This review is for JCPenny optical: I tried to go this place on Sunday to redeem my Groupon for prescription glasses/sunglasses and they were closed which was annoying but I was like ok, I guess I misread when I looked up the store a few weeks ago, ago so whatever I guess I will just go on Monday after work.I however looked up the hours online and it said they were open on Sunday from 12-6 which means either their website hasn't been updated in forever or something else. So I got there Monday after work around 5:30-5:40 and there were already two people being helped and another person came in after me. I already had my glasses picked out and when it was my turn I talked to some young girl and she told me she didn't know how to run a Groupon for the system and she would have her manager call me. First of all there is something shady about the fact that she first asked me if I had prescription with me and then told me she didn't know how to do it. I've used Groupon at a variety of locations and from what I've noticed all they have to do is redeem the code which doesn't seem that hard to me. The only other issue I've had with Groupon is trying to redeem one at a business that actually closed. I feel like it was close to closing time and she didn't want to take the effort to figure it out which annoys me because it's not like I wanted to come into this place after work but they weren't open on Sunday. I also looked at the Groupon website and it showed that 83% people of 3824 recommended it, and there are only 4 locations you can use it at? So none of the people came to the one located in Sunrise mall? I mean I know it it's not that great of a mall but I can't be the first one that tried to redeem it there. I mean don't put a groupon out if you don't want to deal with it (yeah, I know it's corporate but still you would think a BUSINESS would be better organized) I'm getting really tired of these young kids who feel entitled to a job but not to work. I mean I know you are doing a job that someone else doesn't want to do, but you still have to do it. It makes me actually can't wait for the day when I don't have to deal with shoddy customer service and we have machines take our orders because at least they will do what they are supposed to do. And if she really didn't know and she was new, why was she the only one there? You would think that they would at least leave someone alone only if they knew what they were doing, but I guess not. I'm tired of the sunrise mall, and most of the bits that are in there, because it may be the closest to where I live and work but it's not convenient if every time I go, I can't get what I want, just need to make a drive to a mall that doesn't suck. Also while I was waiting I was looking at their other discount signs and it had so many requirements to be able to use it, it was ridiculous (can't use it with insurance, other discounts, etc), you're better off just going to Costco for anything you need. Besides the sunrise mall is dying a slow death and despite it being jcpenny optical being a chain, I doubt you would be able to carry anything you got over there to another location considering how disorganized they are (the professional website doesn't even have the correct hours on it for goodness sake!) read more

JCPenney - JCPenny optical: Not open on Sunday,but won't serve you on Monday - Department Stores Near Me - Citrus Heights, California

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JCPenney and I go way back. As a teenager I worked at one in another state. At the time I worked on commission, I don't know if they still do now. Sales were always fun because they were real sales and I still believe they are. None of this "mark up and put it at the price it should be and call it a sale" deal. When sales kick in, they kick ass. Clearance racks are great. You just need to go with a little time to spare in order to be able to look through things and find your size. Any time those racks are a mess, there is nobody else to blame but YOU, yes you, the crazy shopper that drops stuff from hangers and leaves it there on the floor because it's not your stuff. Why do people do that? Anyway, the employees are very nice, the clothes are good and the prices are OK. I have a soft spot for JCPenney. I have found great dressy dresses, nice coats, great tops, bedding, and wonderful makeup. The only thing I never, ever look at is shoes. I don't look at shoes because even when I worked there I noticed every other store had wonderful and fashionable shoes yet JCPenney selection was awful. Maybe they've changed but I still can't bring myself to check them out. I probably never will. read more

Portrait studio. Worst customer service ever. No acknowledgement. No smile. Made me the customer feel like I did something wrong. I just went there to pick up some pictures for my friend. The one star I did give and had to give was definitely not for the portrait studio. That was for any other department. Short, pregnant girl, you fuckin' pissed me off with your bitchy attitude. Even the mom who was taking pictures for her baby in the next room saw me waiting forever, and she literally had to tell her that someone was waiting outside. But of course, you just ignored me. I ain't never coming back. I hope JC Penney's closes just like Sears. read more

Really? A review on JCPenney you say. Here's why. I boycotted this department store for 10 years. They really (this location) pissed me off due their bad service and crappy merchandise. They've come a long way. I am not sure if it's a new customer service policy or better employees, but I have had good experiences since I've been back. The clothes are also much cuter. I have been very happy with the purchases and the quality that I've gotten for the prices. They're no Nordie's, but I am a satisfied happy customer. I am going to check out the new Sephora next! read more

