I left my BMW there first thing in the morning for an oil change. They told me it would take about 2 hours for the service to be done. I came back 6 hours later just to find out they never did the oil change. They didn't call to tell me they didn't have the oil for my car. I filled out paper work with all my info and they couldn't give a courtesy call to let me know that the service to my car was not done. Poor customer service. The guy there had a f it attitude about it as well. Dont ever go here. read more

Needs work on check in and out process. The price seems high after a $20off coupons you would think $30/40 no this place was $66. Probably won't be back. We bring our cars here because our gym is in the same complex so it is convenient. But the service and over performance is lacking! read more

The guy in the pit failed to properly tighten my skid plate, causing it to fall off. When I complained, they said "things rattle off trucks" and offered to bend it back and reinstall it. No thanks, not after you couldn't do it right the 1st time. read more

Can't believe I returned to this JL. Attendant pulled car into stall upon arrival and 1:45 later the oil is changed.

This is one of the worst Jiffy Lube locations I have ever been to. They aren't very friendly, overpriced, and slow! I tried using a coupon but they would not take it because they said even though this is a Jiffy Lube they are a franchise and their franchise does not accept the coupon. They charge 41.99 for a regular oil change which is a total ripoff. Beware of this location! I have been to many other jiffy lubes that were a lot cheaper and accepted the coupons. read more

Didn't put the cabin air filter back in and I drove away. Had to come backand everyone stood around pointing at everyone else trying to place blame. The price of an oil change was too expensive. Anything over $100.00 for a 4cylinder is just stupid. read more

I am not sure why they have a low rating. I went in there was a small wait but they were courteous and helpful. When my truck made it in the bay they quickly discovered that I still had about 2000 more miles. They checked all the rest of my fluids and sent me on my way. 2 thumbs up!!! read more

Poor service. Talk you into getting car vacuum, clean windows for extra. Car not vacuumed or windows cleaned. Shisters! Don't go there.

Very expensive. Unfriendly staff. Why can't you just sell me what I need. I should have known better when no other customers where there. Avoid this place there are many other affordable places to take your vehicle to. read more

Rip off Charged me $96 for an oil change about 1 1/2 wait, 4 cilinder engine semi synthetic oil. Tried to sell me a new cabin air filter due to its black color (contains carbon) that I have changed 3 weeks ago. They vacuumed and washed all my windows, checked all fluids, added coolant. The same service at the dealer about $50 and they actually wash your car. When I asked why it's so expensive answer was cuz you have turbo engine. read more

I have used other Jiffy Lube locations but not in some time. They seemed to have changed at some point, from a strictly quick oil change place, to a full service up-sell business. I pulled in here and saw two vehicles in the three bay work area. Seemed to be several employees on hand. I was greeted promptly and told to have a seat in the lobby by a guy that seemed to speaking off a script. After a 25 minute wait, my vehicle was still waiting to be pulled in for service. Jiffy? I don't think so. Walked out and left. No one said a word to me. I will not be back. Have an appointment at a real garage. read more

Way too over priced for a standard/basic oil change. A lot other places with better pricing. Also, tried to explain EVERYTHING about the car, more than needed. Wait wasn't long, but the explanation of details was long. read more

Stay away you have been warned!!! You get hosed over you deserve everything you get. Wish I had read the reviews prior to going. My mistake don't let it happen to you. read more

Got an oil change, guy forgot to put valve cap back on stem. Forgot to put air cleaner in, didn't clean anything I shouldn't have to clean my car after they left Dirt & grease in my front seat. read more

These gentlemen were OUTSTANDING! Worked quick, to the point, honest, and personable. I love coming here each time we need an oil change. Everything was clean and the air conditioning in the building was perfect! Thank you David, Robert Jr, Quinton, and Shane! Awesome team! read more

This is a great shop, I have always had good customer service and fair prices. Never any unnecessary up selling.

Took my Ford Ranger and Saturn there for an oil change and tire rotation $120.00 total for both vehicles! Wasnt even synthetic oil. They were in such a "jiffy" they never bothered cleaning the oil residual from both vehicles and had to bring them both back . What a hassle.This place is a rip off and has bad service but if thats what you want.. Ill never be back in there again. read more

This place was great. Honestly, one of the most pleasant oil change experiences I've had with a big chain. No pressure at all. I was in and out in 30 minutes, and paid 45 bucks out the door. read more

Horribly slow service. How long will it take? I have no idea. An hour or more? No idea, we only have 2 people here today. Really, on a Sunday! Someone please open another oil change service in town. I would of rather gone to the dealership and waited 3 hours. read more

This use to be my go to place for an oil change until 3/20/19. Took my son's car to the Surprise location. The car had no leaks prior to the visit. During the oil change they called me over after having the car in the bay for over 20 minutes and said the vehicle had a oversized oil plug and the oil pan was cracked. Before they called me over they drained the oil and installed a new oil filter. They than insisted the plug was too big and wanted to try a smaller one. The smaller one was leaking a lot of oil. The car now was only able to be driven across the parking lot to the Brakes Plus location. They said it would be $950 to fix. Called corporate to report claim. The manager called me back and they are not responsible for an oversized plug and they use torque tools so this doesn't happen. The store took my original oil plug. So I don't know what is going on there. The manager is going off the information from the person that worked on it. I want my original plug back. I totally loss trust in this company. Beware! read more

