I purchased a car from a company that has a commercial account at the AutoZone in Cary Illinois …read more The company purchased a refurbished battery for the car, and within a week I had been stranded more than three times because the battery was completely dead and needed a jump. I went to the Cary location after I had the battery jumped , and the female manager , who is not at all personable , advise me that because it was a commercial account I was not able to trade the battery back in for a working battery . I had to bring the dealer into the location, as well as, the defective battery to the counter. This female manager , refunded the dealer the money that he spent on the battery, and she even tried to imply that the purchase was not within 30 days . The dealer showed her his receipt . I intended to buy a new battery that fit my vehicle, and upon checking out , this manager looked at me straight in the eyes and said that I could not use the battery as a core, because she considered it as damaged . I argue that the battery was defective , and she would not allow either of us to use the defective battery as a core and I would be up charged $22 extra because of that fact . I ended up going to Walmart where I had no problems buying a new battery with double the warranty and I could go anywhere in the country if there was a problem rather than involving the dealer . I can honestly say, that I will never , do business with AutoZone because of this female manager who I felt was trying to defraud me . That store should take a look at her abilities, she has no business sense, and doesn't know how to promote good customer relations . I am done with AutoZone forever .

You're team in Cary Illinois is truly amazing. My wife needed a new battery in her Lexus GX470 and…read moreyour team went above and beyond to find the right one and then worked with her for over an hour working through the stupid reset process that Toyota put on those Lexus'. Your Managers went out of their way to ensure that she was up and running. Thank you Auto Zone - Cary, Illinois Team. Glad I'm a rewards member with this group!

Marc Hill was great, he helped me et some specialty European brake pads and even provided choices,…read moremaking it all happen to meet my date for a three day track event. We first spoke non Thursday pads shipped by Monday. He has been a great help. I'm not sure I will ever get out to that part of the country but I know a race shop out there that will help out a fellow car guy. LONG LIVE THE "Z"!!

Outstanding client services. The owner took the time today to work with a novice entering into…read moreracing and spent time on the helmet brands, gloves and fit on the shoes. She was very knowledgeable and knew the brands and policies for fit and finish. A number of other clients were there to purchase expensive helmets and were return clients from Autobahn. Really great experience. We are putting the car together and will be purchasing all personnel effects from this great business. Recommend any questions - head to this group. At #gridlife last week - allot of racers recommended this shop.

I can't say enough good things about Shaun, Dave, and the entire team at Douglas Auto. They…read moreconsistently go more than the extra mile. Every time I bring a car in, the service is done promptly, professionally, and with an obvious level of care and attention to detail. I trust these guys completely, and that's not something I say lightly when it comes to auto repair. Put it this way: if my car broke down and I had to push it to Douglas Auto, I'd push it right past every other repair shop along the way. And I'm not kidding. Great people, great service, and a shop that genuinely cares about doing the job right. I wouldn't take my cars anywhere else. Highly recommended.

I love keeping my business local. My SUV was having issues and two shops were happy to tell me I…read moremost likely have to replace my transmission (for a Toyota, really?). Douglas Automotive replaced my transmission fluid and my vehicle is running great! They were also willing to pick me up and drop me off. Now that's service! They also honored a coupon that was coming in the mail. I will definitely be a customer for life as they have earned my trust.

I brought in 2 wheels and 2 tires unmounted...I Asked them to mount & and balance 2 tires on my…read morenew wheels.. how hard could it be ? ‍.. when I went to pick him them up, they tried to charge me almost $130. I got the price down because I caught them trying to overcharge me... then after reviewing the invoice later, they still over-charged me for 4 ... I will never ever go back to this place and I will never ever recommend them to anyone ... maybe if someone needs work on a bicycle... but I still wouldn't Recommend this place... I wonder how many other people they tried to rip off that didn't catch it ...‍... my recommendation is BEWARE... Their work was good ..,but it wasn't $130 good .... Not happy being overcharged catching it & then find out that I still paid because they didn't even know the work that they did for me, but they charged me for work. They didn't do.

Extremely impressed with Lund Automotive!!! Had struts replaced at a different repair shop and…read moreimmediately had problems. After a couple of attempts with no success, took the car to Lund at the recommendation of a long-time customer to see if they could figure out the issue. They not only figured it out but were able to get it fixed under warranty at very little cost to me. They're honest and know what they're doing, all that us ignorant car owners want from an automotive repair shop. I will take my vehicles nowhere else but Lund Automotive in the future.

Second coming here for the self car wash and second time there was no soap or wax. This is about 4…read moremonths apart. Pretty shitty for you to not have any soap as it seems from the previous post that this is a common issue at this car wash.

The car wash with automated brushes did a so so job... however, the car wash ripped off my back…read morewindshield wiper ... I have a new car. I had to replace not only the wiper blade but the entire wiper arm. The owner would not reimburse me for the large expense.

Brad was absolutely awesome! Came out in the cold, just a work t-shirt on, was friendly,…read moreprofessional, very good conversationalist, and went way above and beyond, for me. My tire air pressure light went on, and he came out, to personally help w the FREE air service they provide. In actuality, while I presumed I was low, due to the cold weather, he helped show me that the psi was actually too HIGH, likely from a previous (overfill). He took exactly the right amt of air out, of each tire, and was remarkably helpful, friendly, and professional. He appeared to enjoy his job, was extremely good at it, and went many extra miles, in the cold, to help me. FRG Car-X is awesome, and Brad is a good part of that. Appreciate fantastic service and work! Made my day, and more. Brad was his name. He was outstanding

Jim is great ! He is very accommodating and manages the time well. He has Normally had my vehicle…read moreefficiently service and on the road for my next appointment.