This is not an indictment of Jersey Mike's as a brand or the quality of the sandwiches, but rather this location. Every time I make an online order for pickup here, I wind up waiting 30 to 40 minutes after the designated pick up time. Literally every time (5 or 6 occasions). It is MUCH faster for me to travel to the much-further Lankershim NoHo location. Unfortunately, I'm done with this location and will stick with the NoHo or Studio City location. Sorry! PPS - after waiting 50 minutes at the store after my pick up time, I just got home and discovered they neglected to add the jalapeños I ordered to my sandwich :-/ read more

Jersey Mike's Subs - No jalapeños :-( - Sandwiches Near Me - Van Nuys, California

Might be my last trip to Jersey Mike's... I have always order the Large 56 on White.... Maybe at 25-30 different locations because I'm on the road for work 4 days a week.. This was HORRIBLE, maybe 3 slices of mushrooms on the entire sandwich, 40% the roll was rock hard... the meat was almost CHARD with a burnt taste... O Well!! Live and learn! Might want to avoid this location!!! read more

Made an online order and waited an hour after it was supposed to be ready , need better management no organization and no order whatsoever

If you want something quick and tasty, Jersey Mike's Subs is your place, great place, friendly staff, no problems with parking read more

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You should't make promises you can't keep. Defeats the purpose of ordering ahead of time. Order took for ever. Also, while ordering, everyone spits micros on your chip bags in front of the counter. Not to mention people rubbing their genitals on your bag chips. I wish I would have take a pic and post it, but didn't want to invade others privacy. read more

Walk in with my son, and just stood there for about 5 mins, no one asked to help us, or take our order. Maybe they didn't like the t- shirts and sweat pants we wore, but there were three other people dressed similar to us. To make matters worse what I assumed was the manager walked in the door, walked right past us, and we were walking out she was walking back out with us and we still weren't helped. We just went next door to Panda Express, and received great service. read more

Waited in a long line. A phone order came in and they started making the phone order sandwiches while everyone else waited. This is on halloween. The clown was pulling onions out of someones salad instead of remaking it, and messed up my $14 sandwich. Do not recommend read more

"I witnessed a serious food safety violation at Jersey Mike's . An employee picked up turkey from the floor, instructed someone to 'wash it off', and then returned it to the cooler. I subsequently observed the same piece of meat being used to prepare sandwiches for other customers. read more

The following sounds basic to say, but these days, it's not! This location had their stuff together. For my pickup order, I even got it IN a bag and With some napkins ( another location couldn't manage to do that) ... and everything was made exactly as I asked. Thank you! read more

I love Jersey Mike's, but I honestly don't know what's wrong with this location... I had placed a Postmates order for 2 sandwiches and one 3 pack of cookies. Postmates delivered only one sandwich because they forgot to give them the rest of my order. I call the store and they gave me a credit for 2 sandwiches and the cookies, but that I would have to go in and collect it, so I did. I ordered one Kahuna cheese steak and one original Italian, both on rosemary Parmesan bread. I left and then realized that they forgot to give me my cookies, so I had to drive back to get them. Then I get home and realized that they messed up my order AGAIN... they gave me one kahuna steak on regular bread and another kahuna steak on rosemary bread. Not to sound like the Devil Wears Prada, but I don't understand why no one can get a simple order right... TWICE. Go to another location if you don't want to waste your time and gas... you will actually save gas driving a little further to a different location. read more

Came in after lunch maybe around two, I was the only customer in the store. Three female employees on the line and not one of them bothered to acknowledge me , I stood there for just under 5 minutes and walked out without ordering. The employee with the red dyed hair finally stopped gabbing with another employee when a couple more customers came in, she observed me leaving but didn't say anything however greeted them immediately. I said you just lost a customer. Normally service and food are both excellent but not today. read more