I went to there to buy an electric skillet. I looked online and they seemed to have a decent selection at the store as there were only a few that were "on line only". When I got there 90% of the appliances and cookware were Cooks brand. I am not familiar with this brand so I left. The reason that I went to a physical store was so I could buy one that day rather than buying one over the internet. Having just two brands to choose from is not a selection. If you want to keep your stores open then you must have an inventory AT THE STORE. read more

I would give this store no stars if I could!!! Awful awful customer service...at first this guy was helping me ....come to find out he didn't even work the men's department...then a woman came and she didn't even look for what I was looking for! Horrible customer service!!! So yes I will never go to that ugly mall ..sunrise mall sucks...looks old smells funny. read more

They are going through a huge remodel of the store. We stopped in so I could sign up for the wedding registry. I was a bit heartbroken in that they no longer do the registry in the store, which also means you dont get the 3-ring wedding planner binder I was looking forward to. So, while we are there, we stroll around in the home section and find that everything is on sale! We were able to pick up a BEAUTIFUL dark wood jewelry box with mirror for only $10. Woodwick candles for $7. A large cast iron skillet for $20. That made the trip worth it. read more

Sometimes it might not be cool to shop at JCP and my friends give me weird looks. They have some quality clothes at great prices. I'll swear by their towels and bathroom rugs. They have great blankets and bed sets too. There sales are great. You can combine the 15% survey bonus with any in-store coupons and JCP rewards. I've often walked out with deals where I save twice as much money as what I've spent. JCP is a good value and I'll be back. read more

NEVER BUY a mattress from JC PENNEY as they sell defective merchandise. I researched the quality of the mattress on Consumer Report and the mattress received a very good rating. So I bought the mattress from JC Penney on line and it began sagging within 6 days of delivery. To add insult to injury now JC Penny will charge me $244.00 for a pick up and re-stocking fee. I will never buy anything from these rip off asses again. Buyer beware!! They have crappy mattresses. And absolute crappy customer service. read more

Worst customer service I have ever had at the curtains dept two coworkers went to shop for Some curtains the lady gives me an attitude of how they don't have it in store and she can't pull the curtains down for me to compare the colors from Display! Asking her to explain to me the measurements was giving me an attitude requested for the manager she said the manger is not here. But I went to find the manager myself never going back to this store again!!! read more

Isabella In the men's department that checked me out was super rude and should not talk to customers the way she talked to me , she should not be customer facing but maybe behind the scenes, shame on her and her ugly attitude read more

My son had an enjoyable time posing for the camera today at JC Penney. Aubrey made all the difference with her countless years of experience, working behind the camera. JC Penney e-mailed us the results and we're "super" satisfied...can't wait to get the package we ordered. Thank you Aubrey! read more

I waited in a long line only to find out that my jeans had blemishes, was told by an associate that they will probably offer a discount as she would, I was denied a discount and was told I can go look for a replacement, I refused as I already waited 20 min in line and told them they should look for me and this was last of this size available. Still denied discount, and I bought very reluctantly. And now if I return it I lose the discount for coming in today. What a shame? read more

I thought I already reviewed here but I guess not... I do enjoy JCPenny's for their random clothes selection and since our location in Hawaii closed, I try to hit up the one here to buy stuff for my mom. I actually came here for the portrait studio. I wanted to take pictures with my newborn and his great grandma. Our lady was really nice but since our baby was sorta fussy and tired, he did NOT want to smile. Not her fault but still I wish we could have gotten one smile from him. He fell asleep soon after we were finished... he is usually a morning baby. Anyway, the picture packages were a lot cheaper than Sears and I wish that I could have gotten my pictures here. The studio only had one associate during the week but when we picked up our pics, they had two people working. Go during the week if you can... it's empty and no wait! Also on a random note, the lady was very understanding on how fed up my husband and i were with his father and grandma. I sometimes just want to put his dad in time out to keep him in line! GAH. Okay anyway, you can always get 15% if you do their survey... which is nice because CA tax is a beeotch. I forgot once and sorely missed it. Sad face. read more

