The staff was courteous, professional, and made excellent sandwiches. I would give them an A+ grade and I highly recommend them. I look forward to my next visit. read more

Jersey Mike's Subs - Mike's Hot Italian Special! - Sandwiches Near Me - Kahului, Hawaii

Tonight we got three sandwiches and two were the worst sandwich's we have ever had. They were made wrong . You couldn't even tell what the meat was. The person at the front did not speak English. $39,00 I'll never get back. I'll never go back. read more

Rude staff not welcoming they continued to prepare Sandwich boxes to go as the line for in person orders got longer Indifferent and when i asked for the oil/spice based sandwich in a seperate bag worker just tore it apart it apart and shoved in another bag No aloha spirit None of the 3 workers smiled or engaged with any customers read more

Great location! Really good sandwich. Super fresh ingredients and yummy! Friendly staff clean and tidy restaurant . I'd definitely be back. read more

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Great sandwiches and service. The amount of protein on the sandwich is more than average.

First of all I love the food and I really hate to leave a bad review but today 6-24-25 I've had the worst experience at Jersey Mike's Ho'okele. Not only did I get my food after the 8 people inline after me but. The workers are very unsanitary. One worker chewing on Beetlenut while taking orders and making sandwiches, 2 other workers cutting bread on the counter and another one using the only chopping board visible and to top it off they're cutting all the meats and cheese with the same meat slicer without washing it ( Cross Contamination) Not once have I seen them change there gloves. Absolutely the last time eating there. read more

The workers here seem to hate their lives. Not sure if that's a reflection on management. They don't really care at all. Should have read the reviews first. Just go anywhere else. Slow service, bad attitudes, sub-par sandwiches. read more

You get better Service at McDonald's placed an order online waited an extra 30 mins after it said it was ready. The workers pay no attention to online orders just let them sit behind the register. Took 50 mins to make 4 sandwich's insane. When I checked the order the sandwiches were wrong. Maybe hire someone with the brain capacity to make a ham and cheese sandwich. read more

Love this place! Prefer it much better than the Maui Lani location. I come here at least once a month and the sandwiches are always great quality. I've only tried hot subs and it has yet to disappoint. The sandwich is always loaded, hot, and fresh. Definitely recommend ordering ahead so you can just walk up. Sometimes if you go during peak hours, the wait can be forever. I did notice, if you order ahead, if it's a hot sub, they keep it on the warmer so you have to let them know. Otherwise if it's a cold sub, it should be waiting for you on the rack by the door. There are lots of parking stalls available, but can get tricky if Starbucks is busy since it's in the corner. Parking can get a little congested. Don't forget to join their rewards and earn points! You get a free birthday sub too! read more

Jersey Mike's Subs - Giant Big Kahuna - Sandwiches Near Me - Kahului, Hawaii

First off, love Jersey Mikes. Today (2-10-25) was the worst customer service I've had at any location though, the one in Kahului next to Target. Guy behind the counter was pretty rude, maybe he was frustrated, seems like the other employees were maybe new but your job is customer service. Don't take your personal frustrations out on your customers, makes your whole business look bad and incompetent. I guess you have to take what you can get with employees these days, and he was a prime example. 4 stars for the food, 0 for the service read more

Employees do not follow special instructions on online/mobile app orders. They are on autopilot and don't care. If I'm not there to tell them not to cut my sandwich in half it's cut in half every time. You can do better Jersey Mike's. We pay a lot for your food. read more

I've now been here more then once, so this review is due. People have mentioned about things taking long & service, but it's been fine when I've gone. They were quick to take my order & freshly cut the meat. Yum, I like that it's done that way.My favorite at the moment is the Italian. Lots of those salty meats (ham, cappacuolo, salami pepperoni) & provolone cheese. Bread is also nice & soft. Get it Mike's way of course is the only option. I swear the very first time I went, there was no mini size, but now it seems to be an option on some of the sandwiches, which is the perfect size. Sign up for their loyalty program as you get a free regular size & drink on your birthday. You have a year to redeem it. Yes, they are on the pricey side as the mini was $6.95, especially when you put in comparison with the $5 footlong (even though its not $5 here), but you get my point. read more

Jersey Mike's Subs - Sandwiches Near Me - Kahului, Hawaii

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What a stoke of good luck to find Jersey Mikes in this retail shop park. Great fresh meats and produce and cherry pepper relish on great bread. Wonderful, fast service. Prices a little higher than NI but not bad. It's an affordable delicious alternative to many other sandwich shoppes in the area. They had our door seating too. read more

