Just had my oil change every one at this location is super friendly and knowledgeable and answered every question I had thanks guys!!

If I could leave zero stars I would. I tried to call so avoid wasting time and gas going there but no one answered. I drove down and was met by a pretty friendly guy who let me know that unfortunately the service I needed (registration inspection) couldn't be accomplished that day because the inspector doesn't come in on T/TH but that if I showed up 10am sharp the very next day I could be first in line. I showed up at 9:45 to make sure I would be there as directed. I was in a very small office that no one was servicing as a front desk person and 2 other people were there. One man was actually scaring me because he was talking incoherently but several things I heard were about being homeless and something about some kind of people (unintelligible specific as the voice was going high and low) should be shot and killed etc. He went out into the garage and paced and kept talking to himself. The other man was apparently there for a job interview as I found out by a worker (seemed to be manager) came inside finally and seemed to purposely ignore my attempt of eye contact and I received zero welcome or acknowledgement- he proceeded to invite the man waiting near me to go sit with him behind the desk and then I could hear the job interview take place! I waited for about 20 minutes and kept getting ignored when I tried to speak. I saw an employee in the garage so I went out and politely got his attention and luckily it was the man from the day before- he apologized for the man's behavior inside and told me that unfortunately the inspector is having personal drama and they didn't know when he would be in but I could wait for him- on this hot day NO WAY- but I did tell him no thanks and have a good day and thanked him for his help. I immediately looked on the government website for for alternative inspection places and called up Austin Automotive and received the most excellent care. It was a complete 180 from this place. I hate leaving negative reviews and how the world has been lately times are tough on businesses but times are hard for ALL of us right now and some basic human decency is the least we can provide each other. I DO NOT RECOMMEND THIS PLACE- and I won't be returning any time soon. Go check out Austin Automotive. read more

Really good for Oil change, fast easy and reliable and good price. With Covid they do drive thru so you DON'T have to get out of your car. For inspections depends if the inspector is in which is a 50/50 read more

Great service! Had me in and out in about 20 minutes, checked all of my lights, tires, cleaned my windows! Staff was very knowledgeable and I'll be returning for sure! read more

Terrible customer service. I was told that it would be a 30 minute wait to get done and when I said something to the manager or service tech how much longer he said another 15 minutes which is fine but I should have been told from the beginning of what the wait should be in and out not just to get my car in. When I told him it would be 20-30 minutes as I was told and asked how much longer I got a rude response. He looked at me rudely and said yea to get your car in! So rude. I work in customer service and know how important clarity and service is. I stopped by here between appointments at my job and made this clear when pulling up and I had a rude response from the manager on site. Stay away from here. I would have rather gone 1 minute up the street to firestone. read more

Fast & good customer service. They told me that if I donated $3 I could get a bunch of coupons which also saved me $4 that day!

I went to get my drivers light chanced and the staff was kind and did a fantastic job Troy and I think JW was his name gave awesome prompt service. read more

Went in yesterday for an oil change a little bit before they closed. Darryl was awesome and super fast. I was in and out in 20 minutes and the pricing was super fair. read more

Daryl and his crew were amazing! Best oil change experience I've ever had. Fast, thorough, friendly, and good communicators.

I hope that the manager of this place was fired. My wife and I drive into get the oil changed in our 2016 Fiat 500X and right off the bat the manager starts telling the other guys that he Hates messing with my brand of car. He is telling them that you have pull out the air breather and all kinds of crap just to get to the oil cartridge and continues on with what a piece of crap of a car it is. He doesn't even check the fact that the 500X is not even the one that he thinks it is. It ended up that my wife and him get into a shouting match when she continues to tell him to close the hood on the car because we are going somewhere else to get our oil changed and we did. I don't know what this guys problem was but I do hope that he is not with that company any longer. read more

I arrived at this Jiffy Lube location today and saw only 1 staff member (Ben) and a sign about staffing shortages. As soon as Ben finished speaking with another customer he came right over to apologize for the wait and asked how he could help me. I could tell that he had been hard at work all day and was hustling to make sure everyone was taken care of. He was so friendly and professional and made me really appreciate him not only being there, but also having a great attitude. Jiffy Lube you have a great employee here and I hope you appreciate him! And future customers - please be more patient and have empathy for those who choose to continue serving us. read more

Can't even really give one star because they told me it was too close to closing 30 min early. This place blows.

