I just took my '11 Prius for oil change. It was very quick and people seem very professional and courteous. I really didn't want to spend too much money on air filter but I guess it was necessary since they showed me the black filter and was totally gross. They vacuumed the floor which I was very thankful. I'll take it here again. read more

I came here with so little time , they took care of me really fast and I got an amazing service . The team is wonderful and so friendly - I finally have my new jiffy lube store picked up. Thank you guys !! read more

I had my transmission fluid changed this morning. The technicians were superb.... Professional, very pleasant, answered my questions, gave very clear instructions and were patient with me. They were,: Dylan S, Noelle P and James M. They were masked up and I stayed in my car. I also noted a very good rapport among them and heard Dylan tell Noelle she did good work. I don't hear compliments being given very often, so I was pleased to hear that. People appeared to enjoy their work. A great big thank you to them. Sally T. read more

oil changed on my lexus in perfect timing with great customer service! I highly recommend going to see Noelle & Christopher at the bellevue location store #2592 super super happy with the service read more

I come here every two weeks with my company car and the team there is always professional and friendly. Love the customer service I receive here, they always go above and beyond expectations! Shout out to to Noelle, Chris, Dylan and Pat! read more

Hi ,Please increase your staff at this location and teach them ethics to behave with coustomers .Really disappointed with the work they have done today just came for an oil change and the filter was not appropriate for the car model but they still pushed it hard and fixed it so that we end up paying bill.never going back to any jiffy lube . Thank you read more

I trust this place to care for my car more than I trust the dealership that I purchased my car from! Every person I have interacted with here over 5+ visits has been friendly, communicative, knowledgable and efficient. Last week I dropped by in a hurry after realizing my Prius was desperate for oil, and the entire team worked together to get me in & out at lightning speed without compensating their quality of service. Impressed is an understatement. The manager even checked in with me to be sure I'd make it to my next appointment on time. I will be bringing my car here from now on! read more

Had a great experience this evening for a simple oil change. Bryan, the owner, is so caring and attentive (he noticed I was a little nervous driving a pretty big truck into the bay and offered to drive it in for me!) Will absolutely be back. read more

Jiffy Lube has one job: oil change. It should be bread and butter. Nope. They effed that up big time. My 13 month old car is getting a brand new engine due to the morons installing the wrong filter. Luckily corporate Jiffy Lube will be covering the $10K bill after some haggling. Don't waste your time at JL. If they can't do a simple oil change, I can't imagine how they do their other tasks. They have one job and can't even do that correctly! Instead of marketing they should spend more time on training. read more

What can I say, just an excellent experience. Came in a little before they closed needing an oil change and a new battery. They took care of it with lightening speed and at a great price. Would definitely recommend this location. read more

Christopher, Noelle and Hudson were great. Came in for an oil change and they were very helpful. Changed the transmission fluid on top of the oil change for a great price. They got a great crew here. read more

I drive up and got in right away for an oil change and more air in my tires. I didn't even have to get out of my car! Chris was super friendly and helpful. Highly recommend this place!! read more

I'm giving a 5* for Chris and his crew. I had a TPM warning and went in. They were fast to resolve my issue and were well informed about the nuances. read more

They provide the quality service and customer service you're used to finding at a high end dealership. Bryan, the manager is outstanding! They check everything and noticed that the transmission fluid needed changing. There was no pressure to do it. They showed it to us and explained everything allowing us to make the decision in a very respectful way. They're caring somehow! That's why we make an effort to go to this location. Professional, friendly, knowledgeable! Excellent! read more

Friendly customer service but waited two hours for an oil change.:/ it was very busy but I feel like people who got there after me were helped first cause the guy in front of me's battery died so they had to get him a new one read more

