Overfilled my crankcase. That's the biggest fail a lube tech can make other than not putting any oil in. I'll just crawl under the car & do it myself from now on. read more

Colorado location in Pasadena-They didn't secure the covering underneath my undercarriage after my oil change- guess they decided to keep the screws or just screw me. Damaged vehicle and lost customer. Negative stars. Negligent stupid sh*ts- how can they stay in business?! Do NOT go here for an oil change or anything else unless you like to invite challenge and unnecessary cost into you life. read more

Aside from the fact these gentleman were EXTREMELY handsome, I mean helpful, the oil change was super quick and I didn't even need to leave my car. Thanks guys ! read more

This JL overcharged me by telling me my car requires synthetic oil instead of regular. I didn't know, so I said OK. When I looked it up later, it turned they had lied -- there is no problem mixing synthetic and regular oil. So, what should have cost $35 ended up costing me $90. It won't happen again to me; hopefully by reading this you will know to go somewhere else that won't rip you off! read more

ABSOLUTE NIGHTMARE. Please do not come here everyone who works here has no clue what they're doing. Please save your self the time and money and go somewhere else. Gerardo and his minions are a bunch of lousy jiffy lube employees who have no idea what they're doing. Not only did these people put the wrong type of oil in my car which in turn caused one problems after the other, they ripped and damaged several tubes and left scratches on my car. Easily the worst experience I've had with a simple oil change, I should have just done it my self. I hope this review reaches jiffy lubes corporate offices to replace these so called jiffy lube technicians down there. read more

Martin and Cesar were a GREAT DEAL OF HELP!!! Give them raises or at least a promotion!! they helped me from figuring out what was really wrong with my car. Also, they topped off my car without me even asking. EXCELLENT SERVICE!! read more

Took my car for an oil change and tire rotation. They also told me I needed to change some filters but were very respectful when I said I didn't want to change them right now. The service was quick and at a very good price! read more

I admit, I was a little nervous taking my car here, after reading the horror stories (about jiffy lube in general) but i wanted to give them the benefit of doubt. Plus I was headed to Vegas and my car need an oil change baaad. Service was quick and I was happy to get out fast, but as soon as I hit the 110 I hear a loud scraping sound. I pull over and discover that my plastic plate underneath my car was dragging in the street. Took it back and they replaced it the next day, so I am satisfied with the outcome but it was a hassle going back. When all they needed to do in the first place was tighten a few screws. From their view, it is what it is...an assembly line of cars all needing an oil change. They dont really care about your car as much as you do. so it is a crap shoot whether something will go wrong or not. Me...i'm gonna start changing my own oil. read more

Cesar and his team were efficient and fast. They didn't push me into services I didn't need, and were even able to find me a small discount on the service I did need. Would definitely recommend this Jiffy Lube, I will be back. Thank you! read more

Manuel, Geradro, Ryan and Art whos says hi! They were awesome excellent customer service and they accmodated my work schedule they also explained all the additional benefits for getting the higher grade oil. read more

I went to change my oil yesterday. My quote was $29.99 but I ended up with the $104.97 bill. One of the employees pulled my cabin air and engine filters and showed them to me. They looked dirty. We agreed that if I change both, it would cost me $50, in addition to $29.99 . When I came home and checked my bill, Jiffy Lube overcharged me by $10: $25 cabin air filter + $50 engine filter - $15 discount = $60 vs. $50 promised. Jiffy Lube, First, does $10 really worth your reputation? Second, i think upselling is getting tired and old. Be honest and say after how many miles it's recommended to change your filters. read more

There was no wait when I arrived. Everyone was professional and friendly. I was in and out within 10 minutes. They vacuumed my floor mats, which is always great. Great Jiffy Lube location! read more

