Everything you could possibly ask for as far as service and customer service this store manager deserves recognition and a raise

Fast and efficient. Friendly and knowledgeable staff. In addition to oil change (with $10 off coupon), had brake fluid flush. So glad the technician showed me how dirty it was. Never had it changed and at 130k miles. Kind to give me an additional $17 off. Why not 5 stars? Was told just 15-20 minutes. Took 30 minutes and was late to my appointment. read more

I left confused. I paid for a 10,000-mile oil change, but my car's maintenance reminder was reset to 5,000 miles, and the windshield sticker also says 5,000 miles. If it's a 10,000-mile service, why the mixed message? The pricing also didn't seem consistent. The whole interaction felt more like negotiating a bad car deal than getting a simple oil change. Just be upfront and transparent. read more

I went for an oil change a few days ago. When I got home I had oil all over my engine block. When I went back the next day the oil filter was put on, the gasket was broken and I had all the oil replaced. They also broke the cap on the coolant and the next day I had to get my car towed to the dealership because my engine was overheating. I had to pay for a Lyft back home and to the dealership the next day. This was a nightmare and time suck! read more

Super fast, great communication, and a 15% Veterans Discount! Who could ask for anything more? Jordyn was super on top of things from the drive-in to the check out. Great location - and you can call to check wait times! Cheers Jiffy! read more

Dave the manager was very efficient and helpful. He also got me in and out in a timely manner.

Service was fast and professional-no wait. David was friendly and helpful and explained the services received.

I just had a terrible experience today at this location. I was waiting for roughly 40 minutes for the car in front of me and then a car pulls up next to me and they proceed to wave her through after waiting 5-10 minutes instead of letting us in first since we had been waiting. From there, after waiting all the time I asked the lady working there if we were going to be proceeded through and she was rude and then told us we could not get our oil changed there and to go somewhere else. Talk about terrible experience, waited over 45 minutes total just be told to leave. I will not be coming back to this location read more

Cash was very professional and honest with me about my vehicle and what my car needed while I'm doing my oil change.

Took my 2024 rav4 here for an oil change. A week a later this happens, I don't think it's a coincidence. Everyone who works here is 20 years old, you pull up and there's about 6 of them just shootin the s*** not paying attention to anything. Had a 10$ off, that wasn't added to my bill either. Save yourself and don't let these clowns touch your car. read more

Jiffy Lube - Access panel missing screw - Auto Repair Near Me - Carlsbad, California

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Value and service is excellent here. Shout out to Peter for doing the fastest oil change I've ever seen (7 min), Sophia for teaching me how to change my own engine air filter (literally takes a minute), making sound recommendations on maintaining my car, and also to Precious for being friendly and fast in finishing the transaction so I can be out of here within literally 10 minutes!! Absolute professionals. Thank you for taking good care of my car and saving me time. Highly recommended. read more

Absolutely phenomenal service from Allen today! Will never again deal with the incompetence and oversell at the dealership! This is the place to go for a fair price, exceptional customer service and fast, quality work! The ease of working with Allen dazzled my husband - who's a pretty qualified mechanic in his own right - who had trouble sourcing the right synthetic blend for my hybrid. No problem here! Spoke to Allen on the phone - he advised my blend was in stock and there was no wait. Totally spot on and a heck of a nice guy! Give these guys your business the 100% deserve it! Special shout out to this great kid working so hard to earn trust while thoroughly respecting the Brand. THANK YOU ALLEN! You made a customer for life!!! read more

Went in for an oil change recently and the attendant was rude and acted as though I was holding him up by getting the service (I was the only one there). Every answer I gave him he made it seem like it was the wrong one. He would talk over me and ask my boyfriend in the passenger seat what he thought even though it's my car and I'm driving. When he was changing the oil, he was slow, and it felt purposeful. As a woman, I didn't feel like a respected customer, so next time I will take my business elsewhere. read more

Love this place. I've been here twice now they're very fast. You can even wait in your car while they change your oil. Oscar and Roberto were both super friendly. I'll definitely be back. read more

Never judge a book by its cover. Alan is knowledgeable and has excellent customer service. His attention to detail and one on one with customers is awesome compared to other people I've worked with at the same location. After he was done helping me with my oil, fluids and tire pressure he helped me reset my check engine light so I'm ready to go for my next oil change! read more

