I went to USA Auto for an oil change, knowing that I needed to either buy a new engine or get a new…read morevehicle. My vehicle has 249,000 miles on it and was spitting coolant, so they sealed the leaks, installed a new water pump, and seemingly got me back on the road until I decided to buy another engine or a new car. The manager, Debra, is highly knowledgeable, honest, and on top of her game! She found an engine with 23,000 miles on it, including the catalytic converter, at an excellent price! The mechanic, Derek, gave me a ride to Walgreens, and Debra gave me a taco and offered me water during lunch. The entire staff was professional, pleasant, and went above and beyond across the board! Derek also showed me that my recently installed oil pan was leaking because my main mechanic used silicone instead of a gasket. My main mechanic is knowledgeable, but it opened my eyes to how his prices are so low because he goes with the most economical option instead of the best one. My main mechanic gave me a solid price on a new engine, but USA Auto beat him by $ 600.00 and offered more value with additional parts! The next day, I returned to USA Auto Service to have a new radiator installed and found that the gasket had blown. As Derek, who is highly knowledgeable, explained, they sealed up the leaks like they were supposed to, and once they did that, the weakest part went ( the engine). I already had oil in the coolant reservoir and a mess under the hood, so I pushed it to the limit. I was able to drive my car home by pulling over in spurts before it overheated, and it took me forever! I've been to this USA Auto location 3 times before and had a pleasant experience, but the new staff and manager have raised the pleasantness bar even higher. I plan to get a new engine because I love my car and hate having a car note. I will make the permanent switch to USA Auto because my former mechanic, although cheaper, has clearly been cutting corners to keep prices low, and I have already found myself replacing parts that I supposedly had installed by my old mechanic. When I mentioned it to Derek, he said the thermostat he pulled out wasn't new, and I saw with my own eyes that my old mechanic used silicone instead of a gasket on my oil pan, which didn't properly seal it. Derek said he would use silicone for his personal car but never use silicone to seal an oil pan at a business. Located on the corner of Smoke Ranch and Decatur, they offer auto financing, a cool air conditioner, and a clean restroom, unlike your typical mechanic shop. This USA Auto location is easily the best I have been to, and I will make it my home location. I highly recommend this location!

The place was clean and quick when I came to smog & I did read the review before I came in. So I…read moreprepared to be given a list of things they would find wrong with my car... I can't say that I agree with the tactics of trying to create fear to get my spend more than the car is worth in listing off repairs with calculating cost in your mind without pulling up prices on parts. My dad was a mechanic and there are better ways to approach trying to get someone service. If you're getting smog the place is cool, not sure about the rest but based on the comments I'm not sure about using this place.

Matt and Johnny are honest and trustworthy professional Auto Mechanics. Excellent customer service…read more Took me nine years of living in Vegas to find them. They give an honest estimate for the job with a great 2 year warranty.

Every time I come to this place it is the most comfortable experience. And as a woman taking their…read morecar to the shop, that is so hard to come by. For years, I've always had salesmen trying to upsell me on services I don't need and pack on hidden fees. They treat you just like you're family here. I've been dealing with a car rattle for weeks and when I walked in, they had me in and out within a half an hour. I would pick them over a car dealership (or any other mechanic) any day of the week. Good, honest work, fair prices, and kind faces. This is the type of mechanic shop the world needs more of. Thank you guys so much for always keeping me on the road.

I cannot begin to say how wonderful Alex, Emanny and Brandon were to me. I arrived in LV today for…read morea month long stay. Upon heading to the grocery I heard a horrible noise coming from underneath my car. My skid plate had lost a screw and was hanging down. Trying not to freak out I looked up oil change places since they have the ability to get under the car. Someone was looking down on me and guided me to this location. Not only did they fix my problem they gave me water and beautiful smiles. Thank you again. A, E and B. You were my heroes today.

