Great location!…read more Everyone that works here now is extremely friendly. Good at getting you the right parts and everything you need for a job. In my experience O'rielly in general is better and faster for parts than all the competitors. Adam the assistant manager is awesome and we've built a personal relationship and when I ask for a part he almost always knows which car it's for. Dennis the general manager is great and runs a tight ship. He will always take's care of you and he's very honest. I definitely recommend being a patron to this store.

Unbelievably rude. Didn't even want to have to write this review, but when I called to speak with…read morethe manager the assistant manager John hung up on me. I came in the morning with my dad to replace a car battery. Nobody was at the store so John checked the battery and told us it was dead and needed to be replaced, he said he couldn't do that for us because he didn't have enough people working so to come back at 1pm when more people were working. It seemed fair enough so I went and waited 3 hours to come back and get my battery replaced. I had to jump my car again to get back to the store at 1 and have my friend follow me for the second time on my only day off and wouldn't you know it they tell me that the battery can't be replaced at the store. After telling me to come in 3 hours later I'm sitting at the store with a dead car and John told me to come at 1 for a replacement that supposedly they can't even do. So I called the store after I was finally able to make it home to ask him if the store manager was on staff so that I could speak with them. John tells me that the manager won't be back until Tuesday and then proceeded to hang up on me. A lot of how I was feeling could have been helped with some kindness. Especially with the massive inconvenience that could have been avoided if he would have just looked my car part up or done any of his job that I'm sure he is triained to do. The way that John dismissed me and spoke to me on the phone before hanging up is absolutely unacceptable on an level. If you guys have audio in the store or recorded phone conversations I beg if anyone cares about how people are being treated at this store to listen for yourself.

Do yourself a favor and don't shop here. A platinum die hard battery replaced 6 months ago is not…read moreunder warranty because of some clerk made a mistake with data entry on the checkout screen.. After sending customer for a run around and call corporate...I am being told, no exchange. Worst business for parts... STAY AWAY.

I stopped in last week to get a wiper blade for my truck to replace one that came off in a recent…read moreice storm. It was 8:30pm, the store was empty and there were two employees working behind the counter. I explained what happened and they pointed me to a perfectly suitable blade to replace it. When I explained that I had no idea how to install it, the salesperson said that if I get stuck I could "watch a YouTube video". Not satisfied with that answer I let him know my car was right in the parking lot and I'd make an attempt to change it in the dark. He assured me it was pretty easy. Long story short, I attempted to change with the provided adapter and after 15 minutes could not figure out how (while I could see the employees lounging behind the empty counter). While trying to replace it I accidentally bumped the raised arm for the wiper and it slammed down and cracked my windshield! I walked back into the store and told them what happened and said I'd need to return the wiper blade. Realizing they provided ZERO customer service and made a mistake in not helping, the older employee rushed out, brought a mat (to protect my now broken windshield) and installed the blade in less than 30 seconds. He then suggested I lie to my insurance company about how the crack happened. Here's a better idea...next time take 30 seconds to help your customers out.

Called to double check a warranty on an Altinator I bought a week ago from a different location…read more My number didn't come up and the older guy on the phone told me he's not gonna spend 2 hours trying to help me find my profile. We were on the phone for 2 minutes and only tried my number. Didn't take my name or email. Or try anything else. Shit service, hope the other employees are better.

i was in the store waiting to get check out and the only employee working decided to talk a phone…read morecall with a customer instead of putting them on hold to help me out other then that great store

Who writes reviews for an auto parts store? Me. But that's because this place blew me away with…read moretheir customer service. I called at 5:45p because my front headlight went out and I needed a replacement bulb. The lady who answered said the store closed at 5:30p but she gladly looked up my model of car and had the bulb in stock. She said told me I could stop over and pick it up and if I wasn't there by the time she left she'd leave it outside and I could come pay later in the week. Seriously!? That is small town service in the Chicago area, it is rare but I will go out of my way to buy auto parts here forever. Side note, she was still there when I picked it up. And the location is wrong on here, it's west of 59 on NW 14, just past Chase.