Grayson and Cade were awesome. Both guys were incredibly friendly, helpful, and made the experience really pleasant while waiting. Top notch attention and care for their customers. Made a big difference in the course of my day. Thanks guys! read more

Stopped in today for an oil change. They had wrong vehicle pulled up in computer and didn't confirm. I noticed it was wrong vehicle and brought it to their attention. Not even the same make vehicles. Put too much oil in my truck and had to drain and refill. Was only customer there and it took 45 minutes. Trent commented that it shouldn't have taken that long. Told me to contact corporate. Tire pressure wasn't checked, air filter wasn't checked. Washer fluid was not topped off. Trent offered to bring vehicle back around to check those things but I didn't have time as I had already been there for 45 minutes. Top side service tech was rude also. read more

Went to get my oil changed--duh also got some maintenance done by the time they added up it cost me, oh, one hundred some. I knew soon as I drove off that some thing just wasn't right-- had no oomph and it drove rough and ON was the damn engine light. So I went back and I told them but they couldn't find the cause and I got so irritated swear I almost blew a fuse. The car had been running flawless when I brought it in to them. What did they do? They were clueless-- now it ran not worth a damn. They said they would call somebody who of hybrids would know more I waited in their tiny area to hear what would be in store. They said a fellow's coming over who would know just what to do but not for another hour and for sure not more than two. Rats! It's going to take a while. I'll walk home, less than a mile. Which I did, though it was hot. Could they come get me? They could not. When they called me at the house they were quite apologetic but the upshot of the damned thing was that still they didn't get it. They were going to tow the car to this other auto store which had all the right equipment to find which whatever for. I could drive it, if I'd rather to that store before it closed otherwise it'd be tomorrow before they could have a go. Oh, how screwed I felt, dear reader! I walked back there in a steam. Started up my little baby: engine light no longer gleamed. Then I drove it, hesitating, but it seemed to drive just great. Took it for a little spin-- it had healed, at this late date! Guys at Jiffy finally figured that by turning off and on it reset the car's computer and discovered nothing wrong. They were just too inexperienced, and too stupid, in my view, to know that was what was needed and not put what they put me through. read more

The next time here,,the guys were dumb as could be,,, A whole new crew,,who ignored the customers,,,and would put your car in the bay and then forget about it and you,,,, some days ya get a good crew,,,and some days not,,,, read more

Great service, and not too pushy with the upsell. We had some confusion with our coupons but the employee taking care of us was cool about it and got us taken care of. Biggest drawback for this location is the claustrophobic waiting area. Seating inside for 7 only and boy is it cramped! Fortunately this location seldom seems terribly crowded even on a Saturday. read more

Went in for an oil change and an inspection. Ben and Daniel did amazing. Daniel went above and beyond. Awesome customer service. Would definitely come here again. read more

This was a five star experience considering the state of the world right now. The state inspection was completed on 10 min without us ever leaving the car. Well done! read more

Okay, I really don't want to get anyone in trouble, but they did give me the wrong price for something. And even though the actual price was higher, they cheerfully stuck to the original price no problem. They do give the typical additional service pitch, but its a really soft sell. Friendly, fast - need to work on the coffee a bit though . . . will be back when they are running their next special. read more

I hate oil change places, but a couple friends said that this place was different so I gave it a try. My car was starting funny, and I figured it was either my battery or starter. I went in this afternoon and they checked my battery for me and confirmed that it was on its last legs. It was a 4 yr old battery, so I wasn't surprised. They set me up with a new one with a 5 yr replacement warrenty. Jason and DJ were very friendly and professional. I will be back next time I need an oil change. They said I can always call ahead to see how busy they are. Nice work, fellas. read more

JW, Ben and Shanda were great! Took care of me and made sure everything checked out before I drove off. Great customer service.

