Lost a pair of pants, lied to us about losing them, strung us along for 2 weeks saying they would find them, then pretended they had no idea what we were talking about when in store after we had been on the phone every day for two weeks. Can't be trusted. read more

Are you dropping off clothes that you like because you want them clean? If yes, then don't bring them here. She lost my very nice dress pants and then proceeded to tell me the following excuses: 1. Come back next week the delivery person still has them, 2. I accidentally gave them to the wrong customer and they're going to bring them back (turns out they never spoke), 3. Told me to come in (for the third time) to either get my pants or a refund but when I came in claimed that she never talked to me and that I got my pants when I came in the first time to pick up the rest of my items. Completely gaslighting me because on my receipt she wrote to come back to pick up my pants and she also referenced things we discussed on the phone. Absolutely terrible customer service with no accountability. Also, apparently they don't do the cleaning on site, so I would imagine this happens frequently. She didn't refund me for the price of the pants or even the full amount for the dry cleaning. Worst experience ever. read more

I love Jay's Cleaners. I've been going there for four years and they do an excellent job with all my clothes, from dry cleaning to tailoring. The service is exceptional, as they remember my name/number each time and are very flexible in terms of timing. The value is also very good, and I always appreciate the smiles and happy greetings each time I enter the store. I highly recommend them! read more

I've coming here for 2 years and my fiancé over 6 years. Great at getting out stains, tailoring, and cleaning overall. Shop local.

I called ahead to see whether they did next day cleaning because I had an event. They confirmed that they did so I brought my dress in for next day pickup and was told to return at 5. When I arrived they told me they forgot about the dress and to come back in an hour. At that time they increased the price she told printed on my original ticket by crossing it off and hand writing in a higher price. She claimed my dress was a jacket so she needed to charge more, even though it is a dress and she inspected it before quoting my original price. I'm not even convinced they actually cleaned it in the one hour period they gave me before returning. Very disappointed overall. read more

Edited 4/20: Ok so I usually just bring in a big pile of sweaters and pants and then pay the final bill when it's all said and done. I always thought they were a little on the pricey side but never thought to do any of the math. Just recently, I brought in ONE sweater to be dry cleaned. Guess how much it cost?! Um...$8.75!! Wow. That is a total rip off. I am taking my dry cleaning elsewhere; Jay's is nice and convenient and all but I think I'll go out of my way to a cleaners that will no doubt be half the price. Sorry Jay's. When I brought my clothes here, there was still a grease stain on my fairly new BCBG suit pants that the incompetent moron in SF apparently couldn't get out. In fact, I think Snow White even discolored my pants even more. So I asked Mrs. Jay (?) if she could try to get it out. She went on for a good 30 seconds about how it's no guarantee blah blah and because it's discolored it won't come out and all of this shit. Well news flash lady, I know you can't technically "guarantee" me anything but can you tell me you'll f*cking try? That's all I wanted, was to hear she'd try. I believe eventually she may have conceded to this but who knows, I was too irritated so I left. Other than that she was friendly. And when I came to pick up my clothes they were extremely friendly. And, they did get my stain out. So, I am only really giving them three stars because of Mrs. Jay's initial resistance to my request. I do want to give them one more shot though because I think they are deserving of more. Oh and they take credit card, MAJOR plus. read more

This shop is SO reliable! It's hard to understand the low ratings. I've brought in Indian formal outfits to be altered by several sizes, winter coats to have the linings and pockets replaced, skirts and dresses needing new zippers, synthetic pants tearing at the seams, tons of other pieces for dry cleaning...they really can fix anything. Also the 24-48 hour turnaround time option is a blessing. read more

Not the best experience. Dropped off over a dozen laundries shirts. Was quoted $1.75 per shirt. Then was charged $5. Would not let me have my shirts unless I paid. Said the shirts too extra pressing. These were your basic dress shirts. Please be careful. read more

Cleaning prices are good, fairly quick turnaround - the tailoring prices seem rather steep to me, but Mr. Jay and his wife are always very pleasant to deal with and I've yet to have a problem with anything they've cleaned for me. read more

I ripped my coat after catching the pocket on a door handle and took it into Jay's for repair. Not only did they stitch it up perfectly within an hour, but they also noticed that a seam on the inside liner had also ripped and patched it up as well! I clearly caught that handle with some force ;) Wonderful service! read more

This is one of the friendliest dry cleaners in the city. I take all my clothes there and have never had any problems. The tailor work that Mr. Jay does is fantastic. I have never had any problems here! When I hadn't been in for a few days and told them I was busy, they offered to pick up my clothes from my place if needed. The customer service here is the best. Although I live next door to another dry cleaner, I will continue to take my business to Mr. Jay. Best dry cleaner in Roscoe VIllage!!! read more

Took two shirts and two sweaters as brand new customers. Shirts had been dry cleaned several times before but were less than two years old. Both shirts ended up with rips in the same location on the sleeve. Owners claimed the shirts were too old and worn and this was bound to happen soon. Quite a coincedence that it happened to both shirts at the exact same time and place at a new dry cleaners! Owners refused to refund money or fix shirts with a patch (they wanted to charge $16). Seemed to not understand English well when we tried to explain our position and encourage them to be reasonable. They were pretty rude and didn't care about our dissatisfaction. We'll never go back. read more

I love everything about Jay's. They were able to get every single stain out of my clothes. Everything was done on time. When I lost thirty pounds, Mr. Jay altered my clothes from a size 12 to a size 4. It wasn't cheap but it was a heck of a lot cheaper than a whole new wardrobe! Highly recommended!! read more

Screw me twice, shame on me. I signed up on Yelp just because of the outrage I had after I paid over $130 for alterations on a couple of sport coats and hemming a pair of jeans. Jay's prices are simply outrageous. Never again. Totally unpleasant experience. read more

Took a new suit to Mr. Jay recently, needed it turned around immediately (24 hrs). My wife has always raved about "Mister Jay, First Grade Tailor", and I have to say he lived up to the billing. The suit fits perfectly and it was ready next day with no issues (incl. a reasonable surcharge). I'd say that if you take your appearance seriously, take it to Mr. Jay !!! read more

Don't advertise for next day service when you don't actually do next day service. Twice this has happened. Bring my button down and pants in and Jay could not accommodate me. I actually don't even know how well of a job this place does because I've been turned away two times. Do your job or take the sign down. read more

The cleaners are under new management and the woman who runs the operation is kind and conscientious. She knows my name and every time I walk out with my little one in the stroller, she makes sure to help me bundle her up! Prices seem reasonable. They also repair shoes! read more

horrible service. what takes 8 days to dry clean? and isn't ready on pick up day? yep, exactly. and they didn't give me a discount for them being 3 days late. they charge waaaay too much and pretend they don't know english...maybe they should move back to taiwan or wherever the F they're from. I will NEVER EVER GO HERE AGAIN. what a mess. read more

Love Mr. Jay and his wife! They are so cute and nice. Prices are average.

I'm new to Roscoe Village, just called Jay's Cleaners for prices, and was hung up on when I asked about prices for dry cleaning sweaters, TWICE! YiKeS ! I'm not ever goin' there. read more

Best tailor's in the city - and I have tried several. They may be more expensive, but you get what you pay for. Kind of like paying for a hack doctor versus a specialist. I go somewhere else for a hem, but when I have complicated tailoring or expensive clothes that need alterations, this is where I bring my clothes. read more