Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

I called for an estimate. He didn't have the carpet in stock. Offered to order it. Very responsive,…read moreprofessional, and excellent customer service.

From the owner: Our company highlight the ability to professionally measure, cut, and install carpets, along with…read moreskills like preparing surfaces, removing old flooring, and finishing edges. It should also mention the importance of client communication, accurate quotes, and ensuring high-quality, long-lasting work in both residential and commercial

German and Oleg did a great job on cleaning our upholstery! Called in advance, were punctual and…read morecleaned up as if they were never here. Extremely professional! We had a sofa, two chairs and two throw pillows cleaned. Everything looks new and feels so clean! Not all of the stains were able to come out, but we waited too long to have those professionally cleaned. I will immediately get them out here....the next time our precious Westie makes a mess.

I'm a repeat customer! CCG is always on time, so organized and does an amazing job. I've trusted…read morethem with my Persian rugs, my area rugs, and now my sofa and love seat! Zach and Dave made my eggshell sofa bright again (and got rid of the dog hair), no musty smell, pleasure to interact with. Professional, courteous and efficient. I'm a fan! They're coming back closer to fall to do our installed stair runner and landings...their quote was quick and clear. Lots of love for CCG! Cleaning gurus.

I really love the work Majestic flooring did on my floors. I got carpet and panels for my laundry…read moreroom. Wally was great and the workers got it all done in a day. Really glad I went with them. Quality service for sure!

Wally is the best! I got a couple quotes for work but what stood out about Majestic was the passion…read moreWally brought to the job. I could tell just by our encounter that he cared about the quality of work he does and the customer satisfaction. That is hard to come by these days but it was truly genuine from Wally. An expectation was set and exceeded. My floors look amazing and the experience was top notch. I can't wait to refer friends and family!

Everything went well!! We contacted Adrian on 1/10 and 17…read moredays later our carpet is installed and the area is as clean as a whistle. He came in and gave us a quote on the same day that was better than anyone else. He helped us pick out carpet that would look great yet functional in our granddaughters play area. He even covered our stairs and padded them as an extra courtesy. I'm so excited and thankful for his honesty, the value, and the finished project. We have plans to use him again as we replace other carpet in our home. He won't perform any service that he can't backup!!!

Adrian did a great job on our carpet installation . Prices were very reasonable and very easy to…read morework with.

I hired Nationwide to replace the outdated carpeting in my 1-bedroom condo with engineered…read morehardwood, and I had a great experience. Charles quickly grasped what I was looking for, and brought great samples to the in-home estimate. He also provided an estimate that turned out to be exactly on the mark. The installer, Alex, did a great job with the installation, and I am very happy with the final result. I would definitely use them again.

After water damage I was looking to replace my floor. It was…read moreharrowing. Some contractors/sales people said they would come and just would not show up. Some were not upfront. Some would not tell me the brand the flooring was. Some just did not know their products. It was all so frustrating. Then along came Charles. My knight in shiny armor. He is sincere, honest and truly cares about your needs. He lets you know if there is a delay or a problem. I felt that I was in good hands. He told me all I needed for the floor. The supplier he deals with is top notch. Then came delivery/installation. I was immediately was put at ease with the worker he sent. I wanted to keep him. He did a nice job installing the floor. As soon as there was a little dust or mess there he was with his broom and vacuum. I love my floor. I did not even have to get use to it. My old floor was dark and this one was quite lighter. I do not expect to have any problems now. If I do I have confidence that Charles and his crew would be right here. Carpeting will be done soon. My plan is to go with Charles again. Skip the fast talkers and go with Nationwide Floor and Windows.

I would recommend Floor Coverings International to everyone looking for new floors and/or…read morerefinishing. They are affordable and their quality is outstanding. We had our tile floors pulled up and wood installed, and the quality and look is excellent. They even move your furniture for you. My husband and I are both so happy with their services!

Mike and his team were great to work with, we love the new flooring! We wanted to replace our old…read morehardwood flooring that was stained and sunbleached with LVP and the end result really updated and brightened up the house. After the install we had a few spots that needed attention and Mike's team took care it for no extra charge.

If you need tile work done right, Francisco is your guy. We just finished a full kitchen renovation…read morein our 1925 condo and Francisco handled all the tile -- a beveled subway tile backsplash and a penny round floor with a black penny border. Both turned out absolutely beautiful. What stood out to us was his precision. The penny round floor with the border detail is not easy work, and the lines are crisp and perfectly laid throughout. The backsplash is clean and even, with grout lines that are consistent everywhere you look. He clearly takes pride in the craft and doesn't cut corners. He was also professional, tidy, and respectful of our home the whole time he was here -- no small thing during a big renovation. He showed up when he said he would and kept the workspace clean. We couldn't be happier with the result and wouldn't hesitate to hire him again or recommend him to anyone. Thank you, Francisco!

Francisco did superb work installing porcelain tile floors in our basement. He was remarkably good…read moreat communicating from beginning to end, he explained things very well, he was flexible in terms of working us into his schedule, he nmalways left things clean and tidy at the end of his work day, and his prices were very reasonable. We cannot recommend him enough. It was a delight to work with him!