Highly recommend super service !…read more CUSTOMER SERVICE IS TOP NOTCH Ben was awesome in helping us with the shop's warranty!

I went in for a PPI (Pre purchase inspection) and thank God that I did because they saved me…read morethousands of dollars on a vehicle that I almost bought. Benjamin Perry was extremely helpful and accommodating the whole time and went over and beyond to make sure my needs were met. He was also very thorough in explaining all of the faults on the vehicle and broke down the price for each item. I'm extremely grateful for the service that I received. Highly recommend.

My family and I use to come here all the time since we moved here to get our cars repaired. Just…read morerecently, I took my car in January to repair the clutch actuator in my hybrid and they took 4 months to complete the repair after trial and error. They took on a bigger project than they were qualified for, damaging a part after another, eventually replacing the hybrid battery and transmission. They always had an excuse pushing the deadline on every single inbound call. After applying daily pressure on them on a continuous basis , I finally received my car in April, however, the shop still owes me $583 for one of the car rentals they told me to purchase. I kept calling to retrieve the money but they didn't keep their word and denied paying me back. I could have easily placed a lien on the business for $583 with all the proof to retrieve my money but you know my good heart didn't follow through. Instead, writing this review will sting bigger and is the least I can do for the people. Im an easy going guy but after going through this extensive car repair, we decided to pull away from doing any future business for the wrong doing and unprofessionalism of their actions. I believe it's only right for everyone to hear about this and avoid what I went through, therefore, save yourself a headache. The owner is not a man of his word. This will bake in slowly. P.S. I also have screenshots, messages, and documents in case they want to lie and deny the truth.

Despite what the owner stated in the past, I've had my Ford worked on over there several…read moretimes.....all for the same problem.....the transmission! The 1st time I thought all went well, until when he had the car delivered, on the receipt was stamped 6 mos warranty! Well, after I authorized him to repair the transmission....he said that he would give me a 1 year warranty. When I asked him about the 6 mos warranty stamp, he said "no worries they made a mistake....I will honor 1 year." I paid him $3,200 for the job. WHO in their right mind would agree to only a 6 mos warranty after paying that much?! So, the car ran well for about 7 months, then transmission went out. I called him, and had the car towed back over there. He said that " you know it's out of warranty, but I will see what I can do". So now he forgets about what he initially told me! So, he kept my car for another 6 mos......dodging all of my calls, and making up B.S. excuses about why my car wasn't ready! When I got the car back he told me that he would not give me a new warranty! The car ran for another few months....then transmission went out again! Smh SAVE YOUR MONEY AND TIME! Oh, and he must know someone over here at YELP, because he had my 2 prior reviews taken down! Smh

What a great experience!!!! ---…read more ** 5.0** I wish I could give more than 5 stars on this review. Wholesale Tire and Automotive is the only shop I trust with my cars. Kenni, the owner, is amazing and always makes sure you're fully informed. Her mechanic Michael is incredibly sharp -- he diagnosed and fixed an issue on my daughter's BMW that a "name brand" shop had written off as unrepairable. It runs perfectly now. Based on that, I brought my Suburban in before a 6,000-mile road trip for my daughter's college move-in. Josiah and Kenni walked me through everything it needed, and the truck runs just like new. Fair prices, honest work, great people. Do yourself a favor and give them your business -- I won't take my cars anywhere else.

2010 Jetta 2.5L (Oil and Coolant leak, yes we know these cars have their issues)…read more I paid $1,300 for oil and coolant leak repairs. While they did fix the oil leak from the brake vacuum pump (with customer provided part), the rest of the experience was a disaster of poor diagnostics and unauthorized billing. * Unresolved Coolant Leak: Charged to replace the coolant flange, but the car leaked coolant immediately after picking it up. Basically felt like I had to figure the problem out before bringing it back in, and/or I wasn't believed that the issue was still happening. I called back a few days later after coolant level had dropped, was told it was air pockets. Refilled and waited another week. Lost another quart+ of coolant. We park it in the dirt so I placed a tray under the vehicle and caught quite a bit of coolant with an observed active drip a day after the car had been resting (this was all communicated to Kenni with a picture). At this point she said I could bring it in, as I felt like the diagnostic was being pushed onto me to not waste their mechanics time. * Unauthorized Shifter Cable: Replaced a shifter cable during the leak repair completely without my consent or prior authorization. * Defective Recheck & Dismissive Attitude: When I brought the car back, they drove it hot instead of letting it sit cold to locate the drip, then claimed they couldn't find anything. Rather than taking responsibility, they acted like it was my fault for owning the car and made it clear they didn't want to invest any more shop hours into actually solving the problem. * Surprise Diagnostic Fee: Ran a $60 chemical block test without my permission, billed me for it, and still couldn't identify the leak. The owner is personable and gives off a "family-like, straight shooter" vibe at the counter, but that friendly helpful demeanor vanished once things got complicated and time consuming for the shop. The right thing to do would be to offer some kind of refund, but since that was not offered by default for not resolving the issue, I am going to assume this happens more often than not on certain repairs and is not worth my time to fight or challenge other than leaving a detailed review to warn others. Doing unauthorized work, shifting blame to the customer, and leaving a $1,300 bill with an active coolant leak makes it impossible to recommend this shop.