I ordered 2 sandwiches for delivery and both were wrong a few weeks back. I go to the store in person today and order the exact same 2 sandwiches (IN PERSON) and somehow they got em wrong again I'm not sure what is leading to these mistakes but it's quite disheartening to spend $40 on 2 sandwiches and not be able to eat them. Please make it right guys. 1 was a giant size big kahuna, on white, with NO peppers. (Allergies) Guess what? It was on rosemary parm!!! Wild! Who would get a cheesesteak on that bread?! And it had peppers. Second was the club sub ON the rosemary parm, mikes way, NO juice. They left off the bacon (it's supposed to be on the sandwich) and the sandwich was just wrong wrong. And ....it was wet. Please, make this right. $80 for 4 sandwiches that were not what I ordered. I love this place I'd just like my orders to be made carefully and as specified. read more

I go here all the time. It get on one road. Burbank Blvd. right to Van Nuys blvd. About 15 minuet drive from my Mother's in North Hollywood. So it's a great location to grab some sandwiches to enjoy a Sunday with family. I love Jersey Mike's. I had my first when I was a child down at the Jersey Shore. I go there to pick up. Though there were few people in there, the counter was packed with staff. Maybe having a lot of take out on a Sunday, I guess. After a 10 minute wait, even though I ordered through the app fifteen minuets earlier, I left the Van Nuys location with the anticipation of a lunch that would bring me back to childhood on the Jersey Shore. Instead, I landed at my Mom's, in North Hollywood, with a sandwich I did not order. Can you imagine, the anticipation of biting into an Italian Sub with all the fixings, to find out you are staring down the end of a roast beef and turkey...with a slab of cheese and nothing else to the sandwich? So if you go, not only check and see if the sandwich they hand you is what you ordered, but also check the order number they write on the sandwich wrapping. They have been know so screw them a up, also. Now if this happened to me once, no problem. But three times? This means other people got my order. So this means it did not only happen to me, it happed to those three other people. The is the last time I will visit this location. Plus, there is a new location on the other side of my Mother's house. read more

This place has the best sandwiches in the valley, why give it a 1 star? I took my sister and she has a speech disability and while we ordered and my sister had a hard time speaking and the employee started to hold back their laughter. Although nothing was directly said to her it still hurt her feelings that an employee could not keel composure about her disability. It felt very unprodessional. read more

very bad service us a customer ask for a sandwich to be cut only in half and they cut in in 4 pc also put very little meat and you order a few sandwich customer sued get a bag to care them out i do not think customer sued pay for a paper bag the workers do not even say Thanks if this workers do not want to work sued stay home with out customer they do not have a job the Jersey Mike was the best in all There Sandwich with lots of meat the best service and a very good price and now all the Sandwich small no meat service very bad and price very expensive will not return read more

first they give us a different order. then we find a rhinestoned piece of clothing with a piece of hair on it under the sandwich. thanks read more

Jersey Mike's Subs - rhinestone hair - Sandwiches Near Me - Van Nuys, California

Nice little jersey mike shop for sure! Parking can be crowded but you'll find a spot eventually. Also, if you want a cheap sub do NOT come here. A $10 to $15 sub depending on what size you want. Going in, everyone greets you and there seem to be about 6 or 7 people working on a ton of orders at the same time. Highly customizable for the subs and the got a lot of different options. We ordered three subs. Their Chicken Bacon Ranch, their Supreme Sub, and the Chipotle Cheese Steak. All as giant subs (which they aren't kidding, thing's huge). My girlfriend and roommate said theirs was delicious. Mine however was ok, due to one thing and one thing only. They annihilated my sub with ranch. I mean legit pouring out of the sides making my sub buns all soggy and just a mess to eat. Don't get me wrong, I ate it down, and it was good. Just did not like that at all. So maybe if you don't want that, say light dressing. read more

Absolutely the worst Jersey Mikes in the valley . Workers are consistently under trained and owner does not care . Constantly taking phone in orders and making people wait longer in person . They have a bad process for people who come into store without ordering first . Check all the reviews , they all say the same thing , owner neglect is terrible here . read more

