We have been loyal customers of Jamie Oil for over 9 years. We recently encountered an issue that left us without hot water in frigid December. Following a service call, Jamie Oil diagnosed the issue as a hole in our water heater coil, and indicated we needed to replace the hot water heater. They indicated they would send an estimate. After calling them several times to request the estimate, I finally received one 5 days later! That's a long time to wait just for an estimate when without hot water in winter. Ultimately, we went with another company that provided much more professional, polite, and prompt service. It was disappointing that a company we had never worked with was more responsive than a company we've done thousands of dollars of business with over a decade. read more

I would like to commend 3 of your technicians. We recently had a new furnace installed on 2/6/26, on an emergency basis. The two technicians, Jeff M. and Dave Q, were very competent, knowledgeable, and efficient. The install was done the day after we requested it. An additional service call was needed on 2/9/26 to correct an unexpected complication. Jim, another technician came out and was able to diagnose the problem and correct it speedily. All three gentlemen were courteous and willing/able to answer questions. read more

Avoid this company at all costs. I just bought this house in Massachusetts which has radiant heating so I have to buy oil for the furnace. Every week, like clockwork, I got a Jamie Oil postcard in the mail. EVERY WEEK. So I thought I would try them. The make you sign a contract, and in the contract is AUTOMATIC DELIVERY whether you NEED oil or NOT. The also give you a promotional price to start as well. 1. the 1st time they came to visit and filled up my tank with oil, it was very little (I don't use that much oil). Got the bill and the bill was incorrect (sorry we are having "glitches" with our billing system") then they fixed it. Still didn't need any oil but they delivered yet AGAIN and I didn't need oil, and AGAIN the billing was wrong again and was told (sorry we are having "glitches" with our billing system). So now 2 deliveries when I didn't need oil and 2x billing "glitches". Ok, so I get a call from the sales guy asking if I needed any oil and I advised no, I still have more than 3/4 tank, and am told ok we won't deliver this time,,,,,HOWEVER 4 days later I get a delivery and the bill is WRONG again. I call the office to ask why I had a delivery when I specifically advised that I did NOT need any and that my bill was still WRONG for the 3rd time. Of course now I am mad as it appears NO ONE knows what they are doing at this oil company!. I am told that their billing sysytem is having "glitches" again (what, do they have billing glitches EVERY month !?! come on now!) Then I told the lady that I already spoke to a sales rep 4 DAYS AGO and said I didn't need any oil at this time, and was told "well, we must have had some miscommunication" REALLY???? Then I started to get hot under the collar and was told not to use language like that. So they DON"T PAY ATTENTION TO THE CUSTOMER!...THE BILLING SYSTEM IS A JOKE!... THEIR COMMUNICATION IS A JOKE !!!. The lady on the phone then transfers me over to another lady who then says "you signed a contract for AUTOMATIC delivery of oil", and I replied, "if it's automatic, then why did your sales rep call me and ask me if I needed oil?" Then she goes off on me saying that "you signed a contract...." Now I know why they have you sign a contract... So they can get away with doing these deliveries when you DON'T NEED OIL. So the bottom line: do not use this company. They will disregard what you need, screw up your billing, and treat you like you are an idiot. There are other companies out there that will not do this, and when my contract is up, I'll be going to one of those. read more

Their salesmen (Dennis McMenamy) sold me the contract with very great promises, then their company pulled my credit check (I had over 780) and sent me an official contract. But then, when the next day I called their office with clarification questions about contract terms, their owner Nicolas was not friendly at all, and said that they are increasing oil price for over 10% than stated in the contract because the oil price increased worldwide, and he sent me the new offer. When I said that the oil price did not change in this one day he decided to revoke their offer stating they cannot take me as a customer as I did not "immediately" signed their offer. This is very weird way to run business... why would they pull people's credit if they are not going to fulfill their promises... Be careful with what they promise you, and read well the binding contracts they are asking you to sign. Will never call them again... read more

These guys are the best. I've been doing business with them for 8-years. I Had a problem this morning with my furnace. I called at 8:15AM, they responded by 10AM. The Field Service Technician troubleshooted the problem down to an electrical board. He didn't have the part but was able to use a "Stop Gap Solution" to get my heat back on. He then relayed the required part back to the office so it could be ordered. That's excellent customer service. read more