I've been to this location twice now and had poor service both times. The 2nd time was the worst. Pulled up and only one car was in front of me. Sat there for about five minutes before one of the employees actually came up to my car. He asked me to go into the office so they could collect my information. Waited and waited in the office with no help. I don't know what they were all doing since they obviously weren't busy. It seemed like they were hoping I would leave. After 20 minutes, I walked back to my car which hadn't moved and left. Went to the other Jiffy Lube location around the corner on Walnut. Bigger and much better service. Had the oil changed and was out of there in 15 minutes. read more

I came here to get a usual oil change because I was due. Normally I go to my usual mechanic but since I recently moved to the area I decided to give Jiffy Lube another chance since it was very close to my office. I had previously stopped coming to all Jiffy Lubes because of an incident several years back. So I get to the shop early right after they open because I need to be back at the office quickly. A service person comes and takes my usual information and says it's going to be out soon. I get my car about 40 minutes later and drive a few blocks away to my office thinking everything was fine. A few days later I notice there is oil on my hood, I find that strange but think nothing of it so I simply wipe it down and continue to my next destination. I then pull in to a gas station and I notice even more oil on my hood and the front side of my car. I then open my hood and discover they DIDN'T PUT THE OIL CAP BACK ON. The oil cap was just locked snuggled in between some hoses (thankfully). I then check my oil and notice that I'm missing a significant amount of oil. The next day I go back and explain to them what has occurred and they person whom helped me states they have been having a lot of trouble with the representative who helped me and that he was sorry but he would take care of the issue and clean my car from all the oil spillage. After about 30 minutes of him cleaning my car he then calls me back and says it's ready. He checks the oil one last time and then he finds that it's missing even more oil. He must have added about 2 quarts of oil while I was standing there after he had said my car was ready. Keep in mind that I drive a small 2009 Nissan Sentra so it only takes 4 maybe 5 quarts tops. He then says he is going to give me $15 dollars off my next oil change, assuming I was going to ever come back to this location. I don't think $15 off an oil change is equivalent to running the risk of my engine blowing out due to lack of oil. Thankfully I don't drive a lot nor had a long trip in which I would have really been in big trouble. Bottom line: Don't come to Jiffy Lube especially this one. Their oil changes are very expensive and their service is horrid. I hate to be negative and give this type of review but it was just a very bad experience. Hope this was helpful to some. read more

A little skeptic at first because of bad reviews, but there is a new manager Gerardo who took care of everything. Great customer service, no complaints. read more

Super fast service. I never really have to wait here. And the guys are super honest when it comes to what needs to be taken care of.....and how long of window I have to postpone it until it's bad for my Chloe ;). read more

I have been to Jiffy Lube's before(I know) and this particular one is no different from others I have been to. I came in at 7:15AM and was the first customer. Standard run through of upsells and overall decent service. Yelp is currently doing a Check In Deal and I was able to get $12 off my service. In and out in about 16-18 minutes. Can't complain! read more

Got my oil change this morning. It was fast and easy. Gerardo and his coworkers were very welcoming. I'm glad I found this place. Thumbs up to having it close by my work place!!! read more

Quick service. Good customer service from all staff, especially Walter. I went on a Saturday, and although, they were busy, they still took the time to make me feel welcome. read more

The staff at this location was quick and efficient. Thanks again for your help Danny!

Location is clean and efficient. Staff are helpful but standoffish. Waiting room is small and can feel crowded at times. A location like this would benefit from having an outdoor seating area. The location on Hill has a much nicer waiting area. read more

Gerardo was excellent and the crew got my car in and out very quickly. Explained everything concisely and ran through the additional options that were available. This is definitely the place to take your car in Pasadena. Highly recommended. read more

Stopped by to get an estimate but decided to get the job done somewhere else . Right before I got on the fwy I realized the jiffy lube employee didn't fully close my hood. You bet I'm not going back. read more

Tony and his team were awesome! Friendly and professional, they explained my options and answered my questions. I was in-and-out in less than 15 minutes. Highly recommend!!! read more

First Time Bringing My Car To Jiffy Lube . They're Friendly & have nice Service's . Definitely Going To Be bringing My Car Back For The Next Time It Needs Service. They're Not Expensive either read more

I was impressed by the supper fast service. No pressure to buy an air filter or upgrade to expensive oil. Great service!

