Great service and good communication! Melquis, Lee, Diego and Manuel were very clear spoken and professional. Did I need synthetic oil? I don't know, but I decided to go with it. There was no pressure, but the place is a chain so I think they will always put out the idea of an upsell, but that's how chains are. I didn't mind and didn't take everything, but I felt like the employees were also really helpful and straightforward. I was always a Jiffy Lube person, but now I am switching to this place. read more

Hello! I am being honest, I was a little hesitant when my husband wanted to take my car to Valvoline for an oil change. From the moment we got there, I noticed how organized, happy, and how everyone worked well together. I was very impressed with additional services they offered. I got my window wipers changed, tire rotation and tire pressure. Thank you to Liam and Alex for your assistance and for leading such a great team. I also want to share something minor, as I was driving on the freeway my Tire Pressure Monitoring System alert turned on. I was able to go the Valvoline in West Covina- thank you Ulysses, Hector and Vanessa for your great customer service and checking my Tire pressure and resetting my TPMS. With all this being said, I highly recommend Valvoline team in Pasadena and West Covina. Thank you! See you next oil change! read more

I visited your location today during my lunch break for a routine oil change. What was supposed to be a quick service ended up taking much longer due to a mechanical error. Shortly after leaving the property, I noticed my engine began shaking -- an issue that was not present before the service. I immediately returned to the location and reported the problem. I was initially told it was an engine misfire, then that it might be my air filter. The employee then suggested I take the vehicle to my own mechanic. When I explained that the engine was running smoothly before the oil change, I was again encouraged to leave and handle it elsewhere. After requesting to speak with a manager, the technician who had performed the service finally inspected the vehicle and identified the problem: the oil cap (oil capsule) had not been properly secured. This oversight caused a significant inconvenience and disrupted my schedule. While the technician who worked on my vehicle did apologize once the issue was discovered, the original employee I dealt with showed no accountability, offered no apology, and made no effort to resolve the situation. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Pasadena, California

Wow - super friendly and super efficient! Like a Indy pit stop. Oil change, tire rotation, alignments and fluids topped off all in less than 30 mins! They also replace windshield wipers and some lights if needed. And you stay inside your car! I usually do the dealership but decided to try valvoline which was very impressive. The team here works like clockwork and is very friendly. Alex and the team were awesome! It's hard today to find that service that makes America proud but this team here brings it back! read more

Valvoline Instant Oil Change - Drive thru oil change - Oil Change Stations Near Me - Pasadena, California

I've been coming here since I first started driving and have no plans on going anywhere else. Even when I've moved to other cities, I still go to Valvoline, and all of them have given me great experiences. I've had oil changes, transmission fluid, radiator fluid, and air filters done because the price isn't that bad and it's just so convenient. I figure I might as well get it done while I'm there instead of never going in somewhere else. The staff at this location are always very helpful and I never feel pressured to purchase any additional services unless I need them. They will ask if you'd like them done but are transparent about the recommended time frames. My questions are always answered if I have any, and it's always fast service. read more

I had full service on my vehicle. Alex and the team at Valvoline provided the best service I have ever encountered in the business. They helped me with my windshield wipers, transmission, power steering, oil change and more. Alex's team made sure my ride drove above and beyond my expectations. The work I had performed and the service I received was highly valuable and reliable. This is the place, and this is the team you need for any auto needs. Thanks Team! 8) read more

Reliable if you're not into diy. The price seems fair. You can find coupons on their website

Just went in for an oil change and they were able to assist me very quickly. Alex & team were awesome, and very polite. Will keep coming back to this location, thanks guys ! read more

It was my first time going to Valvoline & it was a great experience. Marquise, Enrique & Alex took good care of me & got me out of there within 5-10 minutes. Will be coming back again, thank you! :) read more

Sunday = Car Maintenance. Alex's service was real quick. In and out! Getting that service by Alex is a Five Star Experience. This time I was at Bay 3 and three people worked their Magic: Juan did good. Alex checked my lights, my wipers, my filters, my maintenance notification and checked me out so that I can run more errands. See you next time, Alex!!! Love Valvoline and their Crew. They are so efficient and the service is amazing. read more

