I was actually surprised to see that my former review was also three stars... And then again I'm not. In order to get a higher rating, Jersey Mike's team needs to pay attention to the orders as people place them. For this order, my husband ordered two giant subs on the app. While there he had to wait quite some time to receive his order and before he left, he mentioned if they had made sure to remove the onions as requested. The response was "if that's how you ordered it then that's how you'll get it". Well that was wrong. Not only did we have onions, they didn't even make the correct sandwich that was on the receipt. A giant sub is almost $20. While I'm writing this, I'm ready to reduce down to two stars because I'm so frustrated about the Customer experience. It's going to be a long while before we put this sub shop back on rotation. read more

Jersey Mike's Subs - Supreme club with roast beef and turkey - Fast Food Near Me - Louisville, Kentucky

We love to order jersey mikes in our office for lunch. Even with large orders it always shows up quickly and correct. The regular sandwiches are HUGE. Plus they label the sandwiches so we don't have to open them up to know who got what. read more

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I live 5 minutes from this location, but I had never had Jersey Mike's. I won a buy one get one free coupon at a UofL football game, and decided to try it. We ordered the Tuna and the Club, and both were delicious! The bread was fresh and the toppings were flavorful. We ordered on the app, and the service was fast. We will definitely be back soon! read more

Jersey Mike's Subs - #10 Tuna Fish - Fast Food Near Me - Louisville, Kentucky

Love this location for JM sandwiches. The young man at the meat slicer asked for my order. I asked if I could see the tuna. Sometimes it's too wet and I just needed to see what the consistency was. (I have sensory issues with texture) He was very friendly to oblige and it looked great. He got my sandwich going excellently. The young lady that was putting my sandwich together Was making sandwiches and taking cash and I only noticed after she made my sandwich and charged me for it that she went right back to making the next person sandwich so I turned around because the manager had been at a table in the back doing paperwork, but was now behind the counter, heading toward the register And I asked "isn't she supposed to change her gloves between taking cash and making sandwiches?" She said, "yes she is." I could trust by her response that it was going to be addressed going forward so I just left, but I'll have to be better at watching before my sandwich is made that the gloves are fresh. My sandwich was prepared neatly (minus the no glove change) and tasted delicious as expected. I'll still be back!! read more

Outstanding Service - Party Pack -Sandwiches prepared for Party.. Everything ready at pickup time.... Sandwiches were outstanding! Well Done! Excellent Service read more

This location is great, I wish they all had the same consistency. Sandwiches here are made fast, efficiently, and with a smile from their great staff. Ambiance is pretty standard for this kind of establishment, simple and sweet! read more

I Always have a good experience when I stop in for lunch at this location. Thanks Jersey Mike's staff! read more

Jersey Mike's subs is a franchise sub food establishment. My hometown city of Louisville has gotten a few locations over the last decade or so. This particular location is off Shelbyville road on the Middletown portion of the city. I've heard good things about Jersey Mike's but I had yet to try them until this afternoon. Decent sized menu and with solid options. For me the pricing was really high. They have a small, regular or giant (foot long). The giants were all around $13 a sub so they are pretty pricey. I personally ordered the super sub and it was just ok. I've gotten Similar subs at competitors such as subway, penny station and firehouse subs. And if I'm being honest it's an easy 4th out of 4 on those places. Very bland. My daughters got a ham and one got an Italian. My wife for the tuna. None of them were impressed. The sandwiches were packed weird and made it hard to eat. Despite saying we were dining in they gave us it all in to go bags. Just not a great dining experience if I'm being honest. I don't mind paying too dollar for a good sub. Penn station charges similar but there subs are crushing these subs. Even subway had a better tasting sub based of This experience and what we ordered. Overall I'm pretty disappointed in this place. I had high hopes based off friends and others suggestions. Maybe we just got a bad location or made bad menu decisions? But it was just too over priced and bland for my liking. read more

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Always order for pick up. The service from the app is easy and on time. Both hot and cold subs are excellent.