Ben, the GM gave amazing service. All of the people there worked very quickly! This will be the only location I go to for my auto service needs. read more

Waiting room smells like an ashtray. Got charged for antifreeze when I didn't need any, brand new truck. Guy added about 2 oz when he saw me looking. Didn't grease the outer tie rod ends. read more

I always go to this location. They are always quick and very friendly! Over the years, I have had great experiences with the staff. Today was no exception: they were prompt and thorough! This is a well-managed Jiffy Lube! read more

I went in for an oil change today and came out a satisfied customer. As a first timer at Jiffy Lubes with my new used car I had no clue what type of oil it needed. Wes helped me pick out the right type of oil within my budget. He even checked my air filter for free just to make sure it was fine/clean. Even though the price was a bit higher than I expected for an oil change, it was worth it for my car. I will definitely be coming back to this Jiffy Lube. Wes treated my car as if it was his and treated me like I was apart of his family. I love it :) read more

Yelp makes this way more complicated than it has to be, so I'm writing this to make it long enough to finish my review. (Why must I write a thesis before I can leave a 5 star review. Service was good read more

I went here recently for an inspection and I was so pleased with the service that I returned when I needed an oil change. I assumed prices foe synthetic oil changes were pretty standard between companies so I was a bit astonished when I found out my oil change was going to cost me about $100. Yes, I could have said no thanks and left but I didn't. However, I won't be returning. I've been paying quite a bit less with their competitors so I'll be going back to them instead of Jiffy Lube. read more

It was 2 minutes before they closed and my tire pressure was low and I just rolled down my window and asked the nice guy that was standing in the bay if they did that and immediately told me to pull my car around. Super nice and very much appreciated! I believe one of the guys names was Nate read more

Guys were friendly, efficient, and helpful! I find covid-era oil changes to be kind of awkward, sitting in the car the whole time, but they were super nice and friendly. No wait and was in and out in fifteen minutes. read more

Went for an oil change this week at Jiffy Lube on Bell Blvd, Cedar Park. I had some great guys helping me out. They seemed genuinely concerned about my car and getting the right oil for it. They were pleasant, quick and professional. I'll definitely be back in several thousand miles! read more

First time at this location. Everyone was friendly. Service was fast. Sean-great customer service. Will be back to this location for my next oil change. Sitting area clean, coffee available. read more

I was shocked at the price of the oil change $109.99 for full synthetic. They showed me a somewhat dirty air filter and told me the air filter was 29.99, I told them I would pass on that. They proceeded to offer me a 20% discount off entire bill so I said ok. When I looked at my receipt, they charged 49.99 for the air filter. In all, the bill came out to $140 and change. RIPPED OFF. It would have been much cheaper at the Honda dealer where I typically pay less than $80 for full synthetic. They asked me to review them, so I have. STAY AWAY! read more

Visited for a quick emissions test I was told 20-25 minutes. An hour goes by and none of the technicians checked up on me to provide an update. I had to leave and felt my time was completely wasted. I will not be returning. read more

If u r in a hurry for a safety inspection, keep going. 2 guys working on 1 car at a time. Bless their hearts, thought it was one of those 10 min inspection places. Been waiting an hour. That's what I get for waiting till the last minute! On a high note, I was not charged for my inspection due to the extra long wait. read more

