They took thier time doing my pedicure and the staff took the time out of their day to explain the different services to me even though they were busy! Every staff member I seen doing pedicures was using a new unsealed bag of sterilized utensils for every client. The man doing my nails made sure everything was perfect and was very nice! My toes came out perfect read more

I used to love this place. I went for a pedicure and it was literally 10 minutes long. The tools are not sanitized and it's extremely dirty inside. I won't be back. read more

Ready for the 4th of July! Thank you Jen Nails! This is my 3rd trip back. I have had 3 different nails techs each time I have walked out with quality service. Their service is customized, Jen noticed I tend to wait 3-4 weeks to come back so she made sure the white was deep enough to still look great weeks from now. They all work together so you don't feel like you have to get an appointment with one person over and over to like your nails. Jen also nailed the design I brought in. read more

Jen Nails - Ready for the 4th of July! Thank you Jen Nails! - Nail Salons Near Me - New Lenox, Illinois

This place is absolutely filthy with zero ventilation. There is dirt and grime everywhere, and their tools are most certainly NOT sanitized. Oh, and their two dogs have free reign of the place; their food and pee pads are proudly on display. I paid $52 for a no chip pedi with removal and it only lasted a whopping 21 minutes. She couldn't have flown through the process any quicker if she tried. When I asked about the breakdown of the cost she got angry with me, threw the pen on the desk, and stormed away. I guess she didn't want her cash tip. This place is so gross; I'll never come back. read more

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Love the atmosphere here. Everyone is very nice, and friendly. The price is well worth it, because your nails will last looong. Jen is my go to. Definitely make an appointment, because they book up fast. read more

I've been coming to Jen Nails for a few years now and have always been happy with their service. The staff is friendly and professional, and they have a great team of talented technicians. I highly recommend Helen-she does amazing work! read more

I did not receive a good nail service.. It looks like the nails had already been on for two weeks. They were all sloppy looking on top of that. I had called. They had told me I could come back in to get them fixed at no charge.. after they were fixed they charge me $20. If I would've known that was going to happen, I just would've got them fixed somewhere else. I will not be returning. read more

I've been going to this salon for years, but lately their customer service sucks!!! And they have been exchanging comments about the customers between themselves right in front of the customers!!! Because MOST customers don't speak their language! How rude! AND the last time I was there I ended up w/a nail infection between my original nail & there's!!!! I ended up losing my nail & it was VERY painful! read more

They did a very good job on my no chip manicure. The nail tech did not speak at all. The salon is very dirty, the plastic screens they put up (probably during Covid) are absolutely filthy. I was happy with my nails but I don't think I'll go back. Just wasn't comfortable. read more

I've been coming to Jen nails for six years. Every time I visit the staff is wonderful and helpful (especially picking out colors)! I'm writing because today Jen exceeded my expectations! I chipped my fill I had done last week. I came in to get it fixed or to get a new set. Although they were busy (Thanksgiving traffic), Jen took me herself and fixed my nail immediately. When I went to pay (it was my fault my nail chipped), she said "no charge, I'm happy to fix it". Jen then said have a great holiday. Jen is kind and helpful. She has won me over time and time again. This is a fantastic establishment in New Lenox! read more

This is the dirtiest place I've ever seen. They definitely do not sanitize any of the tools they use. the guy doing my manicure pulled the nail clippers out of a drawer and there was someone else's dead skin on it! Do not come here. It is a nightmare. read more

I have had only wonderful experiences at Jen nails. I am hooked. My full set looks great and lasted longer than expected. They are fast and efficient technicians. Can't wait to go back and get the biscuit color on my nails again. So happy with this place. read more

Jen does an ok job, unfortunately she lets her ego get in the way. She is not open to suggestions and easily gets offended when you try and tell her how you would like your nails done. That is not a good way to treat paying customers. She also doesn't treat her clients equally. She likes to show off that she knows her regular clients by name while ignoring a client sitting right in front of her. I drove an hour (one-way x 2 = 2 hours roundtrip) to have her do my nails because I am familiar with her work (I no longer live in the area) and I didn't want to try someone new. She was rude and never spoke one word to me. She should treat all customers equally... first time clients, long-term clients and everything in-between. read more

