This store cannot manage their business effectively. They place a priority on telephone orders over the customers standing in front of them. Over 30 minutes in line for a sandwich while over 2 dozen phone orders get filled quickly. Social distancing placed more than 8 people outside to wait and yet they still force customers to wait unreasonably long periods. All this at 1130am not even peak lunch time. Go somewhere else! read more

Fresh, high quality food and customer service!! I heard this place was open so I went down on Tues night after work. A guy stopped me and said he was sorry but it was "VIP" night and I could not come in tonight. I was a little bummed. The man who looked like the manager replied "let her in." I thought it was a joke....it was not. My sandwich was free. Now the man at the door had no clue I was the manager of the best restaurant in Chino Hills, he was just doing what they do, good customer service! I felt like a VIP! I have never had a deli sandwich like this one! The flavors were incredible! CANNOT WAIT TO TRY ALL THE SANDWICHES! read more

I called to place a large corporate order for my company. Person who answered the phone didn't really have any answers for my order or the best way to do it. Said they were busy and asked for my name and number to call me back. Never received a call back so I just spent 1k somewhere else. Won't try them again. read more

Came back for another sandwich because i just couldn't stay away! Ordered the #6 Roast beef and Provolone MIke's Way! Love the oregano seasoning and the oil/vinaigrette combo. Service was great again and i will probably be back again next week! read more

Five stars for this stellar team. Not only do they make a great sub. They have phenomenal people skills. Keep it up team. Now if it's your first time here I suggest giving the club supreme #9 a taste. All that roast beef, Turkey and bacon is sure to satisfy that hunger don't forget the sweet tea and chips. read more

Jersey Mike's Subs - Sandwiches Near Me - Ontario, California

On behalf of Templo Nueva Vida I want thank the Jersey Mikes staff and owner for their support and donation of more than 50 Jersey Kids meals, providing meals to kids who attend TNV Kids ministries events through the year. Our Ministry is truly blessed to have the support of Businesses such as Jersey Mike's. Thank you to Christine and Employees. Lina Tnv Kids Ministry read more

Today I walked into this Jersey Mike's and was greeted by an extremely rude and disrespectful employee named Christin. She was short when I tried to ask questions and gave me attitude about having my service dog with me. I won't be returning. read more

Jacob and AnnMarie are great! They're both fast and efficient employees. The establishment is well kept cleaned which allows me to feel comfortable eating here. read more

I thought she was joking the blonde girl was rude the whole time really don't care but when I said avocado she gave me guac. Once I complained she started arguing saying what's the difference I couldn't help but laugh like she can't be serious. Never want to go back maybe for another laugh. read more

Phone ordered 3 sandwiches and the guy that took my order was super friendly! I went to pick up the sandwiches and went to use 3 coupons for a free regular sub that I received from another store. Two guys working at this location said they don't accept these and could not ring up the sandwiches since the coupons didn't have any codes. Coupon clearly states "valid at any jersey mikes subs". The two guys gladly called the manager after I requested they did so. They reported back that the manager will not accept these and they are only valid at the store location where I received them from. The manager then offered to comp ONE of the sandwiches. I truly am not mad at the employees because they are just doing what they are told. But for a manager to not accept a clearly valid coupon... ridiculous. Also, let me point out that originally they couldn't ring up the coupon but after speaking with the manager they were able to ring up one of the 3... wow. Horrible management. Maybe you should rethink how you treat customers. read more

Jersey Mike's Subs - Sandwiches Near Me - Ontario, California

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Can we say Yum! I have been so pleased with this Jersey Mike's since it has opened. working right up the street I frequent here often. This was the first Jersey Mike's I had tried, after eating here I have never returned to a subway again. I will gladly pay a few extra $$ for better quality ingredients and freshness in their food. Yes it takes longer because they have to slice the meat and cheese, but that is what you are paying for. if you don't have the time to wait, order ahead of time. I always call my order in ahead of time since I am on a timed lunch, they also have a App where you can order and pay thru your phone before you even get to the store! technology these days, sometimes it is great. read more

What can I say the service was terrible probably the worst Jersey Mike's experience. Not only did the sandwich suck but it was really the customer service that blows to Jersey Mike's owners you might want to tighten up ship. read more