Rude manager. $45.00 for an oil change and no they don't vacuum, clean your windows, or anything else they promise. They are definitely kings of the unnecessary upsell though. Go to AAMCO, at least they will treat you right. read more

Last week we stopped in for an oil change on our Chevrolet Cruze, we were quoted a price and told it would take about 20 minutes to complete. About an hour later, we paid our bill, which was higher than they had quoted us (we did not complain about this). We drove about eight miles when the check engine light came on. I pulled over checked my gauges (They had not reset the oil life percentage, and I saw that the tire air pressure that they adjusted was off on 3 of the 4 tires), Since I could not see the problem we stopped at the Chevrolet dealer on Bell just West of the 101 loop, the technician opened the hood and immediately put his hand on the oil fill sprout and showed me that it was not installed properly. Jiffy lube was called before we stopped at the Chevrolet dealer and was no help. After we found the problem at the Chevrolet dealer, they fixed the problem, reset the check engine light, reset the oil life percentage and adjusted the air in our tires. Jiffy Lubes only comment was that bubble gum had gotten on the air hose causing the tire pressure problem. We were not looking for the cheapest price, we asked how long it would take for this service, they were not busy so the time they told us seemed reasonable. The service we received was pitiful. For those that like this facilities service, I am happy for you. I would suggest not criticizing others that did not have a good experience. I have backup for everything, I have written on this review. Our experience wasn't good, and we will not return read more

If you don't care how much grease you get on your upholstery, your dash and you exterior, then this is where to go! Must have used the greasiest oil changer to climb all over inside of my car. Tip: if you go there anyway tell them to NOT go inside to "check your cabin air filter! read more

Very fast. The staff was friendly which was pleasant. I have used several other businesses and this was the best. Great Job to them.

Very helpful, courteous, and took my coupon with no hassle. Not a long wait whatsoever, the assistant manager was super amazing and helpful as well. Would definitely recommend!! read more

These ding dongs want $80.00 to do an oil change on a 2013 Honda Accord when the dealership will do it for $40. They've never had a good history with quality service either. And they wanna rob you on top of it?? read more

Quick and easy - friendly service. Prices seemed reasonable and recommendations were not pushed too hard, which is exactly what I'm looking for. read more

extreme over pricing, All there service prices are quite a bit more them on Jiffy Lube website. when i was why this was, i was told that that each store can set there own price read more

More interested in up selling than listening to the customer. Was told I had to have synthetic oil which isn't true. I checked with the dealer. I brought in a coupon and was told that it was "sub par oil" and would only be good for 3000 miles. Left the engine compartment with residual oil from the oil filter. The receipt says they replaced my 5-20 oil with 5-30. I asked the asst mgr about it and said I'm sure they used 5-20. According to him that's what his system defaults to for pricing. Seems to me the system should follow the manufacturers recommended. What a joke. . I have had the experience of going to places that have great service and this is not one of them. Will never go back. And by the way they don't vacuum the whole interior as the service calls for. Will only vacuum where the hose reaches. Place sucked and the guy ahead of me said the same thing. read more

I called these folks in advance and asked for a rough estimate for an oil change. This was after I told them the make and model of car I had. I was quoted between $45-60. I figured that wasn't too bad, and when they said they weren't busy i rolled on over there. When I showed up there were six guys just hanging out. One of them walked up and asked what i needed. When I told him I needed an oil change he asked if I knew their prices. I informed him of what I was quoted over the phone, immediately there was confusion among all of the employees as if they were unsure of the degree of bull shit they were going to sling at me. They eventually agreed that my oil change was going to be $79.99 to start. I was told it would cost more if they were to find something wrong. I thanked them for efficiently wasting my time, and promptly left. I couldn't decide which part annoyed me the most, the obligatory corporate up-sell, unprofessional behavior of the employees, or the shameless crooked mechanic bull shit! Use this place at your own risk. read more

I have a 2002 Infiniti with less then 80,000 miles. It has never leaked oil. I have been to many Jiffy lubes but this is the worst one ever. When I got my oil change and tire rotation last month they forgot to put the caps back on my wheels and when I returned for them literally blamed me for leaving without them. While I was waiting for my car 2 customers complained about 1. Bolt for oil during oil change was not screwed on tightand now his car was leaking oil 2. A husband of a female customer was mad because she was charged for a service not performed. I joked with my wife that I hoped they didn't mess up our car, well guess what? A few weeks after my oil change Isstopped by to get my fluids topped off since we are going on a trip Friday just to be safe and I noticed they added about a quart of oil and I said the car doesn't have any oil leaks and 2 weeks ago when I got the oil change they confirmed no oil leaks and the tech said well you must have one now. I explained this is my weekend car and I have be had it sitting in the garage since last oil change and not driven it at all and I don't see any oil in my garage. I asked them if they could look under the car and see uf the bolt was loose because it never had any oil problems until they did my oil change and that was my first time going to there location. I was shocked at the Managers response "You are getting a free top off so I am not going to look under the car" so I will never go there again (for the record the Jiffy Lube on Tatum and bell or on Indian School and 20th Street do a great job) but I will go out of my way to tell everyone that I know about the bad experience I had at the Jiffy Lube in Surprise. Do NOT go to the Surprise location. Corporate should secret shop them. read more