This is exactly what you expect…read more A clean auto zone with nice people. I don't go here often but when I do I always have a good experience. They put the wiper blades on for you too.

Went in for a headlight, was promptly greeted and assisted with what we needed. Joey was super…read morepatient and helpful. Thank you!

Christine is amazing. Great customer service. And recvommended a mechanic. Gave me all the…read moreinformation and even called the people herself. Unbelievable Customer Service so I'm here now and they're doing a diagnostic check. Hopefully that's all we need is something minor instead of the super expensive $2000 bill Chevrolet gave us Rick and Libertyville Chevrolet is awesome so helpful I would definitely, recommend talking to him if you need any service is great thank you, Rick. He gave me a detailed description of what needs to be done..

I was in there last Sunday night April 16 at 7:45. It was a cold windy night getting dark and I…read morejust want to thank the gentleman Tom for being such a. hard-working guy who came outside and hustled up in the cold with no jacket and got my battery out and the new one in just before they closed. He could've easily said too late. You have to come back tomorrow,but he didn't. so I really appreciate that. I didn't have to mess around on Monday morning. I was able to go to my job. Thank you Robert Lewandowski.

I was being helped by Jordan today, he was extremely helpful and kind. He went above and beyond, he…read moremade my day! I was very satisfied with his kindness and knowledge helping me with my turn signal light. He is a key employee and is an awesome human being.

I always receive good service and this location. The store is organized, and clean. Everything is…read moreeasy to find. The staff are always friendly and helpful. And by helpful, I mean go the extra mile helpful. Not clock in clock out helpful. I find the prices to usually be a bit lower, or equal to competitors.

I went to advance auto in woodstock. I didn't know what to expect after a bad experience at…read moreoreilys. I walked in and was immediately greeted as the salesperson asked me what they could help me with. I was doing an oil change for the first time. And the salesperson suggested different items I needed other than the oil and oil filter. I was not ready for the service these salespersons gave. I am definitely going back to advance auto.

In 15 years of posting reviews on Yelp, I've tried to find something decent and good in each…read morebusiness I've stopped at. Sadly, I can't today. Logan, Logan, Logan. This guy is so nasty and so non-customer oriented, he must have worked at Radio Shack previously. That's the only business I can think of where the employees went out of their way to talk down to the customer. I arrived at 8:55AM. It was a very simple transaction that needed to be completed, purchase of two items with "free installation" as advertised in their windows and advertising. Not talking about anything like an alternator or fuel filter, this was a five-minute thing, relatively easy for someone who has done it in the past. Now 9:15. Took 20 minutes to complete the purchase part of the transaction, has Logan had to make sure he had exercised his superior knowledge of car parts over me, as if that would somehow make me submit to ..... what? No idea. Installation? "Well, I had a guy due at 9AM, so if you want to wait, he should be around anytime in the next half hour." Sure. Returned to the car. Surprise! Guy came out a few minutes later and fiddled a bit before telling me he wasn't really an install guy, but he'd go get the right guy. Tick-tock, tick-tock. Now 35 minutes past the time I walked in the store. Damn, it's not like it's a doctor's office where you expect to wait or even a take-out meal. It's an auto parts store. They deal with the same crap every single day. But that was enough for me. Went inside with the parts and asked for a refund. Logan Logan Logan wanted to argue. ARGUE. Never again. Never. Oh, postscript. You know how you've read about customers' receipts at different businesses that had ethnic or other slurs on the receipts? At the bottom of mine? "General Lee" "Confused." Not written, printed by the POS right on the receipt. I hope you have a long and ever-spiraling downward career Logan. Yelp needs to add a ZERO rating. This is the first "one" I have given in fifteen years.

The men there KNOW THERE STUFF! Really nice to go and get awsom help ,every parts store in area…read more,there mean,don't care ! Sell you wrong things . Never HAVE HAD TO RETURN ANYTHING I GOT FROM NAPA !!! Thanks guys !

Poor customer service. Saw an elderly woman ask for assistance on how to replace left turn signal…read morebulb, the person working the counter turned and said what do we look auto zone we don't do that bullshit here.