Thanks to Rebecca and Kyle for their excellent customer service. I needed an oil delivery last minute and they went out of their way to accommodate me. I've been an oil delivery customer for over a year and they've provided excellent service each time. read more

so I emailed Jamie Oil about getting my furnace clean I like to try to do that at once a year before the heating season begins I got an email back saying that because I don't buy all my oil from them that they can no longer service my furnace we started out with Howie oil Back in 2003 and then Jamie Oil bought Howie out The fact is we do buy all our oil from Howie oil it's just that we have a pellet stove which we use during the day we only use the oil at night so we usually only buy one tank a year I think the reason why they canceled me is because of a service call that we had where there was something was wrong with the heat coming on it was kind of strange I could hear the the fan coming on no heat and I'm like why is the fan coming on because it doesn't normally come on during the day and only comes on after hours gonna go to bed so I tried to figure out what was going on but I figured I just got a call them The guy came out and said nothing was wrong he said we must have had the fan on instead of auto The next morning we had the same problem where we had no heat they did come back out and fix the problem the second time and she insisted that we had our fan on almost intentionally trying to piss me off which she did looking for any recommendations but all these oil companies seem to have good reviews and bad reviews it's kind of like going to a car dealership read more

They came for a second service call. Jamie is the best. First time was an oil leak. Today we were sure we needed a new boiler with steam coming out and water on the floor after a day of work. Always over in an hour. Guy both times the same and totally awesome. Great communicator. Get the free service contract. Go Jamie. Go nowhere else....or else. read more

Jamie Oil - Heating & Air Conditioning/HVAC Near Me - Ashland, Massachusetts

Shortly after I posted my initial review of Jamie Oil I was contacted by telephone by someone named Nick from the company. He said he was the manager and that he saw my yelp review. He said he could talk to the owner of Jamie Oil about honoring the contract but he would only do so if I removed my yelp review. I asked Nick to put the owner on the phone with me to discuss the review. Of course he was not available. I thought that seemed very sketchy and asked him to have the owner give me a call so that we could discuss both the review and Nick's request for me to remove the review in exchange for Jamie Oil honoring my original contract. No one from Jamie Oil has contacted me since. This is an extremely unprofessional company with zero customer service skills. read more

I've been with Jamie Oil since moving to Hopkinton in 2007. They've always been attentive and responsive relative to service calls. A special shout out to Keith and Josh for putting up with my endless inquiries regarding a new heating system. They recently replaced a thirty two year old boiler, burner and hot water tank and did such a seamless job. Brian was welcoming to questions and clearly very competent. Before and after photos below. I couldn't be happier! read more

Jamie Oil - Heating & Air Conditioning/HVAC Near Me - Ashland, Massachusetts

I have really bad experience last year with the manager. I was upset about the pricing changed and they didn't inform me the price was change or you need to apply with the new fix rate price. So I stayed with day by day pricing delivery, so I called today and they told me we terminate your account and we don't need you go find somewhere else?!!, so I don't recommend this company and service go somewhere else. read more

i would not recommend this oil service if it was the last oil company on earth . very dishonest advertising and also discriminates based on credit scores in the 700s. what a joke. you can definitely do better .Denise is rude and very unprofessional. and Dennis offered us a contract and then took it back and did not have the balls to call me himself. Customer service means alot to me and they do not have what it takes. I've dealt with other oil companies in the past with no issues. read more

I recently had a Buderus boiler, Riello burner, indirect water tank, and a 240-gallon oil tank installed in my home by a team headed by Bill of Jamie Oil (a shoutout to each member of the team for a job well done: Dave, Ken, Jack, Franco, Dave the Plumber, Joe the Electrician, and Bill). These gentlemen know their craft and are willing to talk with the homeowner on the specifics of the system, and to vet the information that the average homeowner picks up from the Net or YouTube on what flies, and what doesn't, on component parts and operational issues. I thank Keith, the General Manager, for helping me pick a good heating system, and thanks to a good crew on installation. read more

Horrible customer service!!!! Tech named Jeff came in dressed like he was going to a wedding. Then talked down to me like he was so superior and knew everything about everything. Asked me to find a tool so he could do his job. Really dude? Come prepared with your own tools. After he did the cleaning... which was way longer than needed, he just left. Never said he was done, no invoice or thank you. If I could do zero stars I would! Never again with this joke of a place. read more

well, this was a good day. they send me renewal notices which i ignored as i wasnt resigning with them for a third season. the previous two years they wouldnt deliver until i paid and signed 2 contracts ending in october 2011. with the requests for new service, the last one said if they didnt hear from me, they would assume my service was terminated. this morning, while i was at work, they came to auto deliver, put in 27 gallons and then billed me. i called to tell them im not a customer nor was i renewing my contract, and those bastards threatened my credit record because they fill till you die i guess. they claim that service and oil delivery are different and as i said they will auto fill until told not ever show up in writing. bbb and ag's office are where my free time is going to go. if you can, stop using them read more

Customer does not matter! We used them when they were Howie. Tried to go back but Howie never should have sold their name or their number. We LOVED Howie and Jamie has soiled their name with their less than helpful customer service. We wanted to pay cash on delivery and they were insistent that we give a social and open an account. You don't want my money? Okay! No problem! Oh and they were rude to boot. Medway Oil it is! read more

