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    Jiffy Lube

    3.4 (52 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Jiffy Lube

    Fuel system cleaning

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    This is Jiffy Lube & Chris McDonald the district manager  calling "normal wear and tear" on a perfectly clean 2015 Grand Cherokee armrest
    Noah Z.

    This is my actual complaint that corporate never followed up on? I'm assuming I was given the wrong information by the district manager (Chris) to even follow up. I recently stopped by for a quick oil change at your store in Golden, Colorado #1001.  When I came back to pick up my newer Grand Cherokee. I noticed 3 little slashes, Pressure cracks or whatever on the center counsel.  I asked what had happened and got instant evasiveness from everyone there.  Not only were they trying to say this is normal wear and tear on a 3 yr old Jeep, they tried to do it with looks of bewilderment and head scratching.  At this point I said just give me your Corporate information because I knew what was going to be in store with this group if I even tried to argue.    The District Manager Chris McDonald was in the shop but that was zero help.  This guy acted uninterested by the fact that there was clearly new damage and after 3 min of personal calls on his cell phone Chris came over snapped a pic on his cell and said he sent it to his "VP"?  Less then a minute later he "got a response" from his "VP" that this is normal wear and tear?  Thanks Chris I guess problem solved. Anyhow,  I could go more into the general lack of ambition and total indifference these guys have but I don't have that kind of time.  When something that POPS your eye the second you open your car door and your 100% sure you would have noticed it every other time you drive,  I have to call B.S. just off principal.   I run crews of contractors and when my guys break something or bump into things on accident  I acknowledge it and make it right with the homeowner.  Chris should have just apologized and found a reasonable solution to within his means.  Accidents happen, it doesn't take a genius level IQ to problem solve on the move with stuff this small.  Outright denials and shadiness however have to be called out at least for your corporates sake so you know you got mental giants out there f'ing stuff up and denying it. Take a look at the pictures please and make things right. Side note they do the classic Groupon scam where a $30 Groupon gets you $30 off a $70 oil change thusd making it just a frivolous extra $30 you're paying for no reason on top of their oil changes. If you guys advertise on Groupon again please don't list it as a oil change voucher. This is costing me more in time and energy to even write these emails to your corporate then the armrest is even worth. like I wanted it scam you guys out of a 2015 Jeep Grand Cherokee armrest. What a joke. By the way Chris you're just wack as an individual and a manager. Wish I could use grown up language on the out to really describe you clown.

    Broken plastic pin to my glove box

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    9 years ago

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    12 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    9 years ago

    Got me in near the end of their day, really appreciated them making sure I was taken care of!

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    9 years ago

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    10 years ago

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    9 years ago

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    12 years ago

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    10 years ago

    They were careless, didn't tighten the bolt, and now my oil leaks.

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    11 years ago

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    Page 2 of 2

    Ask the Community - Jiffy Lube

    Review Highlights - Jiffy Lube

    Great quick service, no lines, 30 minutes or less took to change prius oil, fill all liquids and changed air filter.

    Mentioned in 2 reviews

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    2.9
    (16 reviews)

    I was very impressed with my Valvoline experience. I was able to pull right into a bay. The…read moreemployees were friendly and helpful. I got a conventional oil change and a tire rotation. I thought the value was good. I was able to find coupons on their website which provided a nice discount I was able to stay in the vehicle during the oil change. It was interesting to watch the work be performed. All in all it was a very pleasant experience. I tend to be one that hates getting my oil change. This was a fast no hassle experience. I was never pressured to buy or upgrade anything. Two thumbs up!

    I am writing to formally express my concern regarding a very unpleasant and unprofessional…read moreexperience at your Valvoline Instant Oil Change location on 32nd Avenue in Wheat Ridge. I chose Valvoline expecting a convenient, professional, and customer-focused experience. Unfortunately, my visit to your location fell well short of those expectations. The overall interaction and manner in which I was treated were disappointing and inconsistent with the level of service I would expect from the Valvoline brand. My concern goes beyond simply being dissatisfied with the service. The professionalism, communication, and customer care demonstrated during my visit left me feeling that my business was neither valued nor handled appropriately. Regardless of how busy a location may be or what circumstances arise during a service, customers should be treated with courtesy, respect, and professionalism. I have used professional automotive service providers with the expectation that I can trust both the work being performed and the people representing the business. Unfortunately, this experience significantly diminished my confidence in returning to this Valvoline location. Location: Valvoline Instant Oil Change GT0147 - 32nd Ave 12601 W 32nd Ave Wheat Ridge, CO 80033

    Jiffy Lube - oilchange - Updated August 2026

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