After having two DoorDash delivery issues and my mom's food unfortunately never making it to her, I was beyond frustrated. I called Jersey Mike's in Clairemont on Balboa, and the manager showed incredible kindness, patience, and true customer service. After already remaking the order twice, they graciously made it a third time, and one of their team members personally delivered it to make sure my mom received her meal. That is what going above and beyond truly looks like. Thank you to the amazing manager and Tony at Clairemont Balboa Jersey Mike's for turning a stressful situation into such a positive experience. Your care, professionalism, and compassion did not go unnoticed. read more

I was surprised there was no line, but I still felt rushed while ordering. It seemed like asking questions or requesting a little more or less of a topping bothered the staff, even though I was polite. Parking was a bit hard since there are multiple stores around. That said, the place was clean and my sub was good. read more

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I ordered a box for 10 people for lunch. Easy ordering process, food ready on time and everyone really happy with it Of course I took it to go but there was enough tables for eat in service too. So easy and enjoyed by all. read more

I always have a great experience at JM stores but this one today was sooo rushed and I didnt get a chance to ask for things on my sandwich and they weren't even busy... I also left without realizing they never added the things I did want. It was 2 people and they were super rushing me. My sandwich didnt get mayo, oregano, or any dressing. read more

Jersey Mike's Subs - Mini wheat #7. just turkey lettuce tomato cheese. no dressings or anything - Fast Food Near Me - San Diego, California

Walked in at 4:30pm and the line was short, parking was great. I made an unusual order. I ordered veggie sandwich grilled with apple wood bacon on it and it came out great. I am not vegetarian but I am constantly always looking for low calorie or healthier options lately. My sandwich had bell peppers, lettuce, tomatoes, onions, Swiss cheese seasoned with mikes way when asked it looked like it was salt and pepper with olive oil. My sandwich came out delicious and had fun crispy texture on the inside for adding bacon my only wish is that if the buns were the chewy and hard texture it used to have for pleasing bite. It's still good just wish it really was the true "Mike's way" years ago. I did research and it's true they changed the buns. read more

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We've had sandwiches here before, today wasn't as good as last time. Both sandwiches were extremely dry and the bread didn't seem particularly fresh which cannot be true with the high volume of sandwiches that go out the door. I will say one of the very engaging workers seems to have a hand in every aspect of the process which makes her not as efficient as she could be. She is pleasant and polite tho. Anyway, we noticed a couple other food spots around Jersey Mikes that we will try next time we're out that way. read more

Came here after a frustrating expriance at Urgent Care and this just made it worse. We came late Monday afternoon and ordered our favorite, the Hot Italian. The sandwich was okay, but was no where near as good as the one we had previously at another location. The meats were also not put on evenly so half the sandwich was meat heavy and the other half was light. We also ordered a soda but every single one of their fountain drinks had zero carbination. That doesnt just happen out of the blue. It had to have been like that all day. We were not warned and when we pointed it out we were offered no refund, so we bought an expensive drink for no reason. We ended up going to vons to buy our drinks to enjoy them with our dry sandwich. Will not be returning to this location, even if I am starving after waiting two hours at Urgent Care next door. read more

We've been here many times and have also ordered for delivery. I'd say Jersey Mike's is my favorite of the chain Sub shops. Plenty of meat, bread is always good and they just taste really good. I feel like I get my moneys worth. Employees are always nice and helpful. It's a small shop but always clean. Sign up for their rewards program, it doesn't take long to earn freebies. They also give you points on your birthday, enough for a regular sub. read more

Tuesday morning: Worker comes to unlock the door, a few minutes after the store should already be open, and says "I'm opening, guys but you'll have to wait because nothing is ready." Massive L. Be ready to serve food when you open. read more

My Husband and I came to this store yesterday (Thursday). The store was clean, and the two staff who helped us were so very friendly and helpful with our order; in fact, they went the extra mile, making sure my salad had no cheese on it. I forgot to tell them when ordering but when I remembered they went the ertra mile to still redo my salad without cheese. Bella and Tony gave awesome customer service. This store is store definitely is worth visiting. Thanks read more

Jersey Mike's Subs - My salad with no cheese :) so delicious - Fast Food Near Me - San Diego, California

I would like to see advertised the Jersey Mike's bowl in regular & large size, plus a lower price w/no bread! Bread just adds excess carbs to our diet & isn't at all healthy! read more

After a failed attempt at redeeming my shore points for a sandwich on the app I went inside to see if it was possible . I was told to enter my phone number in the Box. I did and she told me what I already knew, I was entitled to s regular sub and to step to the other section to order it.i ordered a Big Kahuna, wtth half the Jalepeno and more of the red peppers. What i got was more Jalepeno instead. The sandwich cane out hot and tasted good. I did have to pick out some Jalepeno. The guy handed me the sandwich and dismissed me, I was going to buy a drink, but he made no effort to sell it to me which required a quick trip to Mc Donald's. read more