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This review is for Alex and Emily for the quick and easy service today! I've been a loyal Valvoline customer to this Pasadena location for a few years now and I've always had a good experience here. Highly recommend for your next oil change! read more

Went in for an oil change and she asked if I wanted to have the tires rotated I opted to do it. After the oil change was finished I was told that because all four of my tires were so under on air pressure around 25 psi when the should be 32 or 33 psi, the supervisor on duty suggested that I might some kind of leak in all four tires and they couldn't perform the rotation. Now it sounded pretty outlandish but I had just watched them do a rotation on the car that was ahead of me in line, they also added air to the tires. So of course I said ok I will look into it, paid, and left. I checked the pressure of all 4 tires the next morning using my personal pressure gauge, they were all fine. Checked again using the gas station gauge less than 5 minutes from my house and they were fine there as well. Finally took it to a different gas station the next morning less than a mile from my house just in case, and again they were fine. By fine I mean all around 32 psi. One was actually over at about 33 1/2... Anyway, as someone that commutes 3 hours round trip a day to work, from Pasadena to the high desert, I typically monitor things like my tires, headlights, brake lights, windshield washer fluid, etc. So I wasn't surprised they were fine. After not seeing an issue I chalked it up to either their equipment was broken, or they were just too busy. I had waited more than 30 minutes to get in myself and the lines kept growing even after my car was being worked on. I ended up hoping it was just a lie because they were busy also, because like I said before, I had seen them rotate and air up the tires of the car in front of me, and most people hopefully understand how dangerous it is to drive around on tires that are not properly pressurized. So I was annoyed that they probably lied due to being busy but just figured whatever I still got the oil change and I have no issues with my tires. Well that's what I thought until my car suddenly went into limp mode, with the EPC, and battery light illuminating 45 minutes into my commute to work one morning a couple of weeks ago. Now I didn't know what was wrong with it but it's pretty nerve wracking to suddenly lose the ability to accelerate while in the fast lane during your morning drive. Had my car towed to the dealership here in Pasadena, and found out my car had next to no oil in it, and the oil that was in it was so thick they said there was no way it was new. Also, due to the lack of oil it wasn't properly lubricating what it was supposed to which had cause damage to a sensor along with other areas that needed to be cleaned. I told him I just had it changed less than two months ago 8/24 to 10/14 and he was shocked given the condition the oil was in. Now I do drive a lot but it had only been around 5000 miles and and my car can go to 10,000, and I usually get an oil change between 5 and 8000. I have never had a problem and have had the car for 12 years and have put just over 100,000 miles on it. Anyway, $1000 later for the service alone and I am back on road and have decided I will never go back to Valvoline for an oil change again, and I wouldn't recommend them to anyone else either! Also, I will post the receipts just so you can see for yourself. read more

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I went in for an oil change and literally everyone there was incredibly nice. They always check my lights, tire pressure and filters without being pushy like other people. I brought my dog with me, and they gave her a treat! I always have a good experience here, but today they went above and beyond. read more

Very friendly and fast service. The associates are always helpful. Brandon helped me today and he was very kind and knowledgeable. They also honored a coupon which had just expired so I appreciate the value and the customer service. I am a loyal Valvoline customer have been for years. read more

These guys are always awesome. Super friendly and informative. Such an easy hassle free experience. Exactly what I'm looking for in a vehicle service center. I will always come back here. Best in Pasadena. read more

Went if r an oil change few months ago the crew was very aggressive as a salesperson I get it but , built no revalue just offer everything. They sold me damaged windshield wipers. Called waited on customer service gave them my info only waste my time and , gas by not replacing them. Don't do business with them ! These people are Crooks & dirt bags ! read more