I love going to get me nails done. Tu does the full and Helen does the design free hand. They look great!! Helen also gives a great Spa pedicure. The reason I am not giving them 5 stars is they are a little pricey. The price doesn't change even if you buy and bring in your own gel polish. The first pedicure I had wasn't even worth the money it was like he washed my feet then painted my toes. The 2nd one was very relaxing but I don't think it should have cost as much as it did. I know other places that charge less for the same pedicure as the 2nd one and to them it's normal to do all that not extra for the massage. read more

I am always hesitant to try a new nail salon but I broke a nail while I was away from my normal stomping grounds. After reading through reviews, I decided to give this place a try and I wasn't disappointed. I walked in intending to get an acrylic fill and explained that I wanted regular polish and not gel. Unlike other random salons I've tried, they did not pester or try to pressure me into upgrading. That automatically earned brownie points for them. Upon sitting down, the nail tech looked at my nails and told me I didn't need a fill -- that my nails were still great. All I needed was the recolor and repair. They could have gone through with the fill to get more money but he was honest. He pointed out a nail that my normal tech would need to address in the near future and then repaired my thumb nail quickly and painlessly. He listened when I asked him just to file it down and not lift it because I don't like that process and was incredibly gentle and professional. He did a tidy job with the color, didn't waste my time or money, and was also highly professional. I was pleasantly surprised with the experience. The staff were friendly and amicable, the place was clean, and they know what they're doing. I'd highly recommend to any locals! read more

Jen Nails - The nail that was repaired. - Nail Salons Near Me - New Lenox, Illinois

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The first time I went to get my nails done here with my sister and my dip manicure starting cracking after the second day. I recently was in town again and decided to give the dip another try, which I so regret. I've gotten dip manicures in my hometown and have NEVER had this issue. It has been one week and two of my nails are already chipped. They started cracking again after three days. I can't believe I paid $50 for such low product. The staff is always nice but I would never recommend someone to come here and spend money on their nails. read more

Jen Nails - Pinky and ring finger chipped - Nail Salons Near Me - New Lenox, Illinois

First, the staff was so polite and kind to us. We appreciated how attentive everyone was. My sister and I came in on a Sunday. We called ahead, and they told us they could fit us in about thirty minutes after calling. My technician was quick but thorough and gave me a lovely no chip manicure. The customer service is what sets this place above others! read more

Really nice staff but greatly disappointed in the work there. All the nails are shaped a bit differently and a lot of the sides are not painted. This was their finished product of matte nails. Not worth $65!! waste of money and I will never return. I went to Legand nails Where things were correctly done and they laughed at the previous work. read more

Jen Nails - Nail Salons Near Me - New Lenox, Illinois

I found it dirty...the tools are not sanitized. My tech pulled hers out of a drawer...they rudely talk out loud amongst theirselves in their native tongue. My toenail paint job was horrendous! My 6 yr old Granddaughter could have done better! They were not friendly...actually short, snappy and rude! I got a gift certificate from there that's why I went. My first and last time! read more

I was looking for a good salon in New Lenox and chose here because it was close. Had a good experience here! Came in for gel nails and with the no chip it was $50 so pretty expensive but the girl I worked with spoke good English so it was easy to talk to her and she understood what I wanted and helped me out a lot. She did a really nice job. I went around 11:15 am on a Tuesday and there was no wait I sat right down and it wasn't busy at all. I didn't make an appointment either just walked in. The building is nice and pretty. The lady wasn't to Rough or anything so it was pretty relaxing. They didn't really have as big of a no chip selection of nail polish though that's the one thing so I ended up going with no chip. But overall great experience. read more

Jen Nails - Nail Salons Near Me - New Lenox, Illinois

I have been coming here since I was in middle school, Jen & her team are the best. If you are looking for quality + attention to detail this is the place to come. read more

Went in for a no chip. Person was not personable asked what color and shape. No hello no goodbye,but carried on talking to other people. No cuticle cream they put on before you soak them that they use to cut your cuticle. The soaking water was cold. I felt like it was a rushed job. Paying was a pain if you used your debit card or CC CARD you could not leave a tip. You need to leave cash, Venmo or Zelle. No signs upfront state that, if that was the case I would've brought cash or went and got cash while I was waiting. I think for 37 dollars and a 10 dollar tip, the service could be better. read more

I went on a recommendation from a friend to see Nikki. She was fantastic! I got a full set. I showed her an inspiration picture and they look just like the picture!! Plus she was fast but so accurate! Jen helped me pick the color to match the picture and it was perfect. I am one happy customer. read more

