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    Jaguar of Rocklin

    1.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Jaguar of Rocklin

    Vehicle battery testing

    Check engine light

    Engine oil light diagnosis

    22 More Services

    Auto general diagnosis

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Auto windows and mirrors repair

    Routine automotive maintenance

    Transmission leak inspection

    Windshield wiper replacement

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    Land Rover Rocklin - Land Rover Rocklin storefront.

    Land Rover Rocklin

    (150 reviews)

    ***High dollar image with very low dollar customer service***…read more-This is why you can't have nice things. Had to rearrange my whole schedule in order to bring my vehicle in for a scheduled service. Got a message on the morning of stating "will have to leave overnight for just an oil change." That's unheard of at any other dealership. I showed up anyways. - My service advisor tried to strong-arm me into the "recommended" , must have services. He look extremely surprised when i questioned and asked for a break down on exactly what each "recommended" service was and how much. I guess their typical clients never questioned and can afford whatever is offered - LOL.. -It's probably just me stepping out of my boundaries. I like nice things, and have a bad habit of questioning everyone and everything (TRUST, but always verify)... - stuck to my original plan and only got only the oil change. Received great attitude from not agreeing to the extra "recommended services"..... -another shocking thing was , service advisor made sure i know and understood they "will NOT reset your service light, unless I get the complete "recommended service" package ".....crazy, but if you charge enough for your product, you can name your price and set your rules.... -Check in my car and had to wait on the showroom floor room floor - as i live far, far away, in the not so prestigious neighborhood w/ nobody available to pick me up. Most regular dealership i been to strive for excellent customer service and offer a "lounge ". I guess only non-luxury dealership offer such a thing. -Verdict: shock and what a disappointment. Poster child of "Over promises, and under delivered"....i like the car, so i'll keep driving it, just wish the service experience was designed to cater to everyone, even dudes who look an talk like me.....

    I arrived for my 10:00 a.m. appointment today to have a rear camera issue addressed on my 2013…read moreRange Rover HSE. When I explained the issue, the service representative told me they could run a diagnostic for $175, but he also stated that cameras "either work or they don't," so it was up to me whether I wanted to proceed. When I booked the appointment, I was clear about the rear camera problem. During the confirmation call, I was told it might be a software update, though they couldn't be sure. So the interaction today felt dismissive and inconsistent with what I expected from a Range Rover service department. The interaction also gave me the impression that there was little interest in understanding or resolving the issue. I chose not to move forward and left. Subsequently, I called and left a message for the GM, Eddie, with Jackson(?) to explain my experience. It's been four hours, and I have not received a return call. I had actually been considering purchasing a newer Range Rover, but if the service response is that cameras "either work or they don't", and customer service isn't a priority, it certainly gives me pause.

    Jaguar of Rocklin - car_dealers - Updated June 2026

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