Jersey Mike's Subs - Jersey shore #2 - Sandwiches Near Me - Kahului, Hawaii

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You guys brought your A Game with the chocolate chip cookies! Thank you!!! And to anyone reading this... get the large chocolate cookie, you will not regret it. read more

I ordered a club supreme bowl did not follow any instructions I listed they never even look at what I had instructed didn't even give utensils all the years been going here this was the worst experience they didn't even put oil or vinegar but they did do put mayonnaise on top why? I always put on instructions extra tomatoes &onions,extra oregano got non of this quality control non existent this unacceptable what you gave me and again why did you mayonnaise on top baffled when come in next time I am talking to manager I very disappointed in my order if I had more time I would have taken it back read more

I've been to Jersey Mikes several times. This sandwich shop really needs to step it up when it comes to dealing with regular customers and all! I recently went back and was not greeted, that often happens, the staff lacks any kind of service, customer service/people skills! They just make a face and you have to greet them and say you would like this or that. They lack communication and they simply don't care nor want to be there! At the end of my order. I ordered a diet drink and so I get to the fountain and the mgr completely acted like a bozo! I mentioned the Diet Pepsi was coming out just water and he said u can get a bottle from the fridge. I had paid the price for a large 32 oz and he just acted like he didn't care and it was not a big deal. Then I said I did not want that barely wanted to process my refund and he added on the note that the Diet Coke was out for the second time. Then it was time to get my sandwich. The woman I had asked to cut it into three pieces, called my name and I was ready to grab the sandwich and she snatched it from counter instead of saying anything that she should've said, took it out of the bag, and wrapper, and then she cut it up making a face, instead of saying sorry, I forgot to cut it, she just snatched it so rudely. Ugh i really can't stand this! I'm not going back. I see many reviews from other customers who have very similar experiences, it is very annoying to deal with this all the time! Why can't they be professional and speak up and say sorry when there's a problem and then you have to wait forever for your sandwich as well, over 20 minutes! Several Other customers had similar problems! read more

Maui's second Jersey Mike's location has opened at the Puunene Shopping Center. According to staff, locations in Kihei & Lahaina are set to open as well. ATMOSPHERE: The bright & airy space is located at the southwest corner of Pakaula & Hookele. Parking is plentiful and vehicular access is easy. Seating is small but adequate. FOOD: Grilled Pastrami Reuben - $10.95 regular size I've had this once before at the original Wailuku location. Here, it tasted just as fresh but the pastrami was a bit dry. Even the bread that I've come to love was a tad bit parched, though not enough to sway me from ever returning. Being about 8" in length, I couldn't finish the sandwich as I was also having some soup with it at home. In general, a very good version. SERVICE: My spouse has been in here so many times that a first name was used in the greeting. LOL. They've had a few boo boo's with past orders but nothing extreme. OVERALL: I still get a kick out of their limited topping selections compared to Subway. They're a bit pricey but it doesn't get any fresher than their deli-cut meats. read more

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The crew took my gluten allergy seriously and the sandwich I had was delicious. Normally I avoid sandwich shops because it's a pain in the butt for both myself and the crew, but everyone was so nice. They sliced fresh meat and cheese, and the gluten free bread is in its own packaging. Felt very safe eating here. read more

***update as manager reached out to me... The food isn't the problem... it's the rip off prices that you guys expect people to pay... there's no value in what I am paying for... I mean really $16.79 for a 18" sandwich????? And if you want double meat the SANDWICH is $22.75 plus TAX??? I can go out and have 2 sandwiches at sit down places for that price... I was stating to fix your prices... maybe business traffic might increase when people can afford a sandwich that isn't at least $17 to fill you up... LOWER YOUR PRICES by 25% and it would maintain its value and probably increase your business to offset the cost of lowering your prices... read more

Jersey Mike's Subs - Rip off prices - Sandwiches Near Me - Kahului, Hawaii

Long over due review, but after the poor experience near my local Jersey Mikes, I just had to let others know that this is legit! Workers were attentive and food was made fresh with care. I actually bought the sub with the intention of taking it the following day for a long drive and it was so well made that the sub survived the fridge until the morning on our road trip. I didn't order any of the "wet" ingredients to prevent making the sub soggy the next day, and my meal was so excellent. Just goes to show how management and detail orient an establishment is can be takes them so far! read more

