The two franchise owners refuse to give their full names so they go by Jeremy & Perry. Unfortunately Perry has a speech impediment, so he stuttered for a few seconds before I could understand what was going on and asked for the manager who is named Mike. Mike admitted he was new and did not know how to stop an order or refund a to go order. I used UberEats and on a $24 order I tipped the driver $20.
Went to open the bag on the counter, and realized that even though they are a franchise they make up their own rules as they go. So instead of the staple product you would get all over the country these two moron franchisees have come up with their own system. So I called the restaurant and spoke to Manager Mike, who I would say in my opinion isn't worthy to be a manager. Sorry Mike, you need a lot more training, and respect is one quality you lack in speaking with a customer.
You knew I was a paying customer because I told you my order and you had it it in your hand or on another computer screen. Mike, since you are so smart and understand the law so well, please explain this to me 1st.
How do you screw up two sandwiches at the same time.
The Staple of a philly cheese steak,** WRAP IT IN TINFOIL. ***Therefore it stays warm the whole time. Just think about it. Maybe it will come to you and the franchisees once I have a conversation with Corporate office later this week.
Just because, I didn't want all the other toppings or mayonnaise WHY TOP IT WITH MUSTARD AND JALAPEÑOS? By the quarter pound? You typically get spicy mustard but again these franchisees Jeremy and Perry who refuse to give their last name? Don't follow company franchise rules or in this case laws to be a franchisee.
Now Mike remember when you said you were going to call the police because I told you I was going to call their corporate office so I could make sure you were fired. Go educate yourself about what harassment means and when the law applies. Mike the next time a police officer comes through the line, I suspect his meal would of been paid for before he got to the register, but if not, maybe you could pay for it and ask her or him what harassment means. My goal will be for this location to follow the by-laws of being a franchise and Mike my other goal will be to try to get you fired.
I called Uber they listened to the story, comped my entire meal and said who doesn't wrap a cheesesteak in Tinfoil?
Maybe Mike that should be a crime. Or not using spicy mustard over yellow mustard should be a crime or at least a ticket for not asking? They offer salt which is actually in the manual. They don't have to offer pepper. And though they are not required to offer it, a lot of people like it, so the cheapest of cheap franchisees don't offer pepper. Odd rule. But Mike enjoy your night. I will enjoy mine. The two stars are for the Uber team who handled what you could not. Maybe one day Yelp will allow enough votes to get someone fired. Doubt it, but they could call it: Thanks to Mike, you're also fired law" read more