Roger came in the morning. Did inspection, performed oil change and gave me a lot of useful advice…read more It saved me a lot of time and money. Plus, he is very organized and kept my garage clean. Definitely will book him again.

After driving home from Temecula, our Odyssey's blinking engine light came on. My brother‑in‑law…read morehelped us get home and referred us to Roger. We scheduled an appointment, and he came out a few days later. Roger quickly diagnosed the issue as a bad ignition coil and replaced it on the spot. He also recommended a maintenance service -- timing belt, water pump, spark plugs, and ignition coils -- since the car was due for it. We scheduled the full service for the following week. Because of the amount of labor involved, we agreed it would be easier for him to take the car to his home garage rather than work on it over multiple visits. He finished everything in just two days and returned the car to us. My wife, who primarily drives the Odyssey, immediately noticed how much smoother it runs now. Throughout the process, Roger kept us updated with photos of the work, which we really appreciated. He's a genuinely good guy, honest, and easy to work with. I'm writing this review because we're truly happy with the service, and we want to see Roger and his company continue to thrive.

My car was making a helicopter sound from the engine which is never good. I was told by our lube…read moreguy it was possible a cracked fly wheel or flex plate. After much research on google and chatgpt I understood this was a high labor issue not a part issue. lol. I called a few different places and got pricing from 1800-2500 with a minimum 3 day lead time. My co worker recommended B&D to me. After a quick and friendly phone call I was quoted $1500. I brought it in late Thursday to leave it for work to begin on Friday and I received my car back early Monday morning. Brian was very informative with the issues and sent pictures of the cracked part and even did a follow up call to make sure everything was running well for me. Grateful to have found an honest and reliable mechanic and will return if I have to!

Guys did a great job installing my daughter's transmission!…read moreVery Fair & Honest, We'll use them again

Norco auto excellence was awesome. I was buying a used car and brought it in for a pre-inspection…read more And they did a fantastic job checking everything and for a very fair price. Will definitely be coming back here again for some automotive work.

I've brought 2 different cars here and Bill helped me out. I needed my lift gate fixed for one car…read moreand motor mounts for the other. He is honest, fair and does quality work. He's fast and efficient. I was quoted thousands of dollars at the dealer and Bill didn't work for way less. He explained everything to me. Definitely recommend.

Good experience with Madhi…read more Car Serviced: 2023 Subaru Outback Service Req: Rear brake pad replacement Price: Final cost matched initial quote cost. Communication: Timely and responsive via text message. Easy scheduling. He communicated the day of that he would be there earlier if that was ok. The job was finished with in the time frame given. Gave detailed information about warranty with autozone brakes for next replacement. Professional and friendly. He is ASE certified.

100/10 stars! Where do I start! Mahdi was absolutely exceptional. He was very respectful and very…read moreefficient. He accommodated my urgent need to replace my brakes and was at my house within hours of messaging him. He showed up when he said he was going to, didn't try to oversell me, he was very efficient and even went on a test drive afterwards with me to make sure that I was happy with his service. He's very trustworthy and me and my husband couldn't be happier with his service. I would highly recommend Mahdi to all of my friends and family. Thank you again Mahdi! I appreciate you.

I've taken my truck and wife's Expedition to Kevin multiple times and he's always been fair and…read moredone quality repairs. I appreciate his honesty and getting our vehicles back in a timely manner. Thanks Kevin!!!

Kevin is a thief, I have known him for almost 4 years and in the beginning I thought he was a…read morefriend, but the longer I got to know him I started to not trust him, cause some of his estimates just didn't seem right to me, and turns out I was right. On he last job he did for me he told me he thought someone stole my catalytic converter, and I said , I think the muffler just fell off, then he said bring it in early in the morning so he could look at it and get the parts for it, he changed me 320, and did absolutely nothing to it but slip it back on and tighten it back on which takes like 5 minutes, cause when I moved it fell off and I had to put it back on, then I took it to a muffler shop and asked if anything was replaced, they said no, it was all the original part, he is a thief. So I tried to contact him but he just ignored me, so im letting his costumers know what a fake he is and if you do business with him ask for the part boxes and your extra parts when dealing with a crook. I also let the bbb know about his business dealings Oh I caught him before to charging me for parts I didn't need, but I still lived there , and he reversed the charges, lol

Quick. Trustworthy. Serviced Diff. For a diesel, told me about something that was covered under…read morewarranty- when the dealership tried to tell me it wasn't covered (IT IS COVERED) this shop could've easily done the work and charged me. I appreciate the honesty. They also did the other service I requested with no trying to upsell me or anything!