My 1 star re pew has nothing to do with the service or the food quality/taste and is 100% due to the uncleanliness of the restaurant. I went in at 2 on a Saturday and guessing it was after the lunch rush. There were only 3 other customers inside at the time. The ice tea machine was out of order with a sign near it indicating wet floor and a huge puddle in front of it and around the soda machine and condiments. My order was quick and servers/staff very friendly. They had some fun banter going back and forth between them and it seemed like they enjoyed working together and I like seeing that. The sandwich was delicious as always. Unfortunately while waiting to pay and watching the staff mopping up the mess around the ice tea, I noticed how disgustingly dirty the floors were. Lots of dirt and food everywhere on the floors. Then I noticed a large black lump thing that could have been a dead mouse in the middle of the floor near the register and I probably almost stepped on it.. I playfully alerted them about it since one employee had a broom in their hand . I said that they may want to sweep up whatever that gross thing is! An employee did so but I noticed even though she had the broom, she didn't sweep up any of the remaining filth that was everywhere else. and it wasn't only crumbs it was literally trash and large pieces of food and black lumpy stuff that I'm guessing must have come from the oven? So I peeked behind the counter where the food was prepared and same stuff back there. It seemed like there were probably six or seven employees, having a conversation about how much there were looking forward to the end of shifts... plenty of people to make sure the floors were swept. I had to use the bathroom and it too had not been swept in quite awhile. The food was very good and tasted fresh but I won't be going there again. I'm actually kind of worried that I might get sick from eating that sandwich knowing how dirty it was inside the restaurant. read more

Love this place, food is delicious and the service is so much better than other locations, they greet you and make you feel at home, plus it's always clean here they take care of the business read more

Leaving this review for my girlfriend who went into jersey mikes looking for a changing table in the women's restroom . Stood there for 10 minutes waiting for the worker to aknowledge here . She never did . So she had to go up and interrupt her and ask . there was only two people in the entire place . she wasn't wearing a name tag couldn't tell you who it was . short super heavy set Latina ? read more

Okay - just so we're clear. I LOVE JERSEY MIKES... The subs are amazingly good, super tasty, filling, just totally awesome. Now that we have THAT out of the way... The employees there at THIS location - are complete F*CKING IDIOTS... Like how the hell did they even get this job? This has happened on more than one visit: screwing up the subs in regards to the wrong bread on the wrong sub or the wrong size of the sub EVEN THOUGH the directions of what I ordered were absolutely PERFECTLY clear... Like they took the order literally 5 minutes ago - how do they STILL f*ck that up? But today pissed me off bad enough for me to write this review....just wtf. Today I brought in a gift card that CLEARLY stated in BIG BOLD RED LETTERS on the front: Buy a regular sub and 2 drinks, get a regular sub free. So I ordered a GIANT 13 (on the f*cking side), and a REGULAR sub for the gift card order. So I should have gotten the 3rd REGULAR sub for FREE as the card CLEARLY stated, riiiiiiiight? F*ckheads that they are - kept trying to jip me and cut the 13 in half and use THAT for the gift card...and I was like NO. NO NO NO NO NO.................................................. ONE REGULAR sub and the 2 drinks (WHICH GIVES ME THE FREE REGULAR sub) AND THEN A GIANT 13 ON THE SIDE, AS IN: EXTRA, ON THE F*CKING GODDAMN SIDE... Like how in the hell do they not understand? It's THEIR F*CKING GIFT CARD...holy hell. I went around with them on this literally for 15 minutes and there were some other guys in line listening to the entire thing and even they perfectly understood... WTF :( I finally got my 13, my PAID regular sub, and my free regular sub with the 2 required drinks and another drink for the 13... But it was like pulling teeth... I sent a complaint letter to the actual company as well because enough is enough...You know? So be prepared to micro manage these worthless f*ckin' employees - watching them every single step of the way and if you have a gift card - MAKE SURE you MAKE SURE that they UNDERSTAND AND COMPREHEND EXACTLY WHAT IT SAYS and don't let them pull some used car salesman bullshit on you... read more