Hi this is Morgan me and my mom went shopping at jcpenny's 10mins ago. And after we pay for everything we went over the to Victoria secrets and the alarm went off and we were shopping at Victoria secrets and then after we got done paying we walk out of the store and the alarm went off again. And we went back to jacpenny's bc our car was in jacpenny parking a lot. And then we went home I was trying on everything in front of my mom. And my adidas shorts still have the senser that set off alarms. That the this women who pay for everything didn't take it off so, I went back to the store and got the senser off my adidas shorts. read more

I took me and my kids to jcpennys Portrait studio for Christmas pictures. The customer service there is really bad. We will never ever go back there again! I called them to see if my pictures came back and they did. My problem is why couldn't they take a few mins to call their customers to let them know?? When I walked in the studio they were just sitting around talking. Bad customer service. To whoever reads this dont go to this studio for pictures with ur family read more

I placed a ordered through JC Penney's .com site and noticed it was going to this store which is 3 hrs from me. I called customer service and asked them to change it to the store near me. They said they couldn't that I would need to wait till the items came in then call the store to have them send it to the right store. Once they arrived I called and told them what customer service had told me and they said that they couldn't do that!! That I would need to return the items and reorder them!! Then they call back and said since I used PayPal (on their site) that it would be 10+days and they would send me a check!! This was last week. Now I get a email saying my items are STILL waiting for pickup. NOTHING as been done!! This is definitely the WORST customer service!! BEFORE you shop JCPENNEY check the BBB site!! They gave them a "F" rating!!!! This business should not be doing business! read more

First off I found a dead cockroach inside of my sweater I bought. They also ripped another shirt when trying to take the security tag off. Then they tried saying they can't take it back because of the rip and no tags. And they were extremely rude about it. Nasty never shopping here again read more

I bought two watches here as a gift. Two salespeople helped me look for something within my budget and didn't make me feel rushed. They helped me pick items that my parents loved and made sure I was taken care of. Thank you! read more

So happy w/my new washer-- that went & got the matching dryer-- which the new dryer can hold way more than the old one. If you have queen-sized comforters or bigger--this is the one you want. read more

Their customer service skills suck to the highest level I was at a sale rack for some black shorts I really wanted it said 50 percent off and was listed as 36 cut down to 16.99 associate said it was in wrong area there was a bunch there all same brand active wear with no visual difference on both sides of rack .he still didnt want to honor the price do to there neglagence .no sense of customer service skills what so ever. if it was possible I'd give this place no stars period .I will NOT be returning to this store location read more

I needed 2 dress shirts for young boys, finding this area was difficult. The store was a mess, it looked like one of my kids rooms after a tornado. Many items were on the floor or draped across racks, no organization. Half of the dress shirts were unpackaged or balled up inside the plastic sleeves. The checkout line was 20+ people deep with 3 workers, it seemed understaffed for a Saturday afternoon. The cashier was very apologetic for the wait and very friendly. Kudos for handling annoyed customers with true professionalism. I will continue to buy from this store based solely on my experience with the cashier so hopefully someone cleans this place up before I come back next time. read more

Normally I would give Penney's a higher rating since their quality and price is usually acceptable. This time my lower rating is due to their online method of buying. A recent purchase of three sets of California King sheets and an order of Stafford men's underwear resulted in receiving two sets of sheets in about ten days; a notice that one set of sheets and the underwear were back ordered. The sheets would be shipped in three weeks and the underwear in 40 days Yesterday I received an email canceling the remaking sheet order and the underwear won't be received until April 12th. This is the second time that they've back ordered the underwear. Why is their inventory that low on such a popular item? I would cancel the order but do like Stafford quality and fit. No more ordering from Penney's online. read more

I love this JCPenney!! They always have great deals and their clothes fits my body just right. I buy all kinds of things there from jeans to blouses to T-Shirts, Purses and other accessories. I love the $10 off coupons and the sales racks. You can get blouses for under $10 almost every time and they last. read more

Complicated return transaction, in spite of having receipts in hand, for some clothes I recently purchased. I walked out telling myself I'd never shop there again. Staff was untrained, 3 different employees struggled to process my return. One item I returned was a pair of men's swim shorts; one leg had been mistakenly sewn closed. Terrible shopping experience. read more

A very interesting store, a majority of the associates are always very kind and helpful! Everything is usually quite tidy and accessible! If there is any issues regarding customer support or pricing the leads are usually quick to make sure the guest is well satisfied. Four stars due to some negative experiences I had however they don't reflect on the entirety of the store and it's operation. read more