Cash is super sweet. Oil change done fast and everyone else was very nice. No upselling on products, only giving warnings on potential fixes or needs! read more

The staff here at this location are amazing!! They are always extremely friendly, helpful and most importantly fast. This is my go to location for anything related to my car's oil. read more

Been going to this Jiffy Lube for 11 years and never had a serious issue. Took my car there for an oil change last Thursday. The self proclaimed General Manager David told me they were out of conventional oil and they should receive a shipment the next day (Friday). Wait! Jiffy Lube doesn't have oil?! He told me to go to the nearest Auto Zone and buy some oil and bring it to his store and they would change my oil. Really?! So I told him I just would come back. So now it's Monday. I just came back from the same Jiffy Lube and I met with the same person GM David who told me he doesn't order conventional oil anymore "because they only get new cars through here that use synthetic oil". Then he said again that he ordered it and it should be delivered tomorrow (same thing he said last Thursday). I said, "wait, you just told me you don't order conventional oil anymore, then you said your ordered it and it's going to be delivered tomorrow. Which is it?! Clearly he has no idea what he's doing or anything about customer service. Do not go to this Jiffy Lube that has no oil. Isn't that like going to Starbucks and they don't have any coffee?! read more

Stopped by to get my daughter's oil changed. Place has a pretty good vibe (4/5). Not a long wait for a Saturday morning, about 10-15 minutes. Prices seem higher than I'm used to in Chicago. read more

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Oil change to head home to Cle, OH after a road trip to san diego quick oil change as promised priced decently with socal tax lol Lafayette was awesome and should send me a size for that hoodie! read more

Awesome experience. The morning manager there took care of me Saturday morning. He runs a tight ship. All his employees knew what to do and were knowledgeable. Very friendly and went over all the oil change options with me. read more

Miguel did a great job with my oil change. Checked the engine light for me. Great service!

You have an excellent team! Isaac and Jordyn went above and beyond to accommodate and answer my questions and any concerns. You have an amazing team at Carlsbad Jiffy Lube, I would absolutely recommend. I've been coming here for 6 years now, and although they have changed employees within those years, management has secured a strong ethical team. I'm very pleased to have them near my home providing excellent service. I hope Isaac and Jordyn are being rewarded for their excellence! read more

They used to be fine. Lately, not so much. The time before they ran out of window stickers and this time, they broke a water pipe coupler on my truck. I had to leave it overnight for repair. Lol, they did not even offer a discount card for the next oil change for the inconvenience. read more

Amazing service and great employees at this location. Kevin helped me out today and was especially helpful and kind!

Oil Change and filters. Kevin Hernandez did a great job!! Couldn't ask for better service in an efficient manner.

Love this place! Great service and really nice people, would recommend coming here for an oil change and more.

Go see Victor for unbeatable customer service and the best deals in town real professionals that understand you make model car and the correct oil lube and filter that needs to be put on the vehicle. They do their research ahead of time and offer a great deal instead of some other oil places that ask you, what horsepower your car is as if you're supposed to know what the fuck that means and identify the property number of meters not this place. They know what they are doing. Go see Victor. read more

Very strange visit. I pulled up and a young man walked up with a clipboard, no smile, no hello, and asked me if I'd been there before. I said yes, but with a different car. I told him I just needed an oil change and without telling me why, asked me to open my door. I was confused, wondering if he wanted me to get out and go into the waiting area or what. Instead he took some info from the inside of the door. It would have been nice if he had explained why he wanted me to open the door. After we talked about which oil I wanted, he told me to pull up. There was another young man waiting who gestured for me to pull up and stop. I then grabbed my purse, thinking I was supposed to go inside and wait which is what I've done every time I've ever had an oil change. Instead he asked me to pop the hood. So I just sat there while he changed the oil. Um ok. While he was working, he was talking loudly and laughing with some guy who I think was under my car. Then a young woman came out and was chatting it up and laughing like they were having a great time. I'm not against people having fun at work, but I felt like they had forgotten I was even there. I had no idea what was happening. During the whole process I just sat there being completely ignored. Very unprofessional and I'll never be back. The focus needs to be on the customer. Have fun after they leave! read more

I have been coming here on and off for several years. It appears that they are under new management or something, because the last two times I've been here the place appears to be run by children. It has taken forever to even get checked in. Lots of employees just hanging around, but nothing getting worked on. Time to find a new oil change place... Five days have gone by, and my daughter's car has been leaking oil ever since the service. We are roadtripping back to college and had to stop to have the oil leak looked at. Turns out they used the old crush washer (instead of a new one that would cost a nickle), and that was the cause of the leak. read more