: I am SO DISAPPOINTED!! 20.00 for a single sub and it was like eating sawdust. The cheesewas so thin that it dried out while I was eating t. The meat was so thin it wax like eating sawdust. I will be finding another franchise after 13 years of going to this one.Definitely NOTthe value or deliciousness that we are used to! Even when I mentioned it to the girl slicing it, all I got was a dirty look!!! During covid, this store swapped out roast beef completely but still charged the same price. Talk aboutbait and switch! The #9 is our fave and thankfully, there are other locations in Louisville. Absolutely awful. 40.00 for 2 sandwiches is Highway Robbery!! But then to cut the amount of meat, just sad! read more

Bad experience twice in a row. Look at how little meat is on this sandwich. An $18.65 sandwich should not leave me complaining. It happened last week, and again this week. Very very disappointed. read more

Jersey Mike's Subs - Fast Food Near Me - Louisville, Kentucky

This place never gets it right!! My husband loves it but next time he can pick up his own lunch. Not coming back, super frustrating ! read more

Better than expected. The Wrap was delicious, my husband's, sandwich was also, outstanding. Nice surprise!!! Next time, it will be a "Bowl" Yum. read more

I stopped in here for my first time ever to have lunch at Jersey Mike's subs. I've been wanting to try this place for a few years now I just never got around to it today I made sure to go out and try it. And boy am I happy that I did. I got a regular club sandwich and head ham and turkey and jalapeños lettuce mayo and bacon on a rosemary bone and that Rosemary bun in bacon combination is where it's at. This was fantastic this is probably my new favorite song place I'm gonna have to definitely go back and try more of these. It was fantastic read more

Jersey Mike's Subs - Fast Food Near Me - Louisville, Kentucky

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My experience (four subs) is the hot are better than the cold. And they're "outstanding". How is Subway still in business? They should be the Blockbuster of subs by now. Jersey Mikes is Netflix. (Side note - I tried this for the first time in Atlanta in 2013 with a cold sub and it was just OK - tough to be a chain and make your name with a cold sub) (All that being said their secret is good flavor and their bread f***s. Bread is so good.) read more

I had a Chicken Chipotle sandwich that was beyond amazing. The staff were very attentive and professional. This will be my new lunch sandwich I pack for the week read more

OMG I AM IN LOVE I missed this restaurant while living back home in West Virginia so I was so excited when we located one here. We ordered our regular, a GIANT #13, Mike's Original Italian Sub, done Mike's way with extra vinegar, oil and spices, add mayo and Jalapeno cut into 4 pieces...because we share!!! Tony tried to prepare me that we might be disappointed but we both agreed...definitely stood up to our taste bud memories!!! Can't wait to go back again and again!!! read more

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People think to themselves, "oh no not another sandwich shop"! But Jersey Mikes isn't the usual. Truly, this place stands out among the rest and puts the others to shame! I cannot express the flavor you get from their sandwiches. The ingredients are top notch, nothing is cheap. They slice the meat and cheese right before your eyes! They also make their own Balsamic Vinegar which is unbelievably tasty! Like magic! They bring all those ingredients together! Presto! Your on a sandwich ship to Heaven! They also give you points for each visit when you buy something. Then you get free stuff like sandwiches! You have to sign up though! Lines are long, food is great, they are doing something right! read more

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I have nothing but positives to say about the food; however, the staff are unprofessional. I will drive an extra 10 minutes for an alternate location in the future. As a person of color, I was especially disappointed to see two younger employees unable to provide respectful service. I would not recommend this location to others. read more

Of course, food is always good. But the staff doesn't know how to make the subs that they have correctly. While sitting inside eating, I heard them get rude with the customers. I will not be coming back to this restaurant. read more

Really the best sub style sandwiches in town. It's worth it to drive over here and I can't really understand why there are not more locations. In other cities I have lived in there were many more around. What I like best is both the quality of meats and veggies but that you control everything. Unlike subway where everything somehow tastes about the same and the tasteless air bread seems like eating paper the ingredients are fresh at Mikes. You get to see them cut your meats right when you order the sandwiches. We tend to order the giant and split it for the best value. If you join the mailing list they send out great coupons for discounts and free add-on items on a regular basis too. They service here is fast even as they make it all fresh. There are also some hidden menu items. I like the 13 Italian style sub on wheat best, but you have to know about the right extras like having them grill the meat first to release the flavors of the meat. Adding the paper relish, the great pickles and banana peppers along with asking for Mike's way. It seems that all the portions are more genius than at most sub chains including the lettuce and tomato that some chains have gotten stingy with in recent years. I would eat here once a week or maybe more if one was closer to me. The only thing I would change is update the decor a little, newer shops in other cities are a little nicer looking. Oh and since they are somehow connected to the Baskin Robins next door save a little room for a treat for desert to go with that great sandwich. read more