Jcpenney.com is a joke. I ordered items and they sent me the wrong ones. When I called customer service she told me I would have to return the wrong item first and once they received it they would credit my account. What??? In the mean time if I wanted my items, that I already paid for, they would have to charge me again and reorder them. We went round and round on that one till she finally sent me to a supervisor. The supervisor grudgingly agreed to give me credit that night and reorder my items, which is what should have been done initially, with apologies. I work in the service industry, I'm well acquainted with good service and this was not good. Then as she goes to order my items, 2 of the 3 items I already paid for, are now out of stock. Ridiculous. I only shopped Jcpenney because my husband found shirts he loves there, good thing we already stocked up on them because chances are they won't be seeing any more of my business. read more

My family has been shopping here for years. My grandmother would get her hair done at the salon every week for almost 25 years. She stopped going when her hair dresser retired. But over the past 6 years or so this place had turned into trash! My girlfriend and I went in to look for a jacket for myself. And when I brought it up to the counter to ask if they could see if another store had it my size she (Isabelle) could barely figure out the computer system. And when she saw that they had one I said, " great can you call them to ask them if they can hold it for me and I'll pick it up tomorrow?" She said that they don't do that. And I was like uhh okay? So we shopped around for awhile and finally decided to check out and zac came over and rang us up after we had waited in line for like 25 mins. Then as he's ringing us up I asked him the same question I had asked Isabelle earlier and he said of course. Like wtf lady? You're that lazy that you couldn't even ask someone standing right behind you if you could or you just don't care about customer service. Zac was awesome although he has to wait on hold for 20 mins with the Roseville galleria location and they didn't have it. He was very polite and was good conversation while we waited. That's customer service. Take some notes Isabelle who is like 30 years older than zac. read more

The JCPenney Furniture (Sunrise Mall, Citrus Heights CA) department manager, Michael, was very attentive and helpful to my need to get my transaction issue resolved. He took the information he needed to escalate my issue and in two days someone contacted me to confirm the details and after a few days a refund was issued for the furniture I returned 5 months ago. What a great customer service! Than you Michael for being the manager that you are in taking care of the customer and business. I wish there are more of you out there! High tech is one thing, human intervention is the best when it comes to customer service!!!! read more

In the past JCPenney has been that lame department store that most people avoid unless Grandma buys you a sweatshirt with wolves and hot pink on it for Christmas that you can only return for store credit. And then you know... you buy socks or slippers or something safe. Any time that I've been there they've just had crap. But thanks to a friend I tried again this weekend and was shocked. I ended up finding some really cute jean capris and a few tops for good prices! I don't know if it was a fluke or if they have started getting better merch but I may actually consider shopping there next time I'm spending money I shouldn't really be spending. read more

This is a review of the men's clothing department at the Sunrise Mall JC Penney store. I have been purchasing work suits from this store for years. Every time I went in, they recognized me right away, were ready to size me for a suit, and were right on with the fitting. Although they do not do alterations on-site anymore, they are still there to help me get all suited up. read more

So annoying. We paid for our items and when we got home everything wasn't inside the bags.... We are missing items, crap now I've gotta go back to mall. The cashier had placed our items on multiple counters and then bagged it, we paid, she handed me three bags and my receipt. I asked her if that was everything, she said yes so we left. We get home, unpack and sure enough we're missing stuff. I called to let them know so I could go pick the items up tomorrow and the response I got was "oh, umm I guess you could talk to a manager to see what they say but I'm not sure." Yes, of course I want to talk to someone who could help, I would like the stuff i paid for. Manager comes on the phone says a blanket "I 'm sorry, I can't review the tapes, they'll call you tomorrow, they have to look at tapes for the items" he said some acronyms too but I don't know what they meant nor do I care at this point. When I asked him why would my stuff not just be at the register he said they've probably already cleaned up since they were closing soon...." umm ok don't they give you random extra stuff people paid for but left!? Why is it so hard to find items left in the counter area that are paid for that they have to review tapes? I've had stuff that I bought from Target before left accidentally in the checkout area and I can call and they say oh yeah it's here and I can come get it at my convenience, this is all made possible by organization which JC Penny's seems to have a problem with. I'll let them waste their time reviewing tapes, calling me and responding to my complaints, I'm not going back there ever. read more