READ THIS: If you're in a hurry and only see two cars here don't bother stopping. It's always an hour wait. I don't mind waiting but when I told the gentleman I can wait they said it will actual be an hour and a half. Almost like if the tacked on more time I would leave. I'm surprised they're still in business. I came here for an inspection and they did all the oil changes first. Even the ones that showed up after I did. I use to work in a place like this I did the inspections while doing the oil changes. There's no urgency with the staff. They all move like turtles. Jiffy lube if you're reading this what your business stands for and what y'all preach to your employees doesn't work. Maybe invest more in your employees instead of hiring the bottom of the barrel! read more

This place is horrible I should have known not to bring my vehicle here but it was on my way home. I brought my own oil and filter. I was watching them do the oil change from the waiting room and they were about to add oil and fire it up without changing the oil filter. The filter on this particular vehicle is right under the hood. I went outside and asked did you change the oil filter? Knowing that they didn't do it. The lower bay and upper bay tech both lied to my face and said they did it. I then asked can you show me where the oil filter goes and the tech working under the hood pointed down to the lower bay guy. After calling them out on it the upper bay tech pulled the FILTER I brought out of the trash can. I can't imagine how many people they do this to on a regular basis. Beware of this place read more

Pulled in to get my inspection done. Was greeted promptly by the ever so polite Alec with a charming accent eager to help! He directed me kindly to the waiting area and mentioned that there was fresh hot coffee or cold water for me to partake in. Also pointed out the ladies room incase I drank too much Got my paperwork and got straight to work. All business. Inspection was done in 10-15 mins. Alec escorted me to the counter, took my $18 fat ones and sent me on my way. He also told me the instructions on what to do to obtain my sticker. Already knew the 411 but I'm sure was very helpful to most clueless folks... He walked me to my chariot and opened the door and shut it. I felt like a princess. The only reason for the 4 stars instead of 5 is that it smelled of smoke pretty bad in the waiting area. All of Alec's charm couldn't drown out the toxic fumes. I can totally tell they are trying to earn customers. I'm sold. I will definitely be back for all my inspections... As long as Alec is still there and he charms my socks off again. Happily married by the way. I totally have a kid his age... Very polite! read more

Took one vehicle there for an inspection Nov 2014. They put the sticker on with the 1's backwards, i.e. the serif was pointing right, instead of left. Took another vehicle there for an inspection today, and they put the sticker on at a 30 degree angle relative to the registration sticker above. And, they said they couldn't replace the stickers unless I paid for a new inspection. I recognize that these are largely cosmetic issues. And they twice failed to demonstrate attention to detail with a fairly simple task. Then, they refused to correct their mistakes without additional cost to me. Not cool. read more

I went to this Jiffy Lube to get a simple oil & filter change since it is on my way to work. They have a $19.99 special from 7-10am each day, and I notice that there are usually no cars getting serviced when I go by, around 7:30am. So today I went in, and was very impressed. At most oil change places, they really try to hit you up for extra services that you may or may not need, and sometimes the pressure is pretty high. This Jiffy Lube was a lot easier. They input my car's data into the computer and it came up with the manufacturer's recommended service schedule. The mechanic just went over these and asked if I wanted anything done, and the price was right there. It's cool because you can see on the screen all the info, including the prices for different grades of oil. I just chose the cheapest oil, and I refused all of the other interval services. I did, however have my air filter changed, which was $9.99. I am sure I could have bought one at the auto parts store for ~$7 and installed it easily, but I decided to pay the extra few bucks to have them do it since they were so polite. I was expecting them to want to charge something in the neighborhood of $15 or $20, which would have been too much, but $3 extra is fine. Another nice thing is that they will top-off your oil at any time for free. I told them that my car has an oil leak and I have to add oil every few months, and they said no problem, just bring it in and we will top it off. Lastly, they vacuum the carpets for you. Had I known this beforehand, I would have picked up all of my kids' toys and stuff. The service was friendly and fast. I was in and out of there in 20 minutes. Like I said, this was at 7:30am, so I was the first one there, but when I was waiting, only one other car came in for service. I am definitely going back here for all my oil changes. read more