Chandra was incredibly helpful with dropping off old oil. He helped me carry my stuff out of my car…read moreand into the store, and poured out the oil for me. great service!

While waiting for my insurance company to send someone to charge my auto battery, I spoke with…read moresomeone at the store. I wanted to check availability on a new battery. Sadly, my insurance had me wait two hours. After the charge, all I had to do was drive four minutes to advance auto. They took great care of me! They installed the battery and explained the operation.. I don't think I could've asked for better service.

Great customers service. Art went above and beyond the call of duty to help with a safety issue…read more The guy exhibited customer service that is not frequently experienced.

I walked in from after work and asked an White/Asian/Philippino brown haired man behind the desk to…read morescan a code. He refused saying he couldn't leave the store. I parked directly at the front door. There were no customers in the store, there were no customer vehicles in the parking lot and no one was in the back. Instead of helping me himself he wanted someone else to do the work. He had just got done shooting the shi$$ with another customer who left. He wanted a woman to help another woman. Talk about reverse discrimination. He didn't want to put out to help a female customer. Never have I ever been denied service at a mechanic store until I stepped foot in this store. I was livid. I will never ever recommend this store to anyone. I was headed home to northern lake county and needed to stop to get a check engine light scanned. Not hard. I left and went to another mechanic shop

Who writes reviews for an auto parts store? Me. But that's because this place blew me away with…read moretheir customer service. I called at 5:45p because my front headlight went out and I needed a replacement bulb. The lady who answered said the store closed at 5:30p but she gladly looked up my model of car and had the bulb in stock. She said told me I could stop over and pick it up and if I wasn't there by the time she left she'd leave it outside and I could come pay later in the week. Seriously!? That is small town service in the Chicago area, it is rare but I will go out of my way to buy auto parts here forever. Side note, she was still there when I picked it up. And the location is wrong on here, it's west of 59 on NW 14, just past Chase.

This is exactly what you expect…read more A clean auto zone with nice people. I don't go here often but when I do I always have a good experience. They put the wiper blades on for you too.

Went in for a headlight, was promptly greeted and assisted with what we needed. Joey was super…read morepatient and helpful. Thank you!

Christine is amazing. Great customer service. And recvommended a mechanic. Gave me all the…read moreinformation and even called the people herself. Unbelievable Customer Service so I'm here now and they're doing a diagnostic check. Hopefully that's all we need is something minor instead of the super expensive $2000 bill Chevrolet gave us Rick and Libertyville Chevrolet is awesome so helpful I would definitely, recommend talking to him if you need any service is great thank you, Rick. He gave me a detailed description of what needs to be done..

I was in there last Sunday night April 16 at 7:45. It was a cold windy night getting dark and I…read morejust want to thank the gentleman Tom for being such a. hard-working guy who came outside and hustled up in the cold with no jacket and got my battery out and the new one in just before they closed. He could've easily said too late. You have to come back tomorrow,but he didn't. so I really appreciate that. I didn't have to mess around on Monday morning. I was able to go to my job. Thank you Robert Lewandowski.

I was being helped by Jordan today, he was extremely helpful and kind. He went above and beyond, he…read moremade my day! I was very satisfied with his kindness and knowledge helping me with my turn signal light. He is a key employee and is an awesome human being.

I always receive good service and this location. The store is organized, and clean. Everything is…read moreeasy to find. The staff are always friendly and helpful. And by helpful, I mean go the extra mile helpful. Not clock in clock out helpful. I find the prices to usually be a bit lower, or equal to competitors.

I went to advance auto in woodstock. I didn't know what to expect after a bad experience at…read moreoreilys. I walked in and was immediately greeted as the salesperson asked me what they could help me with. I was doing an oil change for the first time. And the salesperson suggested different items I needed other than the oil and oil filter. I was not ready for the service these salespersons gave. I am definitely going back to advance auto.

In 15 years of posting reviews on Yelp, I've tried to find something decent and good in each…read morebusiness I've stopped at. Sadly, I can't today. Logan, Logan, Logan. This guy is so nasty and so non-customer oriented, he must have worked at Radio Shack previously. That's the only business I can think of where the employees went out of their way to talk down to the customer. I arrived at 8:55AM. It was a very simple transaction that needed to be completed, purchase of two items with "free installation" as advertised in their windows and advertising. Not talking about anything like an alternator or fuel filter, this was a five-minute thing, relatively easy for someone who has done it in the past. Now 9:15. Took 20 minutes to complete the purchase part of the transaction, has Logan had to make sure he had exercised his superior knowledge of car parts over me, as if that would somehow make me submit to ..... what? No idea. Installation? "Well, I had a guy due at 9AM, so if you want to wait, he should be around anytime in the next half hour." Sure. Returned to the car. Surprise! Guy came out a few minutes later and fiddled a bit before telling me he wasn't really an install guy, but he'd go get the right guy. Tick-tock, tick-tock. Now 35 minutes past the time I walked in the store. Damn, it's not like it's a doctor's office where you expect to wait or even a take-out meal. It's an auto parts store. They deal with the same crap every single day. But that was enough for me. Went inside with the parts and asked for a refund. Logan Logan Logan wanted to argue. ARGUE. Never again. Never. Oh, postscript. You know how you've read about customers' receipts at different businesses that had ethnic or other slurs on the receipts? At the bottom of mine? "General Lee" "Confused." Not written, printed by the POS right on the receipt. I hope you have a long and ever-spiraling downward career Logan. Yelp needs to add a ZERO rating. This is the first "one" I have given in fifteen years.