I have never gotten more efficient and professional service at a Jiffy Lube before. I was on my lunch break and only had 30 minutes. I told the technicians that I was pressed for time and they got me out of there in 25 minutes. The staff is courteous and professional. I usually get pressured into a service I don't need, but this location just did what I asked and got me out of there quick. Great job. read more

Super fast service and awesome staff!!! A lot faster then any other place I've gone! 5+ stars!!!

The guys here were so helpful. My oil light went on so I thought I needed an oil change. They examined my car and found i didn't need an oil change. They explained I just needed a top off and they would do it for free. I thought my a/c was broken so they took a look and adjusted my settings and now my a/c works perfect. They explained everything and were very professional. This will be the only location I will come for an oil change. read more

I have been coming to this particular jiffy lube for around six years. its pretty much the only place I want to go to, to get my oil changed. Its of coarse fast because that's what they are known for but I'm in and out in around fifteen minutes or less and the guys there are efficient and quick. I especially am fond of Gerardo who leads the group and provides great customer service which is hard to find in Southern California in my opinion. Since I am in that particular field of business, it is a dying or less taught practice. Which is fundamental for a business to grow and have return customers. Anyways that's my two cents. read more

I got my oil changed a couple of weeks ago. Service was not only extremely quick, but also extremely personable. Danny made suggestions about things my car may benefit from but wasn't overly pushy about selling anything. Both Danny and Josh also worked hard to help me get rid of a light that kept showing up on my dash board, which had nothing to do with my oil change, so I definitely appreciated their extra effort. Overall, a very quick, effective service. Thank you Danny and Josh. read more

As good as it gets!!.... This Jiffy Lube store, on Colorado Bl., Pasadena gave me the Jiffy Lube experience times 10! I have been a patron at the 'other' Pasadena location, as well as Glendale and Glendora. The team at this location hands down are the brightest and best! From the moment I entered the lot, I was greeted with a friendly assistant, welcomed with how to be accommodating while I wait, to attendants sense of humor and safety tips, to manager caring for details of my service experience and how to help me. This Jiffy Lube team really executed the moddo, 'we'll take it from here', I will definitely be a permanent customer. Thanks guys! :-)) read more

Instead of putting up with the hassle and the wait at the dealership, I always bring my car to this location for an oil change and general inspection. It takes less time, and it's easy on my wallet. The staff is friendly and helpful, and they do a great job. Highly recommended. read more

For some reason they always seems to overfill the fluids and leave a mess around the drain plug. When this happens it is hard to tell if a new leak has formed. They are cheap though so I guess if you're felling lazy and don't want to change your own oil take your vehicle here. Just make sure to keep an eye on your fluid levels as the car heats up and vacuum out excess fluid if necessary. read more

Recently brought my car in for an oil change. The manager Ray and his crew were great. Very professional and thorough. I was in and out in less than 30 minutes. I didn't feel I was being up sold on anything, just honest feedback and suggestions. Excellent service. read more

Super nice dudes! Great customer service! A little on the pricey side, but if you check in you receive 10 bucks off. Whooooot!

Gerardo was so kind and gave us quality service. He helped us understand the services performed on my car. We will definitely be back.

Big thank you to the guys at jiffy lube! Everything is done quickly and efficiently and always want to make sure you're leaving with zero concerns. read more

Great team!!! I always get my oil change with a smile. They are super clean. Tom and his team friendly and helpful! Thank you!!!

I stopped by today and was extremely satisfied by the expedient and professional service. I specifically wanted to spotlight Jose for changing the oil and suggesting a fuel / English cleaning. My Genesis is running like a champ. read more