Let's start by saying what Valvoline is…read more Valvoline is a place for quick, convenient fluid maintenance. Valvoline is **not** the place I would trust for mechanical diagnostics or major repairs. I bring my daily driver here. Is it because I can't change my own oil? Nope. It's because sometimes convenience wins. When it's 115° outside and my Durango needs an oil change, I'm more than happy to let someone else crawl underneath it. The pricing can be a little steep, but that's the tradeoff. You're paying for convenience, and convenience usually isn't free. An oil change is about as low-risk and high-reward as automotive maintenance gets. I pull in, stay in my air conditioning for most of the visit, they drain the oil, replace the filter, refill it with synthetic, top off a few fluids, and I'm back on the road without getting dirty or having to clean up the driveway afterward. Do they try to upsell additional services? Absolutely. It comes with the territory. A simple "No, thank you" has always been enough, and they move right along. I honestly don't have much to complain about. I'm usually in and out in about 30 minutes, my vehicle gets what it needs, and I get to cross one more thing off my to-do list. Sometimes that's worth every penny.

I have been a loyal customer of Valvoline Instant Oil Change for a long time and have always…read moreappreciated the "stay-in-your-car" transparency. However, my recent visit raised several red flags that left me deeply disappointed with the service standards: ​Unusual Payment Pressure & Distraction: Mid-service, a technician abruptly came over and insisted I pay before the job was completed--something I have never been asked to do here before. Instead of simply running my card, he insisted I walk over to the point-of-sale machine. It felt like a deliberate tactic to pull my attention away and distract me from watching the work being done on my vehicle. ​Coupon Confusion & Runaround: Initially, a technician claimed my $25 coupon wasn't valid. After searching on my own, I found a $15 coupon, which they accepted. Later, I checked the terms of the original $25 coupon again and realized it was valid after all. I had to contact corporate customer service separately to get my bill adjusted. ​Overfilled Oil Pan: To top it all off, I was later informed that they had overfilled my oil pan, requiring them to correct their mistake. ​The core appeal of this business model is being able to watch the technicians service your car right in front of you. Pushing customers to pay early and distracting them undermines that trust. Combined with billing hassles and fluid errors, this visit fell far short of expectations. I hope management addresses these procedural issues.

They sold the package to my wife as a monthly thing, not telling her it would be a recurring…read morecharge. Unscrupulous staff probably working off commission.

I used to have a monthly membership, but didn't keep it long as wasn't using it all that much. Went…read morein March for a wash. The guy of course saw I still had my membership sticker. He asked about it, as they had a special on the membership. Informed him was no longer active. So of course here comes the sale pitch. It would be nice to be able to pay for the wash, without having a an employee/sales person in your face. I was told they had a special for the platinum wash, which was normally $37, for only $22. He could get my membership active again and be set. After asking specific questions, I was told it was $22 a month for the platinum wash. This was a set price for the membership going forward. Again, I then asked that it was always going to be $22 going forward each month. Was also told I'd get 50% off any detailing services if I was at a location that did it. I agree, get my wash. Didn't really see any difference in than a regular wash. Look at my bank account in the beginning of April. What was I charged?? $37 a month, not $22 like I was informed. So I was outright lied to from the employee at that location. Signed into my membership, to dispute the charge. Took me 2 emails, as I never heard anything a week or so after the first sent. Did this time, course I also gave them a time limit. Informing them I'd report it as fraud to bank and fraud against the company. Got a response and they did refund me as I requested and canceled my membership as requested. What I found interesting is when you sign into your membership, you can see the dates you went and the wash you received. I did not receive a platinum wash as purchased, but a basic wash. Makes me wonder how many other times before my membership I may have bought a higher wash and received the basic?? Do not recommend going there, unless you want to be lied to, and to not receive the wash you actually paid for. How many others have been lied to and not receive what they paid for?

Honestly some of the best people I have ever met in the automotive industry this far, amazing…read morecommunication, honesty, integrity. They recommend a new transmission for my car I explained I wanted a different service internally and they recommended an amazing transmission shop that is just as friendly and communicative and waived my inspection cost as there was a bit of miscommunication on the phone. Just all and all great people, I will definitely bring any of my cars here when they need it.