Jamie Oil has been a reliable and fair company. They have outstanding service technicians and offer a very fair and competitive price. They have always been there for me when I needed help with my system during the middle of the night. If you are looking for a company that covers it all and offers fair prices, then I would definitely recommend Jamie Oil. read more

Having been a customer of Howie Oil for some 6 years, I just came into my office this morning to find our furnace had stopped working. I looked online to get the phone number to find that they had merged with Jamie Oil...so I'm now a customer of theirs and they have an excellent opportunity to impress out of the gate. Afterall it's when things go wrong that you really really need good response: I'm pleased to say that they haven't let me down, less than 45 minutes later Josh has turned up, fixed the problem (something was broken) and we're back on our way to heat. Maybe a little friendlier on the phone would enhance the service but honestly that's less important than a speedy resolution...it certainly is when you're shivering!! Haven't seen the invoice yet though!..... read more

Check your bill carefully and record all conversations. After a bankruptcy discharge a check was mistakenly sent to Jamie Oil in the amount of $200. The outstanding balance with them was only $180.00 In a phone call to D the bookeeper on 9/23/2019 she said they never received notice of bankruptcy and that after two years the account was still open. She said they would return the money if they heard from the attorney. On 10/ 22 , D told the attorney they were not going to refund the money. Are they so hard up for money? read more

When we first arrived in Hopkinton I had never used Oil heating before and knew nothing. This was in the dead of winter so quickly the oil soon hit the bottom of the tank and I was desperate. I saw the Jamie Oil sticker on the tank - called them and they responded super fast and saved the day. Lately we've had to change contracts around and I had first a very nice lady, Dawn, on the phone and then Tom called me directly. Everyone was very understanding and even though the problem was completely mine they helped me out - so I have to disagree with the negative ratings here. And in the years we've been with them I can only say good things - never missed a delivery, never overcharged, always available by phone or email. read more

Have used these guys forever. Have always been quick and professional to solve any system problems. Highly recommended.

Avoid it if you can! Good price to lock you in and offered credit which you can use only if you are willing to accept the ridiculously high price the second year. Will come to fill your tank while you are away at work even if you talk with them several times on the phone saying you won't renew the contract. If you are determined not to pay 70 cents/ gallon higher price than the company you already signed contract with, they ask you to pay $100 labor cost to pump the oil out. Not an honest and fair business at all. Worst experience ever dealing with an oil company! In the end, I paid the oil, Jamie Oil Company pumped into my oil tank without my consensus, using the unit price which is matched to what I have with the new company to settle this issue. read more

I have been with Jamie Oil since buying our house in Uxbridge back in 2016. I'm very surprised by the reviews that gave them a bad rating. I have had great customer service always. If I did have an issue, it was always resolved by a phone call to a very pleasant, polite, and helpful person from Jamie Oil. I have always thought they were a good company, but today they went above & beyond when (not to my knowledge) they came to top off my oil tank while I still had gallons to use at the lower locked in rate. Not realizing that & didn't want an expensive delivery at this time, I sent them away. After wondering why would they come so soon after delivering a full tank in April, I called them and to my surprise was told that's what they were trying to do, because seeing the price is so high now, they wanted to delivery my remaining gallons at my locked in much lower rate. I was so pleased and apologetic I had sent them away, what a dummy. They are going to come back out and make that delivery again. To me that "Great Customer Service". Thanks Jamie Oil. Bernie C. read more

They contacted me and agreed to extend the fixed price to the end of the season, which ended up as another two fill ups. I upgraded this review to 4 stars. If a company genuinely tries and takes action to make things better by sacrificing the legal terms, I have to give them a nod. If you have the cash, know your usage well, and want a fixed price for the season, they are a good company to deal with. read more

Horrible contract offerings and customer service. I am their current customer but won't be after the contract is up. It is my recommendation you look elsewhere. read more

Ok I don't want to be mean but I cant put up with the horrible customer service any more!!! This year I change my automatic refilling contract to by will call and one of the customer representatives emailed me ask if I wish to terminate my account!!?*%!! I never said that and I'm so confused and absolutely offensive. I felt like I was threatened to lost my account if I changed my plan or complaint. Anyway,I just don't feel comfortable with their attitude. A full service company is all about the service, their oil delivery service is good but customer service really need a big improvement. read more

Horrible company to try to work with. Our oil price went up by $0.70/gal. I was horrified to know that they do not contact their customers ahead of time about such a huge price jump! I'm disgusted that this is how they treat their customers. When I called to ask about this, the woman scoffed and huffed and puffed at me saying no other company does this. Well, i'm sorry..if no other company does this then they are all thieves. "We have over 5,000 customers that we'd have to contact." Solution- Send out a general email to EVERYONE notifying of a price jump and a separate email notifying the customers of when they have an automatic fill-up coming up so that we are PREPARED and ready for it. read more