This Review is for the Portrait Studio : I recently had holiday photos taken at the portrait studio and it was an absolutely horrible experience! Upon arriving timely to our appointment we were not consulted or met with until apron 15-20 minutes later. Our actual appointment was started late as well apron 35-40min past the booked appointment time. This was very frustrating considering we had two young children with us and timed the session based on their eating/napping schedules to ensure they would be in good spirits. The staff was so disorganized and unfriendly it was extremely off-putting. Our session didn't yield much better results. The photographer immediately began cutting me off saying she couldn't do this and couldn't do that, explaining that there wasn't time. Considering this was due to their own disorganization and lack of keeping to a schedule it was simply not acceptable. The pictures them selves didn't turn out well at all, we had one of the children who wasn't smiling in nearly any of the pictures. This was upsetting because we thought the photographer would notify us and say something perhaps asking her to smile. We couldn't see the face she was making that is the photographers job to ensure everyone looks good in the photo. They were so disappointing in fact that we had to retake them. Sadly by that point the baby that was with us was getting fussy as we had been there over an hour and she was exhausted. Overall horrible service, experience and quality of pictures! We did not get one single picture we liked it was a joke. I could have taken better pictures on my camera at home. To pay for professional pictures and have them turn out so poorly was such a waste. Don't waste your time or money going here!! I'm surprised they are in business with such a poorly run operation. read more

Went to get my husband some new tennis shoes. There was no mate to the pair he liked so I went to the counter where we had the unfortunate experience of dealing with Linda. Learn sime cusromer service skills because you suck!! read more

Don't like this location! The staff is always mean and rough! Staff is never helpful and answers harp. Always have trouble finding thighs in the store. Have very limited variety and sizes. read more

I just had a couch delivered I bought from this store in Citrus Heights. It was special order so took a few weeks. Buying it was an enjoyable experience - all the sales personnel I dealt with were very helpful and pleasant. BUT trying to get it delivered was a BIG JOKE. Their delivery department is the most SCREWED up department I have every seen. Not the delivery people - Bekins - they were very nice and just following what schedule they were given. They called me two weeks ago to schedule a time to deliver - said it would be last Tuesday and they would call Monday. I didn't hear from them so around 430 I called. They said no it was Wednesday it was being delivered. So Tuesday in the afternoon I was out and about and I get a call from the delivery truck saying they are heading towards my house. I tell them no - they said it Wednesday and say I am out. I call a couple days later and reschedule - they give me this Thursday. Then a couple days later they call and reschedule for Monday. They call me Friday and say it will be delivered between 12-4. The delivery truck calls around 1115 - and they show up around 1145 - which pissed me off - I still had rearranging to do etc. (always last minute lol) Penney's delivery people call me - the women is very RUDE - she is a total B____ and says your delivery was scheduled between 11-3. I still want other pieces of what I got - but will have someone pick up for me next time - for what you pay for delivery - it isn't worth it for the bad service you get. Other than that I would of rated this store a 5 star - Love the people that work there - always have dealt with the nicest sales people there - sometimes not enough of them there but when you find someone always willing to help. read more

Love this store compared to other jcpennys. Always much better service and never to hectic. I just feel bad for these associates because on multiple occasions I have witness them having to take back the most suspicious returns ever and they do it with a smile while the people yell at them. Just wish they would have the air fixed. I have come in a few times and it is roasting in the store. read more

Recently I had ordered some new drapes from JC Penny. My home has a long driveway of about 200 yards. I can't see the gate from the home. Fedex delivered the package to the gate when they should have delivered it to my home. They left it near the gate and it was ripped off. I had opened the gate just so they could deliver it to my door with ease. So Fedex is the real responsible people for this missing package. Slackers! They left me to contact JCP about the problem. So they dumped me off on JCP. JCP was so on it, before I could contact them, they had already started another set of drapes to my home. I was so happy I didn't have to contact them and try to make a case about my missing items. JCP, I really really appreciate what you do for your customers. You really are the greatest. THANK YOU, Robert K. Smith read more

Customer service is horrible. I stood at the customer service counter while two employees stood nearby and didn't offer me any assistance.

Imagine one of those old ghost towns out in the middle of the desert, one where the last resident forgot to turn off Radio Disney before leaving. This JC Penney's location is kind of like that. Run down, desolate, and annoyingly out of date. Sorry, JCP... you've been bypassed. read more