Girl who made my sandwich was very unfriendly. Did not greet me and gave me a dirty look for some reason. No smile and looked pissed off. My first visit to this place and I am not impressed. Btw..she just threw the condiments on without even asking me. Lol... read more

Friendly staff, love...clean environment... can't go wrong with the food... delicious

If you are looking for an okay sandwich go to Subway. If you are looking for as fresh as possibly can be from a franchised owned sandwich shop, then come to Jersey Mike's. They cut the deli meats to order and offer hot sandwiches as well. Even though the place fills up at lunch, their quick and courteous service gets people through the line quick. Even durning the lunch rush they were able to get a six sandwich order and me out the door in less than 10 mins. If you want to try something different than your usual Subway, definitely stop by Jersey Mike's. read more

Great sandwiches and a nice friendly staff. They need to probably hire one more person to be more efficient as sometimes those making sandwiches have to use the register. I have no problem waiting, but you can see others who have a time frame for lunch are panicking about the time it takes. Keep up the good quality and amazing sandwiches! read more

I was not impressed. The bread was really soft .the onion had some outer layer on it . but it was not a clean slate where there put the lettuce on it . but ok go back yes to see it again read more

Best customer service, super efficient staff. Wish all restaurants where like this one.

A smile would've been nice or a hello I usually like this place the food is really good my fave is the #43 . But there was tension today and there was only 2 customers ahead of me and three workers . I could see how this can make people intimated and not wanting to return . read more

Mine and my husbands experience at Jersey Mike's was awesome. The sandwiches were terrific and Azi's customer service skills were superb. She was helpful made a great sandwich and recommended sandwiches for our next visit. Thanks!!! read more

Cesar Nicole & The young lady which was the manager are super helpful always super friendly service when I come in! Always ask what they thinks best and the got all the good recommendations I trust these peeps with my life! read more

Ok so I'm very particular about my sandwich, can't go the regular mike's way, I need all the specific tastes to line up perfectly. The girls here are always accommodating and take their time making my sandwich exactly the way I request. To top it off my obsession with their jalapenos is always filled, two large handfuls can be difficult roll into a spinach wrap but they never fail at amazing me hah. Thank you Alexa and Lena, I always leave with an enormous smile on my face! read more

This is my first time visiting this place. Usually, I'll go to a local sub stop or even Subway, but my co-worker insisted I try this place. When I stepped in the restaurant, the first thing I noticed was that it was really clean and welcoming. I was greeted walking in and while looking at the menu, the employee on the floor overheard me saying it was my first time here. He quickly made some suggestions, and said since I was deciding between a hot and cold sub, a number 12 which is a secret menu item; roast beef which was hot and pepperoni which was cold made Mike's way would be good to try. The sandwich was bomb!! It had shredded lettuce and tomatoes, with their vinaigrette sauce. The sub was 15", I was expecting the large to be no more than 12". There was a check in promo, where you would get a free bag of chips and drink. The guy ended up charging me for the 'combo' which was around $2 and change.. And when I let them know they made a mistake, he apologized and called his manager. The manager was very helpful. She offered to refund my card for the amount, or opt to get a card for a free sandwich the next time I come in. I took the card, and she even threw in a couple free cookies while I was waiting for the sub to be finished. I want to compliment the Jersey Mike's team for making this first visit a great one. Everyone makes mistakes, no one is perfect. What set this group apart is how they corrected the issue I had right then and there. That, along with the great food and cleanliness of the place guarantees I will add Jersey Mike's to my list of favorite sub sandwich places to eat. read more

I come here often to pick up lunch for my coworkers I don't eat here myself because I don't eat meat but the employees are so nice and welcoming. I love coming here just for the attention. Lol read more

They gotta great crew right now. The service was excellent and fast. Sandwiches were tasty as usual...

