We were really happy with the customer service and the fact that our repairs were kept well under…read morethe budget we provided. The only downside was that they didn't see the oil change sticker on the front of our glove box (we had oil changed Just over a month ago at a different business). The other business also screwed up on what they did and it was found when we took car in for repairs. We didn't know that they did an oil change until we got home and were looking at the final invoice. In any event, we will go to Automotive Experts for all future lube and oil changes and other needed repairs/service.

I love this shop! The place is clean, the people are nice, and I feel like they really care and…read morereally listen. They even went above and beyond by sending pictures of a few things that they found that needed repairs. They really built trust with me quickly. A few years ago we had to move to Washington due being relocated due to work. I've had my SUV for 22 years, it's in good condition and runs well. On this model the vacuum hose can get knocked out of place easily which can cause air to blow on my feet constantly which drives me nuts. Usually I have had to take more time off work to go in and get this fixed because they did not listen to me when I explained about the hose during the initial drop off, but THEY listened and I got it back without any problems at all. They were also able to get me in the next week to fix those other items, one of which was a big repair. I never felt overcharged either as my services ended up being a little less than the estimate. I'm really happy that I found such a great place because even though my SUV is pretty old at this point, I really love it and want to keep it running as long as possible. I'm excited about getting all the new tech perks that come with a new vehicle, but this is my first vehicle that I bought for me, and I still love it and am not ready to let go just yet, and with this place, I know we're in good hands.

Ron is very honest and a great mechanic. I would recommend him any day. He is also very thorough…read moreand timely.

Ron is honest, fair, and has served me well for years, a rare find in this industry. - Laudiread more

First of all, I should have walked away when the technician told me not to worry about the rear…read moredifferential. He didn't perform a 21-point vehicle inspection that he should have done based on my miles. I was also charged for services that were not done such as a cabin air filter which I don't even have in my car, he didn't check my tire pressure, or other items that should have been checked like my coolant. Lastly, the receipt didn't include details of what was inspected or done. I don't recommend going to this place and I will never go back.

Excellent customer service and attention to quality. John was very helpful in diagnosing my rear…read morebrake issue which led to timely/quick repair - and for a better cost than other surrounding businesses. Also the crew there are close-knit in what seems to be a fun yet focused environment.

We stopped in for an oil change before driving cross country. All the staff were friendly. Choosing…read morewhat service we wanted was quick and we knew how much it would cost up front. They even pointed us in the direction of a restaurant where we could get a meal while they worked.

I was helped by Shelley and Damitre, and they were both incredibly kind and helpful. They changed…read moremy oil, checked my car's overall health, and took the time to explain everything. Shelley noticed my battery might need replacing and thoughtfully recommended getting a second opinion to make sure it wasn't just a faulty reading. That honesty really stood out and made me feel like they genuinely cared about helping me--not just making a sale. I truly appreciated the service and transparency. I will definitely be coming back for my cars oil changes again!

I had every service possible on my 2001 Miata from the Miata expert. Very happy. Good price, good…read morecommunication.

Made an online appointment for an oil change. We've used Firestone in two other states for…read moremaintenance on the vehicle and all the records are available in their system. We parked in the lot by the bay doors and checked in with the service underwriter. He verified some info, asked if we were going to wait. When we said we would get some lunch and return he made a few suggestions of restaurants in walking distance. Very cordial and friendly. After we returned the vehicle was on the lift and we had a seat in their waiting area. We chatted a bit more with the staff who made some recommendations of things to do in the area. These guys were really great. There are many bays in this building. The waiting area is pretty small compared to the number of bays so I guess most people do not wait. There are many dining and shopping options within walking distance. The mechanic seems very knowledgable, made some recommendations, finished up and we were out in fairly good time. We would definitely return to this location when in the area again.

I made an appointment to get two new tires and an alignment and even dropped my car off a day…read moreearly. Asked them to check the TPMS light and replace any bad sensors. Picked it up the next day and they had put 4 new tires. So I though well maybe they all needed to be replaced and paid almost$1500 for the job. My wife drove the car home and after she got home she said the TPMS light was still on. I looked at the receipt and they claimed I had refused to replace the sensors. I did not get a call from anyone to approve the work or decline it. Also, they did not provide a data sheet for the alignment and the receipt said that there was nothing wrong with the alignment. The reason I had to replace a right front tire was due to an alignment issue. the tire had worn to the point that cords where showing on the inside tread resulting in a tire failure so there had to be a alignment problem. they had all 4 tires changed and they could have changed the sensors at that time and be done with it. But instead they recommend that I spend additional $266.00 to diag. and dismount every tire to install sensors that could have been done with the tire job. They want more money and my time to fix a problem that I asked to be fixed in the first place. Bottom line is I don't trust them and will no longer be using this store for my tire needs in the future. I'll either go to another Firestone location or a Different tire vendor.

Yes, with one reservation…read more The last time that I had my oil changed there, they neglected to refill the reservoir of windshield cleaning and de-icing. Which reminds me of some little project that I need to get done today before the sunshine has gone away!

Today was my first time visiting a Grease Monkey location. These guys did a great job, were…read moreefficient, knowledgeable, helpful and very pleasant. I'm glad I stopped in to this location and will be back again. I had to laugh when one of the men presented my FILTHY interior air filter.... And I mean FILTHY.... and he asked in a very non-biased way, 'Would you like this changed out today?' Of course!

If I could give this place a "0" I would!…read more I can not believe the customer service here, from the owner, of all people. I called to get the "Call to get a FREE oil change!" offer that I just found on their page. The owner said, "I have too look at that, my wife does all that stuff". He said, he would "call (me) right back." 15 min go by. I have things to do. As we all do. I decided to call him back to see if he'd "honor it?" HE LITERALLY STARTED YELLING AT ME AND CUSSING AT ME. I told him, "I am all about customer service and write my reviews mainly based on customer service and I do not appreciate how you're talking too me." Click. I hung up, because I was frazzled and in disbelief that that this guy was LITERALLY yelling at me! He then calls me back and says, "The free oil change is with any auto repair!" Again, yelling at me. I was in shock. I exclaimed, "I still can't believe how you are talking too me?!" He then keeps going and says, "NO, I CANT BELIEVE HOW YOU ARE TALKING TO ME! NOTHING IS FREE LITTLE GIRL, IF YOU WANT FREE, GO GET YOUR FOOD STAMPS...I HAVE YOUR NUMBER IF YOU WRITE A BAD REVIEW ON YELP I WILL F****** SUE YOU!!" FYI Mr. Ron: There are many lawyers in my family, good luck trying. Just so you know Mr. Ron, I was going to come down there to get my oil changed even if you said, 'it was a mistake on the Yelp page'- simply based on your good reviews- but because you treated me like CRAP, I MUST let others know how COMPLETELY UNPROFESSIONAL and RUDE you are.

I've been taking my cars to Ron for years now. From Ford to BMW. I took my BMW M5 to the dealer for…read morean oil leak which I suspected was from a bad oil cooler, it took them 3 days to diagnose and charged me $120 for the diagnostics and quoted me $2500 + tax to repair. I then took it to Ron and within hours got me a quote for the repair which was 1/2 of what the dealer was charging. And Ron only uses quality oem or better parts. Got the car back within promised time and saved me a lot of money. I highly recommend Ron's Automotive.