Tried this place a few times, a step above a subway which reflects in their prices. And yes they do make some really good sandwiches and some bad ones. I've tried their new Portabella mushroom cheese steak (I'd say they where cremini mushrooms) with swiss, bacon ranch chicken cheese steak, and turkey sub and they where all delicious. Would definitely order again. But their grilled portabella mushroom with swiss was a sad sad sandwich. I really wish I took pictures it looked so good online. Sadly it was about 6 small cremini mushroom sautéed with a few onions an bell pepper. It was more bread then anything. And their subs are not cheap, so I was even more disappointed. They are busy and expect a wait, whether called in or ordering in store. If you sign up for their reward program they send you a free birthday sub which is great. read more

Long wait, slow service. Ordered online thought it would be faster. I waited another 20 minutes for my sandwich's. Maybe if they hired more staff. read more

I love the famous Philly sandwich best i ever had a bit pricey but really good sandwiches and I really enjoy when you order it they make it fresh for you read more

I've been to both locations and both locations left me feeling the same way: it's okay. Yes, the bread is tasty and meat might be cut fresh... but... it's not amazing. Not for $11 per sandwich. In fact, I thought the turkey was a bit too salty. I don't care that it's "not like Subway". I know that this isn't Subway. The fixings they offer are fine, and they are willing to adjust their menu to suit your tastes. Do you want bacon? No problem. Do you want avocado? Sure. Do you want no mayo? You got it. It just sometimes comes at a little extra cost. For a lower cost, you can get an excellent sandwich plate at Stillwell's in Wailuku, a local place, in business for over 20 years. What's the fascination with Jersey Mike's? I really don't know. Guess I am not in that camp. That's okay. We all have our preferences. read more

Sandwiches a good. Always busy. DONT use online ordering. If they don't include your entire order it is on you!!! Manager won't respond customer service does nothing. If you go here make sure you leave with what you paid for !!!! read more

Save yourself the time and trouble and go to the Jersey Mike in Wailuku. Staff here are rude when you order.

I just left Kahului Jersey Mikes. I ordered a veggie sandwich and the woman asked if I was a vegetarian. She thoroughly cleaned the meat/cheese slicer, area around it and changed her gloves before making my sandwich. I thanked her profusely for doing this and I've never had anyone do this before!!! I will be back again and again to support this restaurant and I hope my tip reflects my gratitude. Much aloha to you!! read more

Been to two of the Jersey Mike's since they opened. First one across from Safeway and now this one. Stoked to see them open and always wanted to try them. So glad that I did because These sammiches take the cake!! Even if I have to drive out of my way these are legit. The one near Safeway location was clean and plenty of aloha! Sandwiches are big enough to share and have hot or cold kin. This location is in the corner of the parking lot but is clean as well. Only complaint I have is one toilet for everyone. So I had to wait awhile to use while doin the pee dance..can't imagine if I had a kid. They probably woulda peed themselves waiting, but I digress. The sammich was good we got a hot chicken cheesesteak and added guacamole. Good experience here aside from the bathroom situation. read more

Dont need to order ahead! Walk in orders were done before my order called in 30 minutes ahead. Ready time 12:08. Got my order @ 12:20 today. Meat cutter used the same rag to wipe up counter and cutter blades. Screams D.O.H all da way!!! read more

Jersey Mike's makes a good sandwich. BUT, this location I'm Kahului has issues, several of them. Having given up ordering in-person due to a general feeling of chaos behind the counter, I began to order online. Nope. This method is even worse than ordering in-person. Theoretically, you order and pay online, you arrive at the stated time, grab your sandwich from the online designated area, and out the door you go. Not so fast. Nine times out of ten your order will not be ready even if you arrive more than ten-minutes past the designated pick-up time. Today, I ordered online. The online area was devoid of any orders. Walking to the register area I wait. And I wait. I counted eight people behind the line. Chaos. Not one person acknowledges me. I ask for the manager. Tony was his name. I explained that not one of his workers helped me. Not one. This is not an anomaly in this store. There is general chaos whenever I visit. Lots of confusion amongst the workers as to which sandwich is going where. Most distressing is their online system once you arrive at the store for pick-up. This chain has several locations on Māui so where is the general manager? Where is the oversight? read more

Thank you Jeremy for being so nice we just came from Costco and my boyfriend Pat was so in a crazy bad mood!!!!! Pat, came out smiling though with our sandwiches all happy because months and months ago we had come for sandwiches and Jeremy remembered his name. It means so much because he is probably only one of like 10 people he has seen since March that knows his name... (Covid keeps us in) because we have issues and no money to be sick. Thank you for taking the time to talk. read more