Jen Nails - Nikki was amazing!!! - Nail Salons Near Me - New Lenox, Illinois

Love this place! Used to go to Jenny for years when she was at her previous salon; we lost touch. Then I decided to try this place on a whim and discovered it was her very own salon! The tech I've grown comfortable using is Trish. I usually do a fill and a design on my nails. The price is VERY reasonable. I always book my appointment in advance just to be safe. Love the pedicures. I do wish they had a little more color variety, though. read more

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I have now gotten my nails done at Jen nails 3 times and each time I have loved them! I have had 3 different technicians, but each of them did an outstanding job doing my nails. I bring my daughter also and she gets the no chip which has turned out great each of the 3 trips as well. I get the gel overlay French tip and I have to say getting this done at Jen is the longest nails have ever lasted me me without cracking or peeling! Their prices are also very reasonable in comparison to other salons I have been to. All of the technicians are always very pleasant and Jen herself is super nice each time we have gone there. It's so nice to come into a nail salon and feeler valued as a client each and every time you come, along with getting the best manicures I have ever had! I highly recommend Jen nails and I have become a customer for life there! read more

Was very disappointed. I received a gift card for Christmas and went into get my nails done. When I went to pay I was told that I couldn't use my gift card because the money used to purchase the gift card was counterfeit. After speaking with the person who bought me the gift card I realized I have just been scammed. The person who purchased the gift card just left the bank and paid with money directly from the bank. The business really should have checked the money before taking $100 from the person who purchased my gift card. So disappointing. Gift card users beware. I feel like I am not the only victim on this. read more

WOW!!! Jen is one of the most friendly nail techs I have ever met. This isn't even my regular salon. I came in unexpectedly when I broke one of my nails. I travel far to get my nails done and when I completely broke my nail - It was an emergency and Jen repaired my nail right away. She didn't even charge me. If that's not customer service, I am not sure what is. I will most definitely come back and will refer people!!! She's so nice and gentle. I cannot brag about her enough! read more

Normally I am pretty happy with the service here. I got a no chip manicure this past Saturday, and it looks horrible. My cuticles are rough and uneven. She started the polish way too far down, and it looks like a week of growth, even though this pic was taken the day after my manicure. read more

Jen Nails - Nail Salons Near Me - New Lenox, Illinois

So they hired a bunch of inexperienced guys who are horrible at doing basic nail stuff. The guy that worked on me was rude. I use to love this place now I am disheartened. I recommend going somewhere else. When this guy did my nails he didn't even put on the nail polish correctly. I messed up my nail while drying it and the guy didn't even put on the top coat. I had to do it myself. What is the point of getting your nails done when the quality of the service is horrible. Notice the dent in the nail polish on my gold nail color :( read more

Jen Nails - Nail Salons Near Me - New Lenox, Illinois

I Drive an hour just to come out to see Jen and the team. Always a pleasure coming in. Had a simple pink and white set today by Nikki! Thank you for getting me in! read more

Jen Nails - Nail Salons Near Me - New Lenox, Illinois

They do good work, but everytime I have gone to shop , to have same service done, I have been charged different prices. There is no consistency ever. I staTed I wanted my nails shorter & oval shaped, I was charged extra $3. when I called to ask why, was told due to shape & that she cut them down. I NEVER told her to cut them down so short, I stated just shorter, she could have filed them down. . I also asked not to be so thick, they are very thick. They never use to charge for every single thing. it's really a shame. Like I said, they do decent work but never consistant with their pricing. its not like I don't always give good tips, which I do. read more

My experiences at this salon were not good. The finished work itself was good, but that's about it. They have a small and ugly collection of colors to choose from. I struggled to find one. The only Covid protocol I witnessed was they wear masks. They always do that though. I asked my nail tech if I should use sanitizer first and she said I don't need to, but I could if I wanted. Then, she didn't sanitize before touching me. I asked if she uses clean tools and she replied yes. She then pulled out and started filing my nails with a very 'used' nail file. She would pull out tools from her drawer and returned them to her drawer without cleaning them. For the drying of my nails in between and at the end, she used a tiny fan pointed at my nails. After they were all done she told me to leave that fan on my nails for about 15 minutes and left. She never came back to check on me. I stayed and 15 minutes later, my nails were not dried. I had some designs painted on them so I wasn't about to screw them up by leaving too soon. The tech with a client sitting right next to me helped me after I kept mentioning how long it was taking to dry. He said I should put my hands in the UV(?)light for 15 minutes and turned it on for me. I was at that place for so long for just the drying part! What if no one sitting right by me? To end this everlasting nail painting saga, the lady at the register charged me $5 or $10* more than I was quoted when I walked in. I was so tired of being there and kind of stressed out and wanted to leave so I didn't argue. I told myself I would never go there again. After this I asked my friend who lives in the far west suburbs what her salon does. She told me they use pre-packaged tools for each person, opens it in front of you and when you're done says you can either take it home with you or they'd toss it. I felt so disgusted after hearing about her great experience and also because I did nothing about my issues right away as they were happening. I've learned a big lesson! *Sorry, but right now I cannot remember the exact amount she overcharged me. read more

