Brought my lowered 2006 Silverado for alignment front and rear were tucking and had bad camber thy…read morequoted me 260 for a 2 wheel alignment and when I recieved my truck back alignment was still really bad they told me they were only able to adjust toe aka my steering wheel and not my camber so they didn't do a full service and still charged me 260 + tax and didn't want to refund half cause he gave me discount already which was only like 20$ off worst shop dont recommend these guys at all. WHAT A WASTE OF TIME AND MONEY

Service and work was performed. If the in-house financing that was a problem do not do it do not…read morerecommend no way no how it's costing me four times as much I should have checked the price before even considering financing the labor is way more than other places as well the labor per hour that other places is about $40 less again the mechanical work was performed correctly no problem with the mechanics Work just the cost of it all

After being taken to the cleaners by two reputable but dishonest mechanics, I was on the quest to…read morefind a new one that I could trust. Reading through the Yelp reviews on Skyline Auto, I could see this was a reliable shop. Despite their busy schedule, they were able to fit us into the lineup on sort notice. Based on the fact that my daughter's car was in for a coolant leak, the mechanic quickly identified the issue - and based on my research in online forums, a very common issue with this model. I immediately noticed that the waiting room area was very clean & tidy, and the shop bays were well organized. We were greeted at the desk by a very friendly office manager, who took down all the necessary details very efficiently. Once the parts were delivered, he quickly replaced the failed part, and offered to perform needed system service for the cost of parts, since the engine was already dismantled at that level. We got the car back clean & tidy, and the quality of repair was immediately apparent. The shop rate we were billed for was very competitive, as well. It's such a relief to be dealing with a knowledgeable, honest mechanic again; I will definitely take all my business here.

Brought my car in for what I thought was a leaky water pump and probable timing belt tensioner…read morenoise. So I agreed to do both. during work it was discovered that the radiator also leaked so I agreed to replacing that as well. When I met with John to pick the car up he simply handed me my keys and said he wasn't going to charge me for any of the work performed due to the shops inability to correct a new starting issue with the vehicle he suggested that it runs fine and starts perfect most the time, so maybe I just drive it. Suggested I could take it to another shop and diagnose what's wrong with it but really it wasn't a big runability issue. So now I'm thinking what the heck did you do to my car, so I took it to GM in Auburn and paid for diagnosis. John expects that I should be happy with the fact I didn't have to pay for any of the work that he performed on the vehicle. In his mind evidently future repairs which are substantial plus the car I had to rent because this was my daily is all on me, not his problem. Now my car sits in the GM backlot waiting for a camshaft that is backordered for a month or two​. What I would explain as a massive lack of integrity from the shop, because this is not how you treat customers. Aaron 2014 Chevy Cruze 1.8L with 86 thousand miles. What they found was an absolute shocker.. John's shop had broken the exhaust camshaft and then repaired it with what looks to be 5-minute epoxy.. 5 MINUTE EPOXY!

This place is the best! I came here because light came up and they checked it and it was just a…read moremaintenance light issue which was not addressed at other place I had oil changed. These guys are the real thing! I was not charged for their time!!!!!! Omg please do not hesitate trust these guys with your vehicles they are the best in Town!!!!!!! I'm grateful to them!

August of 2024 we had Buckys install a complete A/C replacement. We moved to Alabama and the system…read morefailed and we called them to get them to warranty replacement. But they said they would have to do the work themselves. So we ended up having to replace the whole system ourselves Crazy

Their service manager Ian and tech Jason were the absolute best. I will be recommending this…read morespecific location due to them. Things like getting oil changed with two young kids can be so stressful and they were extremely kind and understanding.

I visited the Valvoline on Pacific Highway for an oil change. Everyone was friendly, but the…read moreoutcome was disastrous. Immediately upon pulling out of the garage, my engine began shuddering and then died. I had to have the vehicle towed to a mechanic, who confirmed that the Mass Air Flow (MAF) sensor was damaged while the Valvoline tech was providing a 'courtesy' check of the engine air filter. I reached out to Valvoline to address this, but they refused to take any responsibility for the damage they caused. Because the shop would not make it right, I was forced to pay for the tow and the repairs entirely out of pocket ($270). I went in with a fully functional vehicle and left with a non-running one. Save yourself the risk and avoid this location. The 'convenience' is not worth the potential damage and the lack of accountability. I will not be returning to Valvoline and would recommend finding a more competent service center.