DO NOT COME HERE. UNLESS YOU WANT A CAR THAT STOPS WORKING THEN THIS IS THE PERFECT PLACE. If I can give negative stars I would. As a matter of fact I would rate it a black hole, since black holes eat stars. I brought my wife's car here for a simple oil change. A couple days later, the car wouldn't turn on anymore. Long story short, $1200 to fix it. I thought it was weird because the car is not old nor has a lot of miles, under 50k. I didn't think much of it until a few months later I brought my sister in law's car here for a simple oil change again. The same day the check engine light came on and the car rattled when turning on. I realized both cars issues were probably related to Valvoline. I took the car back and asked them to check it, and all they said was "take it to a mechanic". The car is currently at the dealer right now, probably gonna have to spend over $1000 again. Thanks for not caring! Happy holidays to me read more

Amazing service. Julio was sweet and helpful!! Would totally come here every time. Manager was super helpful as well.

Fast and friendly service! Don't forget to use the coupons off yelp to help with the cost.

Just got my oil changed and had a great experience! This was the first time coming to this place and I could not be happier. The service was fast, professional, and reasonably priced. Everyone was friendly and made the process super easy. I was greeted by Alex, the store manager, who explained the whole process in detail. I appreciate how nice everyone was. In addition to Alex, I want to recognize the rest of the staff: Christian(manager), Nick, Manny, Melquis, and Alexis. I will definitely bring my car back for my next service -- highly recommend! read more

Thank you Alexander, you gave me the full service for my Lexus IS250. You and your amazing team have my car feeling brand new, I can't thank you enough. read more

I needed an oil change and the mechanics were helpful and truthful. I feel like I can trust them. Melquis, Nicholas, and Alexis thank you for taking care of me that day. I appreciate you and brilliance! I would highly recommend this place. I loved the level of integrity that was executed. read more

Great service and quick too. Oil change and battery replacement that was quick, easy and at a fair price. My technician was Rudy and Nick were amazing! read more

I was with my kids on the 210 got off the freeway because my tire started leaking air went to Valvoline to ask for air to get safely to a tire shop they denied to give me air and charged me $9.99!!! Not good look Valvoline read more

Chris and the manager are very very helpful :) We were worried about our transmission and it looked like we just needed new fluid. Manager told us it was a 50/50 chance that it helped -- lucky for us it did. read more

Matthew the manager and his entire staff are all very kind and helpful and fast and efficient. I took my daughter's car in and they found safety corrections that could be changed. Great value for what they did. I had never been to a Valvoline but this experience made me a customer for life. I wish I knew about this company years ago. My daughter now has a profile with them and they keep track of all the work that's been done and needs to be done. Oil change, wipers, turn lights, filters - all needed. I know I would've spent a lot more somewhere else. Thank you ALL! read more

Valvoline Instant Oil Change - Valvoline entrance - Oil Change Stations Near Me - Pasadena, California

Went there today and great experience!! The staff was very nice and all went well! Thank you.

Stopped by to get an oils change on my new car today and was super impressed and very thankful for the honest service. I had just hit 3000 miles and am used to getting an oil change every 3000 miles on my old car. They told me it was too soon, that I didn't really need it but would be happy to check my oil levels. They did and they were right I did not need. While I was there they topped off my fluids and checks my tired pressure and filled my low pressure tires complimentary. I am so appreciative for their kindness and honesty service. I will definitely be back when it is time for that oil change. Thank you! read more

I came today for my oil change and the guy told me to buy my Groupon for a discount so after I paid for that he was like Oh so the Groupon will take like 24 hours ‍‍‍ After all that shit ‍‍ And he charge my card and told me he can't do a refund on that either ‍‍‍ He make me spend 180 for an oil change ‍‍‍ Thank you not coming back again !! read more

Horrible customer service from staff Madeline . Not very welcoming or friendly Doesn't seem to like her job . Stands around with her hands in pockets. read more

I came in and brought a 2007 GMC savanna 6.0 for a transmission fluid change and a motor oil change plus a brake light change. The manager Danny took great care of procuring my work order and the team on shift also did an incredible job handling my commercial work van. This is gonna be my vehicles go to spot for making sure everything works properly. Thanks guys for showing up and working on my assets. read more