I would give them zero stars if possible. I ordered a chicken cheesesteak with mushrooms and my daughter ordered a portobello mushroom sandwich with chipotle mayo. After about 20 minutes and still no food, and watching other people come and go, I said something to my daughter about it, and she said, "oh Jersey Mikes always takes long". I explained that it shouldn't take any longer here than at any other place, and given the amount of people present, we should have our food already. So I go over to the deli case, right by the grill, so I can see what he's grilling, and I'm leaning on the case. This was after I had been just standing by trying to see, without anyone saying, "can I help you?" Instead, the woman who took my order says, "don't lean on that", or something to that effect. So, anyways, I didn't see anything on the grill that looks like what we ordered, but I'm thinking maybe I'm wrong, so I wait and watch them wrap up those sandwiches and give them to other people. No more sandwiches on the grill. "Where's our sandwiches?", I ask? Turns out, one of them had been sitting on the counter, for who knows how long, and they didn't make the other one. So now, the manager, (who looks, and acts all of 12) says it's coming right up, and I say, "for free, right?". And he says, "no". He proceeds to mumble some nonsense about them doing their best, and offers me a 10% discount. Guess what??? My daughter's portobello mushroom sandwich was also a chicken cheesesteak sandwich. She doesn't eat meat!!! read more

If you started your sandwich journey at Subway and progressed to Quiznos, good for you. But if you want to take it to the next level..J-Mikes is waiting for your arrival. One of the biggest differences is that the meat you order is not sitting in a metal tub. No, that's not how they roll. It's sliced to order just for you. Without that icky scene by Mickey Rourke in The Wrestler. Bad reference? Erase. The employees here are doing it and doing it well. read more

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Excessively slow, told me the next sandwich was mine. Spoiler, it wasn't. And then they decided to clean the grill, I ordered at the location and my friends all got their sandwiches THIRTY MINUTES AGO. And I had to demand my sandwich. No one is left but us and it's still not done read more

Never again. The food was terrible with no flavor. I waited in line for 20 minutes because they chose to do online orders first with like 5 sandwiches each. We were in the store BEFORE the online orders printed and they chose to do them ahead of people waiting in line. Those online orders food will be so soggy when they get to those people! I usually don't do this I feel for food service workers but this was not the best business model. All the subs were touching in COVID times really? My food was touching other meats and other peoples food I asked them to separate it which they did but then forgot and did it again. There was a fly buzzing dangerously close to the meat slicer too. I should've just left before ordering but I made it so far I didn't want to turn back. read more

I never knew you needed a masters or a phd to be working at your stores .This location Has zerrrooooooo Management skills they are horrible at phone orders maybe walk-ins Are decent but phone orders are horrible absolutely out of this world they can't read or listen ! read more

I went in again yesterday, and again I had a couple of excellent sandwiches! Aaron even remembered me. :) Aaron, Jameson, Lorena, Dany, and Mike rolled out the red carpet for me as always. It seems they do that for all of their customers! THIS is where you go for a great sub sandwich! P.S. I might go right back there today for another roast beef! read more

Online phone orders impede Walk-in customers. Customers wait 30min up 45min to order. I've had to leave multiple times because it takes longer than most sit down establishments in the area. Not the employees fault just need better management skills. read more

Definitely be wary of this franchise location. They'll rip you off a bit if you order a roast beef sandwich. I asked them if that's the normal amount they put on a giant #6, with no hesitation they said yes . I know it's not since I go to multiple locations all the time. read more

Jersey Mike's Subs - This is ridiculously skimpy for being a $18.50 sandwich. Definitely feel ripped off a bit. - Sandwiches Near Me - Van Nuys, California

Not only the worst Jersey Mike's on earth but potentially the worst place to eat in all of Van Nuys! After work yesterday i got the most disgusting looking chipotle philly sandwich I'd ever received in my life, i actually unwrapped the sandwich and immediately threw it away!!! Stay clear of this Jersey Mikes location I would not be surprised if people have gotten sick from the shit they call food that they are serving!!!!!! read more

Place was very busy on a Tuesday around 2:30p. Service was as great as can be. Place was clean. Servers would welcome everyone who walked in. Everyone was thanked as they were leaving. Great communication skills all around! Keep up the good work!!! read more

I had a catering order that was right on time. The three team members working were on top of it. I could tell they were juggling multiple take out orders on top of a rush but we're still very attentive to me. The sandwiches were packed very carefully and labeled for my convenience. Great experience. read more

Jersey Mike's Subs - My order. - Sandwiches Near Me - Van Nuys, California

This is a very clean place and I'd eat here anytime of the day. Pros: They cater to you Very attentive Fresh food at all times Cons: They would address everyone else as sir or ma'am and address me as brother. I didn't like that. read more

Amazing food. Staff is always cool and makes you feel welcome. #7 on white mikes way is the best! Love coming in for a sandwich!