Transparent, friendly, authentic and hard working group this Friday afternoon! Very efficient and…read morereasonably priced in comparison to other oil tech shops I've been to. They actually filled my oil to the proper level unlike Grease Monkey (lol). Brendan was super kind and helpful and so was Jack on the phone. Another guy offered me cold bottled water while I waited. Honorable mentions go to Gabe and Mahlik who worked on the car as well Honest and all around excellent experience.

Amazing customer service provided by the whole team. Oil change was done by Ray who was very…read moreknowledgeable and offered options. They let us know their recommendations but weren't pushy at all. They checked everything, including tire pressure. When the hood wouldn't latch, they fixed it to make sure everything was good before they sent us on our way. Pricing was fair as well. Definitely 5 stars.

The owner kept in good communication with me. They also picked up special tires I had delivered to…read morea tire store. They were careful with my rims as they are specialized vorsteiners. They were friendly and the cost was very good compared to having my car towed and changed at a tire shop. The overall they were quick and did it right in my driveway. I definitely recommend.

Charged $155 for a tire plug, tire went flat next day, no warranty or refund offered.read more

I've had consistently positive experiences at this Firestone in the past, which makes this visit…read moreespecially disappointing. I scheduled a 9:30 AM appointment for an alignment and oil change. My paperwork shows my vehicle was checked in at 9:36 AM with an estimated completion time of 1:00 PM. The gentleman who assisted me also confirmed it would be done no later than 1:00 PM. When I returned around 1:40 PM, I was surprised to find that my vehicle had just been pulled in and service had not even started. There was no prior communication about any delays, and I had to adjust other commitments based on the original timeline I was given. Ultimately, I didn't leave until 2:30 PM, and that was only with the oil change completed. I had to skip the alignment entirely because I couldn't wait another 1.5 hours. This experience fell short of Firestone's "Triple Promise"--specifically in communication, timeliness, and completion of scheduled services. I'm very disappointed, especially given my previous positive visits, and hope this feedback is taken seriously to prevent similar situations in the future.

I scheduled an appointment for 12:30 on march 28th 2026 for a brake inspection and was on time and…read moregreeted by Christina the service advisor at the time. I've been there before and Chuck would assist me but has retired some years back then the new manager Alex would help me out... until yesterday. It took them until almost 3 o'clock to get my car in, have it inspected, and for them to tell me it will cost nearly 2 grand for new front and rear brakes. I declined the work order and requested to have everything put back together so I can be on my way. Christina was nice but kept pushing for some sort of sale. I get it, I've been in sales too, you have to make quota each month I understand. After all things considered my car backs in and I notice a lug nut on the passenger rear wheel was completely broken in half so I asked what had happen and Christina says "omg let's fix that I'm sorry" then some other guy comes out didn't know his name, he was a Caucasian young kid heavy set with red hair said the Firestone stores before them in particular federal way had "over torqued" it and that's why it snapped off and that I would have to take it there to get it fixed! Mind you Alex the store manager looking at me and hearing all of this said the same thing they can't do anything about it and even smiled and just said "we can pay for the part you just have to pay for the labor." I told them nicely I'll be in contact with them. When I left they gave me no invoice and said they will email it to me, they emailed me finally an estimate but not what was promised to fix the lug nut they broke. So I spoke to Jesse over in Burien Firestone and said he will fix it for me free of charge on a later date to make things right after hearing my situation. Burien has worked on my car before and Jesse is the store manager and has worked with the Mexican guy Alex at the auburn location and has confirmed Alex is crooked and does not care about customers and making things right. Jesse indicated he has worked with him for two years and has experienced Alex's shady behavior with customers adding in services not explained to customers. Back to the heavy set Caucasian red headed technician who claims he or his techs or his store won't fix it 100% and that I have to pay for labor shows his true colors and way of dealing with customers and running some kind of business there of. If there's a rating on this review I'd give them zero stars or zero points. They even rotated my tires and added windshield washer fluid and I didn't even request that. It was a waste of a beautiful Saturday afternoon but I got a solution out of it, but definitely not from that location in auburn. I found their corporate location number which was given to me by another Firestone location and I will be calling them and giving a verbal complaint with all documents to support my claim in the hopes that this will help future guests. Firestone in auburn: take care of your guests and maybe you will have more customers and hit your quarterly or monthly bonuses the RIGHT way.