Everyone on this staff had welcoming warm energy and explained details of mechanical issues with emphatic resolutions with each customer. I came in after having difficulty finding the 14001 NE 20th st location which has been closed and not listed on google. The calls were being forwarded to this location. The mechanic was helpful and attentive by giving directions and landmarks. Upon arrival and departure every staff member was kind and smiling. During the service the mechanic notified me of the leak in my coolant reservoir, even providing a video from beneath the car. He urged me to use my warranty, explained the severity in detail and gave me a suggested timeframe to have it looked at. If he didn't explain the severity or the immediate solution I'm not sure how bad it could have been. I just want to say thank you to Christopher B. and this team. read more

I had zero wait on Saturday morning, and I was treated to great customer service by Chris, Noelle and team. I didn't feel overly pressured to purchase upgrades -which is a welcome change! read more

Came in, used their price match guarantee. The guy literally started treated me poorly at the moment I pulled up a price on my phone. Treated me poorly right in front of my child. Went out to the garage and spoke about us extremely rudely for getting a cheaper price and everyone became a bit agitated clearly. Then after waiting extra long, you can probably guess why so long, then I realize that coolant was drained and never filled and they almost destroyed my engine. Kinda funny that there's one guys sole job to do the fluids, I worked at jiffy lube. I would give these guys a negative 5 if I could. Then customer service said to email their customer service manager, whom never ever said a word back to my emails. Just sayin, I'll never be back. read more

I had a great experience getting my oil changed earlier today. They were not only attentive, but friendly and thorough. I don't know much about cars, but they were sweet enough to make me feel like I did! 5 Stars all the way! read more

One car in. I waited for 20 minutes before anyone even acknowledged I was here. Simple top off. Thought about finding another one. Acknowledging waiting customers would've been good customer service. read more

I took my car in after 5,000 miles assuming I needed an oil change. I handed them the keys and asked them to change. They took a look at the oil and showed it to me - it didn't need to be changed. They said it looked like it was just changed. I suppose I have a clean motor. I can't say how much I appreciate honest oil change/auto mechanics. I'm a life time jiffy lube customer. That sort of integrity doesn't come around every day. read more

Was in and out in less than 10 minutes. Associate Manager was there and was incredibly friendly. No hard sales tactics / attempts to upsell me on any other services, took my internet coupon without even looking at it. Vacuumed my front floors as well. Will be coming back. read more

Took my car here for an oil change on 11/23/21. The branch manager approached me first and was very professional and I felt very welcomed as I pulled in. The whole team at this location were very nice, accomodating, definitely good at what they do. Great job guys! Keep up the good work. read more

Poor gauging of time. I sat for an hour waiting to get a simple oil change. Only 2 cars a head of me. After realizing I would be late for my next appointment. I explained to the attendant that I wouldn't be able to stay, and said it would be 5-16 mins. At this point I needed to leave, but knew I had to wait for at least one of the vehicles to leave the bay so I could drive through. Again, gauging the wrong time frame, the attendant told me to pull up to bay 2 because they are "finishing up." After waiting another 10 mins, BAY 1 car left and another vehicle was directed in. I had to ask another attendant to ask a customer to back up so I could leave. Awful experience... read more

wow, i've never had this experience before.... i went in for an oil change. it was time to do so according to the car. but when they checked out the oil, they told me it was still very clean and i didn't really need to change the oil. they checked the car's fluids and sent me on my way no-charge. definitely earned loyalty points there! read more

This shop has come a long way. They're doing oil changes as well as transmission service, radiator, batteries, gear boxes, spark plugs. They're really able to do most things you'd have to go in to the dealer for. read more

I am so grateful to Payton, Alonzo, Manny, Jaden and Alexander! I wasn't paying attention and drove over a concrete barrier in a car park. My hubcap detached and threw itself across the ground, but worse still, I heard a horrible noise. When I reversed off the barrier and parked I checked under the car and saw a leak. Imagining the worst, I was sure I'd need to be towed to a mechanic and imagined a huge bill - and I was supposed to be taking a placement test at Bellevue College in a few minutes. When I returned to the car, the leak had stopped. My husband said that wasn't great news! He suggested I go to the nearest Jiffy Lube and ask them if anything was empty and if they could see a problem - a genius idea as it turned out. I went to the Bel-Red location and spoke with Manny who was very reassuring. Minutes later the crew told me everything was fine - the relief was wonderful. The guys were so sweet and so fast! I usually get my oil change done by my car dealer - but I'll be going to Bel-Red Jiffy from now on! read more