It's funny, there's a Jersey Mike's in our county, but I have never tried their sandwiches until last December 2022 when I came to Maui. Had to get a sandwich before we get to the hotel room this time around. I ordered the classic Italian. Just love the sandwich. read more

Beyond the quick moving line and cooled interior, there was not much to be impressed about with Jersey Mike's Subs. I got the hot vegetarian sandwich and if you can visualize warm bread with lettuce this is what the sandwich tasted like. I'm not sure if maybe it was a one time occurrence and it was made incorrectly but my sub was messy to handle and didn't have any sort of ingredient to add flavoring (for reference, veggie sandwiches usually include some kind of sauce to balance with the dullness of the bread and veggies). They had also run out of every bread except for white bread which did not put them at the best odds. Customer service was okay. Would only recommend if you need to grab a bite in a pinch of time, as we did on our visit. read more

You guys never answer your phone??? I've been trying for days to order stuff for different occasions and no one ever picks up the phone.

I thought this was supposed to be a fast-food​ restaurant so with the lunch hour long past, and hunger gnawing at our bellies we decided to give Jersy Mikes a try. There were a couple of people ahead of us but the line​ was moving quickly. There were 5 people working, four in the front and one in the back. All signs looked good for a quick tasty sub. My husband and I both ordered a cheesesteak-straight off the menu -no additions, ​no modifications.​ As I stood in line waiting to pay and get my drink, sandwiches were going out. Then the waiting began, we waited​ and waited and waited. 5 minutes went by, then 10 minutes, multiple orders went out including a customer who was behind me in line, although he brought one sandwich back because it wasn't his.​ I said loudly to my husband" Maybe that's​ one of our sandwiches​?"At this point,​ the cashier asked what our name and order was​, she went back to the flattop, spoke with the person​ cooking and then came back and told my husband they were "cooking the onions", and that they had "a really big internet order" that was ahead of us. She said it was almost ready and asked my husband if he would like a cup for water? Really after 10 minutes, you offer a glass of water? How about a drink, ​or bag of chips, or better yet, an apology? I never saw a really big order get​ picked up or sitting behind the counter​. It took​ the end,​ it took another 10 minutes before we received​ our order over 20 minutes from the time we paid. Most importantly we received​ it without​ an apology. That is no way to treat a customer. Is that how they do it in Jersey? I would also like to add that the dining area was a mess, tables and chairs were dirty, customers were wiping them down with napkins and no one​ came and cleaned them the entire time​ we were there. I wondered what the 5th person in the back was doing that was so important? Was she the manager and if so why wasn't she checking in upfront​? Why was it taking 4 people 20 minutes to make a few cheesesteaks​? The sandwiches were hot, ​the cheese melted, the onions were cooked, the peppers were not, and the predominant flavor was salt. They certainly were not worth a 20 minute wait. ​The whole experience left a very bad taste in my mouth. Maybe we hit them at the wrong time and circumstances screwed up our order. It was pretty obvious our order was lost and re-fired​ after we com​plained, but damn if they were going to take any responsibility and apologize. 0 stars​ for service, 1 star for a hot sandwich. read more

Jersey Mike's Subs - Customers paying after ordering - Sandwiches Near Me - Kahului, Hawaii

I had ap bad experience earlier in year. The manager today at 145 pm couldn't have been more gracious or accompanying. VERY PROFESSIONAL HAve to admit I was surprised by him. Good people need to be recognized. He good people. I might add. He made sure I walked out happy. I didn't ask but he made sure. 1p45. Pm we'd afternoon. Jersey Mike's. Maui by target. Thank you. Kevin tripp. 8087581704 read more

Great service, good food. We picked up lunch on our way to Hana, it was great, much better than the store bought sandwiches.

Little bit more expensive than the ones on the mainland. Food was good no complaints typical service and place was clean. I can see things being more expensive in Hawaii but not that much more. read more

The people who work here are very unreliable with the making of any grilled sandwich they forgot to add cheese to my sandwich, And the sandwich had cheese in the name of the sandwich so I really don't know how they forgot that. They also have terrible customer service. Very unprofessional. And they TURN OFF the open sign at 3:00pm even though the store closes at 9:00pm. read more

After having Jersey Mike's I can't imagine ever going anywhere else for a Sub ever again!! Quality ingredients are a thing folks. Pay a few extra dollars for Goodness and great service! Do it "Mike's Way" those sweet onions seriously call my name read more