I've been here over a handful of times. I was certain I had left a review, but I guess I haven't, so here we are. Jersey Mike's makes pretty delicious sandwiches. Jersey Mike's has an actual grill so when you order a hot sub, they actually grill up the meat for your sandwich. For the cold subs, they have a deli meat slicer and slice up the meat fresh for your sandwich. For their hot subs, I love their Big Kahuna Cheese Steaks (chicken #55 or regular #56) made with grilled onions, peppers, mushrooms, jalapeños & extra white American cheese. If we are talking cold subs, my favorite is The Club or #8... made with turkey, ham, provolone, applewood smoked bacon & mayo. You can tell them the name of the sandwich you want, or just order by number. The sandwiches are delicious and always taste fresh. They have different kinds of bread options white, wheat, or Rosemary Parmesan. My favorite is their Rosemary Parm, so that's what I usually go with. For sandwich size, you can go regular (a half loaf of bread) or giant (the whole loaf of bread). I usually order a giant size and get my sandwich cut into quarters, then save the portions I don't eat for my next meal or for the next day. Service is consistently good at this location. Employees will greet you and are usually friendly which is always nice. There is a decent amount of seating and tables are almost always clean. They serve Pepsi products, I'm more of a Coca Cola products guy, but that's alright. There is a lot of parking in this shopping center, so no issue there. They have an app (who doesn't nowadays), which makes ordering very convenient. I'm a fan and will continue to get food here. 4.5 / 5: Sandwiches 4 / 5: Service 4 / 5: Cleanliness 4.2 / 5: Overall read more

Jersey Mike's Subs - Using the app will save you from having to wait in a line like this... - Fast Food Near Me - San Diego, California

I eat here almost every week but this time im very disappointed with the customer service. I placed an order online but when I come in it wasn't even started yet. The worker ask for my name and then that's it. She didn't told me how long it will be or any information. I sat there waiting for another five minutes. She still hasn't make my sandwich. She keeps making sandwiches for people who walk in and after me. Finally I have my sandwich after 15-20 min waiting. And when I go tell here how unsatisfying I am she keeps giving excuses and be very rude. She told me she is the only person there, and my sandwich is hot sandwiches. But I eat here a million times, it only take 2-3 min for my sandwich and even if it take longer it had nothing to do with me. Im ordering online, I shouldn't be waiting and receiving my sandwich after everyone who is walking and come in after me. If I wanna wait why would i place an order in advance. At the end when I walk out I heard she laughed at my complaint also. This is very unacceptable. read more

I went to San Diego for the very first time with my family. I went to Jersey Mike's at Balboa 20143. I was greeted with some lovely employees. Their names were: Tony, Bella, Vanessa, and Alex. I had an amazing conversation and they were extremly respectful but even more friendly. They smiled while preparing my food for my big family, and they recommended me many things in the area. This was the best experience I've ever had at a Jersey Mike's, so I give this store a 100% recommendation. read more

Slogan is: order online and don't wait in line! But every time I order online here my ticket sits in the queue and they have not even started working on my order when I arrive at the time it says my order will be ready. Very frustrating experience every single time. Business owner please make some changes here. read more

The employees at this Jersey Mike's are such a joy - happiness, courtesy, care and service abound. My "local Mike's" is here in Del Mar. Today, I met my son at the Mike's at 5657 Balboa for lunch. They treat each and every person fantastic from the moment they enter the restaurant. I heard one guy say to all of us, "how about this crew - aren't they just a beacon of light in a dark world". No kidding - it feels like that in the restaurant. The folks who run the San Diego franchises have created an amazing culture as it seems they are all full of employees like this - well done! Finally and, of course, our sandwiches were outstanding as well. Thanks for a nice place to enjoy lunch with my son. read more

I asked for a big kahuna chicken a specialty menu item how it comes on the menu. She asked if all the ingredients were ok I said yes. They put beef in it. When I went to mention they made a mistake the lady at the register said I asked if you wanted beef or chicken and was unwilling to redo it. Lame service but not horrible service. read more

Been here a few times. Had no issues and my sandwiches were correct. However, I've just read the most recent Yelp customer reviews and am unhappy that they are filled with FAKE 5-star ones. I say "fake" because there were so many left by supposed customers who had never left another review or at best just a handful. This is incredibly obvious deceit, and it bothers me. These fakes do not balance out or negate the numerous bad reviews relating to employee behavior or inaccurate orders. The owner should police reviews and discourage fake reviews, unless he thinks his customers are so stupid and uninformed that they won't care. Hire better people. Train better. Monitor your staff better. Create better customer service and your franchise will be more profitable. It's not rocket science. Try to follow THE GOLDEN RULE! read more

Great customer service! Sandwiches made quickly and correctly. And everything tastes great.

The best Jersey Mikes around. The employees are awesome! Great sandwiches and salads.

Been to many Jersey Mikes locations over the years. This one is consistently good in terms of the food and the service. Mostly get #7 but sometimes get the portobello mushroom sandwich if I feel extra healthy. We'll be back. read more

This place is great. It's the only food my 10 year old wants to eat. He's obsessed! Repeat customers. #13 For the win.

I had a terrible day and they made it better, I had to deal with a picky office order and they took care of me. Perfect sandwiches!!! A Sub Above Special thanks to the team that made it happen on late notice. Sonia Leo Jeny Nelly and Fecit read more

Jersey Mike's Subs - Fast Food Near Me - San Diego, California

Amazing customer service great sandwiches I love these for lunch and for a great dinner

Every time we come here the team is so fast, friendly and happy. I love to support businesses with happy employees. Great subs too!!

