'e actually lucky if anyone even answers the phone. Regarding the I-Pace in particular, the service manager admitted that there were not enough mechanics there who were trained to work on the new electric I-Pace. I wish I knew this upfront because I most likely would have never leased it to begin with. I usually do not write reviews, especially this negative; but this has been a nightmare. I have bought and leased a lot of cars over my lifetime, and have never had an experience where the customer service was so poor - and this is a high-end dealership selling and leasing luxury cars. This place has a lot to learn regarding customer service. read more

Rick Wheeler was great to work with. The process was smooth and he was very courteous and straightforward. I would definitely engage with Jaguar Marin again. read more