This facility has a Lawsuit coming. Yesterday they filled up my Mercedes without HAVING REMOVED THE OLD OIL which resulted in Heavy white smoke and damage to the Engine . It had 15 Quarts of OIL in it . The techsw were too busy laughing and chasing the pretty girl employee instead of paying attention to My car . I cant wait to sue these unprofessional IDIOTS read more

Quick, nice and quick! I only had less than an hr and they got it done! Very easy and simple i waited in my car!

Solid service, they were easy to work with and very helpful. Gave me good advice about my foreign car. Andrew was especially knowledgeable with things I needed, so I walked away learning something. 10/10 would recommend! read more

I was disappointed by the "lack" of customer service. All the technicians drinking their coffee telling jokes and disregarding servicing my car. I will not be returning read more

Stopped in for an oil change! Quick and easy! Very helpful staff 10/10 Was able to stay in my car read more

Amazing service from the two Men working Saturday morning. Such great people and very polite and helpful with my truck . Thankyou for hiring great techs ! . read more

I think overall the service is fast and efficient. Just a note that under "service check list" is mentions: check wiper blades, check cabin air filter, check lights and wash exterior windshield. All of these were marked completed and they were not. I will be more aware next time to see that these services are provided. read more

Came here for an oil change earlier today. I had such a great experience. I came here for an oil change. The guys that worked on my car were absolutely amazing and noticed something off with my car. I'm glad that noticed that because I wouldn't have. They went and checked my coolant and noticed that there was sludge on the hose in the coolant reservoir. They stated that I should get that replaced because it's deteriorating. Thanks for the heads up! Told my dad about it and he's gonna get a new hose for it ASAP. Oh, and it was hot af outside. It's a drive thru service so I was in my car. Unfortunately my cars AC isn't working and one of the guys offered if I wanted some cold air. They have this machine that has silver tubes coming out of it blowing cold air. I said sure so he got one of the tubes a slipped it threw my window. Thank goodness for him because I felt like I was gonna pass out haha. Above and beyond service! Thanks guys and thank you Jiffy Lube! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Pasadena, California

I realize this is just a jiffy lube but I saw the good reviews so I thought I'd give it a shot. I was mistaken. Terrible communication from the technicians and left oil prints on my door. I won't be back here, and I wouldn't recommend. read more

Jiffy Lube Oil Change - Left oil prints on my door. Thumbs down. - Auto Repair Near Me - Pasadena, California

Friendly staff that performed quality work. Service was done in a timely manner and it was an overall good experience.

Needed an oil change quickly. Jiffy Lube did not disappointment! Quality service and professional! Thank you Jiffy Lube for your speedy service! Will return read more

The store was amazing and I would recommend it to my friends to come here. They were fast, professional, and understanding of my concerns. This place is definitely a 5 out of 5! read more

Team is amazing I love victor and Kathy. There both amazing at what they do and I love pulling up and seeing both of them there to assist me with my car. The Job is always done well and I am treated with compassion:) 10/10 exp. read more

Great customer service! was in and out of that place thanks to Kathy thanks to her I was back on the road in no time! By far the best jiffy I've been to read more

I always have an incredible experience at this location. Chris was so helpful and they got an oil change, filters changed, checkup and even tire rotation done quickly. Chris was proactive and reasonable regarding what I needed to get done and was highly professional! read more

They are the most friendly , time efficient jiffy lube. They are always offerings coupons and very respectful. Highly recommend them.

Andrew , Joseph and Alex are amazing. So helpful, so fast. So kind. I've been coming here for 3 years. The best for a busy mom with 3 kids.

I came in a little earlier in the day due to a light flashing on my dashboard. I pulled in and was greeted by Alejandro, and explained the reason for coming in today. He explained to me that the light signified an issue with my tire pressure. We went through the process of checking all my tires out and he found a small nail in my left back tire. He gave me different options in regard to getting my tire fixed, and gave me the air my tire needed. I appreciate the time he took in answering any questions I had regarding my dashboard with the lights, and helping me find solutions to my tire. Would definitely come back again, for all car troubles I may have in the future! read more

If I could rate this a zero I would absolutely so I took my tow truck up there to have them do the service on it the first time when I got it back, it was so black. I was highly skeptical that they ever even touched it so I wanted to test them. I sent it back up there to have service done on it again and I brought it from their building straight to my shop and drain the oil out and it was so black and recycled out of other vehicles, why my driver was there. He observed them taking the old oil out of other vehicles and pouring it into one big tank and then from that tank they have lines that go to the different stations that they pump it back into the next customers car be aware of this place they are as scam. They never change the oil in your car they just put recycled oil in it. Typical California scammers they're using a trusted name to do bad to people be aware !!!!!! read more

Jiffy Lube Oil Change - This is the oil they put in my motor!! They are a scam be aware!! I took it from their shop back to my shop and drained it out - Auto Repair Near Me - Pasadena, California

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This is MY Jiffy Lube. I have several cars and they have all been well maintained with regular service. My last two Vickey were to install bulbs for a headlight and a taillight. Service is always quick, thorough and served with a smile. read more

I called before going to see how long the wait was and they said no wait. Headed over and was attended by a nice gentleman who was very informative. I really like this spot because you can just drive in a stay in your car while they service it. Price is standard for an oil change. Appreciated that he didn't try to upsell me, which will make me come back. read more