Let start off with the sandwiches at Jersey Mike's...they are increasingly good. I've been to plenty of Jesey Mike's spot in my life and this one in Ontario needs some improving. The owner needs to train or ask their employees to be more friendly and lively. I felt like the workers are a bunch of young inexperience robots. They don't smile, they don't ask how's your day, they yell ("projecting their voice") when asking questions. The food is great over there, but the customer service there is lacking. Please, owner of Jersey Mike's, the customer service of today is dead. Don't be one of those restaurants that forgets about customer and its all entirely about making money. That's the last time I'll go to this Jersey Mike's. Thank you for the sandwich, but no thank you on your customer service. read more

Sandwiches are good and employees are nice and welcoming , but for some reason this location never cleans the restrooms ....I don't want to go into details but ugh just clean the restrooms. read more

Love this place!! The staff is always pleasant and food always good & refreshing tasting. Thanks Jersey Mike's for being in our neighborhood! read more

Thank you Ann Mari for your great service. The crew was hospitable. I usually go to the Jersey Mike's in Eastvale or Norco, Corona area. I was in town and decided to give Ontario a try. I really felt welcomed and very happy with their warm smile and friendly greeting. read more

Honestly the sandwiches taste better and fresher then most places. But for me, I'm a big guy and they are a bit on the pricey side. I usually order a Manager's special #99 It usually comes with two drinks, but they are usually fine with me getting one large drink instead. That usually ends up being like 15 bucks. I'll go with my dad, and we get the Double Manager's special and it's 24 bucks. That's a much better deal! Anyways, long story short...this is a good review for Jersey Mikes, but there are plenty of times where I decide not to go there simply because it doesn't make economic sense for me to go by myself. read more

this location always is so nice and accommodating! everytime i go there im always happy I went back :)))

Great food, affordable and the staff are awesome!! If you order online, the food is pick up and go! It's great!

This place hands down takes out subway, went here for the first time and asked Cesar for his opinion on the best sub there and he suggested the # 26 the way he makes it , after trying it, I order it every time!!! This place has great customer service and isn't intimidating for first time customers , the staff is great and the subs are amazing. read more

Jersey Mike's Subs - Sandwiches Near Me - Ontario, California

Ordered 5 boxes to cater our birthday luncheon and although the sandwiches aren't as big as Togo's or Subway, they were delicious and won our crowd over. For now, Jersey Mike's our go-to spot for sandwiches :) read more

Come here often and usually get sandwiches to go, decided to eat in today. Employees are always friendly, and today was no exception but, restaurant was a mess every table was dirty, trash on the floor, and trash all over the drink station. Only one other couple eating, no one in line, and two workers standing behind the counter talking. Disappointing visit! read more

I love Jersey Mikes Subs, but this location is so slow, it took forever to make our sandwiches. Then they made my incorrectly it's not hard if you listen #13 extra meat no lettuce. Then we go to sit down all the empty tables are all dirty. JM you need to work on this one location struggling on service. This closest one to us for lunch the word is getting out about poor service. read more

Worst veggie wrap ever made. Whoever made this needs to look up ideas and reevaluate their definition of a veggie wrap. If you want to pay $9.00 for a quarter pound of shredded lettuce sprinkled with 2 pieces of tomato, 2 pieces of mushroom, 1piece of bell pepper, all wrapped in a soggy tortilla then this is for you. I offered this meal to my vegetarian coworker who was also repulsed by this . I wish I could get my money back but it was too late to go back. read more

Jersey Mike's Subs - HORRIBLE Veggie Wrap! - Sandwiches Near Me - Ontario, California

The girls at this location are total sweethearts. The customer service went above and beyond. Jayna was absolutely amazing! I messed up on my order and she did not make me feel bad about it. I will be back! read more

This place is awesome.The staff are very nice and helpful.I personally meet the owner today and you could see he treats his employees good.This location is the best run location I been to. read more

I was wanting something better than you get from a drive-thru but quick since I was on my lunch break stopped into Jersey Mike's where I was greeted with a friendly hello. The staff is amazingly sweet. What a difference the fresh cut Meats make. I got the number 13 Mike's way. Mike's way means they add onion tomato lettuce a unique oil and vinegar combination salt and oregano. Joined with my Italian cold cuts this sandwich was perfect. I will not be going back to the $5 footlong that is no longer $5 Jersey Mike's is my new go-to 4 Subs. read more