Jersey Mike's Subs - Waiting in line - Fast Food Near Me - Louisville, Kentucky

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I want to love Jersey Mikes. I really do. There are a lot of sub shops out there, and each chain has to do what they can to stand out. Let's be honest, there's only so much you can do with bread, lunch meat, veggies, cheese, and sauces. I like the Jersey theming of the chain, and the fact that they have some hot sandwich offerings. There's never been a problem with the food quality or accuracy. My issue is with Jersey Mike's is the staffing. Having visited a few Jersey Mike's around town I can't help but think that they could take staffing lessons from some other chains. I don't recall a visit to any location that didn't have at least 8 people on staff at any given time, and often more than that. It seems they're constantly overstaffed, sometimes to the point of actually running into each other, while this chaotic dance of disorganization results in food being made and delivered with no regard for service times. With a little organization and planning I'm sure they could do more with less. read more

I ordered a sub and chips through Uber eats while at work. This was my first time ever eating at this restaurant. It really had me wondering why? WHY HAVE I NEVER EATEN HERE BEFORE?! The sub was huge! I ordered the veggie. And it was loaded up with different cheeses and veggies! Before I even unwrapped it, I thought it had received a brick! Definitely worth your money. You'll be full after just a half. With places like this, how is subway even around? Keep up the good food guys! read more

Jersey Mike's Subs - Fast Food Near Me - Louisville, Kentucky

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I really like Jersey Mikes so it is sad that I need to post this. This one has been going down hill for a while. Today was the last straw for me. The employees are rude and the food quality has become very poor. The lettuce was brown and slimy today and when I told the girl checking me out that it was not good to serve lettuce like that she said "that's not my fault". Yep, I'm done. read more

Updating my review to 3 stars solely because they need to probably find a better way to prioritize online/app orders to be ready at the time that is on the email receipt. The last few times I've ordered ahead, everyone got through the line, ordered and got their food far before me. I had to wait about 10 mins or more past my designated time that my order stated would be ready on the app. Unfortunately this cut into my lunch breaks from work and I was a little stressful. Food is still great here but a little disappointed the last few times because of this!! read more

Jersey Mike's Subs - Buffalo Chicken Wrap - Fast Food Near Me - Louisville, Kentucky

This Jersey Mike's is fantastic! These subs are WAY better than Subway and Jimmy John's!!! I've visited this location twice and on my most recent visit I noticed their new makeover! It is a very clean establishment and the employees were super friendly! Face masks required and enforced, love to see it. I got a cheesesteak sub which was great, and my fiancée got one of the turkey subs which can never go wrong. The staff was always cleaning and prepared our sandwiches quickly and they were perfect! A great lunch spot and easily accessible on Shelbyville Rd. Five stars! read more

Located on Shelbyville rd near Middletown this is one of the better sub shops in Louisville. Even when they are busy the line seems to move rather quickly. You can also order online and skip the line; however, you need to give them 30 minutes lead time. The Italian is my favorite and you can load it to the gills at no extra charge. All ingredients and bread are extremely fresh. read more

I order from work because i cant go out for lunch. I ask for the sandwich to be cut into 3 pieces because its so big. I have to eat while I work. This big sandwich if i pick it up all the stuff fall onto me, I have to look professional not sloppy with a sandwich spilled all over me. So now I spent $25 to have a sandwich chips drink and cookie delivered that I cant eat. I'm at work , I don't carry kitchen knives to work to cut food I requested cut. Seriously you already cut the sandwich one time, is one more cut that hard to do? can your employees not read/ or do they just not care? This has happened like the last 5 times ordered. Enough is enough , you lost my business. to many other placed to order from. read more

