It was honestly comical. I thought I walked in on a terrible argument. The girl who took my order was snippy and I felt rushed (I don't eat here much, so maybe I was slow, but I was also the only customer in the place). Not a smile from any of the three. Paid $25 for two small sandwiches and walked out wondering if they were going to stab me in the back for daring to come in and make them do their jobs (it was 5:30 PM). Good luck ever getting a better job than "sprinkling" sandwiches for the rest of your lives. Sandwich was fine, but I won't be back. read more

Great jersey mikes! Just had lunch here. Not sure why there's so many low reviews. The workers were super friendly and nice to interact with. Bread was super fresh and they absolutely loaded the sandwiches. Clean seating area and overall a nice spot. Definitely recommend this location read more

My husband went at 8:40 pm to order 2 reg size sandwiches. He was told they ran out of bread & he should go to Jimmy John's. He did. The sandwiches were great! Thank you Jimmy John's! read more

Last Saturday, October 5th, my father in law stopped at this Jersey Mike's location and picked up sandwiches on the way over to house. Mine had no condiments. I emailed corporate office and haven't received a response. I called the site and spoke to the manager today. He told me because my father in law was in house he told them not to put the toppings on. Well that's weird because my husband's sandwich had his toppings and my father said I don't know what he wants. WTF? Where is the customer service now days? I told the manager we won't be coming to their location any longer, we have 2 others here in Surprise. By the way I went in two weeks prior to this and had an online order that should have Ben done before I even walked in the door and it wasn't. There were only 2 employees there and I just happened to over hear one ask the other, What did she say? she said she's not coming. So no call no show then?! He says. I felt bad and was patient. I even asked would you like me to go ahead and grab the chips? She said thank you that would be great. When he started the numbers on the subs, I told him, don't worry about it, you guys are busy that's not necessary. no good deed goes unpublished!! read more

Jersey Mike's Subs - Receipt - Sandwiches Near Me - Surprise, Arizona

See all

When we arrived the staff were not real welcoming first of all. Second, the place was filthy,all the tables were dirty. I asked for a wet rag to wipe my own table. Jersey Mikes is always so welcoming when you arrive. NOT THIS PLACE ! Furthermore the store was completely empty...NO EXCUSE!! read more

I have always gotten a delicious sandwich from Jersey Mike's other locations until now. A friend ordered to go. I wanted Italian, add peppers, oil & vinegar on the side. My sandwich had NO lettuce or tomato AND no oil & vinegar on the side! The white bun was slightly burnt (first time ever!) Definitely a disappointment! And my friend said their attitude was horrible like they could care less if they made a sale or not. Thankfully I'm in California and can always expect and enjoy a perfect sandwich with excellent customer service! read more

I'm shocked on such disgraceful service. It took them 11 minutes to finally put our steak and cheese sandwiches on the grill why? Because they were talking about what happened the other night, the girl having an anxiety attack and she hadn't had one in 2 years. Now they are talking about rude customers. How about rude service? I had to ask NICELY if they could get started on my sandwiches. Why didn't I complain? I didn't want something bad done to our sandwiches but I promise you I won't be back. DON'T COME HERE UNLESS YOU'RE LOOKING FOR A DIRTY PLACE AND EXTREMELY SLOW SERVICE. Service to you will come when they can squeeze you in the middle of their conversation. I am the only one here waiting and so far its been 22 minutes. Yes, the guy was the manager and he could care less. A big waste of $35.00 AND THEY ASKED FOR A TIP! SMH read more

Jersey Mike's Subs - 4 staff with 1 customer that they are ignoring - Sandwiches Near Me - Surprise, Arizona

OK, this is a definite no no no parking was terrible. I went in. I ordered a regular sub. My friend ordered the large grande and then when we got to the cash register, we were run up and charged for two grande size sandwiches which weren't even great so two sandwiches for $45 not good and not to mention I didn't have a grande sandwich I had a regular Size sandwich I don't know if it's a $50 bill or $100 bill but the guy was like sorry we can't take it and he went to go throw our food away. He didn't ask me if I had a credit card or my debit card which I did, but he was totally OK with us leaving with no food and hungry Without even asking us if we had other options of paying say no ambience no customer service maybe they don't pay their employees because they're clearly not happy people not the day. I went so absolutely no no no no not this location for sure. read more

No matter the time or day, they never make my order right. I usually call in or order online. Today I ordered online and made two special request. They got the special request right but removed the basics from the sub. These subs are too expensive to not get what you paid for. Please do better! read more

Jersey Mike's Subs - Chicken #26 Bacon Ranch Chicken Cheese Steak - Sandwiches Near Me - Surprise, Arizona

See all

Excellent subs! Really hit the spot. Would recommend. Picked up & order was ready when they said it would be

Possibly the worst customer service I've ever experienced. 8:15 pm on Thursday April 25th. Someone literally walked out because the service was terrible and the two girls thought it was funny. Won't be coming back here again. read more

Wow the food i had here was one of the best sandwiches ive ever had The service here is so great and i am genuinely happy with this restaurant One drink i highly recommend is a mixture with the Mountain Dew and that one drink at the very far right mixed with the lemonade read more