Second time this happens. I ordered delivery last time to be disappointed the two cookies I ordered were not in the bag. This time ordered two number 8 club subs to be disappointed to see it came with no bacon and minimal meat. Please be more aware of you read more

Everytime there is a big ass like they're doing online orders first. Priority should always be people in the store, they're always a mess, they only have one good worker that greets everyone with energy but everyone else looks miserable, makes horrible sandwiches, and slow during peak hours. Main issue is waiting 30 minutes to be handled cause of online orders. It's nuts. Please get better management and be more Clean. read more

Service is lousy. Don't order hot sandwiches. Ever. Sandwiches are decent, not great.

I do find it challenging to find a sandwich/sub shop that is to my standards and taste. I have tried the other popular chain and non chain sub shops a few times but most were really just passable. Today being in the area I stopped in at this location. Never been to a JM's before. We ordered a ham with white American cheese having it Mike's Way without the raw onions and added some mayo, as well as the Veggie which had swiss, provolone, & green bell peppers along with the lettuce and tomato. After the first bite I was amazed how tasty both were. We ordered the regular size, $8 and change including tax for each. Each is really enough for two. The bread was fresh, crunchy, and soft inside. The ham freshly sliced keeping it's moisture, the cheeses on both sandwiches were good and the shredded lettuce was very crispy, and the tomatoes were great. Friendly staff. read more

I use to like jersey mikes and I hope other jersey mikes are not like this particular restaurant on burbank Blvd in van nuys, I watched jersey mikes employees cook my sandwich #64 and I watched them accidently drop things into my food, a pan, grill scraper, papers and I understand things happen but jersey mikes employees tried to get me to accept this filthy sandwich and initially refused to refund my money, DO NOT GO TO THIS JERSEY MIKES, there are other sandwich shops, I contacted jersey mikes customer service and nothing, have not heard one word from them, good luck read more

Order all the time via the app from this location. When I'm talking a quick in and out, this is your location to go to! The whole staff is amazing with customer service being by far the best at this location with Chase the supervisor and sandwich pro Andrew on hand! I get the same all the time and even nicknamed the order on my phone as "the usual". Can't go wrong with Provolone and Roast beef! . Always get the Giant! You think ok a regular is good but regret it once you've had the last bite! Lol read more

Jersey Mike's Subs - Sandwiches Near Me - Van Nuys, California

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Worst JM location ever. If you place an order online they have you wait for long time even if they text you saying its ready. This is ridiculous, if its not ready don't text us that it is and have is wait for a sub for another 15 mins. read more

I waited in line 30 minutes They took my order I asked where is my sandwich they said they gonna check for me They didn't check or asked anyone to check for 5 minutes completely ignored me I asked again the girl on the counter made it look like she didn't hear me and tried to help other customers while I was talking to her Then I found out they didn't even start making my sandwich I had to leave because I would be late for work Basically they got my money without giving me my order thank you very much!! The worst experience I've ever had in my life Never again to this shop despite the fact I loved this place read more

If you order online make sure call afterwards and explain your order. I order from here twice a week and it's always a gamble. They are almost always likely to screw something up. I understand they are busy and it's easy to overlook something and I'm willing to forgive a small mistake every once and a while. But when it's an on going issue and you don't want to go there anymore. It's very disappointing. I've noticed it's mostly on the hot sandwich side of things so their reputation is better for cold sandwiches also this is for online ordering only. Today they didn't even cut my sandwich. read more

Jersey Mike's Subs - Sandwiches Near Me - Van Nuys, California