I had my catolitic converter stolen off my Toyota and was In need of an honest mechanic asap and I…read morealway kept in mind the time my wife took her car into J&l auto care and we hand no idea what the loud noise comming from the engine was, j&l called and reported it was just a very minor issue and I they said they tightened the loose bolt I belive, I very much appreciated their honesty and made a note to go directly to them if we had any future problems , well I went to them and they got my new cat converter on within two days and I was back in my car and from other people I talked to it sounds like they gave me a much less painfull price than they paid, they didnt install an aftermarket cat and beat the price of the part alone from O'Reilly auto parts quote, they really made it as painless as possible and peace of mind , my dash cam had came loose from the IE summer heat and was hanging as I dropped off my car, when I got the car back they had secured dash cam also AAA customer service all around, I will refer everyone to J&L auto care to anyone I know , thanks John and crew for excellent job guys thank you for being good people

I took in my 2018 LexusNX F Sport At first, I had them to…read more full alignment on my vehicle I noticed after a few weeks that still was not staring solid!, Then I took I spoke to the manager, and this time they performed full Tires Balance, manager did not charge me for it!, and then I noticed my vehicle drove solid. all.

Very disappointing experience at Mountain View Tire & Auto Service. I scheduled a 9:30 AM…read moresit-and-wait appointment online for routine preventative maintenance and an oil change. When I arrived, Stephanie at the front desk immediately told me that I would have to either leave my vehicle for the day or come back another day because there were only two technicians working and they had "pretty big jobs." At that point, I questioned why I was able to schedule a sit-and-wait appointment for 9:30 AM if the shop was not actually able to accommodate it. Her response and overall attitude were extremely rude and dismissive, as though my appointment was an inconvenience to her. She then told me that because my vehicle is a Wheels vehicle, it would take even longer because they needed to get approval. I explained that I have brought this same vehicle in for preventative maintenance before and there has never been an issue with an approval process. These are scheduled maintenance services, so I was confused about what exactly needed approval. When I asked her about it, she said everything had to go through an "AI system" and that this was simply "the process at this store." This made even less sense considering I had taken my vehicle in for the same type of preventative maintenance just four months ago and everything was completed without any issue or approval process. I then asked how long the service would take. She told me it would be until the end of the day, which she said meant 7 PM. I asked her, "How is it going to take until 7 PM if I have an appointment at 9:30 AM?" She looked at me, rolled her eyes, and simply said, "There's other appointments." This is exactly what I find so frustrating about this experience. Having an appointment at this location seems to be treated like an inconvenience to the store, when the entire purpose of an appointment is to schedule a service at a specific time and the customer is literally paying the store for that service. If the location is so understaffed or overbooked that they cannot honor scheduled appointments, why not call customers ahead of time and let them know? Instead, customers are left to drive to the store, rearrange their schedules, and waste their time only to be told that their appointment essentially means nothing. That is incredibly frustrating and, quite honestly, insulting. I completely understand that a shop can get busy and that unexpected delays happen. What I do not understand is accepting a 9:30 AM sit-and-wait appointment when you already know you cannot reasonably accommodate it, and then treating the customer poorly for asking questions about it. What made this experience even worse was Stephanie's attitude throughout the entire interaction. She was rude, dismissive, spoke to me in a very loud and condescending manner, and made me feel as though I was inconveniencing her by asking completely reasonable questions about an appointment I had scheduled. Because of this experience, I called the Norco location to see if they could accommodate me instead. The difference in customer service was honestly night and day. The staff there were much nicer, more helpful, and actually honored the appointment. I was able to bring my vehicle in for the same preventative maintenance and oil change and was in and out in about an hour and 20 minutes the same day. So clearly, it is possible to provide good customer service and properly manage scheduled appointments. At the Mountain View location, after I told Stephanie I was going somewhere else, she looked at me, rolled her eyes again, grabbed my keys, and continued to act completely dismissive. I asked for her name, and she smiled and said, "Stephanie." This entire interaction happened in front of other customers in the lobby, which made the situation even more uncomfortable. I have no problem with a shop being busy. What I do have a problem with is accepting appointments that you clearly cannot accommodate and then treating customers poorly when they question it. If you cannot honor the appointments you offer, then stop offering them or, at the very least, have the courtesy to call customers ahead of time. I would not recommend this location based on my experience. The customer service was extremely poor, the communication was unacceptable, and the way I was treated was completely unnecessary and unprofessional. After this experience, I will be taking my vehicle to the Norco location instead.