Lex Brodie Kaneohe is excellent in that they care about Customer Service, honest , quality work and…read moreCustomer's finances and time ( schedules). Manager Brooke ALWAYS takes care and she and Mechanics is / are the reason(s) my family and I go to Lex Brodie Kaneohe. Mahalo Brooke.

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

God honest work done here. But diff to get an appointment though. Good place to get repairs done.read more

Small but reasonable business. Just moved back to the islands and think I've found my go- to guy…read morefor my car.

Great service for rotation of tires with professional help in & out without a doubt would recommendread more

Horrible experience here, mostly the with Manager. I went in for an oil change, that went well. It…read morewas quick. Mechanic techs were friendly, told me they were almost done just finishing screwing the skid plate in. Paid and left. Once I was almost home, I heard a loud dragging sound which I initially thought was my breaks, I pulled over to check and noticed the front of the skid plate had come off and folded under the car. I continued home because I was just a few minutes away. Once home, I called Jiffy Lube and no one answered, I called a few times until someone finally answered. It was the female manager. Explained that I had just gotten my oil changed and my skid plate wasn't secured properly and was now halfway folded under my car. She said "well, you can just screw it in." I said I don't have the tools, equipment, or know how to do that. She said I could bring it back and they could do it, however I explained that I live about half an hour away and it would have damaged the skid plate even more. She then said "well, what do you want me to do then?" and put me on hold, I waited on hold for 40 minutes before I hung up and called again. She answered with an attitude as I explained if someone could come to my house or tow the vehicle back to be repaired. She said I can issue a refund. I said okay sure. But what about the damage? She gave no response and said the refund will take 3 days and she would call me back the next day to process the refund. I never received a call back, and attempted to fix the skid plate issue myself by borrowing a jack and unfolding the skid plate and attempted to secure it. I have no experience doing this, so it was a temporary fix. I drove in the next day, the techs immediately recognized my vehicle and seemed to know the situation. They assured they would get it fixed. I asked to speak to the manager to follow up on my refund. They said she had just left. I waited in the lobby while one of the tech called the manager on speaker, she walked him though the refund process. As she's talking to him she says "this fucking guy gotta come in ah." Shocking. The tech began the refund process and they fixed the skid plate. It's still permanently damaged underneath from being folded and dragged, but at least they secured it. Received 0 apology for damage or inconvenience. And a whole lot of attitude. Absolutely would recommend she be fired. Super rude. Acted like it was my fault I didn't know how to fix the problem and took 0 accountability. Pics are from after I attempted to fix it. Doesn't show the initial folding and damage underneath.

Highly recommend. I banged up my car on a Thursday, got a quote the same day. Could have dropped my…read morecar off on Friday morning but because of my schedule I dropped it off the next Monday. Got a text the next day, Tuesday, about 24 hours later, informing me it was finished. The repair looks like nothing happened. Pretty perfect. Also of note, they work with the local Enterprise to help you get a good rate for a rental car while yours is being worked on.

If you want painting done correctly, I don't recommend this place. This is a new tail gate btw…read more Owner was awesome, but work quality? Not good. Paint job 2/10 I brought my 4Runner in because it got rear ended. Vu kindly gave me a killer deal, which was great, but paint work no so great. First time picking up my car, I was shocked, the painting on the interior of my gate was horrible. Black spots everywhere, not fully painted, missed spots. Check out the videos (first pick up) Vu was kindly enough to offer to redo the whole thing, great, picked it up again and still the same problem, not fully painted. (Second pick up) Not going to bother bringing it a third time, knowing it'll likely be the same outcome.