I've been a customer for 5 years and have been happy with them. I have the boiler serviced each fall and overall have had a good experience with them. read more

I am supposed to be on automatic delivery. So I didn't realize I had ran out of oil until I was putting my kids to bed and the heaters felt cold on probably one of the coldest nights of this whole winter. After I called them, it took them over 45 minutes before one of their on-call people would call me back. I told the guy that called me back that I have two little kids, not because I wanted to be prioritized but because I needed to know how soon they would come by in case I needed to take my kids to my in-laws. But before I could finish the sentence, the guy was like "it does not matter if you have kids or not, that's not gonna make us come any sooner!" A guy showed up about 3 1/2 hours from the first time I called. I was expecting to see him in an oil delivery truck. Instead he showed up in a van and said he could only give me ten gallons to get me through the night and to call back in the morning to have them fill up the tank. I couldn't sleep that night as i was checking the heaters every couple of hours, not knowing how many gallons our boiler would burn on a cold night. The ten gallons did take us through the night. And they did fill up the tank within 45 minutes from the time I called in the next morning. This is the first winter we've tried these guys and also the first time we've ever ran out of oil (which is pretty darn scary when the temperature was supposed to drop to 11 degrees). Most probably this will be our last winter with these guys and hopefully the last time we ever run out of oil. read more

Pre-bought and auto delivery and they still let me run out. Technicians and drivers are very nice but customer service isn't so great. We are going to switch as soon as we get what we paid for. My advice is to shop around. read more

I made an appt. for a tech to come and check some things. The day of the appt. we had a blizzard. I assumed they would call to re-schedule. Instead he came early during heavy snow and took care of the problem! Very impressive. read more

Stay away from Jamie Oil. They cannot be trusted! We signed up with Jamie Oil last year for a fixed price contract. The contract states that they will deliver oil from Oct 2011 through May of 2012. I got no notices to renew my contract until Septemeber 2012. So I called them to ask, and they said that the customer has to call if they want to renew. I told them I will call back IF I am interested in renewing. I did not call back because I had noticed that they were charging the wrong price per gallon, and when asked, they would make some or the other excuse. Today they came and delivered Oil even though I had specifically told them I would call if interested. Not only that, we have no written contract for this year! When I called the office to complain, all they said is that we do not have a contract, but the automatic delievery is still on. Why didn't they tell me this when I called the office a few weeks ago?? read more

Been trying to call and get a due date on my oil bill and the receptionists was absolutely disgustingly rude on the phone. Every other time I've called theres no problems paying making delivery dates etc. I am so mad with all the snarls and tone i got on the phone today. Completely unprofessional! read more

I just got off the phone with Dennis McMenamy from Jaime Oil and honestly he was very upfront and very pleasant. I had some red flags that came up after reading reviews, but the ones who have an issue are the first to speak up not the ones who have had a great experience. Dennis cleared the air for me and I am confident on doing business with Jamie Oil. read more

Excellent! They are always very responsive when I have called with a question or advice. Their prices are fair and what I love is they truly care that you have a good customer experience. In fact, early one morning with only a half day notice, Jamie Oil's Manager, Keith, drove out to my home to check something I was uncomfortable about to be sure everything they had done was fine. It was and he took time to show me why. They also put in a new furnace I needed and it was priced fairly and they did a good job installing. I recommend them highly. read more

I have been a customer of Howie Oil for 8 Years and I was really happy with their service. However, when they merged with Jamie Oil all I can say is RUDE, RUDE, RUDE! From customer service to the burner techs. They make you feel like they are doing you a favor by being your oil company. And the prices SUCK. read more

I had a technician come for a tune up service. After he left I noticed oil leaking or oil that had spilled during his visit. The entire house smelled like oil from this area. I called Jamie Oil the next day which was Saturday and the women could not care less about our complaint and concern for oil possibly leaking out of the tank. She did not assist me at all and she also hung up while i was speaking to her. I understand that it is a weekend, but I called the office number and she picked up. The least she could do is explain that she will notify the office on Monday but instead she hung up while i was asking her a question and couldnt even spend 30 seconds understanding the problem or concern i had. read more

We've been using Jamie Oil for 20 years. Have they screwed up? Sure, a few times as a matter of fact. But they have always pulled through and made it right in the end. To me that's what matters, because pretty much everybody screws up eventually. read more

If you like talking to one of the rudest receptionists around in order to pay high prices for heating oil, this is your place!

The "WORST" customer service in the industry and this is with a 10 year customer!