I went here for several years and several thousand dollars in repairs. I waited to leave this…read morereview until my warranty on all work expired. Unfortunately, these guys are not Christian and they will take advantage of you, especially if you are a young woman. Everyone works on commission so they have no reason to help you. They'll find out how much you feel comfortable paying and every time you go in it'll be close to that amount unfortunately for me my first work that I had done was almost 2 grand so every time I went in after that they were after me for 2K. After my radiator was replaced they forgot to "hook up a hose properly" and the car rapidly accelerated while I was driving it without any gas and wouldn't stop. I had to put it in neutral while driving and it continued to redline until I turned off the car while driving over 30 miles an hour with all brakes deployed.. It was handled as a whoopsie like many other's experiences here. There were lots of suspicious billing things done. They would charge labor for a temperature sensor that belong to a thermostat which was probably three or four more hours work. They marked up parts almost 200% or 300%. When I got diagnosed as needing fuel injectors, they told me each fuel injector would cost $400. They then told me I was stupid for not thinking that parts wouldn't have a markup. That's a 400% up charge. That was the last straw for me. I ended up leaving permanently. After reviewing all my service records, I realize that they did some work twice AND never mentioned it was under warranty. When I requested a refund because they didn't honor their warranty, I was returned the lesser amount that I paid the first time instead of the large larger amount when they redid the work of the second time. I had to request my refund weekly for 6 to 8 weeks before I got it. I've uploaded a few invoices for you all to have a look at, so make your own conclusions. I thought about trying to find some recourse here, but I'll just leave room for the wrath of the Lord.

Being new to the state and the I didn't have a repair shop in mind. I took a leap on faith and I…read morefound Wilhelm Automotive and read the many reviews. It was a good decision on my end to use them. Now I am a regular, the staff know me by name and face and we laugh like old friends. People complain about the amount the service fees are, but as my dearly departed mother used to say, when you pay peanuts you get monkeys. Gold Standard as far as I am concerned.

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

Abel and the cashier Matheson are amazing! Friendly and eager to help us save money, they have…read moregreat service and made getting our cars clean a pleasant task.

Mediocre full service car wash. I tried it for a month and will not be utilizing their full service…read moreagain. For the wait time with the left over dirty, it's better off doing it yourself. When I asked the gentleman at the check in for the car wash to help me with issues on my account (went to another cobblestone and they said my account was scanning to my license plate) he was not helpful at all in resolving anything but told me I must've been at a Superstar wash... On a side note- the lady cashier is super kind here and quick. She was helpful too.

AAA provides a multitude of excellent services. Their DMV assistance is an absolute must if you…read moreneed to transfer the title to your vehicle, the Emergency Towing Service via the AAA App is fabulous, and you could not find a nicer bunch of guys than those in the AAA Auto Repair Center in Goodyear, AZ. They're friendly, accommodating and communicate promptly. Scheduling an appointment is easy and hassle-free. It's a true joy dealing with them. This is undoubtedly a First Class operation. However, while this branch is fine for basic services like oil changes, tire rotations, and the like, I'm hesitant to recommend them for any complicated automotive repairs or diagnostics. I took my Jeep there for a persistent issue, and after four visits and significant expense, the problem remained unsolved. They have a tendency to throw parts at problems rather than accurately diagnose the source of an issue, despite charging high market diagnostic fees. One of my repairs was left unfinished and the vehicle had to be returned for the job to be completed. They comped me a free oil change and OEM gas cap after the mishap, but considering I'd spent nearly $4,000 in only a few months, it seemed appropriate. One more positive note. While it's not uncommon to be required to leave your vehicle for a week or more at some shops, AAA gets you in and out faster than any shop I've used in recent memory. When you're dealing with an Every Day Vehicle, alacrity is worth a great deal.

I was surprised that I was able to book an appointment on Saturday for Saturday. The crew ensured…read moremy alignment was completed correctly double checking it after the road test. Dennis kept me informed while handling walk in customers and the never ending phone calls!

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

Had a broken water reservoir pump and as always, they got me in quickly, loaned me a vehicle and…read morefixed right away. Great service! Reliable!

From the moment I dropped off my car, to explaining what my concerns were, they were very…read morereceptive. They called me and told me what they found and explained the cost. Since this was my first time bringing my car to them, they even showed me where they work on the cars. Everything was explained to me in detail and even with pictures, when I got the bill.