I just don't understand why this business opens at 11 am. Every single table is dirty and the floors under the tables. And they still want tips. read more

The guy who made my family's sandwiches was very nice and helpful. Although he was sweet his 2 female coworkers were VERY rude. We walked in and both looked at eachother and rolled their eyes. While standing in line to look at the menu both girls were laughing and whispering about my family. We were not being rude whatsoever or being loud. While we ate our food and had our weekend lunch together both girls were giggling and giving us ugly looks. We observed them mimicking their other coworker who just started her shift while making a ugly face meaning they didn't like her. They were also making fun of older folks coming in to order and making fun of their walking. VERY unprofessional for being a sandwich maker. Their names were Aubrey and Lucy. read more

Jersey Mike's Subs - Sandwiches Near Me - Surprise, Arizona

All right so normally when you tell an employee that it's your first time you would HOPE that they tell you what they normally use or what toppings they have but not with this employee, We mentioned it was our first time and she just ignored us and continued making our sandwiches. I got more help from the man standing next to me then from the employee The line wasn't even that long so the fact she couldn't help me made them loose a star, The food overall was good but the costumer service needs improvement definitely would come back but not to this location, pls train your employees to give good costumer service. read more

Made fun of my sandwich... also wasn't helped for a while when I walked in to an empty restaurant

Took my money, gave me no food and denied a refund! I placed an order to this location on the app and was told only when we went to pick it up that they had NO bread of any kind so they couldn't make any sandwiches. Then we were told they couldn't refund us because we ordered online and to request the refund via the method were ordered. Ok, only that when you do that it simply directs you to contact the specific store for a refund. Still trying to give them the benefit of the doubt I call the store back. Nope, still can't refund you. I ask why are they still allowing people to make mobile/online orders for food they can't provide and also can't refund? I got no answer. I then make a complaint online outlining my problem and over a week later I've still had no response. I guess from now on we'll be eating at Firehouse. read more

Took 30 mins to make half a sandwhich. We got to the toppings and there were none available. Two of the workers had a disagreement and the other stopped making the sandwhich to gossip for 10 mins to another worker. It was a joke, pure garbage. Here's a pic of the sandwhich I did not get read more

Jersey Mike's Subs - Sandwhich that I never got - Sandwiches Near Me - Surprise, Arizona

BEWARE! Order DoorDash, DoorDash text message says it was canceled, it tells you in that text message to call Jersey Mike's location where you got the sandwich, called. Somebody said that they would help call back after I spoke with the DoorDash employee who sent me back to Jersey Mike's was a female worker was completely a bitch, bad attitude and she says oh well you don't get your money back. We can't do anything... Don't go to this location. read more

I understand a sandwich is simple but I would like more variety. Like, spinach instead of lettuce, and more options other than just Mayo and that red sauce. Perhaps that's the signature of the chain, not sure. My experience went well, turkey, cheddar, lettuce, onion and mayo on a herb and parm crusted roll. Nothin to rave if nothin to stay away from- it's a quick sandwich, no pizzazz or thrill. read more

Went in yesterday and got a BLT on a gluten free bun for a wheat allergy. It was great to see them taking precautions, especially when I asked for mayo and they got a separate bottle from a different area instead of the mayo everyone uses (to avoid cross contamination). I asked for it to be toasted and they said that's in the beginning, but no one asked me if I wanted it toasted in the beginning. They offered to toast it after I asked, but they had already put all the veggies and mayo in it so I said never mind. I feel like this location has potential for sure, especially considering they take precautions for allergies. read more

See all

Jersey Mikes makes up some excellent subs. They are far better than Subway. When you eat a JM sub, you feel as though you are eating fresh ingredients. read more

The best subs! They are fast and make a sammich probably better than a random woman in a "Make me a sammich" meme.

They're very skimpy on toppings I've learned instead of ordering extra meat just order another sandwich. They will charge you $2 for an extra 2 piece of half bacon read more

Been here a small handful of times so I figured it was time to write. Got the #6 roast beef and provolone with jalapeño jelly added on their new rosemary something bread.. I wasn't sure how much I'd like it but decided to try because it's one of their best sellers. Also. Looked like a good vehicle for the amaze jalapeño jelly I was not disappointed. I liked this way more than I thought I would. Normally I go for the cheesesteak. Because. You know. Cheesesteak. But this is now my second favorite sandwich sorry tuna salad. You're now #3. The store was clean(er than I've seen it before). So that's good. and the people behind the counter were super friendly. Bonus for piping the music of my people (late 80s-early 90s alternative). The only "real" music. My only gripe is the location itself. Id go more often if it wasn't so out of the way for me. (This is a problem for any place on bell road if you ask me) Anyway. Go get yerself sum! read more

I have always liked Jersey Mike's Subs. Today 10-10-24 was a different story. I ordered two subs one was a Philly Steak sub, tried to tell him what I wanted on my sub he would not listen to me, he advised the girl down the counter would take care of the toppings. Well, he was wrong it was done by someone in the back that took care of my Philly Steak sub. I wanted to tell him what I did not want on my sandwich, but it was too late. I got things I didn't want on it. The sub was terrible, was too upset to say anything at the time. Will think again before going to Jersey Mike's. Appreciate you listening. read more