We just pulled in and the guy opened the hood and a few minutes later the coolant spilled…read moreeverywhere We would've fallen for this if not for the fact that we check the coolant every morning and it was fine It's an old car. The last time we were here there was an incident too.. odd stuff with a local mechanic being recommended I didn't write it up because we just left. This time we don't get to leave. Waiting for a tow and it's too much of a coincidence that a guy offered his buddy as a mechanic ...again The rest of the staff was very friendly and helpful

On Sunday, May 10th (Mother's Day), I came here for a simple oil change. I've been here before and…read morenever had any issues... until now. Right after leaving, while I was almost home, every warning light on my dashboard suddenly turned on engine, brakes, ignition, and more. My car completely gave out and became undriveable right in front of my home. My husband and I had to put the car in neutral and physically push it into our parking space. Before this oil change, my car was working perfectly fine and I had NEVER experienced any problems like this. I called the shop, but you can't even speak to someone directly in the store because it routes you to customer service. I had to file a claim. The manager eventually called me, and I explained everything that happened. He asked if there was any way to bring the car back, even though I clearly explained the vehicle was completely inoperable. I even offered to have it towed there myself, but he declined and said either he or a technician would come to my address to inspect the car. It has now been 3 days with no car and no follow-up. No technician. No manager. No answers. This situation is completely unacceptable. Now I'm potentially stuck paying for damages that happened immediately after a routine oil change.

This is my favorite Valvoline to get my cars oil changed. The technicians are always transparent…read moreabout the work they're doing and never push unnecessary services. The environment is welcoming, and the pricing is straightforward with no surprises. Every service I've received has been handled professionally and exactly as explained. Cole and Blake are both great--friendly, knowledgeable, and trustworthy. I'll definitely keep coming back.

Looking for same day service? This is the place, I was able to get my car serviced and back on the…read moreroad Same day! Pricing was budget friendly and the customer service was over the top! Highly recommend.

They destroyed my engine putting coolant I'm my oil reservoir and stripping my oil pan gasket and…read morethen lying and denying it when my car fax clearly showed the last place I got my car serviced I had a 2018 dodge challenger srt hemi and now I need to replace the engine I hit corporate and they also acted as if I did not matter so don't go to them at all

Greatest auto store in vegas..and im frm L.A. originally. Tomas is most respectively respect ful…read moretowards the clients..

Huge shoutout to George, the shop manager for going above and beyond!…read more I couldn't be more grateful for the experience I had at this auto shop! As someone who honestly doesn't know much about cars, I've always worried about being taken advantage of or paying for things I dont actually need. That was NOT the case here. They took the time to thoroughly inspect my car, explained everything in details, and actually show me what maintenance needed to be done and why. They educated me throughout the entire process instead of making me feel clueless and pressured. And I felt so heard w my concerns! What impressed me the most was their honesty, transparency, and very reasonable prices! I genuinely felt like they cared about helping me and taking care of my car rather than just making money off of me :) I left feeling informed, confident, and truly taken care of. I feel like I finally found an auto shop I can TRUST! If you're looking for honest mechanics, fair pricing, and people who will actually take the time to educate you, I HIGHLYYY RECOMMEND THEM! Thank you for taking such great care of me and my car!

Update: Still a great place! Thank you Jeff for keeping the old-school values alive! Quick…read moreturn-around, no bull. Better than fair price to turn the drums on my trailer brakes!

Had such a GREAT and WONDERFUL experience here. Jeff and his crew were really Professional and…read morehonest with what was wrong with my Chrysler. After taking it to multiple mechanics my car continued to experience the same problem, however after taking it to Akamai's shop, my car was up and running and the price was well worth what was spent. They were so wonderful that they took care of my Brother's car and got it up and running and was very honest and helpful. Thank You Jeff, Donna and Team for your accommodations, even through the miscommunication on our end. I definitely will be making this my go 2 mechanic. I highly recommend Akamai for anyone who is looking for great value services!

Came to get my 2024 Honda Civic SI aligned since I just installed my BC coilovers. I met Andrew…read moretoday and the customer service was amazing. He explains everything thoroughly and the alignment only took about and 1.5 hours. I wanted to make sure I drove it home before doing the review and the car feels amazing and alignment is spot on! I highly recommend if you have a lowered or modified car to come here because the team will get you right! Facilities were very clean and they have a waiting room and charging cables which is a nice touch.

Zenith Auto Care is a helpful auto shop and they specialize in Japanese cars. The customer service…read moreis welcoming and answers all questions with as much detail as possible. I found this shop because my 2016 Nissan Maxima needed new tires so I went to Costco and bought tires but Costco doesn't offer wheel alignments so they recommended a shop for the service. Zenith Auto Care is a part of the Costco Auto Program so Costco members receive 15% off services or parts at this shop. I called to schedule the wheel alignment appointment and they were able to fit me in later that day. I really appreciated this! Also, I called around to other auto shops and Zenith had the best price for the wheel alignment before the Costco discount. This is an honest auto shop with good prices, service, and they include service warranties. Thank you Zenith Auto Care! I will return for another service!