I have been bringing my Prius C here for a few years since my dad lives in the area. The whole team here is SO nice and professional. One of the team members even recognized me from a different location, and now we catch up every time. They are so friendly and have always done an amazing job. I really appreciate them and am so sad to no longer be able to visit this location because I am moving!!! read more

Still nothing... Still nothing... The wait continues... Thats a helluva career choice you made. read more

Valvoline Instant Oil Change - Here's the oil leak in my driveway.... - Oil Change Stations Near Me - Pasadena, California

I've been coming to this valvoline for several years because the service is good, honest, and friendly. I never feel like I'm being upsold. For example, the last time I went, they told me it was too soon based on my car and the oil it takes. They could have performed the service but instead were honest with me. Since I was there, I had them rotate my tires. One time, I forgot my wallet and they let me go without any drama. I returned later and paid my bill. They've been consistently good so I'll drive a bit further for the service. I definitely recommend. read more

Easy and simplistic are the operative words here for your oil change- being that this is all they do (along with checking lights, tires, & top off all your fluids), it makes it reasonable at or around $47, with your 20% off coupon that you can get online. Sit in your car and make sure to confirm that you'll be getting your included oil filter (my friend discovered that they didn't change hers). Hapoy with their service and overall outcome. read more

Valvoline Instant Oil Change - Sit and wait for the elves to work their magic. - Oil Change Stations Near Me - Pasadena, California

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Quick and painless oil changes. The staff make recommendations, but don't pressure you into unnecessary services. Coupons are available on their website or Yelp. Manny is the best! read more

I went in for a routine inspection and was pleasantly surprised by the efficiency--there was no wait, and the inspection was completed very quickly. Alex, who assisted me, let me know that everything looked good and that no service was needed until I drive another 1,000 miles. I left Valvoline without paying a dime. Great experience! read more

Never again. I have never been to a Valvoline location where I've sat so long in my car without even being checked in. I've been to so many where they have lines of cars and the lines are moving. I sat there as the 2nd car in the middle section and they only had one car in the other 2 sections to my left and right. One guy was going to come check me in and another man told him not to and instead take care of something else. I'll just go elsewhere read more

Valvoline Instant Oil Change - No cars in line to my left. - Oil Change Stations Near Me - Pasadena, California

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Manuel and Rene are amazing! Fast oil check, tire alignment and got new windshield wipers all under 25 min. Rene even caught that one of the new wipers were missing a part and asked his crew for a new one before letting me drive off lol Absolutely love that I can rely on the folks here! read more

Terrible place. My check engine light came on and I was about due for an oil change so I thought I would go in and see, maybe it was just a fluid issue. Turns out I was almost empty on coolant. They said they would top off my fluids and also add the coolant to my reservoir. Now here I am with an engine smoking, overheated and oil is leaking everywhere (especially from my oil filter). I have never seen the underside of my car wet and leaking like this before (I've owned it for 12yrs). I ONLY came in to get an oil change to find out if I had any issues / low on fluid, NOT TO HAVE YOU MESS UP MY CAR. I normally wait 1k-2k more miles to get an oil change. I see other people have mentioned this same issue. I wasted $59 and am now stuck on the side of the road with even more problems than I came in with. I asked twice to make sure the coolant reservoir had been filled. I am a regular customer of Valvoline and this was the 2nd time I've been to this location. Never again. Looking at my receipt it shows they acknowledged "severe" leaks for oil and transmission fluid, NOBODY mentioned an oil leak to me, and I even had looked under my car when the check engine light had gone on, there was only a transmission pan leak (ongoing) that is not a major issue. Nobody warned me of "severe" leaks or an OIL leak. I have never seen my engine wet with oil until after this oil change. Regardless why would you send someone with an empty coolant reservoir who asked you to include that service on their oil change away with an EMPTY reservoir? Incompetence. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Pasadena, California