Very good subs! I've had mixed experiences with Mike's throughout the country. They weren't very good in West Chester, OH but were amazing in Las Vegas Airport of all places. Well I'm happy to say that this location is one of the good ones. I had a regular turkey sub Mike's way and it was delicious! Fresh sliced turkey and provolone cheese, crisp lettuce and just right ripened tomatoes made my sub delicious. I also had a little mayo added along with the oil and vinegar which I really liked. Try it. I definitely recommend trying this Mike's location. It's very clean, the staff is friendly and the subs are delicious. It doesn't hurt that they're right next door to Baskin Robins Ice Cream either. In fact they actually share the location so you don't even have to go outside to grab some dessert after you finish your sub read more

Jersey Mike's Subs - Turkey sub Mike's way(plus a little mayo ) - Fast Food Near Me - Louisville, Kentucky

This place continue to deliver with great subs! I ordered a Big Kahuna with extra meat. The last bite tasted as good as the first. This is my favorite sandwich and Jersey Mike's you need more locations. 2 in Louisville is not enough! read more

Jersey Mike's is Easily one of the best sub shops in town. Italian is my favorite Mike's way. One reviewer wrote it was a great sandwich with great service and overpriced At eight dollars. He is certainly entitled to his opinion and For those folks there is Subway. read more

I went there Friday and got an Italian. Not bad but not great. Service wasn't great. They made subs for people that had offered online or over the phone. I waited over 5 minutes and no one came to pick up one of the subs. Today I stopped in because I figured they might have been having a bad day. I bought a club. Maybe I should have been paying attention but there was no bacon. They left it off. My mistake for not making sure they make their subs correctly. That's my last visit. There are plenty of better places. Overall taste without the bacon was okay. I might have given 3 again but I paid for the bacon. read more

Treated very rudely by manager Also Alise when I asked to have my sub toasted and also very short with me regarding menu item questions Daisey lane new Albany Indiana read more

I moved form another state, the bread is not as good in Louisville. Not sure why there is a difference, but won't buy these anymore due to flavor and texture. read more

Terrible customer service. Had a coupon that they claimed would not work with an online order I already paid for. Instead of taking my coupon in person they still denied me even though the coupon said nothing about having to use it for in person orders only. As someone who is immuno compromised and cannot come in the store to order right now, I felt very upset and disappointed and will not be ordering from them again read more

Ate sandwiches from this shop for the first time. Everyone enjoyed their sandwiches. We had two Mikeys cheesesteak and one buffalo chicken cheesesteak. read more

First time customer. These subs are AMAZING! I will say they are pricey though. But so much better than Subway.

This is my favorite sub shop in Louisville. Like one of the other reviewers says I don't know what there aren't more locations around town but I have to assume if more people had been to Jersey Mike's there would be. They slice all of their meats and cheeses when you order your sub and put them directly on to your bread which I love because it doesn't get much fresher than that. They're also pretty generous with the meats and toppings which is great and they're always pretty fast as well which is nice. My favorite sub is the #11 Stickball Classic which has Ham, Salami, and provolone cheese. I get it dressed with lettuce, onion, extra pickles, mayo, salt and pepper. Yum! I always say I'm going to try it "Mikes Way" which has lettuce, tomato, onion, oil and vinegar (and maybe something else, sorry!) but I haven't yet. Next time! I'm also a fan of the #1 BLT because they cook their bacon fresh in house. It kills me how many sandwich places use that gross flimsy precooked packaged bacon. Bacon on a BLT needs to be crispy and they make it just right! My only wish is that there were a Jersey Mikes closer to home but until that happens I'll gladly drive to this one for their delicious subs! read more

Compared to all the other sub shops I've been to, this one was the best service. The staff was very professional. Trevor was the sandwich artist subway wishes they had. It's clean with multiple TVs, and jersey mike's signature relish makes everything taste better. The food high quality as far as not processed and freshness. Today I had a 5 star lunch. read more

Jersey Mike's Subs - Surfs up dude! - Fast Food Near Me - Louisville, Kentucky

Expensive food and crappy service. The three boys behind the counter made me feel like I was intruding on their time and an inconvenience to them for being there read more