I came into jiffy lube needing an oil change but left with more than just that! Bryan and his team there are so wonderful and helpful when it comes to the service they provide. I've most often had mediocre experiences when it comes to some other locations however I know exactly where I'll be going to again! Thank you! read more

Honest, knowledgeable staff and friendly owner :) I have a pain in the donkey kind of car ('08 Land Rover LR2 with an older transversely mounted 3.2L I6 Volvo engine), which is just a royal pain to service. Most of the time the oil filters are not even in stock, because it's just such a rare and bizarre combination that I tend to buy and carry my own oil filters just in case. And, of course, due to liability concerns, most service locations won't install a customer provided filter. Many times when I drove up to an oil change center I have actually heard folks whisper "Please be a 2010 model!". Many repair shops won't work on this car. Today my wife and I were greeted with a friendly conversation from Chris, the business owner who runs a fun team of well experienced car enthusiasts. They checked my car for a number of things, including various leaks that I could smell but had no idea where they were coming from. Now I know I have a leaky rear diff, and an old leak near the front transfer case - things I've been smelling but wasn't sure if it was a valve cover or something else that I could repair on my own in the apartment. Now I know where to go and what to expect when eventually getting those addressed. They didn't have an oil filter, but they agreed to use the one I brought with me. Talking to the team really put me at ease knowing that they care about doing quality work and really deeply care about cars. It's not about doing unnecessary preventative work, like what you'd get at a dentist, but about keeping the mechanical systems healthy. I also received a significant discount on top of whatever coupon I might have had, which is no small thing given the current COVID-related difficulties we all find ourselves in. The store was taken over from a previous owner who had a mere 2.7 star rating. So if you read any older reviews - those are for the previous management. The new management did a fantastic job turning this into the best Jiffy Lube location in the entire state. When we eventually move to a less expensive area, I will still drive out here for any service needs for both of our cars! 5 stars is not enough! read more

Got a call from their regional manager who offered me a partial refund. They do care about customers so going 1 star up

Words do not express how impressed I was with my recent visit to Jiffy Lube. Brian and his team do an incredible job assisting people with their auto needs. My Jeep was having some issues and was at the point of needing some maintenance. I wasn't entirely sure what was wrong but figured I would start simple with an oil change and then work my way up towards bigger ticket fixes. My Jeep is a manual and in the past I have only been able to get work done on it at the Jeep dealership, last time I took it to the dealership I was hoping to have the transmission fluid changed but was told I needed to swap out the clutch and charged $3500. As I went through the line at Jiffy Lube Brian greeted me and we started talking about the Jeep, he said he could have his team change the oil do a full system check and change the transmission fluid. I was shocked and said yes, please. After swapping the fluids, Brian noticed the check engine light was still on and asked if I wanted him to read it. The machine came back with an alert that said I needed to change the spark plugs. Brian ordered the spark plugs and I came back the next day to have them installed. My Jeep has not ran as smooth as it currently is running since I initially drove it off the lot. In a time when I was dreading spending thousands of dollars and days of my time dealing with the Jeep Dealership, Brian completely fixed my vehicle and charged me just over $300. Jiffy Lube needs to pay attention to what Brian is accomplishing at this location. I went in to spend $75 on an oil change, I ended up spending 4x that amount and I couldn't be happier with the result. I will definitely be heading back there anytime I need any sort of service from now on. If you need any maintenance done on your vehicle, go see Brian and his team at Bel Red Jiffy Lube. read more