Stop tonight to pick up a few steak sandwiches. The staff got a delivery of Sonics through door dash. Then the 3 workers proceeded to eat their Sonics as they cooked my order. Very rude, disloyal to their brand. Not to mention cost contamination of germs which when I mentioned they gave me dirty looks. Like I was interrupting their fun instead of these workers doing their jobs. The sandwiches were a mess. I will not be back. read more

I am so obsessed with this place. They have the best cheesesteak in the area. They are on the pricey side but the quality is good and the sandwiches are huge. My only complaint is their lack of sides. I wish they had more than just bags of chips. The sandwiches are still worth the trip!! Sorry Subway, you got nothin on Jersey Mike's! read more

The nicest people ever work here, they made conversations with my brother and I, the food was great and we felt welcome. Will be coming back. Grateful to the 2 employees working in the front tonight, 9/3/24 @ about 8:45pm. read more

service as great! Romeo was awesome, and friendly, leads his team really well! The food was really good and despite the lunch rush, Romeo got us out in a timely manner ! read more

My Daughter says no but I am pretty sure tonight was the first time I ever ordered a sandwich from Jersey Mike's. I love a good Sub Sandwich and here they slice the meat and cheese fresh for each sandwich- old school deli style. I always get the most flavorful bread they have (Parmesan) and generally tell them to 'run it through the garden' Ok here we say 'have it Mike's way' which is lettuce, tomato slices and sliced onions plus oil & vinegar and spices. I got a Turkey Provolone- ok maybe not the wisest choice just before Thanksgiving but I must say, they hand you a pretty good sub sandwich and I will be back read more

Great sandwiches and friendly fast service we really like this location and the food is excellent

Awesome sub's. Thank you. Very thankful they are in the area. We will always choose Jersey Mike's above other stores

Huge shoutout to Haley killing it working on your Surprise location today. The line was getting longer by the minute and the one other employee I saw was pretty Mia. She not only kept cool under pressure, she took all the orders, helped with Uber eats, made all the sandwiches , cashier and phone. Her customer service skills shined through, she apologized for the delays and although the wait for our food was longer than normal it was great to see someone who not only cared about their job( and was great at it) she also made sure as customers we felt appreciated. Great job hiring her. read more

Jersey Mike's Subs - Famous Philly - Sandwiches Near Me - Surprise, Arizona

See all

Update: after speaking with the district manager he refunded me $25 back. If you ever have issues ask for his number right away, he knows how to make you happy! You will get no where with Sergio or jay! 4/28/2020 at 4:40-Just picked up my food and got home and one of the sandwiches is completely drenched in the sauces. I called and asked if we could bring the sandwich back and get a new one made since we got it giant sized and it was $17. The kid then proceeded to tell me that he couldn't do anything about the sauces because it's "Mike's way". So I ask again can we just get a new sandwich made with no sauces and he said no. My husband is now on his way down there because I told the kid that he is coming and he's getting a new sandwich made. The boy was rude and has no customer service skills whatsoever. None of the other sandwiches had that much dressing on it. read more

Jersey Mike's Subs - 13. The Original Italian Sub - Sandwiches Near Me - Surprise, Arizona

The place is filthy and the manager doesn't give a crap about good customer service. Jimmy John's has much better customer service read more

Pastrami sandwich wasn't up to the standards I usually associate with Jersey Mike's. Way short on meat, no pickles as advertised, just barely adequate as a lunch sandwich goes. Service was as usual for pick up in store. read more

Went to Jersey Mike's in Surprise where we have been going for years and find out that they have stopped offering the Veterans Discount which is one of the reasons we supported this store for many years. We asked a store employee why the discount was taken away and they said that this store was a franchise and they stopped giving the discount even though they recently raised their menu prices. They stated they thought it was the owners call. We will probably start going to Firehouse Subs as we know they support our local firehouses at least. Such a shame local biz would stop supporting our Vets read more

WAY overpriced for what it is. Yes, I understand the big ones are more money, it just doesn't seem right spending just shy of $20 per sandwich, when other places are half the price for pretty much the same thing. I completely understand food costs and what it costs to run a business, so asking for tips at checkout is salt on the wound. Speaking of, employees seemed bored. Customers are jerks these days and service workers like this suffer so, I feel this is part of the issue plaguing the location. Something something underpaid and understaffed. I express appreciation and thanks in hopes it's reciprocated because I am never that jerk that feels like exploding at a random person because someone pissed in their Cheerios before arriving. It didn't help. I even tossed a $5 bill in their tip jar, it just seemed like they didn't care. I won't be back unless management find ways to motivate the team to get things on track or I win the lottery so that I can afford another sandwich. read more

I love Jersey Mike's Subs but the service I received today was simply unacceptable. I've never received service this way at any other location (maybe why there was only a handful of people dining there. Two of the guys working the front were rude and condescending as I was placing my order. One of them, went as far as to contradict what I had asked for on my sandwich. Just stinks when you have staff that are deterrents to your place of business. One of the guys name was Sergio. read more