I got my nails done at Jen nails and two days later they chipped. I'm very disappointed because it's never cheap. I'm not sure I'll ever be back and Jen did them herself. read more

Jen Nails - Nail Salons Near Me - New Lenox, Illinois

I put 3 stars because my full set was very well done. If i based my review on that I would have put a 4. Took alot of time. Didnt rush. Nails are straight. Was confident. Very nice. But my pedicure was horrible. It felt rushed. The massage was not relaxing. My bottom of my feet were not well scrubbed. The nails were not straight and was painted horrible. My sister had a same experience. Her hands were done beautifully but the pedicure was terrible. Highly suggest for your manicure but would never get another pedicure! read more

Jen Nails - Picture taken 4 days after them done. - Nail Salons Near Me - New Lenox, Illinois

I have never felt so disrespected at a salon before. I had been going to Jen Nails regularly since October, and this isn't the first time at Jen Nails that I have been treated rudely. I wouldn't have gone back, but my husband got me a gift card for Christmas before I could tell him I didn't want to go there again. I had an appointment for first thing in the morning. I got there right on time and didn't wait long before I was given a station. A tech came over and gave me a cursory book of colors to look through, not the big basket. Jen did suggest a color from my interest, but I really felt rushed. After starting my appointment, the tech abruptly told me to move stations, and her regular appointment was there! I waited 20 minutes for Jen to complete her appointment before she could come finish mine! She told me they were short staffed, but why was I the one that was booted out of my appointment?? I have had similar issues twice now. I was given more colors to look through, but honestly, I was so upset by this time that I couldn't even pick other colors. Jen finished my nails and then walked away with half-hearted apologies. To add another insult to this issue, they overcharged me for the service. I didn't argue because I won't be going back. read more

So today I wanted to give Jen nails I try. I am a new customer and didn't know what to expect. I asked for a basic pedicure with gel instead of regular polish. The price for a basic pedicure was $30, and I didn't ask how much extra the gel would be (that's my fault) when I went to pay the nail tech told me the total is $75. I was totally shocked. I have never in my life paid that much for a pedicure with gel. I asked the tech why it Why so expensive and she said because you have Gel. The Pedicure is OK, not that bad but definitely not worth $75. Needless to say I will not be going back. Watch out for this place And their ridiculous prices read more

This place used to be good about 6 years ago. I would occasionally come here when coming back home to visit my parents after moving to Chicago. I recently moved back and started going here again but it just doesn't compare to my nail salon in Chicago. The nail techs are too busy gossiping/chatting to actually focus on their job. The past 2x I've stopped by to get no chip manis, the nail techs seem to mess up. Don't think I'll be coming back. I only give it 3 stars because of my experience 6 years ago. read more

I went to Jen's Nails for my first pedicure. I am leery of nail salons (cleanliness). At Jen's I saw the technician change the tub liner. I opted for a basic pedicure ( no chip) in a very pale pink. I was pleased with the service and impressed with the hardness of the polish when I left the salon. The technician, Nikki, was friendly and competent. read more

After several bad experiences elsewhere in New Lenox I decided to stop in here. I was angry and had just stormed out of another salon. Still pissed I got seated right away and a nice guy started working on my nails. I wish I got his name but I was just so mad. Anyways, he did an awesome job. Went slow enough to make them look great but was fast and efficient. The salon over all looks really nice and I will definitely be back for a pedicure because they have like 10 chairs! The staff was all very nice and friendly. I will be going back!! read more

Took my daughter with me to get a pedicure and she got her nails painted. I got the deluxe pedicure $40 and she got the regular one. It was very relaxing and our nails came out great. Comfy massage chairs. read more

Jen Nails - Took my daughter with me to get a pedicure and she got her nails painted. - Nail Salons Near Me - New Lenox, Illinois

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