Took my car here for an oil change and the service was great! I appreciated the service and patience the people had with all of my questions. Chris was the technician that helped me with my questions and made sure my service was completed. The nice thing is there is a local Starbucks located next door! read more

Customer service is a HUGE thing for me. It makes or breaks a place, regardless of what service they provide. Coming here, I don't feel pressured to buy services. Other places make it seem like if you don't get this service NOW, your car will explode! Lol. The team worked quickly and whomever spoke to us about recommendations had EXCELLENT customer service. (I'm not sure if that was the Team Leader or Quality Inspection person - I should have written this review the day of!) It's been a few times I've been to this location and will continue to give them my business! Keep up the good work! read more

This place has been my go to for years. Everyone's always nice and they work so quick I don't even need to leave my car and they have coupons via email if sign up and continue to go. I've been to other jiffy lubes and they take forever I'm in and out of here in 10 mins!! I've had many diff used cars and when I have a warning light or something I always ask them what it could be and they are insightful and go above and beyond to help. APPRECIATE THIS PLACE !! read more

These folks are some of the most helpful people in the auto repair industry! Victor was really helpful getting my car into good shape, and didn't have anywhere close to the wait at the nearby competitors. This location truly goes above and beyond and I'm so grateful I stopped by here today. read more

First time coming here and everyone was so nice and helpful I will definitely be coming back here again in the future for my oil changes ! Thank you Andrew. read more

Ask for Mario! Trust me. The service here is amazing. All my questions answered and also advice given when asked. Mario I'd a great representation of customer care and service. Telling you now, I will be back... mainly because of Mario! read more

I've been getting my car service at this location for about 1 year now, the experience is always pleasant. Chris and his team are very attentive and efficient. Thank you Chris, and team for all your hard work. Will definitely continue to service my car here. You can never go wrong with their prices either very fair compare to other places. read more

I had been putting of changing my oil because my prior experiences on the east coast were always negative. It always took close to an hour and I always felt like I was being taken advantage of (you know, they love to make you feel weird about being a lady talking about a car). Never felt like I was getting an honest assessment. However, Jose and Victor were phenomenal. They were kind and professional, showing me how filthy my filters were without making it seem like they were trying to turn a profit-- just seeing them helped me make my own decisions. Suggestions were made but they were understanding that I didn't want to spend extra. I loved my experience at this Jiffy location-- I can't recommend it enough. I will be coming to the Jiffy on E Walnut twice a year for the rest of forever-- thankful for their kindness, service, and professionalism. Truly a class act ! read more

I always come here for my oil changes. Great service, quick, and friendly staff. My car was about $130 before a coupon code.

I came here previously for an oil change, like I usually do. They forgot to put the hood cover back on, which was an honest mistake. When I noticed, I called them and came back a couple of days later to have it put back on. They said they would give me a discount on my next oil change. I came back for my next oil change, and they definitely kept their promise. Their service is fast, and I recommend this specific Jiffy Lube. They're trustworthy, respectful, and honest. read more

They put in the wrong grade oil in my car. Although I am grateful the assistant manager called me minutes after I left, my whole experience made me distrust all oil change companies. They lack proper training on making sure the proper oil grade is used to ensure proper grade is used. It was only caught on the managers memory only. Not very safe if you ask me if the only double check is the managers memory. Make sure you know what grade oil you need and make sure you double check they use it. Otherwise your engine will be destroyed by negligence or improper training! First time this has ever happened in my 25 years of driving! Electric cars seem more appealing now! Btw they admitted this error happens quite a bit...not very reassuring! read more

The staff here were very welcoming and provided a fast service that allowed me to continue on throughout my day! I had come in hopes of fixing a taillight that was out but they were also able to provide me with an oil change service that was desperately needed! Overall very great experience! read more

Great and quick service from a very friendly and knowledge crew! Will definitely be back for my next oil change. Shout out to Alejandro and the Sunday crew! read more

Came for an oil change (much needed) last place I went to couldn't get my oil filter off which in my opinion defeats the purpose. So I came to this location and sure enough they got it off with no problem. My experience here was a breeze and Victor walked me through the whole process. read more

We usually take our car to a family owned mechanic, but unfortunately, their business was lost in the fire. Today, we decided to try this specific Jiffy Lube, and it quickly became clear why we've never considered them before. The customer service was exceptionally poor. When we arrived, the front door was locked, which seemed odd. The girl that was there was unfriendly and unhelpful, and despite waiting in the office for 10 minutes, no one came to assist us. There were plenty of staff around, and seemingly aware that we were in there, but we were completely ignored. Because of this we decided to go to the one on Colorado and were VERY happy that we did so (Ask for Carlos, he's great!). read more

Great service and always taking care of my car. Great staff, shout out to Chris! They make my experience an enjoyable one!

The dude who checked me in told me they ran out of regular oil 3 months ago. Tried to upsell synthetic blend and conveniently told me about the $26 dollar coupon that I could find online.... LOL. read more

Never responded but was able to dispute the charge for incomplete service and poor quality. Please be aware.

Fast easy courteous service No high pressure sales In and out in 20 mins Will be back read more