Walked in at 9:30, thirty minutes before closing. They asked if I was there to order. Ummm yeah I was. Told me they were closed early because they were short staffed. First off: no they weren't. Second: lock the door if you're closed. You closed early because it was slow and you didn't want to serve anyone else. Own it. read more

There was a ton of people behind the counter yet it took a few minutes to get service because they were all talking. I got a bowl and found a hair in it but I just thought whatever mistakes happen and took that part of my bowl out. Me and my best friend shared all other food for the rest of the day and she felt fine... that night I was up from 1am to 8am throwing up and running to the bathroom. I've genuinely never had food poisoning that bad in my entire 25 years of living. I eat jersey mikes from other locations at least once a week and this was my first time at this location and of course this happens. Will never be eating here again. read more

RUDE! What happened to the nice staff from just a month ago? There was a staff of young kids. They were extremely nice and respectful. Today we walk into rude disrespectful, older women. What a shame I will not be going to this location ever again because of them. read more

I ordered a Italian number 13 on Rosemary onions on half and a chicken salad on Rosemary, got home and that's not what we got in our order. Call the management back after we got home to complain and they said they got no special instructions. This is not my first rodeo ordering from Jersey Mike's and I know I put special instructions on both sandwiches. All we got was apology I know discount or free sandwich for the inconvenience. That's why I only gave this review three stars a minus for not getting the order right and A- for not making things right read more

Employees don't care too much about customer satisfaction. No questions asked on how the sandwich was prepared. Asked for a melt they didn't ask me for my toppings, made it mikes way without asking me. Basically tossed the food at me when it was complete. Don't know who pissed them off but I got a soggy sandwich with a bunch of ingedients I didn't want. And since it's a melt it's fused with the sandwich making it pretty nasty. Tomatoes on a melt sub is a crime. I ate the one strip of bacon that they graciously provided me with. Gotta make a different stop for food now since this didn't make the 5 minute drive home from the store. read more

Jersey Mike's Subs - Chicken #26 Bacon Ranch Chicken Cheese Steak - Fast Food Near Me - San Diego, California

I went into my Jersey Mike said I always go to on Balboa and Genesee I've gone there for years as for today I was disrespected it was rude and my sandwich was not made the way I ordered it the manager with a short blue hair was rude they gave us the wrong sandwiches we returned back I called them and told them they said go ahead and bring it and she also told me I'm on the phone that oh by the way we didn't even charge you that was our mistake okay that's fine that was not my problem cuz I sweat my car and went through read more

After my visit yesterday, I can safely say that I will no longer visit this location on Balboa which is unfortunate as it is the closest to where we live. The 2 women behind the counter making sandwiches were off the charts rude for absolutely no reason. After misunderstanding my order of a turkey on white bread with American cheese, the employee with the blue hair began preparing my order on wheat. I politely corrected her and told her "white bread please." She rolled her eyes and took out the white bread. She began to slice provolone cheese on the bread and once again had to correct her that the sandwich was solely turkey and American cheese on white bread. She was very curt and asked me if I wanted another sandwich. I replied "No thank you but we I would like to order a #7 as a bowl." She glared at me, then did a heavy eye roll and said "Yeah, that's another sandwich." I had to fight every urge not to tell her that her attitude was unjustified and unnecessary. I was with 3 children at the time so I had to bite my tongue. I was in the customer service industry for 15 years (10 as a barista and 5 as a server) and I never once treated a customer with disrespect like this. After looking at other reviews, I'm not the only customer that has been treated this way. I'm not going to take the chance of being treated and talked to this way again. I will now go to different locations. read more

Came in on a weekday evening at 4pm. The team was making a large catering order or something. They still took the time to slip me into the queue. One of them worked on my regular club supreme Mike's way. I wolved that down so quick! It's a decent sandwich and they have tons of bogo coupons to make it more economic. I suggest parking not right out front though. That row is pretty crazy with people backing up and driving by all the time. Just park a little farther and walk over. Clean location, great service, fresh food! I'll be back :) read more

Ordered online via app at 553pm. App and email stated order would be ready at 608pm. Showed up about 610pm. Checked in at counter and gave them my name. I could see they hadn't started my order yet. It wasn't that busy. Sat down and waited until 625pm and then went to counter and asked about my order. It was sitting in bag behind the counter. I'm not sure if it's a training thing or their systems. I'd suggest don't order online here and just go in. 10 people got their food faster than I did. Or go to the Pacific Beach location. Better online service. read more

Good sandwiches ala jersey mikes. Take the order time with call in orders with a huge grain of salt. 'It will be ready when it's ready' Then don't put time for pickup. read more