Stellar service! Alan was great. Incredibly friendly and polite. Got an oil change, new windshield wipers, and new air filter. Really appreciate it!! Thank you Alan! read more

If you need your oil changed in a Jiffy then this is your spot, easy in-n-out quickly. read more

Jiffy Lube - Auto Repair Near Me - Carlsbad, California

I'm not one for leaving negative yelp reviews, but this experience brought me here. I've frequented jiffy lube for the past few years and have always had great experiences. This was my second visit to this location (the first was great), and I don't think there will be a third. It took about 20 minutes of sitting behind the "fast oil change" sign for someone to approach me, despite there being several workers walking around. The person that ended up checking me in asked if I had been helped and was surprised when I told him no- he thought someone else had already done it based on what the system said. I wasn't initially bothered by this because I understand that they were busy and I was waiting my turn, but it would've been nice to know they'd be with me when they're available. Once they were ready for me to pull up and start my oil change, the person just signaled for me to pull forward/stop and didn't say anything to me then started working on it once I assumed I should pop the hood. The people working on my car were having very casual conversation which was quite unprofessional from the few words I overheard. I saw another review discussing something similar about understanding having fun at work- and I totally agree- but this was too far and simply inappropriate around customers in my opinion. In less than 10 minutes they had finished my oil change; the person working up top told me the total was $130 (not sure if this is what the person actually said because I could barely hear them) and asked for my card. I had a coupon and had it ready to scan, but the person just asked me what it was and went inside with my card. It took a couple minutes to get my card back along with the paper receipt- they almost gave my card back to the wrong person, but luckily realized before they left with it. When I got the paper receipt, I was sure to take a look before leaving because I never remembered it being that much and asked why it was so expensive- the person kinda joked telling me it's the type of car I drive and I said I've had the same car and it's never been that much to which they replied it's under new management. I guess that's a good explanation for the recent negative reviews. I was charged $48.05 for "labor" and think that's where the prices have been bumped. I understand that inflation is a thing, but for less than 10 minutes of unprofessional work and poor customer service... this is not a price worth paying for labor alone. If you've been a regular customer here- I would recommend finding another location or place. I am extremely disappointed with the service I received for the price I paid, and this is coming from someone who is generally laid back and can brush off bad service. read more

Jiffy Lube - Auto Repair Near Me - Carlsbad, California

They do great work here! Quick and easy! I needed a new no BS mechanic shop to help me with a quick long over due oil change and they successfully helped me. I like how they let you sit inside your own vehicle while they do the work. It's nice how they have a lower area to go under your vehicle instead of raising it off the ground. I arrived just after they opened and was 3rd in line on a Wednesday morning. The oil change I got was quick and fairly priced. They were out of my desired full synthetic oil, but had a mixed blend alternative at a cheaper cost with an added discount that I was grateful for! The location is convenient and accessible from the 5 fwy and Palomar apt road. The employee Evan was kind, communicative, and did an overall great job on the work! I'll return again! Thanks! read more

They are all so nice!!! And the service was actually cheaper than the previous two places I've been to most recently! Will be back.

Dana and the crew were very efficient and were very pro customer service. Great Job! read more

I drove by jiffy lube this morning and they took me in right away. Stan was Very very helpful . They checked everything (battery, coolant, all the filters, even the tires) something that didn't need to be changed they left it for next time. Overall great start to my day. My car drives very smooth now. Stan was so kind and helpful. read more

EXCELLENCE Defined! From the moment I pulled in until I left, they EXUDED customer service! The communication was terrific and I felt they took great care of me and my vehicle. I look fwd to coming back again and again. Although everyone I delt with was very kind, Dave was especially a helpful. I'd give them SIX stars if I could! read more

In and out with minimal issues. John explained all the points clearly and thank god my car has only 20,000 miles on it, but still it was all talked over. The place looked clean and the service was... as promised... about 15 minutes. I had to wait, but still the service part was on point. $75 for a basic oil change is high to me, but I normally get free service. They did do a top off of all fluids and checked tires. Coffee would be a plus or a water, but no big deal. I'd go back for sure. read more

Art was Amazing and totally informative about maintenance and care of my car! super Friendly, as Well:-) read more