Never in my wildest imagination did I expect to review a Jiffy Lube. There are two in my part of Bellevue and I am pretty sure this is the one I went to. Since buying a new Honda in 2007, I always went to a dealer for the every 7,000 mile oil change and maintenance. In 2012, I decided to come here instead when I saw a maintenance reminder A12 code on my dashboard. What a super experience! The manager (Josh?) was great, and the two young workers (one girl) were very helpful. Comparison with my dealer -- Time: Dealer = 5 hrs! Jiffy Lube Bellevue = 30 mins Total Cost: Dealer = $200 Jiffy Lube = $130 Can I watch my car while the job is being done: Dealer = No Jiffy lube = Yes Do you vacuum the car: Dealer = No Jiffy Lube = Yes (and fairly thoroughly to boot) Do you let me choose the oil to some extent: Dealer = Never suggested that Jiffy Lube = Yes (they recommended one of two synthetic ones for my car) Do you take drive-in appointments: Dealer = No Jiffy Lube = That is all we do Any coupons for oil change and/or filter change: Dealer = once in a rare while Jiffy Lube = always, on their website or at the branch itself if you have no printer I suppose I got lucky that I went on a July 4th early afternoon so the place was devoid of other customers. But I am sue they have less busy times during most weekdays where you might get the same great experience as I did. I will always go here from now on. They even offer to top-off your fluids for free for the first 3,000 miles after each oil change, although I doubt most people need that. read more

Bryan was super helpful over the phone as well as at the location. The employees serviced my vehicle well with no problems and they had the best prices. read more

Just wanting to recognize Bryan G. and Lauren W. specifically for my most recent oil change on 12/16/19 at the 14638 Bel Red Road Bellevue, WA 98007 location. They took really good care of me and were very personable. This was one of the quickest changes I have ever had and they didn't make me feel bad for not knowing I could change the mileage return date for my next oil change. They also took the time to explain everything to me and answered any questions I had. Will definitely be returning because of these two fantastic employees! I'm sure if I had the chance to talk to Cody B. and Erfan A. I would have received the same level of care all around. :) read more

Live review: oooh, never had to wait long enough to wait, get annoyed about the wait time, think about writing a review, and now write one. There was one car in front of me an hour and twenty minutes ago. I even saw my car pulled up to tue service bay forty minutes ago. I literally stood next to the window and watched them talk and go under my hood several times. Not sure what's happening. Ten minutes ago, homeboy asked me what type of oil I wanted so now I'm confused as hell as to what they were doing the last hour... I just bought my car a month ago so I think it's safe to assume it doesn't need a ton of work. If ever my car gets back to me, I'll check to see if they vacuumed the car. I feel time slipping by... There are now six people in the room with me, my car still chilling in the bay. I hate this place so much. read more

I was given an estimate of 20 minutes on phone and 30 minutes wait time when I arrived. However, 30 minutes have passed and i'm still nowhere. There were some other people waiting before me and still waiting when I was there. It looked like a very annoying and demanding ***** was taking up all the resources for her car and I was thinking how great timing that was. Wanna know how much took for an oil change? An hour and I'm not kidding. One note: Chealsen (sorry if I spell your name wrong) is probably the best thing that this business had. She is the front girl who greeted you, offered you coffee, smiled and joked with you and last but not least took $10 off your bill for a promotion that you didn't bother to look at the front sign for. And while my opinion still matters, she's still not enough to pull any extra star for this location. I will look for other closer alternative. read more

My Service was more than excellent. I was greeted with kindness and sincerity and the staff took care of everything I needed and answered any questions I had with full explanation. This has been the best car oil experience to date. read more

This is not my regular Jiffy Lube I normally go to get my oil changed, but I suppose it must really have to do with who you get here. Guy I had was nothing short of formally polite and an overachiever when it came to customer service. Freakishly nice actually -but I'm not complaining! If I'm in Bellevue again and need an oil change, I'd come back here. read more

I will avoid changing oil here, they will use low grade oil even if you pay for higher grader synthetic oil. My car started to make engine noise, MPG dropped and had to take it to dealer for servicing and chnaged oil again. read more

Pulled in here one day for an oil change and was informed (after waiting for 10 minutes) that the wait was FOUR hours due to shoddy employee staffing. No thanks, I won't be back. read more